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JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
 11   12   13   14   15 
AKUNTABILITAS PENYELENGGARAAN ASAS TUGAS PEMBANTUAN DI DESA SENDURO KECAMATAN SENDURO KABUPATEN LUMAJANG Wibowo, Angga Trie Sugiarto
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.707

Abstract

The principles co-administration is effort of the central government as funder with contribute task to the local government for improve effective and efficient doimplementation government, development management and public service. Thestudy aims to understand and analyze about process and influence effectaccountability principles co-administration in the local government Senduro Subdistrict Lumajang Regency. This study is a descriptive research with qualitativeresearch method. The method collecting data in this study was used interviewsand documentation. The result of this research showing that: 1) the processimplementation of accountability principles co-administration in the SenduroVillage Senduro Sub district Lumajang Regency was doing a good. In this means,need to enhanced and maintained. 2) The factors that influence it, namely thetime, cost, effectiveness, externalities. Keywords : Accountability, Co-administration, Local Government
PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya) Cahyadi, Arif; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1277

Abstract

Implementation of good governance in public service. The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service. 
BUDAYA ORGANISASI DAN PENDIDIKAN (Studi Budaya Militer dan Budaya Akademik di Akademi TNI Angkatan Laut Surabaya) Simanullang, Sihar
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.712

Abstract

According to Rosene (2005) the challenge ahead for naval organization will need a futuristicleader that are inspiring, initiative, innovative, have commitment and trust to deal with thephenomenon of asymmetric warfare in the 21st century. Complexity of these challengesrequires the expertise of naval soldiers who are capable of leading change, leading people andstewarding resources. In response to the problem, Indonesian Naval Academy is supposed toreform itself to reevaluate with its function as a naval educational institution. One of thecharacteristics of military educational institutions is its culture that is directed to the buildingof military character as the major component in defense duty and also become the factor thatdistinguishes it to the other components. Therefore, AAL as the military educationalinstitution which educate prospective Indonesian navy officers, has to make organizationalculture itself as one of the aspect of the education development. The purpose of awardingacademic degrees to AAL graduates is as a hope for a better life. Hoping better especially inacademic field is something logical and rational for educational institution like AAL.Therefore, in order to achieve academic goals as stated in the vision and mission of AAL,academic culture should be transformed and developed in AAL education. The aims of thisresearch are to describe and analyze the organizational culture of the Indonesian NavalAcademy(AAL), and examine of how the transformation of academic culture in theIndonesian Naval Academy education. The research is focused on organizational culturewhich underlying the behavior of cadets relates to academic culture that develops in AALeducational institutions. The technique of data analysis in this research uses qualitativeresearch approach. Based on these research result, it is found that the organizational culture inAAL is still likely to retain the old culture. The old culture that is filled with a strong militaryculture still dominates the life system in AAL, so that it becomes one of the factors that leadto academic culture to thrive. It needs a cultural leader to be able to make a cultural change tobe better in Indonesian Naval Academy.Keywords : Organizational Culture, Academic Culture Transformation
Implementasi Kaderisasi DPD Partai Demokrasi Indonesia Perjuangan Jawa Timur Ismail, Hasan; Murti, Indah
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2304

Abstract

In a democratic political system, the political parties, The political party is the main actor in the democratic system with a win in the legislative and executive power. Political parties play a role to mint quality leader, with a qualified leader then it will affect the elektabilitas political party. In an attempt to mint a quality leader candidates then must be exercised political Caderization. According to George C Edward III in Subarsono (2015; 90) provides the view that policy implementation is influenced by four variables: communications, bureaucratic structure, resources, disposition (attitude). As for the objective of reconstruction the DPD PDI-P East Java Caderization and the factors that influence the implementation of Caderization. Thesis authors in using qualitative descriptive method for describing the nature of something that was on going at the time of the studies. Based on the results of the reconstruction of DPD PDI-P East Java implemented cooperatively and carried out by BADIKLAT-DA and Caderization Committee. The process in the preparazed of the event activities is implemented by carrying out coordination with DPD PDI-P East Java Trustees. The implementation of Caderization DPD PDI-P East Java influenced communication, structures, resources and disposition. In terms of communication is affected, the submission of clear information, consistency of commands as well as the effectiveness of socializing with a formal letter. In terms of structure influencing the formation of the BADIKLAT-DA, and officials of the Caderization, the establishment of a good coordination between the implementation of DPD with them, the technical guide and curriculum implementation of Caderization. In terms of resources, support and spread information implementation of Caderization. In terms of the disposition of affected presbyter of the executive from the executive branch of the DPD PDI-P East Java. The authors give a suggestion for DPD PDI-P East Java recommended still carry out collaboration  in the implemented of caderization, and keep pay attention to factors communication, structures, resources and implementing disposition of carrying out Caderization.Keywords: Implementation, Political Parties and Caderizaton
Kebijakan Pelayanan E-KTP Taufiq, Nur; widodo, Joko; Hartono, Supri
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2337

Abstract

The quality of public service of making e-ID card is a form of public service needed by society as personal identity. In the context of making e-ID card in Rungkut District Office of Surabaya City still found the complaints of the community. These complaints include the timing of incorrect e-ID card making. The formulation of the problem in this research is "How is the quality of e-ID card service for the people in Rungkut Sub-district of Surabaya City". The purpose of this study is to find out how the quality of e-ID card service for the community in Rungkut Sub-district, Surabaya City. The method used in this research is descriptive method with qualitative approach. Technique of data collecting done by questioner to 60 respondents, observation, and document. Based on the result of research, it can be concluded that the quality of e-ID card making service in Rungkut District Office that get good value is service requirement, service procedure, fairness of cost, courtesy and friendliness, service announcement, complaint procedure, suggestion and input, employee response. Those who get less value are service time, cost match, service result, officer ability, responsibility officer, disciplinary officer.Keywords: E-ID Card Service, Quality of Service, Qualitative 
Kualitas Pelayanan Perizinan di Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya Astuti, Wahyu Dwi; Sukristyanto, Agus; Indartuti, Endang
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2353

Abstract

The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better ifUPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer. Keywords: service quality, public service, permit service
Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Puskesmas (Pusat Kesehatan Masyarakat) Tanjung Palas Kabupaten Bulungan, Kalimantan Utara Chisillia, Eva; Muazansyah, Imam
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2300

Abstract

This study aims to analyze the quality of care for patient satisfaction outpatient puskesmas (Community Health Center) in Tanjung Palas, Bulungan Regency, North Kalimantan. This study uses a quantitative approach. Data collection was carried out by distributing questionnaires to 99 respondents who were outpatients at health centers in Tanjung Palas, Bulungan Regency, North Kalimantan. The data analysis technique used is multiple linear regression analysis. The results of this study indicate that the quality of services that include physical evidence, reliability, responsiveness, assurance, and empathy affect the Outpatient Satisfaction in Tanjung Palas Public Health Center, Bulungan Regency in a positive direction, where the relationship is proven that service quality has a significant effect on outpatient satisfaction at Tanjung Palas Health Center, Bulungan Regency, North Kalimantan with a significance value of less than 0.05.Keywords: Service Quality, Patient Satisfaction, Importance and Performance Analysis
Efektifitas Sistem Pelayanan Pembuatan Surat Izin Mengemudi (SIM) Secara Online di Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya Fatimah, Siti; Radjikan, Radjikan
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2305

Abstract

Online SIM is applied for new SIM and SIM renewal. The purpose of this research is to find out and describe the effectiveness of service system of SIM making online in Administrative Administrator Unit (Satpas) Colombo Surabaya; To know and describe the constraints faced in the system of SIM-making services online at the Administrative Administrator Unit (Satpas) Colombo Surabaya; And to know and describe the efforts undertaken to improve the effectiveness of the SIM service making system online at the Administrative Administrator Unit (Satpas) Colombo Surabaya. Analytical technique used is descriptive qualitative. The result of the research shows that the effectiveness of service of making Driver's License (SIM) online at Administrative Administrator Unit (Satpas) Colombo Surabaya is known from several factors, namely: a) Time factor; Indicates that the time required for an online driver's license (SIM) service is 15 to 20 minutes; B) Accuracy factors; Indicates that the staff or parties who provide online driver's license (SIM) service at the Surabaya Provincial Administrative Unit (Satpas) Surabaya have high accuracy and accuracy so that in practice it is rarely found an error in the service process being carried out; And c) Service-style factors; It is known that the style of service providers in this case is the staff or the Administrative Administrator (Satpas) Colombo Colombo as performing the duties and responsibilities of work in accordance with applicable SOP and existing Perkap. The results also indicate that online SIM service at Administrative Administrator Unit (Satpas) Colombo Surabaya is considered effective but not maximal considering there are still some obstacles in the implementation. These constraints consist of: a) there are still people who do not know clearly about the mechanism of the SIM online; B) the number of staff is considered to be lacking; C) there is a network connection or trouble; D) The Administrative Administrator Unit (Satpas) Colombo Surabaya still uses the conventional system in its operational management; And e) at the Surabaya Provincial Administrative Unit (Satpas) Colombo is still under renovation. In relation to the apparent constraints, the efforts made to improve the effectiveness of the SIM-making service system online at the Surabaya Provincial Administrative Unit (Satpas) Surabaya is to conduct socialization through television and radio and socialize with the ball pick-up system; Making additional staff in accordance with the needs, the Parties Satuan Penyelenggara Administrasi (Satpas) Colombo Surabaya can cooperate with the service provider; And updating IT-based infrastructure and training in the use of information technology or Internet-based infrastructure. Keywords: Effectiveness, Service, Driver License (SIM) online
Kualitas Pelayanan Publik di Kelurahan Siwalankerto Asturimo, Bima Raka; Syafi’i, Achmad; Kendry, M
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2338

Abstract

The sub-district is the smallest government unit at the level of the village. Unlike the village, the sub-district does not have the right to regulate its territory more limitedly. According to the researcher, the basic reason that determines the quality of service in Siwalankerto Sub-District as the object of study is the low quality of service and always complained by the surrounding community such as printing KK or e-KTP because the tools do not fulfill, correction of birth certificates or deaths that are still not in the sub-district, correction still have to go to Dispenduk Capil, birth certificates or late deaths must go to Dispenduk Capil, which must go through the introduction, lack of staff in the sub-district is also just being filled, and land issues that always end in court. According to Zeithaml (1990) in Hardiansyah (2011: 41) states that service quality can be measured from 5 dimensions, namely: Tangible, Reliability, Responsiveness, Assurance, and empathy. In this research the researcher is only the search for the right source not as the resource person being studied. So researchers try to master and use tools that are used to explore research data in order to succeed optimally. The results of this study indicate that the quality of public services in the Siwalankerto sub-district has been applied to the dimensions of Tangible, Realibility, Responsiveness, Assurance and Empathy along with the indicators. This researcher also uses qualitative methods to see the natural condition of a phenomenon. Where according to researchers this approach aims to gain understanding and describe complex reality. However, there are several indicators that have not yet run according to the wishes of the community, including the inconvenience of the service area which is an old building including incomplete facilities and infrastructure, and the lack of employees in the newly completed sub-district.Keywords: service, quality, public, service theory
Penerapan Good Governance dalam Pelayanan Elektronik Kartu Tanda Penduduk di Kecamatan Sukolilo Surabaya Cahyadi, Arif; Soenarjanto, Bagoes
JPAP: Jurnal Penelitian Administrasi Publik Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v5i1.2354

Abstract

The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51.Keywords: good governance, the quality of public service

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