cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota surabaya,
Jawa timur
INDONESIA
JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : 24601586     EISSN : 24601586     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Kebijakan publik, manajemen publik, otonomi daerah.
Arjuna Subject : -
Articles 265 Documents
 9   10   11   12   13 
PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT BHAYANGKARA SURABAYA TAHUN 2016 Sany, Adillia Anora Ivanda
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1276

Abstract

Influence of health service quality to user satisfaction of social insurance provider institution (BPJS) at Bhayangkara Hospital Surabaya 2016. The hospital is as a public health care provide services that are effective, efficient and required to each patient. The patient satisfaction is as a benchmark level of quality health services. This study aims to determine and analyze the influence of the quality of hospital services Bhayangkara Surabaya to client satisfaction BPJS users as well as identify and analyze the application of Community Satisfaction Indicators according to the rules Menpan and Bureaucratic Reform Indonesia. The research method is descriptive used a questionnaire or questionnaires by interviews and observation. Mechanical analysis used quantitative descriptive analysis. There are 20 respondents surveyed in this study by answering questions based on a questionnaire given to assess public opinion about the quality of sevice and its effects on people's satisfaction. Independent variables namely the quality of service and the dependent variable is community satisfaction. The results based on the results of the processing of qualitative data through interviews and observations in general satisfaction of the public regarding the quality of hospital services Bhayangkara especially give well satfisfaction to members of BPJS. This indicates that the RS Bhayangkara constantly working on providing the best service for society to improve and try to give satisfaction to the public.  Keywords: Quality of Service, Society Satisfaction, RS Bhayangkara
IMPLEMENTASI KEBIJAKAN TATAKELOLA PESERTA PROGRAM JAMINAN KESEHATAN NASIONAL DI JATIM Rosyadi, M. Ali Imron
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 01 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i01.711

Abstract

Health insurance system is one of the important components in ensuring theneeds of basic human rights, namely health. Government as theimplementing regulations in the fulfillment of basic rights such as healthhave been doing the development, guidance, and acceleration in organizinghealth care. So that the government is very strategic role in theimplementation of the National Health Insurance program (JKN). But thereis one problem JKN program implementation, namely the weakmanagement of the participants. It affects both services and financing JKNprogram. There have been several studies that analyze these problems,among others, the study of health care seeking behavior of participants ofpublic health insurance, the readiness of stakeholders in the implementationof JKN, and the program participant data JKN invalid and not targeted. Sothat in this research conducted a study which aims to analyze themanagement of participants through the method of interpretation, describe,analyze, and the build a model of the implementation of managementpolicies of insured people, and the synchronization of the health insuranceprogram regional level into the health insurance system nationwidemanaged by BPJS Health in the Province of East Java. The results showedthat participants in the program management JKN is not optimal, andcurrently poor people who can not be accommodated in the management ofContribution Recipient (PBI) has been well managed by the regionalgovernment, through the Regional Health Insurance program. Further theparticipant management implementation model is not effective as a modelof policy implementation of Van Metter and Van Horn due to weakoversight of the bureaucratic system and the human resources involved inthe implementation of the management of the participants. Keywords : Implementation of policy, National Health Insurance (JKN), management of participants.
STRATEGI PENGEMBANGAN USAHA MIKRO, KECIL DAN MENENGAH (UMKM) EKONOMI KREATIF KERAJINAN KULIT DI KABUPATEN MAGETAN (Studi Pada Dinas Perindustrian dan Perdagangan Kabupaten Magetan) Putra, Langgeng R.; Mindarti, Lely Indah; Hidayati, Firda
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1281

Abstract

Micro, Small And Medium Enterprise Development Strategy of Creative Economy Leather In Magetan (Study At Magetan Industry And Trade Office). In the development of Micro, Small and Medium Enterprises leather crafts needed a good strategy to foster a more positive direction. The government, ie related agencies and related stakeholders are expected to provide solutions in every problem that exists. The purpose of this study is to describe, analyze and provide the right strategy formula to develop Micro, Small and Medium Enterprises leather crafts. The method chosen in this research is SWOT with score card. Field findings indicate that there are problems related to the development of production, human resource development and marketing. Keywords: Strategy, Development, UMKM, Leather Craft
REFORMASI MENUJU LOCAL GOVERNMENT COUNCIL YANG BERKUALITAS (REFORM TOWARD QUALITY OF LOCAL GOVERNMENT COUNCIL) Mustofa, Amirul
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.993

Abstract

Political reform has occurred in Indonesia, namely when the regime transition of power from the old order to new order, and when the transition toward the new order has yet to reform the order form is of very local government councils. Local government councils according to the opinion of the writer has never showed good political performance, they simply just as political actors who seek personal gain or rent seeking, either the status quo as well as rent-seeking hunters.In connection with these conditions the local government councils is a form of democracy at local government level is very importance role in accommodating the aspirations of the community and promote development at the local level. Referring to this idea the authors approach the study of reform as the basic options that can be found those items essential for local government reform towards a quality council. Variables of important reforms that opinion writer are:  minimize the number of political parties; amendment to the constitution need to be rethinking;political education to be a prerequisite determination of local government councils; and scope of work development of local government council.Key words: local government councils, policy reform, political parties
Pengembangan UMKM di Kabupaten Tuban Hariyoko, Yusuf
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1286

Abstract

Implementation of SME's development in Tuban District. The development of SME's becomes an responsibilty for every region, because of this sector is able to absorb a lot of labor and also have positive developments in economic development efforts in the region. The theory used are economic development and SME's. The results of this study are 1) Local government commitment in the development of MSMEs is still not optimal and can be improved further by strengthening the various sectors supporting the development of SME's. 2) In the development of SME's in Tuban Regency is the responsibility of several parties, but there are still some parties whose role and business is still not optimal. 3) The types of activities that have been carried out varied and attempted responsively may be undertaken by local governments, but there are still some important records that need to be improved. It aims to improve the quality of the people's economy from the macro and micro sectors Keywords: SME's, Economic Development
PERAN DINAS KEBERSIHAN DAN PERTAMANAN (DKP) DALAM MENINGKATKAN SARANA WISATA KOTA MASYARAKAT KOTA SURABAYA (STUDI KASUS PADA WISATA MANGROVE WONOREJO) Alfizar, Fandy
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.998

Abstract

Tourism is a wide range of tourist activities and supported a variety of facilities and services provided by the public, employers, Government and Local Government. Wonorejo Mangrove Tour became one of the sights that have become icons of Surabaya citizens in the eyes of the local tourist travelers and foreign tourists. However, the actual inside Ecotourism Mangrove Wonorejo Surabaya are still many deficiencies, among others in terms of management and in terms of amenities. Associated with the condition, the author will conduct in-depth studies related to the role of manager of the parties in this case is devoted to and Sanitation Department (DKP) in developing Mangrove Wonorejo Tour as to improve tourist facilities lives in Surabaya city. The purpose of this study was to describe the role and Sanitation Department (DKP) Surabaya City Government on Mangrove Wonorejo Tour improve tourist facilities in the city of Surabaya City community. The research approach used in this study is a qualitative approach. Informants in this study is the travel manager of Mangrove Wonorejo Rungkut and surrounding communities Mangrove Wonorejo Rungkut travel. The collected data were analyzed with descriptive qualitative analysis. The results showed that the role and Sanitation Department (DKP) in Surabaya on Mangrove Wonorejo Tour in improving tourism facilities the city lives in Surabaya is just a role and focus in the cleanliness and landscaping in Wonorejo Mangrove Tour. More attention and Sanitation Department (DKP) in Surabaya to the tourist destination in this case is Mangrove tour Wonorejo Tour more emphasis on hygiene. And Sanitation Department (DKP) in Surabaya has always appealed to the manager and the local community to always keep the Mangrove Wonorejo sites. The management and the local community can then give an example of protecting the environment, especially in tourist locations mangrove Wonorejo that visitors have the awareness to jointly preserve mangrove ecosystems.Keywords: Tourism,  Tour Facilitation City, and Sanitation Department (DKP)
IMPLEMENTASI PERATURAN MENTERI KELAUTAN DAN PERIKANAN REPUBLIK INDONESIA NOMOR PER. 19/MEN/2010 Tentang Pengendalian Sistem Jaminan Mutu dan Keamanan Hasil Perikanan (Studi Mengenai Pelaksanaan Pemberian Sertifikat Ekspor Ikan Di Balai Karantina Kelas I Ilmu Flikhah, Anis Rosana
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1003

Abstract

Certification of fish exports carried out in order to ensure that fish or fishery products were produce from the territory of the Republic of Indonesia free of pest quarantine fish or illness that required, according to the type and amount with the accompanying documents as well as free or do not have the potential as a medium for disease be transmitted to humans. The purpose of this research is to analyze and describe the fish export certification services in Class I Fish Quarantine Surabaya, and to describe the positive impact gained the certification of exports of fish in Fish Quarantine Class I Surabaya. Analysis data techniques used in this research is descriptive qualitative data analysis techniques. The results showed that: a) fish export certification services in Class I Fish Quarantine Surabaya basically been carried out in accordance with the existing procedures that provide fast service, precise, inexpensive, safe, fair and accountable. However, there is a shortage of human resources side, there are the employees or less service personnel to be friendly to the public while giving fish export certification services; and b) The positive impact of obtaining export fish certification in Fish Quarantine Class I Surabaya are fish exporter obtained evidence that fish to be exported has met the requirements and declared free of the pest, quarantine fish or illness that required, so that the process of fish export activities can to do.Keywords: Implementation, Fish Export Certificates, Certification Service.
PERAN MANAJEMEN PD “PASAR SURYA” DALAM MENINGKATKAN KONTRIBUSI PENDAPATAN ASLI DAERAH (PAD) KOTA SURABAYA (Studi Kasus pada PD Pasar Surya Pasar Rungkut Baru) Nurliana, Mila
JPAP: Jurnal Penelitian Administrasi Publik Vol 2 No 02 (2016)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v2i02.1008

Abstract

Management of PD Pasar Surya Pasar Baru Rungkut still lacking even impressed neglected, therefore we need a change in the management of PD Pasar Surya Pasar Baru Rungkut to play a more in increasing its contribution to revenue (PAD) in Surabaya. The purpose of this study was to determine and describe the role of the management of PD Pasar Surya Pasar Baru Rungkut in Increasing Revenue (PAD) in Surabaya. This study was a qualitative research. Informants in this study consists of the management and managers Rungkut Pasar Baru, New Rungkut market traders and parking attendants in Rungkut Pasar Baru. Data were analyzed with descriptive qualitative data analysis techniques. The results showed that the management role of PD Pasar Surya Pasar Baru Rungkut in increasing contributions to revenue (PAD) in Surabaya is on the management booths of the existing market. Their booths empty marketplace utilized leased to the merchant market which are located adjacent to the PD Pasar Surya Rungkut Pasar Baru as a warehouse for the number of booths that there is more than the number of traders in Pasar Surya PD Pasar Baru Rungkut. This fact has provided additional income and budget for PD Pasar Surya Pasar Baru Rungkut so as to contribute also on enhancements to revenue (PAD) in Surabaya. Suggestions can be submitted related to the study are PD Pasar Surya Pasar Rungkut Baru supposed to promote and encourage street vendors (PKL) or to traders who do not have a location to sell fixed in the District Rungkut to rent booths PD Pasar Surya Pasar Rungkut Baru in conduct trading activities.Keywords: Role Management, Local Revenue (PAD), Regional Companies Market
EFEKTIVITAS E-HEALTH DI RUMAH SAKIT UMUM DAERAH DR. M. SOEWANDHIE SURABAYA avinda, avinda; Handoko, Rudy
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1227

Abstract

E-Health Effectiveness in General Hospital Region Dr. M. Soewandhie Surabaya. Public Service is the main obligation of the government to organize activities in order to meet the needs of the community. City officials do a service innovations as efforts to improve public services in the health sector by applying the principles of e-Government and one of these innovations is a service of E-Health. E-Health is an application that allows people to shorten queues at the clinic or hospital. The purpose of this study to determine the effectiveness of E-Health at the Regional General Hospital Dr. M. Soewandhie Surabaya. The focus of the study was based on Gibson's five effectiveness measurement indicators, namely Production, Efficiency, Satisfaction, Adaptability and Survival. The research method used is descriptive qualitative. The results of this study indicate that the service E-Health at the Regional General Hospital Dr. M. Soewandhie Surabaya is quite. It can be seen from Satisfaction Indicator, Adaptability and Survival. In satisfaction indicators, showed as many as 6 out of 10 patients stated that E-Healthservices already meet expectations. In adaptation indicators, show that E-Health services make it easier for the performance of the employees, especially employees of the registration window. On the Survival indicator, it shows that Dr. M. Soewandhie Surabaya as E-Health service providers already have plans to develop e-Health services in order to meet the needs of the community. Keywords: Public Service, Effectiveness, E-Health
KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR PADA PT. PLN (PERSERO) RAYON DARMO PERMAI SURABAYA Bariroh, Umu; Yuliyanti, Tri
JPAP: Jurnal Penelitian Administrasi Publik Vol 3 No 1 (2017)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v3i1.1233

Abstract

Quality of New Possible Service Proportar at PT. PLN (Persero) Rayon Darmo Permai Surabaya. One of the main tasks of the government is to provide services, including in terms of electrical services. PLN is the only BUMN appointed as a provider of electric power to meet the electricity needs of the people of Indonesia. So this study aims to determine and value the quality of public services at PT. PLN (Persero) area Darmo Permai Surabaya necessary of electric power can be seen from the increasing demand for electricity supply in each region. This becomes the trigger of PT. PLN (Persero) to make innovations in the form of products to help meet the electricity needs of consumers. PLN continues to improve its service productivity with Prepaid Electricity. The method used in this research is qualitative research method with descriptive type. The data were collected by interview, questioner and observation. Data analysis techniques conducted in this study is data reduction by selecting data according to research, also presenting data by presenting data that has been reduced and obtained from PT. PLN (Persero) Darmo Permai area of Surabaya, and also using data analysis techniques draw conclusions by deducing data that has been reduced and presented. Based on the results of research can be concluded that the quality of electricity service prepaid in PT. PLN (Persero) Darmo Permai Surabaya area can be said is good enough. But on the other hand, there needs to be improvements made. Lack of adequate parking facilities, but also the number of booths available, indirectly this will affect the quality of service itself. Keywords: Quality of service, public service, electricity prepaid

Page 11 of 27 | Total Record : 265

 9   10   11   12   13 

Filter by Year

2015 2025


Reset
Filter By Issues
All Issue Vol. 11 No. 02 (2025): JPAP (Jurnal Penelitian Administrasi Publik) Vol. 11 No. 1 (2025): JPAP (Jurnal Penelitian Administrasi Publik) Vol. 10 No. 2 (2024): JPAP (Jurnal Penelitian Administrasi Publik) Vol. 10 No. 1 (2024): JPAP (Jurnal Penelitian Administrasi Publik) Vol. 9 No. 2 (2023): JPAP (Jurnal Penelitian Administrasi Publik) Vol. 9 No. 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) Vol 9 No 1 (2023): JPAP (Jurnal Penelitian Administrasi Publik) Vol 8 No 2 (2022): Jurnal Penelitian Administrasi Publik (JPAP) Vol 8 No 1 (2022): Jurnal Penelitian Administrasi Publik (JPAP) Vol 7 No 2 (2021): Jurnal Penelitian Administrasi Publik (JPAP) Vol 7 No 1 (2021): Jurnal Penelitian Administrasi Publik (JPAP) Vol 6 No 1 (2020): Maret 2020 Vol 6 No 2 (2020): JPAP Jurnal Penelitian Administrasi Publik Vol 5 No 2 (2019): Jurnal Penelitian Administrasi Publik (JPAP) Vol 5 No 1 (2019): Jurnal Penelitian Administrasi Publik (JPAP) Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP) Vol 4 No 1 (2018) Vol 3 No 2 (2017) Vol 3 No 1 (2017) Vol 2 No 02 (2016) Vol 2 No 01 (2016) Vol 1 No 02 (2015) Vol 1 No 01 (2015) More Issue