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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
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IMPLEMENTASI PERATURAN DAERAH KOTA SURABAYA NOMOR 7 TAHUN 2002 TENTANG KEBIJAKAN RUANG TERBUKA HIJAU (Studi Kasus Kebun Bibit Bratang Kota Surabaya) Indriyani, Ika; Indartuti, Endang; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1238

Abstract

The municipal government policy on the utilization of green open spaces in Surabaya is stated in Local Regulation No. 7 of 2002 on the management of green open spaces. The law also states that green open space is a city space that serves as a green area of city park, green forest area of the city, green area of urban recreation, green area of cemetery, green agricultural area, green area of green line, and green area of yard Utilization of green open space Such as flora and fauna parks in Surabaya or commonly referred to as Bratang Bratang Surabaya gardens are the answer of this polluted metro-politan city, although the state of Bratang seedlings is still poorly maintained and has become a dispute between private parties and the municipal authorities.Problem Formulation in this Research is How Implementation of Local Regulation of Surabaya City Number 7 Year 2002 About Green Open Space Policy of Bratang Seed Garden? This research also aim to to know Implementation of Local Regulation of Surabaya City Number 7 Year 2002 In Green Open Space Policy of Bratang Seed Garden. This research is descriptive research using qualitative approach. Technique of collecting data is done by observation, interview, and documentation.The informant of research in this research is Kasubag TU UPTD Rekreasi DKRTH and Satgas Bratang Seed Garden. The data validity check is done by triangulation of source and method.From the research results can be seen that the implementation of the implementation of the policy of Regulation No 7 of 2002 is considered effective and goes well. The result of this research is by connecting from George Edward III theory that is from communication aspect, resources, disposition, and bureaucratic structure. Keywords: Policy, Implementation, Qualitative, Theory George Edward III
IMPLEMENTASI KEBIJAKAN PELAYANANPERTIMBANGAN TEKNIS PERTANAHAN DI KANTOR PERTANAHAN KABUPATEN TUBAN Suryadi, Bambang
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i02.687

Abstract

Services technical considerations of land is one of an element of public service in alloffices of the National Land Agency included in the National Land Agency Tuban.Services technical considerations of land are the terms and conditions of use and the useof land as the basis for the issuance of location permits, and permits the designation ofland use changes. This study concentrated on technical considerations ministry of land,especially in the issuance of location permits. This study used qualitative researchmethods. The research objective is to analyze the implementation and performance ofservice personnel land technical considerations in the issuance of location permits theLand Office (BPN) Tuban. The results showed that the implementation andperformance of officers of technical services technical considerations land land in theissuance of location permits the Land Office (BPN) Tuban regency is relatively good.Yet still needed improvements to improve services to the public. There are stillimprovements to resources including human resources both in quantity and quality.Similarly, they need to increase both internal and external communications, bothbetween leaders and subordinates, an officer in BPN, as well as with external parties areinstitutions or other agencies and the public. BPN officials still need to maximizepenginformasian to the public related to persoaaln procedures, timing, completenessletter to licensing as well as on the necessary funds. Necessary transparency andoptimization of information so that the public as users of the service can be satisfied.Keywords: Policy Implementation, Service, Technical Considerations Land
KEBIJAKAN PELAYANAN E-KTP (STUDI TENTANG KUALITAS PELAYANAN E-KTP Di KECAMATAN RUNGKUT) Taufiq, Nur
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1245

Abstract

The quality of public service of making e-ID card is a form of public service needed by society as personal identity. In the context of making e-ID card in Rungkut District Office of Surabaya City still found the complaints of the community. These complaints include the timing of incorrect e-ID card making. The formulation of the problem in this research is "How is the quality of e-ID card service for the people in Rungkut Sub-district of Surabaya City". The purpose of this study is to find out how the quality of e-ID card service for the community in Rungkut Sub-district, Surabaya City. The method used in this research is descriptive method with qualitative approach. Technique of data collecting done by cpenyebaran questioner to 60 respondents, observation, and document. Based on the result of research, it can be concluded that the quality of e-ID card making service in Rungkut District Office that get good value is service requirement, service procedure, fairness of cost, courtesy and friendliness, service announcement, complaint procedure, suggestion and input, employee response. Those who get less value are service time, cost match, service result, officer ability, responsibility officer, disciplinary officer. Keywords: E-ID Card Service, Quality of Service, Qualitative.
PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elektronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya) Cahyadi, Arif
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1255

Abstract

THE APPLICATION OF GOOD GOVERNANCE IN PUBLIC SERVICES (Study on the Quality of Electronic Services of Good Governance Identity Card in Sukolilo District Surabaya). The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service.
PELAYANAN SERTIPIKAT HAK ATAS TANAH DI KANTOR PERTANAHAN KABUPATEN TUBAN (STUDI PENINGKATAN KINERJA PELAYANAN SERTIPIKAT HAK ATAS TANAH MELALAUI PROYEK OPERASI NASIONAL AGRARIA (PRONA) DI KANTOR PERTANAHANKABUPATEN TUBAN) Efendi, Kacung
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i02.692

Abstract

Prona is an activity organized by the government in the land sector in general and in thefield of land registration in particular, in the form of land pensertipikatan implementedsimultaneously together (bulk) and the settlement of land disputes that are strategic. Thepurpose of this study is to analyze the performance of the service certificate of landrights through the Land Office Prona in Tuban, as well as to analyze the factors that ledto the performance of the service certificate of land rights through the Land OfficeProna in Tuban. The survey results revealed that the implementation of theImplementation of Public Services On Certificate of Land Through the Land OfficeProna in Tuban has appropriate technical guidelines (Juknis) BPN. The ten principles ofservice stipulated in a decree of the Minister of State Apparatus No. 63 / KEP / M.PAN/ 7/2003 on General Guidelines for the Implementation of Public Service. Not optimalperformance of the public service of the Land Office Prona in Tuban due to lack ofhuman resources, lack of support equipment, as well as the lack of socialization to thecommunity about Prona. In implementing the program Prona Tuban District LandOffice are the problems / obstacles both from the physical aspect, the community, staff,and the financial aspect.Keywords: Services, Prona, Rights to Land, Tuban
STRATEGI DINAS KEBUDAYAAN DAN PARIWISATA DALAM KONTRIBUSI PENINGKATAN PENDAPATAN ASLI DAERAH DI KABUPATEN BOJONEGORO Noveliadi, Angel Vishinta Putri
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1260

Abstract

Culture and Tourism Service Strategy in the Contributation of Local Revenue Increase in Bojonegoro. Tourism that can be packaged and managed properly will be an asset for an area. The diversity of tourist attraction in Bojonegoro Regency can actually be used as one of the economic supporters and also can absorb a lot of manpower so that human resources and natural resources can be utilized optimally. The purpose of this study is to determine the strategy of the Department of Culture and Tourism in the Contribution of Income Revenue Original. This research uses descriptive qualitative research method by using informant from Department of Culture and Tourism of Bojonegoro Regency. The results of research are aspects affecting tourism in Bojonegoro regency. Analysis of the internal and external environment of the organization aims to find out the strategic issues of the Department of Culture and Tourism of Bojonegoro Regency using SWOT analysis (Strenghts, Weaknes, Opportunities, Threats).  Keywords: Strategy, Tourism, Local Original Income, SWOT Analysis
ANALISIS IMPLEMENTASI KEBIJAKAN PROGRAM NASIONAL PEMBERDAYAAN MASYARAKAT MANDIRI PERDESAAN (PNPM MP) STUDI KASUS DI KECAMATAN MANGGIS KABUPATEN KARANGASEM TAHUN 2009 DAN 2010 Adi Tanaya, Nyoman Sura
JPAP: Jurnal Penelitian Administrasi Publik Vol 1 No 02 (2015)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v1i02.697

Abstract

Poverty has been a classic, complex and global social symptom. Problemstructure: 1)Are the cultural elements the causes of the helplessness of the poor in Manggis District?2) Does the implementation management affect execution of the National Program forCommunity Empowerment Independent Rural Areas (PNPM MP) in Manggis District?3) Is the implementation of the PNPM PM policy able to empower the people inManggis District? 4) What is the meaning of the PNPM PM implementation at thedistrict, village and subvillage levels? Although the PNPM MP program implementationformally applies the bottom-up theory, the analytical PNPM MP implementationprocesses have shown a strong tendency to use the top-down theory. Theoretically, thePNPM MP program implementation in Manggis District has used the (Wayne Parsons,2005) combined approach. The Merilee Grindle implementation approach is able toexplain the PNPM MP implementation. By adding the communication factors to theGrindle model, the PNPM MPimplementation will resemble the bottom-up inclinedElmore model. Conclusion: first, the cultural factors represent one of the causes ofpoverty, but their impacts are relatively small compared with the natural and structuralfactors. Second, the policy managerial implementation has been successful in the sensethat it has performed all its functions, except for that of control and supervision. Third,the PNPM MP program implementation has complied with the applicable proceduresand provisions (PTO). The PNPM MP implementation has resulted in the capacityincreases of persons/institutions at Sub-district and District levels but has not succeededin reducing the number of the poor people (RTM). Fourth, the PNPM MPimplementation has in general complied with the procedures but the PNPM MPimplementation has not been able to reach the main purpose of the policy, to overcomethe problems of poverty.Key words: poverty, policy implementation, implementation models.
FUNGSI LEMBAGA OMBUDSMAN DALAM PENGAWASAN PENYELENGGARAAN PELAYANAN PUBLIK PADA BIDANG PENDIDIKAN DI KOTA SURABAYA Faizun, Atik Nur
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 2 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i2.1265

Abstract

This study aims to determine the function of the Ombudsman Institution Supervision of Public Services In The Field Education in Surabaya and to determine the follow-up of the Ombudsman of the Republic of Indonesia in an effort to improve public services in education in the city of Surabaya. Data qualitative research is then presented descriptively, that is to parse, explain and illustrate in accordance with the problems linked to this research. The research was conducted in the Office of the Ombudsman of the Republic of Indonesia East Java province to interview Chief Ombudsman of the Republic of Indonesia Representatives of East Java, and Assistant Ombudsman of the Republic of Indonesia Representatives of East Java. The results showed that the existence of the Ombudsman in Indonesia has been regulated through the provisions of Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia, which was previously the existence of the Ombudsman has been in Presidential Decree No. 44 of 2000, but seems still very vague. Many things are not regulated in detail and firm, it is different with Law Number 37 Year 2008, in the Act No. 37 of 2008 what became the object of scrutiny Ombudsman highly emphasized and detailed mentioned. While the regulations governing oversight bodies that exist, it appears the position and function of the Ombudsman as an institution is not the same supervision by institutions other oversight, both external and internal. The function of the Ombudsman In Control of Public Services In The Field Of Education In Surabaya forms that do (1) prevention of maladministration in the field of education in the form of community empowerment through a form of socialization, talk shows, interactive dialogue, gatherings, lectures and others as well as activities Investigation. (2) the handling of complaints in the field of education through the investigation, clarification, mediation, and monitoring. And Procedures for Examination and Completion Report Ombudsman Republic of Indonesia in an effort to improve public services in education in the city of Surabaya in accordance with Law No. 37 of 2008 on the Ombudsman of the Republic of Indonesia. Keywords : Public Services, Oversight, Ombudsman.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MASAYARAKAT DI KANTOR KECAMATAN KENJERAN SURABAYA Marhadika, Alfa Sakinata
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.702

Abstract

Public service is one of the important tasks that can not be ignored by the localgovernment. As an institution, the public service Kenjeran District of Surabaya ensure thesustainability of the State administration involving policy development and resourcemanagement services that come from and to the public interest or the public. The purposein this study to determine the effect of service quality to satisfaction of the people in theDistrict Office Kenjeran Surabaya. The data used in this study are primary data (from thequestionnaire) with samples taken 100 people. While the analytical techniques used is byusing multiple linear regression. The test results showed the influence of variablessimultaneously consists of physical evidence, reliability, responsiveness, assurance andempathy affect the satisfaction of the people in the District Office Kenjeran Surabaya.These results are supported by the acquisition of the correlation coefficient of 71.5% wasobtained, indicating that the correlation or relationship between these variables to thesatisfaction of the people have a close relationship. Partial test results show the variablequality of service consisting of variable physical evidence, reliability, responsiveness,assurance and empathy positive and significant impact on the satisfaction of the people inthe District Office Kenjeran Surabaya. Sedagnkan variables that have a dominant influenceon people's satisfaction at the District Office Kenjeran Surabaya is responsiveness byhaving the partial determination coefficient than other variables.Keywords: Physical Evidence, Reliability, Responsiveness, Assurance, Empathy andCommunity Satisfaction
PARTISIPASI MASYARAKAT DALAM PEMBUATAN IZIN MENDIRIKAN BANGUNAN DI KECAMATAN GUBENG Emalia, Firda Ayu
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1271

Abstract

Community participation in making building permits in Gubeng Sub-District. Building Permit is a decision of the Surabaya City Government that must be owned by each building, especially residential buildings, of course, required a regulation that serves as a controlling tool to ensure that the building will be built to ensure the safety of people who will stay in the house so that people People around the house. And the participation of the community is very little in this case, because the lack of socialization so that people still do not have the awareness to make the IMB. The purpose of this research is to find out how community participation in making IMB at Gubeng District Office. While to solve the problem researchers use qualitative research methods. The conclusion of this research is that community participation in making IMB in Gubeng Sub-district Office is still passive, lack of socialization, and lack of public awareness to make IMB and also society many do not know about procedure or procedure in making IMB and finally They forget or do not fulfill their obligation to have IMB. Keywords: Participation, Building Permit.

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