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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
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Evaluasi Peraturan Daerah Kota Surabaya Nomor 7 Tahun 2002 tentang Pengelolaan Ruang Terbuka Hijau di Taman Prestasi Kota Surabaya Rachman, Novia Ayu Dwi; Indartuti, Endang; Rukminingsih, Nunuk
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2301

Abstract

According to the Local Regulation of the City of Surabaya No.7 of 2002 about the Management of Green Open Space relating to the management of maintaining facilities that already exist in Green Open Space (GOS), such as in Taman Prestasi. The statement of the problem of this study is "How is the Evaluation Policy of Local Regulation of the City of Surabaya No. 7 of 2002 about the Management of Green Open Space in Taman Prestasi Surabaya?". It applies descriptive qualitative research method. There were also informants who provided information related to this study, namely the Head of the Sub-Section of the City Park UPTD in DKRTH, and the visitors of Taman Prestasi. For data collection techniques, this study uses interview, observation, and documentation. By analyzing this study,  we know that the Regional Regulation of Surabaya City No. 7 of 2002 is considered to provide benefits to society especially the visitors of Taman Prestasi and run according to the regulations of the Surabaya City Government. The results of this study discuss the Policy Evaluation of William N. Dunn which has three indicator; firstly achievement of objectives, secondly effective, responsive, and fair carried out by implementing agencies, and lastly outputs and Results resulting from policy implementation.Keywords: Evaluation Policy, Taman Prestasi, Outcome
Efektifitas Rumah Singgah Bagi Anak Jalanan di Kota Surabaya (Studi Kasus Rumah Singgah Sanggar Alang-Alang) Haning, Emiliana; Yulianti, Tri
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2306

Abstract

Judging from the problems of street children in big cities in Indonesia more particularly in Surabaya, the purpose of this study is to know the level of effectiveness of providing shelter for street children in Surabaya City with a case study of a stopover house Alang-Alang. This study used a qualitative descriptive approach with the type of case study. Primary data obtained through observation and in-depth interview, while secondary data obtained through documentation. Based on the result of field research, the lessons given by the houses of gallery houses tostreet children have not achieved the effectiveness measures that include production, efficiency, satisfaction, and development. Effectiveness means the right target and meet the overall target objectives. Inadequate facilities, inadequate facilities and insufficient funds to meet household needs. The participation of the government and the community to continue to support shelter for street children is needed for street children to learn can reduce the number of children working on the streets. Keywords: effectiveness shelter for street children
Efektifitas Pelayanan Publik di Sub Bidang Instalasi Patologi Klinik RSUD Dr. Soetomo, Surabaya Andika, Dimas Bayu; Santoso, Teguh; Sukarno, Sukarno
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2339

Abstract

The initial findings, researchers found that part of the Administration in the field of installation of clinical pathology Hospitals Dr. Sutomo Surabaya less nimble in providing service to the public as patients. This makes the family the patient should wait longer. On the other hand, patients are also waiting for certainty when it served for want of knowing about the diagnosis of the disease. When these conditions continuously happen, then many patients abandoned and waiting on the clarity of the given service. The purpose of this research was conducted to find out and describe the effectiveness of the service in the field of installation of clinical pathology Hospitals Dr. Sutomo Surabaya. Data analysis was done with a qualitative descriptive data analysis techniques. The results showed that the effectiveness of the service in the field of installation of clinical pathology Hospitals Dr. Sutomo Surabaya can be seen from a few things. The first time factor, showed that based on the SOP, the waiting time of the overall service is 140 minutes ranging from registration to results accepted. It is also influenced by the level of service as there are kegawatan CITO or urgency. Second, the intricate factors shows that employees in the field of installation of clinical pathology Hospitals Dr. Sutomo Surabaya works in accordance with the existing procedures and SOPS. the third factor is the style of service giver showed that the attitude shown by the employees of the Sub fields of installation of clinical pathology Hospitals Dr. Sutomo Surabaya to patients is good and friendly attitude. But in practice, the parties still found the Sub Field installation of clinical pathology Hospitals Dr. Sutomo Surabaya less fair in giving service to the patients. This is because the party Sub Field installation of clinical pathology Hospitals Dr. Sutomo Surabaya regarded giving priority to services in patients who have a familial relationship with the officials of the Sub fields of installation of clinical pathology Hospitals Dr. Sutomo Surabaya. broadly speaking, the effectiveness of the service in the field of installation of clinical pathology Hospitals Dr. Sutomo Surabaya insufficient because there are still constraints in service and complaints that are perceived by the patient.Keywords: Effectiveness, Stewardship, Public Service
Evaluasi Kebijakan Kawasan Tanpa Rokok di Rumah Sakit Umum Haji Surabaya Rahma, Nuzulia; Yulianti, Tri; Sukristyanto, Agus
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2307

Abstract

The objective of this research is to evaluate the implementation policy of Surabaya government related to non-smoking area In accordance with the Mayor of Surabaya Regulation No. 25 of 2009 on the Implementation of Local Regulation of Surabaya City Number 5 Year 2008 About Non Smoking Area at RSU Haji. This research used qualitative descriptive using three informants comprises two visitors of RSU Haji and one staff of RSU Haji. The technique of data collections used in this research is observation, interview, and documentation. The results of this study explain that the evaluation of the policy as a functional activity conducted by the researcher states that the functional implementation of the Surabaya City government policy related to non-smoking areas at the RSU Haji functionally has succeeded. Evaluations focused on policy have also been undertaken by the researcher and he/she found that the implementation of the smoking policy in RSU Haji area has been implemented inaccordance with the provisions. As well as, systematic policy evaluation conducted by the researcher stated that the policy has been running in accordance with provisions and running without any obstacles.Keywords: public policy, policy evaluation, RSU Haji, No-Smoking area
Inovasi Pelayanan Pembayaran Pajak Bumi dan Bangunan (PBB) di Badan Pengelolaan Keuangan dan Pajak Daerah (BPKPD) Pemerintah Kota Surabaya Selavia, Exga Alma
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2351

Abstract

The Surabaya city government has made innovations in land and building tax services in various matters such as the Standard Operating Procedures (SOP) for land and building tax services related to the payment of taxes, warnings and / or tax appeals, and so on. Standard Operating Procedures (SOP) that have been issued by the Regional Tax and Financial Management Agency (BPKPD) of the Surabaya city government for the Land and Building Tax (PBB) sector, namely payment and land and building tax (PBB) services through the Online System. Such as the payment of a Tax Return (SPPT), e-SPPT for the land and building tax (PBB), returning the name and / or correction of the address name that is not in accordance with the original, as well as the service letter (SK), and so on. From the PBB innovation online, the service process is more effective because it is based online and efficiently because it is free of charge which makes public service providers in this case especially the Regional Financial and Tax Management Agency (BPKPD) of Surabaya City run public services in accordance with the vision and mission of BPKPD those are transparent and accountable based on information technology. Then the negative impact caused, among others, is that there are still many people who do not know theonline PBB service most of the people only know a few services, such as the payment of the PBB using the land and building tax Mobile Car provided by the government, payment through M-Banking and so on. People who are blind to the existence of information technology that are very difficult with online PBB services do not rule out the possibility that there must be officers who are willing to help to operationalize technology.Keyword : Public service, service innovation, PBB online
Implementasi Program Keluarga Harapan (PKH) Terhadap Keluarga Sangat Miskin (KSM) Penerima Bantuan (Studi di Kecamatan Rindi Kabupaten Sumba Timur) Pekuwali, Pelipus; Indartuti, Endang; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2303

Abstract

This study aims to describe the implementation of Family Hope Program (PKH) in Rindi District, East Sumba Regency. This research uses qualitative descriptive method type. Data collection techniques used in the form of interviews to get a deep data from the sources. And Techniques The collection of data from existing sources is through records, archives, and documents, textbooks, existing both in the institution related to PKH and the libraries that deal with the research problems discussed. Informant research that includes the implementers, target groups and public figures in general. The results of this study show that PKH Implementation in Rindi Sub-district of East Sumba Regency has many obstacles and has not been implemented well, socialization and information distribution about PKH has not been fully known by the figures and society in general except the executing party and the target group, , And there is no clear SOP on PKH in Rindi District.Keywords: Implementation, Family Hope Program (PKH)
Implementasi Peraturan Daerah Kabupaten Ponorogo Nomor 5 Tahun 2011 Tentang Ketertiban Uum dan Ketenteraman Masyarakat (Studi Penertiban Pedagang Kaki Lima di Kawasan Alun-Alun Ponorogo) Susanti, Nopa Lilik; Handoko, Rudy; Sukarno, Sukarno
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2329

Abstract

Regional Regulation No. 5 of 2011 on Public Order and Communal Peace is one of the rules of Local Government which is a public policy in which the implementation of public order is necessary to assert the policy. Judging from the state of public places many street vendors still sell around the sidewalks, roads, road intersections, especially in the area of Aloon Aloon Ponorogo.  The intended aims of this study are first, to find out how the implementation of Local Regulation Number 5 Year 2011 about Public Order and Communal Peace (Study on the Order of Traditional Foot Trader in Aloon-Aloon Ponorogo Area).  Second, to determine the factors that affect the implementation of the Local Regulation on the Traditional Foot Trader in order to maintain the discipline in the area of Aloon Aloon Ponorogo. The theory used in this research refers to Van Meter Theory and Van Horn. To support this study, the researcher used 8 people as informants by using qualitative data analysis as the data analysis in this study. Based on the result of this study, it can be concluded that theImplementation of Local Regulation Number 5 Year 2011 on Public Order and Communal Peace on the Ordering of Traditional Foot Trader in Aloon-Aloon Ponorogo Area until now has been running well in the disciplining but there is no arrangement of places for Traditional Foot Trader. Moreover, several factors that the regulation of the Local Regulation are due to the lack of infrastructure and human resources in disciplining traditional foot trader. This happens because there is no special fund prepared for the arrangement of street traders. Key words: Implementation, Regional Regulation, Traditional Trader
Hubungan Kualitas Pelayanan dengan Kepuasan Pasien Rawat Inap BPJS Kelas III (Studi Kasus di RSU Haji Surabaya) Fitria, Aidil; Radjikan, Radjikan; Susiantoro, Adi
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2352

Abstract

AbstractHealth service is a basic right owned by the government, along with improving the living standards of human being better and see the performance of government bureaucracy that is still far from public expectation, the government in this case the general is required to improve itself to improve health service for the community, at impatient BPJS class III. Since BPJS and other government programs, currently based on assessment, the quality of health services, especially in patient care, is more likely to decline if assessed in terms of patient satisfaction. This study aims to analyze the quality of service with the satisfaction of patients through the seven dimensions the quality of service consisting of assurance, empathy, reliability, responsiveness, tangible, core medical service and professionalism. The dimensions used to analyze the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya. Methods used in this research using the description of qualitative, sources used data is the primary data and secondary related to the situation and conditions. In this study author also use a technique research in the form of observation, interview and documentation in order to obtain the data primary to know how the quality of service with the patients BPJS class III satisfaction of the hospitalizations in the RSU Haji Surabaya. Based on the results of data analysis and discussion that has been done, the quality of service with the hospitalizations satisfaction patients BPJS class III in the RSU Haji Surabaya, according to the dimension of assurance, empathy, reliability, responsiveness, core medical service and professionalism the quality of service the hospitalizations third grade in RSU Haji Surabaya can be said good so that the patient was satisfied. Keywords: Quality of service, Patient satisfaction, the quality of service with the patient relationship satisfaction
Aksioma Ideal Electronical Government di Era Informasi dan Keterbukaan (Studi pada Dinas Komunikasi dan Informatika Kota Surabaya) Ilyas, Taufiq Rahman
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 2 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i2.2955

Abstract

The Axiom of  The Ideal Electronic Government in the information and Openness is when the value of accountability can be aligned with the meaning of transparency (openness), Then the process of public service runs effectively and efficiently where facilities and the existence of public service based on information technology (especially city scale) are available. Which is supported by increasing public use of communication and information channels.Keyword : Axiom, Ideal, Electronic Government, informatioan and Openness
Implementasi Peraturan Menteri Sosial Nomor 11 Tahun 2018 Tentang Penyaluran Bantuan Pangan Non Tunai Siti, Hotimah; Koesbandrijo, Bambang
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 2 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i2.2961

Abstract

In the implementation of the distribution of non-cash food assistance (BPNT) in the city of Surabaya, especially in the Sidotopo Kelurahan there are active e-warong and e-warong that are passive (inactive) so that there is a long queue at a certain date and time when the distribution of non-cash food aid (BPNT). In implementing the e-warong program in accordance with Ministry of Social Affairs Republic of Indonesia Regulation Number 11 of 2018 concerning Distribution of Non-Cash Food Assistance (BPNT) according to Van Meter and Van Horn (1975) in Agostino 2006, it provides the view that policy implementation is influenced by six interrelated variables related namely: policy standards and targets / measures and policy objectives, resources, characteristics of implementing organizations, dispositions or attitudes of implementers, communication between related organizations and implementation activities, social, economic and political environment. The purpose of the researcher is to find out and analyze the implementation of the electronic mutual assistance program in Sidotopo Village, Surabaya City. In making thesis using qualitative descriptive methods to describe the phenomena that exist at the time of study. Based on the results of research that has been done, it is known that the standard and policy ratio is not optimal and not yet on target because it only knows in broad outline, resources are the most influential in the implementation of electronic mutual assistance (e-warong) programs, namely the availability of e-warong in Sidotopo Village there is only one, the implementing organization characteristics apply the principles of openness, transparency, and democracy but for e-warong is closed, communication between the implementing organization is only to the implementing TOP so that there is no clarity, harmony and uniformity of information, disposition or attitude of the implementer in this matter lack of knowledge, understanding and depth of policy, response from KPM itself which always accepts and resigns, social, economic and political environmental factors are community strategies to improve economic conditions with the presence of BPNT and e-warong as BPNT suppliers, allegedly there are political conflicts in ith the use of positions with the scope of the family. The author provides recommendations for the implementation of electronic mutual assistance programs (e-warong), especially in the Sidotopo District to be neutral and strict in licensing procurement and the establishment of e-warong, in order to continue to communicate hierarchically, formally and flexibly, preferably there are Standard Operating Procedures that clearly, socialization, education and evaluation must be firm and strict and there is a follow up and in verifying KPM data must be realistic, accurate and reliable. Keywords: Implementation, Non-Cash Food Aid, e-warongIn the implementation of the distribution of non-cash food assistance (BPNT) in the city of Surabaya, especially in the Sidotopo Kelurahan there are active e-warong and e-warong that are passive (inactive) so that there is a long queue at a certain date and time when the distribution of non-cash food aid (BPNT). In implementing the e-warong program in accordance with Ministry of Social Affairs Republic of Indonesia Regulation Number 11 of 2018 concerning Distribution of Non-Cash Food Assistance (BPNT) according to Van Meter and Van Horn (1975) in Agostino 2006, it provides the view that policy implementation is influenced by six interrelated variables related namely: policy standards and targets / measures and policy objectives, resources, characteristics of implementing organizations, dispositions or attitudes of implementers, communication between related organizations and implementation activities, social, economic and political environment. The purpose of the researcher is to find out and analyze the implementation of the electronic mutual assistance program in Sidotopo Village, Surabaya City. In making thesis using qualitative descriptive methods to describe the phenomena that exist at the time of study. Based on the results of research that has been done, it is known that the standard and policy ratio is not optimal and not yet on target because it only knows in broad outline, resources are the most influential in the implementation of electronic mutual assistance (e-warong) programs, namely the availability of e-warong in Sidotopo Village there is only one, the implementing organization characteristics apply the principles of openness, transparency, and democracy but for e-warong is closed, communication between the implementing organization is only to the implementing TOP so that there is no clarity, harmony and uniformity of information, disposition or attitude of the implementer in this matter lack of knowledge, understanding and depth of policy, response from KPM itself which always accepts and resigns, social, economic and political environmental factors are community strategies to improve economic conditions with the presence of BPNT and e-warong as BPNT suppliers, allegedly there are political conflicts in ith the use of positions with the scope of the family. The author provides recommendations for the implementation of electronic mutual assistance programs (e-warong), especially in the Sidotopo District to be neutral and strict in licensing procurement and the establishment of e-warong, in order to continue to communicate hierarchically, formally and flexibly, preferably there are Standard Operating Procedures that clearly, socialization, education and evaluation must be firm and strict and there is a follow up and in verifying KPM data must be realistic, accurate and reliable. Keywords: Implementation, Non-Cash Food Aid, e-warong

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