Garuda - Garba Rujukan Digital

Article Per Year (5 Year)

All

Jurnal Ekonomi Syariah Teori dan Terapan

JESTT
Website

Published by Universitas Airlangga

ISSN : 24071935 EISSN : 25021508 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Ekonomi Syariah Teori dan Terapan (JESTT) accepts original manuscripts in the field of Islamics Economics, including research reports, case reports, application of theory, critical studies and literature reviews.

Arjuna Subject : -

Articles 1,152 Documents

36 37 38 39 40

Faktor Yang Mempengaruhi Petani Bawang Merah Tidak Memilih Pembiayaan Pada Bank Syariah di Nganjuk Anantika Hanum Pratiwi; Ari Prasetyo
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 7 (2014): Juli-2014
Publisher : Universitas Airlangga

This research purposes to determine the factors that affect onion farmers not choose financing in Sharia Banking in Nganjuk. Right now, in Sharia Banking showed rapid development but not matched by the number of customers, especially financing customers the onion farmers in Nganjuk.This research uses a quantitative approach using exploratory factor analysis. Population characteristics of this research are the onion farmers in the Ngrami village and Sukomoro Subdistrict. The number of samples during the preliminary test by conducting a written interview on 10 respondents and to the main test required 100 respondents also. The sampling technique used is purposive sampling. Results of this research showed that there are four factors affected onion farmers not to choose financing in Sharia Banking in Nganjuk. Four those factors as a result of reduction of processing factor analysis. The four factors are named with the recommendations of other factors, another competitor, locations, and popularity. Suggestion for Sharia Bank are to socialize, provide products financing in the form of seasonal for farmers, by proactive services to potential customers, and services through a car arround in a place easily accessible public. Factors that are formed in this research also can be used to further research for influence the other variables, the decision did not choose to become sharia banking customers as a whole, not only on financing customers. In addition to further research the SUbject of research is expected to wider scope. REFERENCESAnshori, Muslich dan Sri Iswati. 2009. Metodologi Penelitian Kuantitatif. Surabaya: Airlangga University Pers.Antonio, Muhammad Syafi’i.2001. Bank Syariah dari Teori ke Praktek. Jakarta: Gema Insani Press.Assael, Henry. 1998.Consumer Behavior and Marketing Action. Sixth Edition. Massachussets: Kent Publishing Company. Departemen Agama RI. 2013.Al Qur’an dan Tafsirnya. Jakarta: Lentera Abadi.Effendi, Sofian. 2012. Metode Penelitian Survei. Jakarta: LP3ES.Kardes, Frank R. 2002. Consumer Behavior and Managerial Decision Making. The Second Edition. Upper Sanddle River New Jersey: Pearson Education Inc.Karim, Adiwarman dan Adi Zakaria Afif. 2008. Islamic Banking Consumer Behaviour in Indonesia: A Qualitative Approach.Kartajaya, Hermawan dan Muhammad Syakir Sula. Syariah Marketing. Bandung: PT Mizan Pustaka. Kasmir. 2004. Pemasaran Bank. Jakarta: Kencana. Kotler, Philips dan Amstrong dan Kevin Lane Keller. 2009. Manajemen Pemasaran. Edisi 13, Jilid 1. Jakarta: Erlangga.------------------- dan Amstrong dan Kevin Lane Keller. 2009. Manajemen Pemasaran. Edisi 13, Jilid 2. Jakarta: ErlanggaMalhotra, Naresh K. 2010. Riset pemasaran: Pendekatan Terapan. Jilid 2. Jakarta: PT. Indeks.Muflih, Muhammad. 2006. Perilaku Konsumen Dalam Perspektif Ilmu Ekonomi Islam. Jakarta: PT RajaGrafindo Persada. Muhammad. 2005. Manajemen Pembiayaan Bank Syariah. Yogyakarta: UPP AMP YKPN. Muhammad. 2006. Bank Syariah Analisis Kekuatan, Peluang, Kelemahan dan Ancaman. Yogyakarta:Ekonisia. Ratnasari, Ririn Tri dan Mastuti H. Aksa. 2011. Manajemen Pemasaran Jasa. Bogor: Ghalia Indonesia.Sekaran, Uma. 2006. Metodologi Penelitian Untuk Bisnis. Jakarta: Salemba Empat.Tetuko, M. Ichsanudin Ary.2010. Studi Eksplorasi Faktor-Faktor yang Mempengaruhi Pembelian Mobil Bekas Minggu Lapangan TVRI Yogyakarta. Skripsi Tidak Diterbitkan. Surabaya: Fakultas Ekonomi dan Bisnis universitas Airlangga.Ujianto dan Abdurrachman. 2004. ”Analisis Faktor-Faktor yang Menimbulkan Kecenderungan Minat Beli”. Jurnal Manajemen dan Kewirausahaan, Vol6 No. 1, pp. 33-53.William M. Pride dan O.C. Ferrel, 1995. Pemasaran: Teori dan Praktek Sehari-hari. Jilid 1 terjemahan oleh Daniel Wirajaya. Jakarta: Erlangga. Zeithaml. 2000. Service Marketing. New Jersey: Mc Graw Hill.http://www.bi.go.id/web/id/Perbankan/P erbankan+Syariah (diakses tanggal 19 September 2013).

Implementasi Manajemen Strategik Syariah di BMT Amanah Ummah Muhammad Niltal Muna; Meri Indri Hapsari
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 12 (2015): Desember-2015
Publisher : Universitas Airlangga

The aim of this research is to know implementation of Sharia Strategic Manajemen in BMT. The research object is BMT Amanah Ummah Surabaya. The research method used in this research are qualitative research, case study, and domain analysis, taksonomy analysis and componensial analysis. By using data collection technique such as interviewing and observing primary informant (BMT Amanah Ummah Management) and secondary informant (Sharia Supervisory Council) for data validity.The result of this research is the BMT Amanah Ummah has applied steps of sharia strategic management very well. Those adjustments can be seen from the steps of sharia strategic management start from strategy formulating, strategy implementing, and strategy evaluating. The indicators of this research are the process of strategic management done by BMT Amanah Ummah adjusted to Fred R. David concept, and the sharia principals used for process of sharia strategic management adjusted to maqashid sharia.

Alasan Nasabah Non Muslim Memilih Pembiayaan Murabahah di Bank Syariah (Studi Kasus Nasabah di BNI Syariah KC. Rungkut Surabaya) Amaliah Al Azmi; R. Moh. Qudsi Fauzy
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 1 (2015): Januari-2015
Publisher : Universitas Airlangga

This research aims to find the reason of non muslim customers chose murabahah as their funding at BNI Syariah and to find the benefit after they got those funding. This research was conducted at BNI Syariah Branch Office Rungkut Surabaya, involving of 6 non muslim customers as prime respondents and 3 employees of BNI Syariah as second respondent. Data were collected by interviewing the respondents and then the answers compared with the data from marketing or Account Officer as source triangulation. Purposive sampling technique was chosen because there were some criteria to be respondent in this research, that are: the customer should be non muslim and using murabahah. The result of this study showed that there were 3 reason of non muslim customers to choose murabahah as their choice, the first reason was the simplicity of scheme, second reason was the promotion, and the third reason was profit.

Variabel-Variabel Yang Mempengaruhi Tingkat Bagi Hasil Tabungan Mudharabah Pada Industri Perbankan Syariah di Indonesia Periode 2011-2014 Lauda Huruniang; Noven Suprayogi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 7 (2015): Juli-2015
Publisher : Universitas Airlangga

The purpose of this research is examine the influence of non performing financing (NPF), financing to deposit ratio (FDR), total revenue, and BI rate toward trustee profit sharing mudharabah Islamic Bank Industries in Indonesia start from January 2011 until June 2014 periods. This research uses quantitative approach. The analysis method used in this research is the method of multiple linear regression analysis of time series with a significance level of 0,05.The result showed that performing financing (NPF) and BI rate have significant influence toward trustee profit sharing mudharabah partially, while financing to deposit ratio (FDR) and total revenue does not influence trustee profit sharing mudharabah significantly. However, non performing financing (NPF), financing to deposit Ratio (FDR), total revenue, and BI rate have significant influence toward trustee profit sharing mudharabah simultaneously.

Analisis Kesesuaian Akuntansi Transaksi Gadai Emas Syariah Dengan PSAK dan Fatwa DSN MUI (Studi Kasus Praktik Gadai Emas di Pegadaian Syariah Surabaya) Lina Aulia Rahman; Noven Suprayogi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 11 (2015): November-2015
Publisher : Universitas Airlangga

One easy and practical financing is a pawn. Pawning gold is very attractive financing for fast processing and high estimates. Basic mortgage financing in Indonesia sharia is Fatwa 25 / DSN-MUI / III / 2002 on Rahn and 26 / DSN-MUI / III / 2002 on the Gold Rahn, PSAK 59 (qardh), PSAK 107 (Ijarah), and PAPSI in 2013.This study aims to determine the accounting treatment products on the gold pawn Sharia Islamic Pawnshop Surabaya with gold pawn practice case studies on Islamic Pawnshop Blauran Surabaya Branch. This research is qualitative. The data collection methods used were interviews and take the financial statements on the official website Pawnshop. The results showed that the accounting treatment in the aspect of recognition and measurement in accordance with PSAK 107, PSAK 59, and PAPSI 2013. But, the presentation of the financial statements is not accordance with PSAK 100 and 101.

Dampak Pendayagunaan Infaq Produktif Terhadap Peningkatan Pendapatan Pada Mustahiq YDSF (Yayasan Dana Sosial Al-Falah) di Kediri Chandra Ari Haryanto; Nisful Laila
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 10 (2014): Oktober-2014
Publisher : Universitas Airlangga

The impact of infaq productive utilization of the increased income on mustahiq YDSF (Foundation of Social Funds Al-Falah) in Kediri. The goal of this research is to know the impact of utilization of infaq productive done by mustahiq to increase revenues.The research method used is a qualitative approach, strategy case studies andanalysis techniques, descriptive data collection is done through interviews and observations of the informants. Informants were participants KUM (Independent Business Group) in Kediri composed of 8 people who have attended this program and get help infaq in the from the board LAZ YDSF (the foundation of social funds al-falah) through KUM.Result from this study that the productive utilization of infaq by mustahiq through KUM (Independent business group) in the form of venture capital has an impact on income growth mustahiq. Can be seen that the eight mustahiq interviewed seven mustahiq who experienced improvement, where as only one mustahiq whose income is not increasing. REFERENCES Al Qur’an dan terjemahannya. Departemen Agama Republik Indonesia.Alwi, Hasan dkk. 2002. Kamus Besar Bahasa Indonesia Edisi Ketiga. Balai Pustaka: Jakarta.Antonio, M. Syafi’i. 1999. Bank Syaria: Wacana Ulama dan Cendekiawan. Jakarta:Tazkia Institute.Hasan, M. Ali. 2008. Zakat dan Infaq: Salah Satu Solusi Mengatasi Problema Sosial di Indonesia. Jakarta: Kencana.Hasan, Sofyan. 1995. Pengantar Hukum Zakat dan Wakaf. Surabaya: AlIkhlas.Hafidhudin, Didin. 1998. PanduanPraktisTentang Zakat, Infaq, Shadaqah. Jakarta: GemaInsani.____________, 2002. Zakat dalam perekonomian modern. Jakarta: Gema Insani. http://www.bps.go.id/ ( di akses tanggal 15 juni 2014 ).Mufraini, arief, 2012. Akuntansi dan manajemen zakat. Mengkomunikasikan Kesadaran dan Mengembangkan Jaringan. Jakarta: Kencana.Muhammad. 2011. Ekonomi Mikro Dalam Perspektif Islam. Yogyakarta : BPFE –Yogyakarta.Pemono, Sjeehul Hadi. 1995. SumberSumber Penggalian Zakat. Jakarta: Pustaka Firdaus.Qardhawi, Yusuf. 1999. Hukum Zakat (Terjemahan), Jakarta: PT Pustaka Litera Antar Nusa.Sugiyono. 2012. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.Undang-undang No.23 Tahun 2011 tentang pengelolaan zakat. Kitab Undang-Undang Republik Indonesia.Yin, Robert K. 2009. Studi Kasus, Desain & Metode Ed 1. Jakarta: Rajawali Press.

Pengaruh Kecukupan Modal, Fungsi Intermediasi, Efisiensi Operasional, dan Pembiayaan Bermasalah Terhadap Profitabilitas (Studi Pada Bank Syariah Periode Januari 2010 - Juli 2014) Rifqul Ma'isyah; Imron Mawardi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 3 (2015): Maret-2015
Publisher : Universitas Airlangga

The research aims to analyze the influence of Capital Adequacy Ratio (CAR), Financing to Deposit Ratio (FDR), Opperational Efficiency (BOPO), and Non Performing Financing (NPF) to Return On Assets (ROA) of Sharia Banking in the period from January 2010 to July 2014. The sample population of the research is the Industry of Sharia Banking. Samples were taken by purposive sampling, which is taken from the Sharia Banking Industry. The analysis technique used in this research is by multiple linier regression that aims to obtain a comprehensive picture of the relationship between variables. The results of this research shows that the CAR, BOPO, and NPF have a significant influence on ROA of Sharia Banking. Whereas FDR has no significant influence on ROA of Sharia Banking. The amount of the contribution of the four variables on ROA is 47,20% while the remaining 52,80% influenced by other factors that are not included in the analysis of this research. The results of this research are expected to be guidelines for Sharia Banking in increasing the profitability of Sharia Banking.

Pengaruh Tingkat Marjin Murabahah Terhadap Financing To Deposit Ratio dan Non Performing Financing Pada Bank Syariah di Indonesia Periode 2010-2012 Nareswari Saputro; Imron Mawardi
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 6 (2014): Juni-2014
Publisher : Universitas Airlangga

This study aims to determine the effect of the murabahah margin rate to Financing to Deposit Ratio and Non Performing Financing on Indonesian Sharia Banks in the period 2010-2012. This study uses quantitative approach by using path analysis with three kinds of variables, which are murabahah margin rate as an exogenous variable, Financing to Deposit Ratio as an intervening endogenous variables and Non Performing Financing as an endogenous variable. The Sharia Banking industry is used as sample in this study, which consist of Sharia Comercial Banks (BUS) and Sharia Business Unit of a Conventional Bank (UUS). Furthermore, this study uses secondary data which conducted by collecting monthly financial statements for three years.The results showed that murabahah margin rate has significantly negative effect to Financing to Deposit Ratio (FDR) of Sharia Banking in Indonesia. Meanwhile, murabahah margin rate has significantly positive effect to Non Performing Financing (NPF). It also happens to the effects of Financing to Deposit Ratio (FDR) to Non Performing Financing (NPF) of Sharia Banks in Indonesia period 2010-2012. REFERENCESAnshori, Muslich Sri Iswati. 2006. Metodologi Penelitian Kuantitatif. Surabaya: Fakultas Ekonomi Universitas Airlangga.Antonio, Muhammad Syafi’i. 2011. Bank Syariah: Dari Teori ke Praktik. Jakarta: Gema Insani.Arifin, Zainul. 2009. Dasar-dasar Manajemen Bank Syariah. Revisi kedua. Jakarta: Azkia Publisher.Bank Indonesia. 2013. Statistik Perbankan Indonesia-Agustus 2013, (Online), (http://www.bi.go.id/, diakses 15 November 2013).Bank Indonesia. Peraturan Bank Indonesia Nomor 15/2/PBI/2013 tentang Penetapan Status dan Tindak Lanjut Pengawasan Bank Umum Konvensional. (online), (http://www.bi.go.id/, diakses 23 November 2013).Chorida, Luluk. 2010. Pengaruh Jumlah Dana Pihak Ketiga, Inflasi, dan Tingkat Marjin terhadap Alokasi Pembiayaan Usaha Kecil dan Menengah (Studi pada Bank-Bank Syariah di Indonesia). Skripsi tidak diterbitkan. Malang Fakultas Ekonomi Universitas Islam Negeri Maulana Malik Ibrahim.Djamil, Faturrahman. 2012. Penyelesaian Pembiayaan Bemasalah di Bank Syariah. Jakarta: Sinar Grafika.Jihad dan M. Nadratauzzaman Hosen. 2009. Faktor-faktor yang Mempengaruhi Permintaan Pembiayaan Murabahah Bank Syariah di Indonesia (Periode Januari 2004-Desember 2008). Dikta Ekonomi Perdana Wahyu Santosa. Volume. 6, No.2. (Agustus). Hal.101-112.Karim, Adiwarman A. 2007. Bank Islam: Analisis Fiqih dan Keuangan. Edisi Ketiga. Jakarta: PT. Raja Grafindo Persada.Muhammad. 2004. Manajemen dana Bank Syariah. Edisi Pertama. Yogyakarta: Ekonisia.Muhammad. 2005. Manajemen Pembiayaan Bank Syariah. Yogyakarta: UPP AMP YKPN.Muhammad. 2011. Manajemen Bank Syariah. Edisi revisi Kedua. Yogyakarta : UPP STIM YKPN.Republik Indonesia. Undang-Undang Nomor 21 Tahun 2008 tentang Perbankan Syariah. (online), (http://www.kemendagri.go.id/, diakses 17 November 2013).Rivai, Veithzal dan Arviyan Arifin. 2010. Islamic Banking: Sistem Bank Islam Bukan Hanya Solusi dalam Menghadapi Berbagai Persoalan Perbankan & Ekonomi Global. Jakarta: Bumi Aksara.Sholihah. 2013. Pengaruh Inlasi, GDP, Financing to Deposit Ratio, dan Return Pembiayaan Profit and Loss Sharing terhadap Non Performing Financing pada Perbankan Syariah di Indonesia. Skripsi tidak diterbitkan. Yogyakarta Fakultas Syariah dan Hukum Universitas Islam Negeri Sunan Kalijaga.Sholihin, Ahmad Irham. 2010. Buku Pintar Ekonomi Syariah. Jakarta: PT Gramedia Pustaka Utama.Soebagio, Hermawan. 2005. Analisis Faktor-faktor yang Mempengaruhi Terjadinya Non Performing Loan (NPL) pada Bank Umum Komersial (Studi Empiris pada Sektor Perbankan di Indonesia). Tesis tidak diterbitkan. Semarang Magister Manajemen Universitas Diponegoro.

Implementasi Nilai Tabligh Pada Tenaga Pengajar Dalam Proses Belajar Mengajar di Madrasah Aliyah Negeri Mojokerto Iffa Amalia; Sri Herianingrum
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 2 No. 10 (2015): Oktober-2015
Publisher : Universitas Airlangga

Islam teaches every human being which have been blessed by Allah SWT with various advantages to be thankful for what they have by utilizing his/her ability through dig and developing his/her potential in a good way, so that it can be meaningful for him/herself as well as to other people. The teachers at school, which has been trusted by other parties to constantly, transfers his/her knowledge and conduct their pupil according to the characteristics of Rasulullah SAW so that they’re able to reach success in that school, and of the characteristic is tabligh. The outcome of this research is, teachers have implemented tabligh on the teaching –learning process communicatively, it was proofed by the fulfillment of 5 indicators which are; communication, model, education, wisdom and firmness which caused the escalation of student’s morality until today. The teachers which have implemented tabligh are able to create a pleasant and conducive class with Islamic ethics. The implementation of tabligh is able to create excellent and high quality human resources.The excellent and high quality human resources will be able to build his/her economiccondition as well as build the nation’s.

Pengaruh Kualitas Pelayanan Islami Terhadap Kepuasan dan Loyalitas Nasabah Bank BRI Syariah Surabaya Rizky Pratama Putra; Sri Herianingrum
Jurnal Ekonomi Syariah Teori dan Terapan Vol. 1 No. 9 (2014): September-2014
Publisher : Universitas Airlangga

This study aims to determine the influence of the Islamic service quality on customer satisfaction and loyalty switching intentions moderated by religious knowledge level in in Customer of BRISyariah Bank in Surabaya.The research method used is quantitative approach. This research use a total of 96 customers of BRISyariah Surabaya. Customer characteristics used are Moslem, registered as a funding or deposit customer for at least a year. The sampling technique is purposive sampling. This research uses a method PLS (Partial Least Square).The results showed that Islamic service quality has a positive and significant impact on customer satisfaction. Other results showed that customer satisfaction has significant impact to customer loyalty and Islamic service quality has significant effect on customer loyalty. This results in accordance with the theory of Othman and Owen that CARTER could be used to measure the quality of service on Islamic Banking. Suggestion for the BRISyariah Bank in Surabaya should maintain and improve its service quality in order to improve satisfaction and form a loyal customer. For further research, can be done by adding another variable which affect customer satisfaction and loyalty. REFERENCES Al Qur’an dan Terjemahannya. 2005. Syamil Al Qur’an. Bandung: PT. Syaamil Cipta Media.Abedniya, A., Zaeim, M.N. (2011). “Measuring the Perceive Service Quality in the Islamic Banking System in Malaysia”. International Journal of Business and Social Science. Vol. 2, No. 13.Anshori, Muslich dan Sri Iswati. 2009. Metodologi Penelitian Kuantitatif. Surabaya: Airlangga University Press.Astuti, S.P., Wilasari, W., Utami, D.E. (2009). “Meningkatkan Kualitas Pelayanan Di Bank Syariah”. Jurnal Manajemen Bisnis. Vol. 2, No. 1, h: 47-58.Badara, S.B., Nik Mat, N.K., Mujtaba, A.B., Al-Refai, A.N., Badara, A.M., Abubakar, F.M. (2013). “Direct Effect of Service Quality Dimensions on Customer Satisfaction and Customer Loyalty in Nigerian Islamic Bank”. Management 2013. 3 (1): 6- 11.Dick, A., Basu K., (1994). “Customer Loyalty: Towards an integrated framework”. Journal of the Academy of Marketing Science, 22 (2), 99-113.Ghozali, Imam. 2008. Structural Equation Modeling Metode Alternatif dengan Partial Least Square. Semarang: BP UNDIP.----------, Imam. 2011. Structural Equation Modeling Metode Alternatif Dengan Partial Least Square PLS. Semarang: BP UNDIP.Ishak, A., Luthfi, Z. (2011). “Pengaruh Kepuasan Dan Kepercayaan Konsumen Terhadap Loyalitas: Studi Tentang Peran Mediasi Switching Cost”. Siasat Bisnis. Vol. 15, h: 55-66.Jones, Thomas, W. E. Sasser. (1994). “Why Satisfied Customers Defect”. Harvard Business Review, 73 (November-December), 88-99.Kertajaya, Hermawan dan Syakir Sula. 2006. Syariah Marketing. Bandung: Mizan Media Utama.Kotler, Philip dan Kevin Keller. 2009. Manajemen Pemasaran, Edisi Ketiga Belas. Jakarta: Erlangga.Mohsan, Faizan, et al. (2011). “Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan”. International Journal of Business and Social Science. Vol. 2 No. 16.Nazir, Moh. 2005. Metode Penelitian. Bogor: Ghalia Indonesia.Osman, I., Ali, H., Zainuddin, A., Rashid, W.E., Jusoff, K. (2009). “Customers Satisfaction in Malaysian Islamic Banking”. International Journal of Economics and Finance. Vol. 1, No. 1.Oliver, Richard. (1997). ”Satisfaction: Behavioral Perspective on the Consumer”. Mc Graw-Hill. International editions.--------, Richard. (1999). “Whence Consumer Loyalty?” Journal of Marketing. Vol. 63 (Special Issue 1999), 33-44.Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1985). “A Conceptual Model of Service Quality and Its Imlications for Future Research”. Journal of Marketing. Vol. 49, 41-50.Peter, Paul dan Jerry Olson. 2002. Consumer Behavior : Perilaku Konsumen dan Strategi Pemasaran. Jakarta : Erlangga.Priyanti, D.R. (2005). Analisis Mutu Pelayanan Di Bank Syariah (Studi Kasus Pada Unit Usaha Syariah – Bank Permata). Tesis Program Magister Manajemen, Universitas Gunadarma: tidak diterbitkan.Rachmawati, R. (2010). “Pengaruh Kepuasan Terhadap Loyalitas Pelanggan (Sebuah Kajian Terhadap Bisnis Makanan)”. TEKNUBUGA. Volume 2 No. 2. Rianto, Nur. 2010. Dasar-Dasar Pemasaran Bank Syariah. Bandung: Alfabeta.Rust , R.T., Zahorik, A.J. (1993). “Customer Satisfaction, Customer Retention and Market Share”. Journal of Retailing, 69, 193-215.Saeed, M., Ahmad, Z.U and Mukhtar, S.M. 2001. “International Marketing Ethics from an Islamic Perspectives: A Value Maximization Approach”, Journal of Business Ethics, 32: 127- 142; Salesperson Selling Behaviors on Customer Satisfaction with Products.” Journal of Retailing, 73(2): 171-183.Sugiyono. 2012. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.Tjiptono, Fandy. 1996. Prinsip-Prinsip Total Quality Service (TQS). Yogyakarta: Andi Offset.------------, Fandy dan Anastasia Diana. 2001. Total Quality Management (TQM). Yogyakarta: Andi Offset.Wijaya, Tony. 2011. Manajemen Kualitas Jasa. Jakarta: Indeks. www.bi.go.id www.brisyariah.co.idYamin, Sofyan dan Heri Kurniawan. 2011. Partial Least Square Path Modeling. Bandung: Salemba Infotek.Zainuddin, Muhamad. 2000. Metodologi Penelitian. Surabaya: BP AIRLANGGA.Zeithaml, V. A., and Marry Jo Bitner. 2000. Services Marketing: Integrating Customer Focus Across the Firm. Second Edition. Boston: Irwin McGraw-Hill, Inc.------------, V. A., Parasuraman, A., & Malhotra, A. 2000. E-service quality: Definition, dimensions and conceptual model. Working paper. Cambridge, MA: Marketing Science Institute.

Page 38 of 116 | Total Record : 1152

36 37 38 39 40

Filter by Year

2014 2025

Filter By Issues

All Issue Vol. 12 No. 4 (2025): November-2025 Vol. 12 No. 3 (2025): Agustus-2025 Vol. 12 No. 2 (2025): Mei-2025 Vol. 12 No. 1 (2025): Februari-2025 Vol. 11 No. 4 (2024): November-2024 Vol. 11 No. 3 (2024): Agustus-2024 Vol. 11 No. 2 (2024): Mei-2024 Vol. 11 No. 1 (2024): Februari-2024 Vol. 10 No. 6 (2023): November-2023 Vol. 10 No. 5 (2023): September-2023 Vol. 10 No. 4 (2023): Juli-2023 Vol. 10 No. 3 (2023): Mei-2023 Vol. 10 No. 2 (2023): Maret-2023 Vol. 10 No. 1 (2023): Januari-2023 Vol. 9 No. 6 (2022): November-2022 Vol. 9 No. 5 (2022): September-2022 Vol. 9 No. 4 (2022): Juli-2022 Vol. 9 No. 3 (2022): Mei-2022 Vol. 9 No. 2 (2022): Maret-2022 Vol. 9 No. 1 (2022): Januari-2022 Vol. 8 No. 6 (2021): November-2021 Vol. 8 No. 5 (2021): September-2021 Vol. 8 No. 4 (2021): Juli-2021 Vol. 8 No. 3 (2021): Mei-2021 Vol. 8 No. 2 (2021): Maret-2021 Vol. 8 No. 1 (2021): Januari-2021 Vol. 7 No. 12 (2020): Desember-2020 Vol. 7 No. 11 (2020): November-2020 Vol. 7 No. 10 (2020): Oktober-2020 Vol. 7 No. 9 (2020): September-2020 Vol. 7 No. 8 (2020): Agustus-2020 Vol. 7 No. 7 (2020): Juli-2020 Vol 7, No 7 (2020): Juli-2020 Vol. 7 No. 6 (2020): Juni-2020 Vol. 7 No. 5 (2020): Mei-2020 Vol. 7 No. 4 (2020): April-2020 Vol. 7 No. 3 (2020): Maret-2020 Vol. 7 No. 2 (2020): Februari-2020 Vol. 7 No. 1 (2020): Januari-2020 Vol. 6 No. 12 (2019): Desember-2019 Vol. 6 No. 11 (2019): November-2019 Vol. 6 No. 10 (2019): Oktober-2019 Vol. 6 No. 9 (2019): September-2019 Vol. 6 No. 8 (2019): Agustus-2019 Vol. 6 No. 7 (2019): Juli-2019 Vol. 6 No. 6 (2019): Juni-2019 Vol. 6 No. 5 (2019): Mei-2019 Vol. 6 No. 4 (2019): April-2019 Vol. 6 No. 3 (2019): Maret-2019 Vol. 6 No. 2 (2019): Februari-2019 Vol. 6 No. 1 (2019): Januari-2019 Vol. 5 No. 12 (2018): Desember-2018 Vol. 5 No. 11 (2018): November-2018 Vol. 5 No. 10 (2018): Oktober-2018 Vol. 5 No. 9 (2018): September-2018 Vol. 5 No. 8 (2018): Agustus-2018 Vol. 5 No. 7 (2018): Juli-2018 Vol. 5 No. 6 (2018): Juni-2018 Vol. 5 No. 5 (2018): Mei-2018 Vol. 5 No. 4 (2018): April-2018 Vol. 5 No. 3 (2018): Maret-2018 Vol. 5 No. 2 (2018): Februari-2018 Vol. 5 No. 1 (2018): Januari-2018 Vol. 4 No. 12 (2017): Desember-2017 Vol. 4 No. 11 (2017): November-2017 Vol. 4 No. 10 (2017): Oktober-2017 Vol. 4 No. 9 (2017): September-2017 Vol. 4 No. 8 (2017): Agustus-2017 Vol. 4 No. 7 (2017): Juli-2017 Vol. 4 No. 6 (2017): Juni-2017 Vol. 4 No. 5 (2017): Mei-2017 Vol. 4 No. 4 (2017): April-2017 Vol. 4 No. 3 (2017): Maret-2017 Vol. 4 No. 2 (2017): Februari-2017 Vol. 4 No. 1 (2017): Januari-2017 Vol. 3 No. 12 (2016): Desember-2016 Vol. 3 No. 11 (2016): November-2016 Vol. 3 No. 10 (2016): Oktober-2016 Vol. 3 No. 9 (2016): September-2016 Vol. 3 No. 8 (2016): Agustus-2016 Vol. 3 No. 7 (2016): Juli-2016 Vol. 3 No. 6 (2016): Juni-2016 Vol. 3 No. 5 (2016): Mei-2016 Vol. 3 No. 4 (2016): April-2016 Vol. 3 No. 3 (2016): Maret-2016 Vol. 3 No. 2 (2016): Februari-2016 Vol. 3 No. 1 (2016): Januari-2016 Vol 2, No 12 (2015): Desember-2015 Vol. 2 No. 12 (2015): Desember-2015 Vol 2, No 11 (2015): November-2015 Vol. 2 No. 11 (2015): November-2015 Vol 2, No 10 (2015): Oktober-2015 Vol. 2 No. 10 (2015): Oktober-2015 Vol. 2 No. 9 (2015): September-2015 Vol 2, No 9 (2015): September-2015 Vol. 2 No. 8 (2015): Agustus-2015 Vol 2, No 8 (2015): Agustus-2015 Vol. 2 No. 7 (2015): Juli-2015 Vol 2, No 7 (2015): Juli-2015 Vol 2, No 6 (2015): Juni-2015 Vol. 2 No. 6 (2015): Juni-2015 Vol. 2 No. 5 (2015): Mei-2015 Vol 2, No 5 (2015): Mei-2015 Vol 2, No 4 (2015): April-2015 Vol. 2 No. 4 (2015): April-2015 Vol 2, No 3 (2015): Maret-2015 Vol. 2 No. 3 (2015): Maret-2015 Vol 2, No 2 (2015): Februari-2015 Vol. 2 No. 2 (2015): Februari-2015 Vol. 2 No. 1 (2015): Januari-2015 Vol 2, No 1 (2015): Januari-2015 Vol 1, No 12 (2014): Desember-2014 Vol. 1 No. 12 (2014): Desember-2014 Vol. 1 No. 11 (2014): November-2014 Vol 1, No 11 (2014): November-2014 Vol 1, No 10 (2014): Oktober-2014 Vol. 1 No. 10 (2014): Oktober-2014 Vol 1, No 9 (2014): September-2014 Vol. 1 No. 9 (2014): September-2014 Vol 1, No 8 (2014): Agustus-2014 Vol. 1 No. 8 (2014): Agustus-2014 Vol 1, No 7 (2014): Juli-2014 Vol. 1 No. 7 (2014): Juli-2014 Vol. 1 No. 6 (2014): Juni-2014 Vol 1, No 6 (2014): Juni-2014 Vol. 1 No. 5 (2014): Mei-2014 Vol 1, No 5 (2014): Mei-2014 Vol. 1 No. 4 (2014): April-2014 Vol 1, No 4 (2014): April-2014 Vol 1, No 3 (2014): Maret-2014 Vol. 1 No. 3 (2014): Maret-2014 Vol. 1 No. 2 (2014): Februari-2014 Vol 1, No 2 (2014): Februari-2014 Vol. 1 No. 1 (2014): Januari-2014 Vol 1, No 1 (2014): Januari-2014 More Issue

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota surabaya,

Jawa timur

INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name -

Contact Email -

Phone -

Journal Mail Official -

Editorial Address -

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
-

Contact Email
-

Phone
-

Journal Mail Official
-

Editorial Address
-

Location
Kota surabaya,

Jawa timur

INDONESIA