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Jurnal Ilmiah Administrasi Publik (JI@P)
Published by Universitas Slamet Riyadi
ISSN : 23554223     EISSN : 28080211     DOI : 10.33061
Core Subject : Social,
Social Sciences
The aim of this journal publication is to disseminate the conceptual thoughts or ideas and research results that have been achieved in the area of public administrations and policies. Jurnal Ilmu Administrasi Publik particularly focuses on the main problems in the development of the sciences of public policies and administration areas as follows: Bureaucracy and Administration Development; Decentralization and Regional Autonomy; Economic and Public Policy; Public Management and Governance; Any specifics issues of public policy and management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 383 Documents
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EVALUASI PELAKSANAAN ANGKUTAN CERDAS SEKOLAH (ACS) DI KABUPATEN PONOROGO TAHUN 2022 Aditya Dwi Raharjo; Winarti Winarti; Aris Tri Haryanto
JI@P Vol 12 No 2 (2023): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v12i2.9015

Abstract

Penelitian ini bertujuan melakukan Evaluasi Pelaksanaan Angkutan Cerdas Sekolah (ACS) di Kabupaten Ponorogo pada Tahun 2022. Teori evaluasi menggunakan Nurcholis (2007:277), meliputi : input, proses, output (hasil), dan outcomes (dampak). Metode penelitian deskriptif dengan pendekatan kualitatif. Penentuan informan pada penelitian ini dengan cara teknik purposive sampling. Dalam pengumpulan data dengan cara wawancara, observasi dan dokumentasi. Teknik analisis data dilakukan dengan cara analisis interaktif yang terdiri dari pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukan bahwa Pelaksanaan Angkutan Cerdas Sekolah (ACS) di Kabupaten Ponorogo Tahun 2022 berjalan cukup baik namun belum optimal. Dari segi input, kurangnya jumlah sumber daya manusia, fasilitas, dan anggaran, serta belum ada Standar Operasional Prosedur (SOP). Dari segi proses sudah baik namun belum ada peta jaringan pelayanan ACS. Dari segi output (hasil) sudah tepat guna dan tepat sasaran. Dari segi outcome banyak dampak positif kepada kelompok sasaran, namun dampak yang diharapkan seperti tujuan yang dirumuskan belum dapat tercapai.   Kata kunci : input, proses, output, outcome
PENGARUH KOMUNIKASI, KEPEMIMPINAN DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DINAS SOSIAL, PEMBERDAYAAN PEREMPUAN DAN PERLINDUNGAN ANAK KABUPATEN PONOROGO Suwendi Suwendi; Suwardi Suwardi; Herning Suryo Sardjono
JI@P Vol 12 No 2 (2023): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v12i2.9033

Abstract

The purpose of this study was to know the effect of organizational commitment and organizational communication on the performance employees of BUMDes Parringan Madu in Parringan Village, Jenangan District, Ponorogo Regency. This research is a survey research and is classified as explanatory research. This research was conducted at the Parungan Madu BUMDes, Parringan Village, Jenangan District, Ponorogo Regency. The research population employees totaling 34 people and all of them were used as samples. Data collection techniques used questionnaires and literature study. Data analysis technique using multiple linear regression. The results showed that organizational commitment had a positive and significant effect on the performance employees of BUMDes Parringan Madu with a t value of 7.917 with a p value (0.000) < 0.05. Organizational communication has a positive and significant effect on the performances of employees BUMDes Parringan Madu Parungan Madu BUMDes with a t-value of 2.662 with a p-value (0.012) <0.05. Organizational commitment and organizational communication affect the performance employees of BUMDes Parringan Madu simultaneously with a p value (0.000) <0.05.   Keywords: organizational performance commitment, organizational communication,  
ANALISIS DAMPAK PEMBANGUNAN JEMBATAN TANJUNGREJO TERHADAP SOSIAL EKONOMI DESA TANJUNGREJO KECAMATAN MADIUN KABUPATEN MADIUN PROVINSI JAWA TIMUR Wignyo yanuarto
JI@P Vol 12 No 2 (2023): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v12i2.9036

Abstract

Penelitian ini dilatarbelakangi oleh adanya pembangunan Jembatan Tanjungrejo di Desa Tanjungrejo yang sangat memberikan dampak pada masyarakat secara langsung dari dampak positif hingga timbul dampak negatif. Dalam bidang sosial perekonomian muncul dampak positif mulai dari kemudahan masyarakat dalam mempersingkat waktu melintas ke jalur penyebrangan jembatan secara efektif, adanya sumber mata pencaharian, terbukanya lapangan pekerjaan sebagai peluang usaha. Sedangkan dampak negative, yaitu adanya polusi udara, pencemaran air, serta adanya tempat res area para pemuda yang tidak tepat.   Rumusan masalah ini adalah:1) Bagaimana dampak pembangunan jembatan Tanjungrejo pada perilaku kondisi sosial ekonomi masyarakat Desa Tanjungrejo Kecamatan Madiun Kabupaten Madiun? 2) Bagaimana cara untuk mengatasi adanya dampak perilaku kondisi sosial ekonomi masyarakat Desa Tanjungrejo Kecamatan Madiun Kabupaten Madiun?. Tujuan dari penelitian ini adalah untuk mengetahui dampak dari pembangunan Jembatan Tunjungrejo dilihat dari aspek sosial dan juga aspek ekonomi, selain itu juga strategi yang dilakukan dengan adanya dampak perilaku kondisi sosial ekonomi.   Pada penelitian ini, peneliti menggunakan metode penelitian kualitatif dengan jenis penelitian deskriptif. Sedangakan sumber data yang diperoleh dari hasil pengamatan melalui observasi, wawancara, serta dokumentasi. Sedangkan teknik analisis yang digunakan melalui tahap pemilihan hal pokok dan hal penting di lapangan, sehingga pemaparan data bisa dipahami pada kasus yang saat itu di teliti. Terakhir dengan menyimpulkan memperoleh tujuan dari sebuah penelitian.   Hasil penelitian ini menunjukkan bahwa terdapat peningkatan positif mulai dari segi kondisi sosial dan ekonomi masyarakat Desa Tanjungrejo melalui perkembangan usaha perdagangan masyarakat serta menurunya jumlah penduduk miskin. Sedangkan dampak negatif yang timbul yang paling utama adalah munculnya tempat rest area atau tongkrongan anak muda yang tidak tepat. Sedangkan hasil dari upaya pencegahan melalui dampak negatif dan pengoptimalan dampak positif dikatakan masih tetap dan juga hanya dalam tahap perencanaan. Sehingga dalam pencapaian dalam tingkat keberhasilan melalui cara atau sebuah upaya mengatasi dampak dikatakan masih tetap dan belum ada perubahan yang lebih baik.   Kata Kunci: Dampak Pembangunan, Sosial Ekonomi Masyarakat
PERILAKU BIROKRAT DALAM PELAYANAN PUBLIK PADA KANTOR DESA GETASREJO KECAMATAN GROBOGAN KABUPATEN GROBOGAN Andan Jatmiko, Muhammad Sinung
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10211

Abstract

Practices in the process of providing public services in Indonesia today are still filled with uncertainty regarding time, costs and methods of service. Costs and service times are not clear to service users. This often happens because service procedures do not regulate the obligations of service providers and also the rights of community members as service users themselves. Apart from that, we also often see and hear actions and behavior of Village Officials in providing services that are less polite, less friendly and sometimes there are also actions that are discriminatory in nature. This study used qualitative research methods. Qualitative research is research that contains descriptive research and tends to use analysis. The aim of this research is to find out how the behavior of bureaucrats in Getasrejo Village is related to the care, discipline and responsibility of bureaucrats in serving the community in Getasrejo Village, Grobogan District, Grobogan Regency. The results of this research can be concluded that the behavior of bureaucrats in Getasrejo Village still needs to be improved so that The community really gets maximum service. This can be seen from: 1) There is still a lack of concern for the community because there are still discriminatory actions and the community will have more confidence in the performance of the authorities if there is transparency and professionalism in data collection. 2) Village officials' discipline is also still lacking. because we often find ourselves arriving late to the office, leaving early and the dress code is sometimes not adhered to. 3) In terms of responsibility, there needs to be good cooperation, supervision and firm action towards officers in carrying out their duties so that social jealousy does not create
IMPLEMENTASI PERDA NO 15 TAHUN 2011 TENTANG PELAYANAN PUBLIK KANTOR KELURAHAN SOGATEN, KECAMATAN MANGUHARJO KOTA MADIUN Satriya Hutama, Handhika Luhatur
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10274

Abstract

Jenis pelayanan yang ada di Kelurahan Sogaten terdiri dari 30 layanan untuk masyarakat. Masyarakat yang merupakan pelanggan dalam pelayanan p Penelitian ini bertujuan untuk menganalisis implementasi Peraturan Daerah Nomor 15 Tahun 2011 tentang pelayanan publik bagi Desa Sogaten Kecamatan Manguharjo Kota Madiun. Jenis dan analisis data menggunakan pendekatan kualitatif deskriptif. Sumber data terdiri dari data primer berupa wawancara langsung dan data sekunder yang merupakan data yang dikumpulkan dari observasi dan literatur institusional yang berkaitan dengan penelitian. Teknik pengumpulan data menggunakan wawancara, observasi dan dokumentasi. Teknik analisis data dengan reduksi data, penyajian data dan penarikan kesimpulan. Uji validitas data menggunakan teknik triangulasi sumber data dan pemeriksaan anggota. Penelitian ini menggunakan teori implementasi Edward III, hasil penelitian menunjukkan bahwa implementasi Peraturan Daerah Nomor 15 Tahun 2011 tentang Pelayanan Publik di Kantor Kecamatan Sogaten yang dicermati dari empat aspek atau indikator, pada prinsipnya telah berjalan dengan baik, kecuali aspek sumber daya pelaksanaannya, yaitu: Jumlah dan kualitas personel/petugas pelayanan masih belum memadai dan sarana/prasarana dan perlengkapan, serta fasilitas pendukung pelayanan lainnya, masih belum memadai. Kondisi ini memperlambat waktu pelayanan kepada masyarakat. Sedangkan 2 (dua) faktor yang telah diidentifikasi sebagai penghambat pelaksanaan pelayanan publik oleh pemerintah Desa Sogaten yaitu kualitas sumber daya aparatur dan sarana/prasarana, peralatan dan sarana penunjang pelayanan.   Keywords: Implementasi, Pelayanan Publik, Perda ublik juga memiliki peran penting dalam tercapainya kesejahteraan masyarakat itu sendiri Pelayanan dapat berjalan efektif apabila masyarakat mendapatkan kemudahan pelayanan dengan prosedur yang singkat, cepat, tepat dan memuaskan dalam pelayanan publik ini kantor kelurahan sogaten  berjalan dalam koridor PERDA NO 15 TAHUN 2011 TENTANG PELAYANAN PUBLIK Jenis penelitian ini adalah penelitian deskriptif, yaitu jenis penelitian yang menggambarkan suatu keadaan atau penelitian yang dilakukan untuk mengetahui nilai variabel mandiri baik satu variabel atau lebih (independen) tanpa membuat perbandingan, atau menghubungkan antara variabel satu dengan variabel lainnya jenis data yang digunakan adalah jenis data kualitatif. Menurut Sugiono (2017). Data kualitatif adalah data yang berbentuk kata-kata, kalimat, skema dan gambar.
KUALITAS PELAYANAN PEMBAYARAN PASIEN UMUM PADA KASIR RUMAH SAKIT UMUM DAERAH (RSUD) CARUBAN KABUPATEN MADIUN Maryani, Sri; Suwardi, Suwardi; Sardjono, Herning Suryo
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10276

Abstract

ABSTRACT THE QUALITY OF PUBLIC PATIENT PAYMENT SERVICES AT CASHIER OF REGIONAL PUBLIC HOSPITAL (RSUD) CARUBAN MADIUN REGENCY Public service is an effort of state to fulfill the basic needs and rights of its citizens. Public service providers must stick to the principle of excellent service. RSUD Caruban in Madiun Regency is one of the public service providers in health sector. One of the non-medical service units in RSUD Caruban is cashier's payment service. However, there are still complaints from patients about the quality of the service. The purpose of this study is to analyze the quality of public patient payment services at the cashier of RSUD Caruban, Madiun Regency which was measured on five service dimensions, namely Tangibles, Responsiveness, Reliability, Assurance, and Empathy. This research was carried out at the RSUD Caruban, Madiun Regency. The population was all public patients at RSUD Caruban in Madiun Regency or their representative families. The sample was determined by Accidental sampling using Lemeshow formula, 96 people. Source of data consists of primary data and secondary data. Data collection techniques of this study using a questionnaire. Data were analyzed descriptively quantitatively with the help of frequency tables. The results of the study showed that the quality of public patient payment services at cashier of regional public hospital (RSUD) Caruban Madiun Regency is good. It is supported by average score result of 5 dimensions of the service. The first, the total average score of Tangibles is 3,86 which is included in good quality category. second, the total average score of Responsiveness is 4,14 which is included in good quality category. Third, the total average score of Reliability is 4,10 which is included in good quality category. Fourth, the total average score of Assurance is 4,17 which is included in good quality category. And fifth, the total average score of Empathy is 4,12 which is included in good quality category. Keywords: Service Quality, Tangibles, Responsiveness, Reliability, Assurance, Empathy
KUALITAS PELAYANAN POLI KLINIK RAWAT JALAN PADA RUMAH SAKIT UMUM DAERAH CARUBAN KABUPATEN MADIUN PROVINSI JAWA TIMUR Wuryani, Siti
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10277

Abstract

Today health problems have become a basic need for society. Everyone wants health because health is considered very valuable and expensive. The hospital is one of the health facilities to provide health referral services to the community and has a very important role in accelerating the improvement of public health status. The problem found is the importance of the quality of outpatient polyclinic services at the Caruban Regional General Hospital, Madiun Regency, East Java Province. This study aims to analyze and describe the quality of outpatient polyclinic services at the Caruban Regional Hospital, Madiun Regency, East Java Province. The research uses the theory of 5 dimensions of service quality (SERVQUAL) according to Zeithaml et al (1990) in hardiyansyah (2011: 46-47) which consists of Tangible dimensions (Physical Evidence), Reliability (Reliability), Responsiveness (Responsiveness), Assurance (Assurance) , and Empathy (Empathy). The research sample was taken from patients who had received 2 (two) services at the outpatient polyclinic at the Caruban Regional General Hospital. The research methodology used a cross-sectional survey study which was carried out for approximately one month. Data was collected through a questionnaire that focused on various aspects of service, including speed of service, ease of access, quality of communication with medical personnel, available facilities. The results of this study indicate that the quality of outpatient services at the Caruban Regional General Hospital, Madiun Regency, is in the Good category with a total score of 754.67 or 3.85. The tangible dimension shows the Good category with a total score of 726.83 or 3.70. The Reliability dimension shows the Good category with a total score of 744.12 or 3.79. The Responsiveness dimension shows the Good category with a score of 773.63 or 3.77. The Assurance dimension shows the Good category or 3.94. Meanwhile, the Empathy dimension shows the Very Good category with a total score of 785.33 or 4.00. Keywords: Tangible dimension, reliability dimension, responsiveness dimension, assurance dimension and empathy dimension
PENGARUH BUDAYA ORGANISASI DAN KEMAMPUAN PEGAWAI TERHADAP KUALITAS PELAYANAN KESEHATAN DI PUSKESMAS POLOKARTO Arum Ratnaningsih, Kharisma; Tri Haryanto, Aris; Suhita, Damayanti
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10309

Abstract

This study aims to determine the effect of Organizational Culture and Employee Ability on the Quality of Health Services at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. The type of research conducted is causal associative research with a quantitative approach. The population in this study were all people who received services from the Polokarto Health Center, Polokarto District, Sukoharjo Regency. Sampling using Incidental Sampling technique. The basis for this sampling uses the Lemeshow formula with a sample size of 96. The data collection methods used in the study were observation, lift/questionnaire, and documentation. The data analysis technique used is descriptive statistics, validity test, reliability test, classical assumption test, multiple linear regression analysis, and hypothesis testing. The results concluded that Organizational Culture has a moderate effect on Health Service Quality and Employee Ability has a strong effect on Health Service Quality at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. Organizational Culture and Employee Ability also have a positive and significant effect on the Quality of Health Services at the Polokarto Health Center, Polokarto District, Sukoharjo Regency. This is evidenced by the Fcount value of 65.574. When compared with the Ftable value of 3.083, then Fcount> Ftable. Meanwhile, the result of the coefficient of determination analysis is 0.570. This shows that 57% of the Service Quality variable can be explained by the Organizational Culture and Employee Ability variables.
PENGELOLAAN RETRIBUSI PASAR DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH KOTA SURAKARTA TAHUN ANGGARAN 2018-2022 Putri, Tara Yuniar; Suhita, Damayanti; Winduro, Wirid
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10310

Abstract

This research aims to describe the management of Surakarta City market retribution in increasing Surakarta City's Regional Original Revenue (PAD) for the 2018-2022 fiscal year. The method used in this research is a descriptive method using a qualitative approach with several sources of informants from the Surakarta City Trade Office, the Head of the Surakarta City Market and several market traders in Surakarta City. Data collection techniques using observation, interview, and documentation methods. Data analysis techniques used are data collection, data condensation, data presentation, and verification/conclusion drawing. The result of the research concludes that the management of market levy in increasing Local Revenue of Surakarta City is good, it is seen from some dimensions of indicators developed by George R Terry (1958) in Sukana (2011:10). From the Planning aspect, the management of market levy in Surakarta City is good, it can be seen from the existence of clear objectives, structured management steps and appropriate retribution revenue targets. From the Organizing aspect, it is also good, proven by the existence of appropriate division of labor, as well as the cooperation between several parties. From the aspect of Actuating, the management of market retribution in Surakarta City is good, this is seen from the existence of clear implementation methods and structured work processes. From the Controlling aspect, it is good, it is proven by the supervision on the work implementation process, the evaluation and problem solving conducted by the agency directly. However, there are several things that must be considered by the Trade Office related to the method of payment of market retribution, and the target of market retribution revenue. Keywords: Management, Local Revenue, Market Retribution.
PELAYANAN PEMBELAJARAN DI SEKOLAH MENENGAH NEGERI ATAS 1 GAMPING, KABUPATEN SLEMAN, PROVINSI DAERAH ISTIMEWA YOGYAKARTA Naina Aqmarina, Putri; Suwardi, Suwardi; Suryo, Herning
JI@P Vol 13 No 1 (2024): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/jp.v13i1.10311

Abstract

This study to analyse and describe learning services at SMA Negeri 1 Gamping from the perspective of service quality and to analyse and describe learning services at SMA Negeri 1 Gamping from the perspective of service performance. This type of research is a mix method, where the results of quantitative research on service quality using questionnaires as a data collection tool are compared with the results of qualitative research on service performance using interview techniques. The sample in quantitative research amounted to 100 XI grade students consisting of 4 study groups with random sampling and interviews with teachers, administration, and waka sarpras as supporting data in qualitative research. The results showed that learning services at SMA N 1 Gamping from the perspective of service quality received an average score of 3.45 with quality categories, and learning services at SMA N 1 Gamping from the perspective of service performance refer to the accreditation results issued by the National Accreditation Board for Schools/Madrasah Number 974/BAN-SM/SK/2019 dated 5 November 2019 with the accreditation predicate A (Superior). It can be concluded that the A (Superior) accreditation predicate in the aspect of service performance only gets the Quality category in service quality and has not reached the High quality category

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