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JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Published by Universitas Muhammadiyah Yogyakarta
ISSN : 20882831     EISSN : 25416715     DOI : -
Core Subject : Economy, Health,
Economics, Econometrics & Finance Health Professions
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) is peer reviewed journal published by Universitas Muhammadiyah Yogyakarta in collaboration with The Muhammadiyah Lecturer of Hospital Management Graduate Program Association (ADMMIRASI). ISSN: 2541-6715 (online) and 2088-2831 (print). JMMR focuses on the research and research review related to hospital management that is relevant for the development of the theory and practice of hospital management in Indonesia and southeast asia. JMMR is indexed by Directory Open Access Journal (DOAJ), Google Scholar, and Crossref (DOI), and neliti. JMMR covered various of research approach, namely: quantitative, qualitative and mixed method. JMMR focuses related on various themes, topics and aspects of accounting and investment.
Arjuna Subject : -
Articles 21 Documents
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Search results for , issue "Vol 8, No 2 (2019): August" : 21 Documents clear
Strategy Management Using SWOT Analysis on Patient Satisfaction Rate in Dr. Sardjito Central General Hospital Ruliyandari, Rochana
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8295

Abstract

Dr. Sardjito Central General Hospital is a class A teaching hospital which is a DIY and South Central Java referral hospital. This hospital still has a disadvantage in terms of patient satisfaction, where it has not met the standards set by national standards ≥85% and the target of medium-term hospitals in 2017 is 90% but the achievement of Dr Sardjito General Hospital is 81.66%. Deficiencies in terms of these services can be a weakness and even a threat to Dr. Sardjito General Hospital. Therefore, to analyze these problems using a strategy using the SWOT analysis method. The method used is descriptive. The type of data used secondary data, namely from records or company documentation and scientific publications. Obtained a total FSI score of 3.35 means greater strength than weakness. The total FSE score of 3.65 means that the opportunity was greater than the threat. The strategy that can be used based on the SWOT analysis is strength and opportunity
Self-Medication and Outpatient Care Utilization after Implementation of National Health Insurance in Indonesia Halilintar, Via Dolorosa; Sjaaf, Amal Chalik
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8291

Abstract

The implementation of National Health Insurance in 2014 is expected to increase access in health services while reducing the economic burden due to illness. This study aims to see how the behavior of people in choosing treatment when experiencing health problems, whether they tend to select self-medication or outpatient treatment. Quantitative analysis was carried out on variables previously formed based on the KOR Data questionnaire found in SUSENAS 2017. The results of the study showed that more respondents chose to do self-medication than those who accessed formal services with outpatient care. Multivariate tests show all variables except secondary education significantly influence individual decisions to self-medication.
Management of Hospital Customer Complaint Using E-Complaint Setyani, Ajeng Fitri; Widjanarko, Bagoes; Agushybana, Farid
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8298

Abstract

Hospital customer complaints must be responded with good complaint management and assisted with e-complaint applications. As a hospital that has applied e-complaint applications for two years, there has never been an evaluation of complaint management using this e-complaint application at the hospital both in terms of the time of complaint completion and quality improvement of hospital services. This study aimed to analyze the implementation of an e-complaint system for managing customer complaint at one of the type-C private hospitals in Central Java using the HOT FIT approach. This study was qualitative research with an exploratory case study design through in-depth interviews using HOT FIT variables, such as Human, Organization, Technology, and Net Benefit. This study involves 8 main informants and 3 triangulation informants. This study showed that organizational aspects play an important role in encouraging people to the successful implementation of technology. Organizational problems can influence time to resolve complaints due to weak monitoring conducted by superiors who can also relate to the use of complaints data as input for quality improvement. Without the support of organizational commitment to run the technology-based system, the benefits of the system will not be obtained to support complaint management. It is recommended for hospitals to optimize organizational functions for the system and encourage staffs so that they achieve the benefits of the system for the organization's performance.
Implementation Standard Precaution of Risky Dental Treatments on Patient with HIV-AIDS in X Community Health Center Yogyakarta Masyhuri, Ikhsan; Utari, Tita Ratya; Kusbaryanto, Kusbaryanto
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8292

Abstract

Health services are currently required to do services by following with implementation standard precaution has been established, to create good quality services. Infection that needs to be alert for the dental health care professional is the Human Immunodeficiency Virus. Implementation standard precautions need to be applied to a patient with HIV-AIDS or non-HIV-AIDS infection on risky dental treatments. Qualitative research with case studies. The approach in this study is content analysis. Analyzing the contents of interview results, direct observation, and document observation. Direct observation of PLHIV patients was done perfectly: hand hygiene 46.7%, PPE 95.5%, safe injection 100%, waste and sharp object management 75%, patient care equipment 80%, linen management 100%, environmental management 53.3%, employee health protection 0%, and cough ethics 0%. Results of documents observations related to hand hygiene, patient care equipment, and environmental management are well listed; related to PPE, management of waste and sharp objects, and employee health protection are listed but not yet complete; and related to safe injections, linen management, and cough ethics are not listed on document in X Public Health Center Yogyakarta. Implementation standard precaution overall is quite good and still needs to improved to prevent and control infections, especially HIV-AIDS infections in X Public Health Center Yogyakarta.
Relationship of Officers’ Performance and Outpatient’s Medical Record Time Provision Deharja, Atma; Irfiah, Irfiah; Wijayanti, Rossalina Adi; Ardianto, Efri Tri
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8296

Abstract

The time for providing outpatient medical records according to the Indonesian Ministry of Health is ≤ 10 minutes. Based on the pre-survey at Hospital “X” using 100 files of outpatient medical records showed that 80% the provision has been a delay. The aim of this study is to analyze the relationship of individuals, organizations, and psychology to the time of providing outpatient medical records. This is an analytic study with a cross-sectional method and the data analysis was carried out bivariate by chi-square test. Individual variables (ability) related to providing a time of outpatient medical records (Sig 0.08), sub-variable skill related to providing time outpatient medical records (Sig 0.061), organizational variables with job design sub-variables not related with providing time outpatient medical records (Sig 0.399). Sub leadership variables related with providing time outpatient medical records (Sig 0.08), psychological variables with attitude variables related with providing time outpatient medical records (Sig 0.015), sub motivation variables not related with providing time outpatient medical records (Sig 0.182). Related variables are individuals (abilities and skills), organizations with sub-leadership variables, psychological with sub attitude variables, meanwhile organizational variables with sub-job design variables, psychological variables with sub motivation variables are not related.
The Analysis of Quality of Health Services Effect against Patient Satisfaction Patients at Royal Prima Medan Hospital Simanjorang, Delpini; Bt Hasan, Riyani Susan; Silaen, Mangatas; Girsang, Ermi
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8293

Abstract

Data on visits of general patients’ outpatient Royal Prima Medan Hospital from February to August 2018 showed a decline. One factor that causes a decrease in patient visits is patient dissatisfaction with the hospital. Indicators of patient satisfaction can consist of health insurance consisting of physical evidence, reliability, responsiveness, assurance and certainty, and empathy provided by the hospital to its customers. Quantitative research using cross-sectional and the number of respondents’ as many as 89 people using accidental sampling technique. Data analysis was done by multiple linear regressions. A significant influence between the qualities of health services is needed at 97.2% with a significance value of 0,000 for patient satisfaction. The results of this data analysis indicate that patients are satisfied with the health services provided by Royal Prima Medan Hospital. This shows that there are other factors that come out of this study that causes rejection of patient visits. Obtained a significant between the qualities of health services by 97.2% of patient satisfaction. For this reason, Royal Prima Medan Hospital is expected to be able to maintain and improve the quality of health services that already exist in hospitals, and find and improve other factors that cause a decrease in patient visits at the hospital.
Market and Financial Analysis of General Islamic D-Class Hospital Establishment in Karangmojo Gunungkidul Ashlihati, Munifah; Pribadi, Firman
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8297

Abstract

This study aims to analyze the market potential and financial feasibility of the General Islamic D-class Hospital establishment with a capacity of 100 beds in Karangmojo Gunungkidul. This was a quantitative descriptive design with a feasibility study approach. The research was conducted in Karangmojo Subdistrict, Gunungkidul. The data used are primary data through filling in questionnaires, then secondary data from the health department of Gunungkidul Regency. The results of market analysis showed that there were problems with hospital services faced by respondents in the form of slow service (33%), 39% of respondents felt doctors were lacking in providing explanations or education, most (96.76%) residents of Gunungkidul Regency were Moslems, The expectation of the community in the form of Islamic services is quite large (31%), it will be answered by professional and Islamic Islamic hospital services. The financial analysis obtained a value of 1) NPV = Rp.9,983,868,526.00; 2) IRR = 12.88%; 3) PI = 1.3193 times; 4) PP = 8 years 4 months; and ARR = 10.49%. Based on these results it can be concluded that In Karangmojo sub-district, Gunungkidul Regency, an Islamic hospital with 100 beds is feasible to be established from a review of the market and financial aspects.
The Meaning of Breast Cancer Patients’ Experience in Hospital X: a Viewpoint From Patient Centered Care Rozany, Farida; Winarni, Indah; Wardhani, Viera
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8299

Abstract

Patient experience is a significant factor in improving hospital service quality. This study aims to determine the meaning of treatment received by breast cancer patients during the treatment period. In the treatment of breast cancer, the patients require a personalized service or patient-centered care. This research is a qualitative analysis with phenomenology approach. Informants in this study were breast cancer patients who underwent chemotherapy treatment and had a mastectomy. Data were obtained through in-depth interviews in patients with breast cancer. The results of the study revealed there are 10 themes, namely worrying about something uncomfortable in the body, resigning to the doctor's recommendations, feeling comfortable and uncomfortable in the service received, feeling stress after recognizing the disease suffered, feeling fearful to the disease, experiencing pain before and after treatment, obtaining encouragement, refraining from thinking that slows down the healing, feeling of having no choice over the disease, and feeling of not obtaining  explanation. There is relevance between theme and patient-centered care.
ORGANIZATIONAL CULTURE, COMPENSATION, AND CAREER DEVELOPMENT ON NURSE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLES Darmayanti, Ni Luh
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.8294

Abstract

The purpose of this study is to determine the influence of organizational culture, compensation and career development of the nurses' performance through job satisfaction. This study uses a quantitative approach with cross-sectional survey method. The technique for collecting data in this study was a questionnaire measuring devices in the form of Agree-Disagree Scale, in which respondents are all nurses at Kasih Ibu Hospital Denpasar many as 143 people. In this study, data analysis is performed using SEM assisted by AMOS 22 program. The results of this study indicated that organizational culture, compensation, and career development have a positive and significant impact on job satisfaction and nurses performance at Kasih Ibu Hospital Denpasar. In addition, the results of this study also show that job satisfaction can mediate the influence of organizational culture, compensation, and career development of the nurse's performance at Kasih Ibu Hospital Denpasar. So expect the rules or system that is clearly linked to the organization's culture, compensation, and career development so the nurses' performance can be improved. Increasing the nurse's performance will have an impact on the optimal and sustainable service delivery to society.
Satisfaction of Hypertension Patients Reviewed from Dimension Assurance at Community Health Center Nasriza, Nerissa; Wau, Herbert
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 8, No 2 (2019): August
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.82100

Abstract

Patient satisfaction in health care is a reflection of the quality of service provided. Assurance service quality includes knowledge, ability, friendliness, courtesy, and trustworthiness. If Assurance is not implemented properly, it will cause problems so that it can affect patient satisfaction. The purpose of this study was to determine the relationship between the quality of Assurance services and hypertension patient satisfaction. This study was a qualitative study, with a descriptive research design. The sample in this study were 4 hypertension patients and 2 health workers with a total of 6 informants. The indepth interview results showed that there was a clear relationship between information, hospitality and thoroughness in service to the satisfaction of hypertensive patients at the Community Health Center.

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