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Journal of Information Systems Engineering and Business Intelligence

JISEBI
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Published by Universitas Airlangga

ISSN : - EISSN : - DOI : -

Core Subject : Science,

Computer Science & IT

Jurnal ini menerima makalah ilmiah dengan fokus pada Rekayasa Sistem Informasi ( Information System Engineering) dan Sistem Bisnis Cerdas (Business Intelligence) Rekayasa Sistem Informasi ( Information System Engineering) adalah Pendekatan multidisiplin terhadap aktifitas yang berkaitan dengan pengembangan dan pengelolaan sistem informasi dalam pencapaian tujuan organisasi. ruang lingkup makalah ilmiah Information Systems Engineering meliputi (namun tidak terbatas): -Pengembangan, pengelolaan, serta pemanfaatan Sistem Informasi. -Tata Kelola Organisasi, -Enterprise Resource Planning, -Enterprise Architecture Planning, -Knowledge Management. Sistem Bisnis Cerdas (Business Intelligence) Mengkaji teknik untuk melakukan transformasi data mentah menjadi informasi yang berguna dalam pengambilan keputusan. mengidentifikasi peluang baru serta mengimplementasikan strategi bisnis berdasarkan informasi yang diolah dari data sehingga menciptakan keunggulan kompetitif. ruang lingkup makalah ilmiah Business Intelligence meliputi (namun tidak terbatas): -Data mining, -Text mining, -Data warehouse, -Online Analytical Processing, -Artificial Intelligence, -Decision Support System.

Arjuna Subject : -

Articles 231 Documents

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Perencanaan Arsitektur Perusahaan pada Bagian Instalasi Rawat Jalan dengan Kerangka Kerja TOGAF ADM Studi Kasus Rumah Sakit Jiwa Menur Surabaya Irfan Nur Aulia; Indra Kharisma Raharjana; Purbandini Purbandini
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 1 (2017): April
Publisher : Universitas Airlangga

Abstrak— Penelitian ini menghasilkan rencana arsitektur perusahaan yang dapat digunakan oleh Instalasi Rawat Jalan RSJ Menur Surabaya dengan kerangka kerja TOGAF ADM. Ada beberapa tahapan yang akan dilakukan yaitu pengumpulan data, penyusunan arsitektur visi, penyusunan arsitektur bisnis, penyusunan arsitektur data, penyusunan arsitektur aplikasi, penyusunan arsitektur teknologi, dan evaluasi arsitektur perusahaan. Dalam penyusunan arsitektur data, hal yang dilakukan adalah penyusunan arsitektur data berdasarkan dokumen laporan, membuat relasi antar entias data, membuat matriks fungsi bisnis dan entitas data, dan membuat analisis gap arsitektur data. Pada penyusunan arsitektur aplikasi, hal yang dilakukan adalah merencanakan kandidat aplikasi, membuat matriks fungsi bisnis, merancang kandidat aplikasi, serta membuat analisis gap arsitektur aplikasi. Sedangkan dalam tahap penyusunan arsitektur teknologi, hal yang dilakukan adalah merencanakan kandidat teknologi, membuat topologi jaringan dan membuat analisis gap arsitektur teknologi. evaluasi arsitektur perusahaan dilakukan dengan cara wawancara kepada stakeholder tentang hasil arsitektur. Hasil evaluasi menyatakan bahwa arsitektur perusahaan yang telah dibuat dapat diterima dan dipertimbangkan untuk diimplementasikan.Kata Kunci— Perencenaan Arsitektur Perusahaan, TOGAF ADM, Instalasi Rawat Jalan, BlueprintAbstract— This research resulted blueprint of the enterprise architecture which can be used by Outpatient Departement of RSJ Menur Surabaya with TOGAF ADM framework. . There were several stages that will be done that the first stage was data collection, the second stage was architecture vision, the third stage was business architecture, the fourth stage was information systems architectures, which includes the data architecture was the identification of data entities obtained based on documents and reports, created the relationship between data entities, created the matrix of business functions and the candidates of application and create the gap analysis of the application architecture. The fifth stage was technology architecture which planned the technology candidates, made the network topology and made the gap analysis of the technology architecture. Phase sixth was the evaluation of enterprise architecture, the stage which conducted interview was related to the architecture that has been planned, then explain the positive and negative impacts related to the architecture that has been planned. The results of this research was enterprise architecture planning. Based on the evaluation results, the enterprise architecture can be accepted and considered to all stakeholders to be implemented in the future. Beside that it was a need for Hospital Management Information System Installation that has roles and responsibilities related to the application and information technology. Keywords— Enterprise Architecture Planning, TOGAF ADM, Outpatient Department, Blueprint

Information and Communications Technology and Inventory Management amongst Breweries in Nigeria Grace O. Akinola; Olusegun Timothy Odesola
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 1 (2018): April
Publisher : Universitas Airlangga

This study examined the effect of ICT on inventory management amongst breweries in Nigeria. Secondary data were sourced for this study. The population for the study comprises all brewery companies quoted on the Nigerian Stock Exchange. Purposive sampling technique was used in selecting the three leading brewery companies in Nigeria, namely the Nigerian Breweries Plc; Guinness Nigeria Plc; and International Breweries Plc that represent 75% of the breweries quoted in the Nigerian Stock Exchange factsbook. Secondary data on ICT/ software costs, inventories, sales turnover/revenue, and assets were sourced from years 2006 to 2015 Annual Reports and Statements of Accounts of the three selected breweries and the Nigeria Stock Exchange facts book. The data collected were analyzed using descriptive statistics ( tables, mean and standard deviation) and inferential statistics (Ordinary Least Square (OLS) method). The results also showed that ICT usage had no significant positive relationship on inventory management (t = 0.021, P > 0.01). The study concluded that ICT had no significant positive effect on inventory management in the Nigerian Brewery industry. It is recommended that brewery firms in Nigeria should deploy the right software for inventory management. The limitation of this research is what were used to measure the inventory management and Information and Communications Technology (ICT) as contrary results could be obtained if these variables are measured using other yardsticks. The improvement of the respondent required to see the other problem and another kind of business.

Analisis Komunikasi Sosial Media Twitter sebagai Saluran Layanan Pelanggan Provider Internet dan Seluler di Indonesia Retno Agus Setiawan; Djoko Budiyanto Setyohadi
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 1 (2017): April
Publisher : Universitas Airlangga

Abstrak— Penggunaan sosial media sebagai layanan pelanggan memberikan banyak keuntungan bagi perusahaan. Pelanggan dapat menyampaikan keluhan, komentar, dan saran kepada perusahaan dengan mudah dan cepat. Namun tidak semua perusahaan yang menggunakan sosial media untuk meningkatkan layanan pelanggan memahami dengan baik interaksi yang terjadi yang melibatkan pelanggan. Penelitian ini mengidentifikasi interaksi yang terjadi antara pelanggan dan perusahaan melalui layanan pelanggan di lingkungan sosial media Twitter. Metode netnography digunakan untuk mengetahui bagaimana interaksi pelanggan dan perilaku perusahaan dalam berinteraksi. Hasil penelitian menunjukkan terdapat tiga kelompok utama interaksi pelanggan, yaitu keluhan (42,20%), komentar (35,55%) dan pertanyaan (22,25%). Selain itu hasil penelitian menunjukkan perilaku perusahaan yang menggunakan pendekatan personal dan bersahabat dalam berinteraksi dengan pelanggan. Kata Kunci—Layanan Pelanggan, Netnography, Sosial MediaAbstract— The use of social media as a customer service provides many advantages for the organizations. Customers can voice their complaints, comments, and suggestions to the organizations with easy and fast way. However, not all organizations that used social media to improve customer service understand about their interactions with customers. This study explores interactions that occur between customers and organization in Twitter environment. The netnography method is utilized to identify customer interactions and organizational behaviors. The results indicate that there are three types of customer interactions, complaints (42.20%), comments (35.55%) and questions (22.25%). In addition, the organization uses personal and friendly approach to interact with customers. Keywords—Customer Service, Netnography, Social Media

The Influence of Organizational Culture in Application of Information Technology Governance Lanto Ningrayati Amali; Lillyan Hadjaratie; Sitti Suhada
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 1 (2018): April
Publisher : Universitas Airlangga

In this era of globalization, an organization needs to adapt to the competitions in order to maintain its existence. However, information technology (IT) governance development and application is sometimes not effective, which consequently ends as a failure. Such extent is attributable to lack of thorough analysis of organizational needs, particularly, in the scope of organizational culture. In this regards, this study attempts to carry out the contributions of organizational culture aspect to the development of IT governance. Good strategies of IT governance are ordinarily well applied in most organizations. The organizations, in fact, struggle to find a proper framework or model of IT governance with their characters. A quantitative method through document study and questionnaire. The data were obtained through The Organizational Culture Assessment Instrument (OCAI) questionnaire with 450 respondents. The importance of organizational culture towards the application of IT governance that an organization can decide a suitable model of development with the organization goals. The role of organizational culture is crucial for the leader, as one key factor of success in IT governance, in formulating harmonious strategies of IT utilization policy with business strategy. Furthermore, it also acts as a recommendation for organizations to design better IT governance which is suitable for organization strategies and vision.

Perancangan dan Evaluasi Usability Aplikasi Pengelolaan Laboratorium Komputer Wenny Franciska Senjaya; Timotius Witono; Najib Alkhala
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 2 (2017): October
Publisher : Universitas Airlangga

Abstrak— Aplikasi pengelolaan laboratorium komputer dirancang dan diterapkan sebagai studi kasus pengukuran evaluasi tingkat kegunaan, dengan tujuan akhir sebagai peningkatan layanan dari laboratorium. Aplikasi dirancang untuk dapat mengakomodasi tiga tingkatan pengguna dengan memiliki empat fitur utama, yaitu: chatting, internet connection, service request serta information. Hasil rancangan dan implementasi aplikasi telah dievaluasi dengan menggunakan standar ISO 9241-11 untuk mengukur tingkat kegunaan (usability) terhadap pengguna, tiga faktor yang terlibat dalam pengukuran adalah efektivitas, efisiensi, serta kepuasan. Pengukuran tingkat kegunaan penting untuk menentukan tingkat penerimaan pengguna terhadap aplikasi dan sekaligus sebagai sarana pengumpulan masukan untuk penyempurnaan aplikasi bagi pengembang. Hasil evaluasi untuk tingkat efektivitas menunjukkan angka keberhasilan yang tinggi terhadap penggunaan aplikasi, yaitu 90-100%. Sedangkan hasil pengukuran efisiensi menunjukkan waktu penggunaan fitur yang masih belum merata, ada sebagian fitur yang masih belum intuitif sehingga membutuhkan waktu yang cukup panjang bagi pengguna untuk mengoperasikan sebuah fitur, dengan waktu terlama 20 detik. Sejalan dengan hasil evaluasi efektivitas yang tinggi, pengukuran tingkat kepuasan pengguna juga menghasilkan contribution score yang signifikan di angka 88,75, sehingga dapat ditarik simpulan bahwa pengguna hanya memiliki sedikit ketidaknyamanan pada aplikasi dan relatif memberikan penilaian positif pada implementasi aplikasi.Kata Kunci—Evaluasi usability, Perancangan Perangkat Lunak, Standar ISO 9241-11, User ExperienceAbstract— A laboratory management application has been designed and implemented as a case study for usability evaluation of the application, with the final aim is to increase the service level of the laboratory. The application is designed to accommodate three different users with their own specific roles and also has four main features, that are: chatting, internet connection, service request, and information. The result of the application’s design and implementation have been evaluated using ISO 9241-11 standard to measure the effectivity, efficiency, and satisfaction. The measurement of usability level is important for determining the users’ acceptance level of application and also as a feedback mechanism for the benefit of application improvement by the developer. Evaluation results for effectivity level show a high success rate of the application usage, as big as 90-100%. While the efficiency measurement results show the time of use of application’s features that are still not evenly distributed, there are several features that are not quite intuitive and require a long time for users to accomplish some particular tasks, with the longest time is 20 seconds. In line with the high result of effectivity, measurement of users satisfaction also show a significant contribution score at 88,75, so it can be concluded that users only have minor inconvenience against the application and tend to have a positive rating to the application.Keywords— ISO 9241-11 Standard, Software Design, Usability Evaluation, User Experience

Functional Suitability Measurement using Goal-Oriented Approach based on ISO/IEC 25010 for Academics Information System Ajeng Savitri Puspaningrum; Siti Rochimah; Rizky Januar Akbar
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 2 (2017): October
Publisher : Universitas Airlangga

Abstract— Rapid of information technology development grow a new competitive environment. Including higher education, they need to improve their service quality in order to provide education service in more competitive. One of the ways of using information technology in higher education is the used of Academic Information System (AIS). AIS was developed to achieve the goals of the learning process which is one of vision and mission organization success factor. The measurement is needed to evaluate the quality of AIS. Functionality is one of the quality factors which is measured by observing the correlation between function and functional suitability. In this study, the quality of AIS functional suitability is measured using goal-oriented approach base on ISO/IEC 25010 in the perspective of a lecturer. The strategic plan of an institution is used as a reference to measure if the system used to have meet institution goals when using this approach. The result shows that the measurement using goal-oriented approach become more objective and suitable to the need of used AIS quality improvement for the institution than the measurement with ISO/IEC 25010 only. Keywords— Academic Information System, Functional Suitability, GQM, ISO/IEC 25010

Strategic Management for IT Services on Outsourcing Security Company Lydia Wijaya; Indra Kharisma Raharjana; Endah Purwanti
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 1 (2018): April
Publisher : Universitas Airlangga

Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library) framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a) Strategic assessment stage to analyzed internal and external factors of the company. (b) Strategy generation by creating the strategic plan. (c) Strategy execution to determine the tactical plan. And (d) strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.

Mengukur Kesiapan Implementasi Customer Relationship Management (CRM) Model Application Service Provider (ASP) pada Usaha Mikro Kecil Menengah (UMKM) di Indonesia Rianto Rianto; Djoko Budiyanto Setyohadi
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 1 (2017): April
Publisher : Universitas Airlangga

Abstrak— UMKM menjadi penyumbang utama pendapatan nasional untuk suatu Negara, khususnya Negara berkembang. UMKM tumbuh dan menyerap banyak tenaga kerja dan menjadi roda perekonomian utama. Indonesia menjadi salah satu dari banyak negara, dimana UMKM memberikan banyak kontribusi pendapatan nasional dan penyerapan tenaga kerja. Dalam bisnis, perubahan diperlukan agar tetap hidup dan berkembang, dalam hal ini perubahan bisnis yang bersifat konvensional ke e-bisnis. Salah satunya adalah CRM, CRM telah banyak digunakan oleh perusahaan-perusahaan besar untuk mengembangkan bisnis mereka. Implementasi CRM membutuhkan modal yang besar, khususnya aplikasi CRM model tradisional. Dibandingkan dengan Model ASP, CRM model ini sangat sesuai untuk UMKM khususnya di Indonesia karena dari segi keuangan dapat dijangkau oleh UMKM di Indonesia. Pada penelitian ini sebanyak 30 UMKM tingkat menengah digunakan sebagai koresponden dan digunakan untuk mengukur kesiapan UMKM di Indonesia menggunakan teknologi CRM dengan model ASP. Dimana pada hasil penelitian mengenai kegiatan yang berhubungan dengan CRM dilihat dari dimensi intelektual, sosial dan teknologi masih terlihat sangat rendah. Kata Kunci— Application Service Provider, Customer Relationship Management, e-Bisnis, Usaha Mikro Kecil Menengah.Abstract— SMEs have become a major contributor to the national income of a country, particularly a developing country. SMEs grow and absorb a lot of labor and become major economic wheel. Indonesia becomes one of many countries in which SMEs have contributed greatly to national income and employment. In business, change is needed in order to make it survive and develop; in this case is the change of conventional business to e-business. One of the changes is CRM, which has been widely used by giant companies to develop their business. CRM implementation requires substantial financial capital, particularly the application of traditional CRM. Compared to ASP model, this model is very appropriate for SMEs, especially in Indonesia, because it is affordable for SMEs in Indonesia. In this study, 30 middle-level SMEs were involved as correspondents and used to measure the readiness of SMEs in Indonesia using CRM technology with ASP model. Whereas, the results of research on activities associated with CRM viewed from intellectual, social, and technological dimension still look very low. Keywords— Application Service Provider, Customer Relationship Management, e-Business, Small and Medium-Sized Enterprises.

Information Technology Adoption, Corporate Governance and Bank Performance Umi Muawanah; Gunadi Gunadi
Journal of Information Systems Engineering and Business Intelligence Vol. 4 No. 1 (2018): April
Publisher : Universitas Airlangga

Many academicians and practitioners have been acknowledging that information technology (IT) adoption could improve company performance. However, previous research indicates contradictory evidence. These inconsistencies can be attributed to variations among the studies in choosing proxy for IT adoption and due to contingent on other factors. This research aims at analyzing the influence of a contingent factor that is corporate governance (CG) concerning the effectiveness of IT adoption in influencing company performance measured by change in return on assets. Two proxies are used for IT adoption: company expenses on IT and the level of the organization managing IT. Data is collected and analyzed from annual reports of all banks listed in Indonesia Stock Exchange from 2011 to 2013. Multiple linear regression models are employed. This research shows that corporate governance practice could improve the effectiveness of IT adoption in improving company performance. This research implies that better CG practices in providing direction and monitoring on IT can lead to better company performance.

Prediksi Harga Bahan Pokok Nasional Jangka Pendek Menggunakan ARIMA Mohammad Arif Rasyidi
Journal of Information Systems Engineering and Business Intelligence Vol. 3 No. 2 (2017): October
Publisher : Universitas Airlangga

Abstrak— Fluktuasi harga bahan pokok yang tidak terkendali dapat menyebabkan kerugian bagi konsumen maupun produsen. Salah satu langkah untuk mengatasi permasalahan tersebut yaitu dengan membuat prediksi harga yang akurat sehingga tindakan preventif dapat dilakukan untuk meminimalkan gejolak harga. Dalam studi ini, ARIMA digunakan untuk memprediksi harga bahan pokok nasional dalam jangka pendek. Data harga harian dari dua belas bahan pokok pada empat horizon prediksi (1 hingga 30 hari ke depan) digunakan untuk menguji kinerja ARIMA dalam memprediksi harga bahan pokok. Hasil eksperimen menujukkan bahwa model ARIMA yang dihasilkan mampu memprediksi harga dengan tingkat error rata-rata sebesar 2.22%. Kata Kunci— ARIMA, Bahan Pokok, Prediksi, PeramalanAbstract— Uncontrolled price fluctuation of basic commodities can harm both consumers and producers. One way to overcome the problem is by making accurate price prediction so that preventive actions can be conducted to minimize the price fluctuation. In this study, ARIMA is used to make short-term price prediction of national basic commodities. Daily pricing data of twelve commodities in four prediction horizons (1 to 30 days ahead) is used to test the performance of ARIMA in predicting the commodity prices. The experimental results showed that the ARIMA model was able to predict the price quite accurately with an average error rate of 2.22%. Keywords— ARIMA, Basic Commodities, Forecast, Prediction

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