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Journal Industrial Servicess
Published by Universitas Sultan Ageng Tirtayasa
ISSN : 24610623     EISSN : 24610631     DOI : -
Core Subject : Economy, Science, Engineering,
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation
Jurnal Industrial Servicess merupakan wadah bagi peneliti untuk publikasi jurnal hasil penelitian yang ruang lingkupnya melingkupi: Logistics & Supply Chain Management Operations Research Quality, Reliability, and Maintenance Management Data Mining & Artificial Intelligence Production Planning & Inventory Control Ergonomics & Human Factors Information Systems & Technology Service Management Sustainability Human Resources Economic
Arjuna Subject : Teknik (semua kategori) - Teknik (Lain-Lain)
Articles 17 Documents
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Search results for , issue "Vol 10, No 1 (2024): April 2024" : 17 Documents clear
Analysis of ceramic product quality: A Six Sigma approach Ridwan, Asep; Sonda, Atia; Zilardhi, Athariq
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24505

Abstract

In the industrial world, the quality and productivity of products play a crucial role in the success of various production systems. The ceramic industry encounters challenges related to defective products due to various factors. When COVID-19 struck, one ceramic tile company temporarily laid off workers and suspended operations at several plants due to a decrease in orders. In January 2023, the company only opened three plants. It was found that many problems were encountered particularly with the production of SL-type ceramic tiles (25 cm × 25 cm). They were still striving to reduce these issues and ensure smooth production processes. The problems that frequently occur can be attributed to the production process, materials, machinery, or human factors. Consequently, research has been conducted to control defective products, thereby enhancing production quality using the Six Sigma DMAIC method. The DMAIC methodology is the cornerstone of Six Sigma problem-solving, involving sequential improvement steps. These steps in the DMAIC method include Define, Measure, Analyze, Improve, and Control. Based on the conducted calculations, an average DPMO (Defects per Million Opportunities) value of 8621.2 was obtained, with an average sigma value of 3.91. DPMO, which measures failure in the DMAIC method, indicates failures per million opportunities. Based on this, it suggests that production falls within the average category of the Indonesian industry and is deemed sufficiently satisfactory. This study also provides improvement steps that need to be taken to reduce defective products.
Business model canvas of auto detailing and car wash home service Ekawati, Ratna; Prawira, Ardenta Toga; Saptiyadi, Arif; Hapsari, Ayuningtyas Woro; Prihasetya, Galih; Sayputra, Marco
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24440

Abstract

A general supplier and service provider for office goods, air conditioners, and office car maintenance services plans to explore a new service sector: home service auto detailing. Due to the rapid growth of the home service business since the COVID-19 pandemic, it is necessary to analyze the car auto detailing business model to enable design and improvements. This study designs the business model using the business model canvas approach. The research begins by benchmarking several existing car auto detailing businesses using data from literature studies to understand their business models. The business environment is analyzed through observations, collecting data on the aspirations of business owners, and gathering customer profiles by distributing questionnaires to consumers. The result of this research is a proposed business model incorporating a business model canvas, SWOT analysis, and BPMN diagram using the SAP Power Designer approach, along with a proposed booking application software using PIECES analysis.
Mitigating business risks in the culinary supply chain: An empirical study in Bangkalan District Hemada, Syah Firda Lula; Hayati, Mardiyah
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24708

Abstract

Most Medium, Small, and Micro Enterprises (MSMEs) in the culinary sector are experiencing the fastest growth and increasing trends in demand and income, indicating the potential for business expansion. However, many MSMEs have encountered several problems in their supply chain that could jeopardize business continuity. The objectives of this research are: 1) to identify risk events and risk sources (risk agents) and prioritize them; and 2) to determine the mitigation actions (preventive actions) that MSMEs need to undertake to minimize risks. The identification of risk events is conducted using the SCOR (Supply Chain Operation Reference) approach, while data analysis employs the HOR (House of Risk) method. It is revealed that there are 38 risk events with 24 risk sources. From the three priority risk sources, 8 mitigation actions were developed, with 3 priority mitigation actions identified: determining supplier criteria, establishing minimum order time regulations, and maintaining records related to production raw material stocks.
Assessment of postural risks in adolescents aged 12-19 during smartphone use Kurnia, Fikrihadi; Triadi, Anak Agung Alit; Suartika, I Made; Wijana, Made; Pradityatama, Maharsa
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v10i1.23803

Abstract

In contemporary times, the use of smartphones has become an essential requirement for daily life in the digital era. The prevalent consequences of smartphone usage include the development of poor posture and behaviors. This study aimed to assess the risk of musculoskeletal disorders (MSD) among smartphone users, focusing on adolescents aged 12 to 19 years. A sample of 82 students (79.3% female and 20.7% male, with an average age of 15.7 ± 2 years and a normal BMI of 76.8%) in the West Lombok district of the West Nusa Tenggara Province in Indonesia was measured. Data collection through simple random sampling involved distributing questionnaires to participants and requesting them to provide responses based on their personal experiences. The present study employs a chi-square analysis to examine the association between smartphone usage, posture behavior, and the highest values of MSD complaints. The findings indicate that the neck (46.3%) and back (45.1%) were the body regions with the most prevalent complaints of MSD. The participants frequently engaged in standing without support and walking as their posture behaviors. There was a significant correlation between the level of neck pain and posture during walking. The use of smartphones among adolescents has an impact on the risk level of experiencing MSD complaints, thereby increasing the potential for illness and abnormalities. Hence, it is necessary to exercise sufficient control over the routine usage of smartphones to mitigate the negative impacts incurred.
Improving the quality of mobile banking services using the integration of text mining, mobile banking service quality, and Quality Function Deployment Bahauddin, Achmad; Ulfah, Maria; Boru Angin, Nurul Fadillah; Fachrur, Aditya Rahadian
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.25907

Abstract

Customer service quality is a key performance indicator that directly impacts a company's image. This study identified potential issues with a mobile banking app (m-banking) based on its low rating on the Google Play Store compared to similar apps. The app's rating likely reflects user satisfaction with the m-banking service. To address these concerns and improve service quality based on user feedback (voice of customer), a study was conducted using three methods: text mining, mobile banking service quality analysis, and Quality Function Deployment (QFD). The text mining method analyzed sentiment from comments on the Google Play Store. It employed a Support Vector Machine (SVM) algorithm, achieving high accuracy (0.86), precision (0.86), recall (0.84), F1-score (0.85), and AUC (0.84). Negative sentiment analysis identified five dimensions encompassing 15 attributes of m-banking service quality. These attributes were then incorporated into a questionnaire distributed to 100 respondents. Six attributes with the lowest gap values were identified as priority attributes, representing the most critical customer concerns. These attributes were used as the "voice of the customer" in the QFD method. By constructing a House of Quality (HoQ) matrix, the study established a priority ranking of technical responses. These responses include strategies to optimize tools, application features, and memory usage, reduce excessive animation and the use of live wallpapers, create an update mechanism, provide content localization features, continuously incorporate customer feedback into application improvements.
Optimizing construction project completion: A risk-based approach Ummi, Nurul; Setiawan, Hadi; Katili, Putiri Bhuana; Rahmawati, Virda Ayu
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24868

Abstract

A construction company has a significant issue within the project planning division in determining which construction projects to undertake, as the company only assesses them based on feasibility studies and overall project risks. To support the decision-making process in selecting construction project resolutions, research was conducted to propose selections based on risk criteria. This research aims to establish the risk criteria used, determine the ratings of risk criteria and sub-criteria, and identify project alternatives with the lowest risk ratings. From the data processing results, the risk criteria utilized are contractor risk, financial risk, environmental and natural risk, quality risk, and material risk. Using the Analytical Hierarchy Process manual method and Expert Choice 11 software, the ratings for contractor risk are 46%, financial risk 16.2%, environmental & natural risk 5%, quality risk 22.8%, and material risk 10.1%. Sub-criteria risk ratings are as follows: experience 15.2%, performance 30.8%, project funds 13.1%, budget increase 3.1%, social disturbances 3.5%, natural events 1.5%, material quality 8%, design quality 7.5%, building quality 7.2%, material delay 5.9%, and material specification 4.1%. The construction project alternative with the lowest risk rating is the guest house construction project at 0.132. Therefore, the guest house construction project is proposed for immediate prioritized completion.
Building a resilient supply chain: Mitigating risks in label-holder production Ulfah, Maria; Bahauddin, Achmad; Ekawati, Ratna; Sonda, Atia; Muharni, Yusraini; Fachrur, Aditya Rahadian
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24497

Abstract

This study investigates risk mitigation strategies within the label holder supply chain at a company specializing in convection-produced label holders. The House of Risk approach will be used to identify and prioritize potential risks and their sources throughout the supply chain activities, as defined by the Supply Chain Operation Reference (SCOR) method. Common supply chain risks include torn mica, detached stitches, and improper strap lengths. The risk identification process within the label holder supply chain activities resulted in 30 risk events, 27 risk agents, and 13 prioritized risk mitigation actions. These actions include regular routine machine maintenance, employee briefings, identifying backup suppliers, consistent performance monitoring, station coordination before production, machinery and tool upgrades for quality assurance, yearly shutdowns/maintenance, establishing customer contracts, user feedback coordination, training for raw material receiving personnel, implementing periodic product testing, enacting efficient inventory management practices, and improving finished goods quality management.
Bibliometric analysis of lean and green healthcare integration using Publish or Perish (PoP) Febianti, Evi; Ilhami, M. Adha; Ekawati, Ratna; Setiawan, Hadi
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24476

Abstract

Lean Healthcare is an approach to management systems that can change the mindset of hospitals, making healthcare more organized by reducing waste. Waste can be defined as any activity that does not add value to a process. The study recommends a bibliometric analysis of this problem. This is necessary to identify research trends or gaps that still exist. Data searches use Publish or Perish software, while data analysis uses VOSviewer software. The search results and data analysis suggest that trends for Lean Healthcare problems will likely be resolved by integration with green practices. The final process can be carried out considering environmental sustainability factors.
Preventing musculoskeletal disorders due to manual material handling in the production process of clean water Lady, Lovely; Nuraeni, Sekar Fani
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24471

Abstract

Several activities have been identified that can cause occupational diseases in the production process of clean water. The Minister of Manpower Regulation of Indonesia No.5 in 2018 emphasized the dangers of ergonomic factors in the workplace and efforts to control them. The hazards from ergonomic factors identified in the study are Manual Material Handling (MMH) and physical environmental hazards. The MMH assessment calculates the value of the Recommended Weight Limit (RWL) and Lifting Index (LI), and assesses the calories spent when lifting weights upstairs in the clean water production process. In the assessment of environmental hazards, potential hazards are predominantly caused by chemical substances used in the production process. The analysis was carried out using a hazard matrix and assessing the risk level of each hazard, as well as providing risk control recommendations to reduce potential work accidents. The control for extreme-level risks in the production division involves substituting manual handling (MMH) activities and substituting MMH by applying a mechanical system using a chemical dosing pump. Control of potential hazards from chemical substances includes using gloves, earplugs, and safety goggles. Improving work processes with mechanical processes and using personal protective equipment can minimize the potential for work-related injuries.
Strategic advancements in tourism development in Indonesia: Assessing the impact of facilities and services using the PLS-SEM approach Achmad, Fandi; Wiratmadja, Iwan Inrawan
Journal Industrial Servicess Vol 10, No 1 (2024): April 2024
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jiss.v10i1.24494

Abstract

The main problem with Indonesian tourism today is the decline in the system of facilities and services that contribute to increasing tourist attractions, tourist experiences, and local economic growth. Therefore, the aim of this research is to develop a collaboration model to identify facility and service factors that influence effectiveness in tourism development. This study employs quantitative methods, utilizing purposive sampling to select small and medium enterprises (SMEs) situated in the vicinity of tourist areas. The associations among individual variables within the research model are analyzed through Partial Least Squares – Structural Equation Modeling (PLS-SEM). The research results show that spatial factors, safety and security, location, transportation, power sources, telecommunication, hospitality, promotion, clean water sources, waste management, and supporting industries positively and significantly influence tourism development. Stakeholders can focus more on planning and managing facilities and services. By paying attention to the identified factors, it is possible to increase operational efficiency and effectiveness more precisely to advance sustainable tourism development.

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