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DeReMa (Development Research of Management) Jurnal Manajemen
Published by Universitas Pelita Harapan
ISSN : -     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Arjuna Subject : -
Articles 8 Documents
 1 
Search results for , issue "Vol 16, No 1 (2021): May" : 8 Documents clear
PENGARUH INOVASI HIJAU TERHADAP KINERJA BERKELANJUTAN: PERAN MODERASI DARI KEPEDULIAN LINGKUNGAN MANEJERIAL (Studi Pada UMKM di Batam) [THE EFFECT OF GREEN INNOVATION ON SUSTAINABLE PERFORMANCE: THE ROLE OF MODERATION OF MANEJERIAL ENVIRONMENTAL CONCERN (Study on MSMEs in Batam)] Budi Tay; Didi Sundiman
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.2505

Abstract

This study aims to determine green product innovation and green innovation processes on sustainable performance and whether there is an influence of managerial environmental concern that acts as a moderation. This study uses  sampling method in the form of non-probability sampling. The sampling technique used in this study used purposive sampling. The analytical method used in this research is a quantitative analysis method. The results of this study indicate that green product innovation has no significant effect on sustainable performance, the green process innovation has a significant effect on sustainable performance, managerial environmental concern as moderation does not significantly effect green product innovation with sustainable performance and managerial environmental concern as moderation does not significantly effect the green process innovation with sustainable performance.Abstrak dalam Bahasa Indonesia Penelitian ini bertujuan untuk mengetahui inovasi produk hijau dan proses inovasi hijau terhadap kinerja berkelanjutan dan apakah adanya pengaruh kepedulian lingkungan manajerial yang berperan sebagai moderasi. Penelitian ini mengguankan metode pengambilan sampel berupa non-probability sampling. Teknik pengambilan sampel yang digunakan dalam penelitian ini menggunakan purposive sampling. Metode analisis yang digunakan penelitian ini adalah metode analisis kuantitatif. Hasil penelitian ini menunjukkan bahwa inovasi produk hijau tidak berpengaruh signifikan terhadap kinerja berkelanjutan, proses inovasi hijau berpengaruh signifikan terhadap kinerja berkelanjutan, kepedulian lingkungan manajerial sebagai moderasi tidak berpengaruh signifikan terhadap inovasi produk hijau dengan kinerja berkelanjutan dan kepedulian lingkungan manajerial sebagai moderasi tidak berpengaruh signifikan terhadap proses inovasi hijau dengan kinerja berkelanjutan. 
PENGARUH BRAND EXPERIENCE TERHADAP BRAND LOYALTY DENGAN BRAND LOVE SEBAGAI VARIABEL MEDIASI PADA PENGGUNA IPHONE DI SURABAYA [THE EFFECT OF BRAND EXPERIENCE ON BRAND LOYALTY WITH BRAND LOVE AS A MEDIATION VARIABLES ON IPHONE USERS IN SURABAYA] Stefany Stefany; Metta Padmalia; Junko Alessandro Effendy
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.3089

Abstract

The purpose of this research is to test the effect of brand experience on brand loyalty, brand experience on brand love, brand love on brand loyalty, and brand love in mediating the influence of brand experience on brand loyalty. The variable that is used is brand experience as independent variable (X), brand loyalty as dependent variable (Y), and brand love as mediator variable (M). This research uses quantitative research method and Partial Least Square (PLS) - Structural Equation Modelling (SEM) data process. The sampling is done by convenience sampling with questionnaire instrument by using Likert scale. The questionnaire is distributed online by using Google form media. The population of this research is iPhone users in Indonesia. The sample of this research is 140 respondents of Z generation who have done purchase iPhone more than once. The results of this research show that brand experience affects significant and positive on brand loyalty, brand experience affects significant and positive on brand love, brand love affects significant and positive on brand loyalty, and there is an effect of brand love in mediating the impact of brand experience on brand loyalty partially.Abstrak dalam Bahasa Indonesia Penelitian ini bertujuan menguji pengaruh brand experience terhadap brand loyalty, brand experience terhadap brand love, brand love terhadap brand loyalty, dan brand love dalam memediasi pengaruh brand experience terhadap brand loyalty. Variabel yang digunakan adalah brand experience sebagai variabel independen (X), brand loyalty sebagai variabel dependen (Y), serta brand love sebagai variabel mediator (M). Penelitian ini menggunakan metode penelitian kuantitatif dan pengolahan data dilakukan dengan Partial Least Square (PLS) - Structural Equation Modelling (SEM). Pengambilan sampel dilakukan secara convenience sampling dengan instrumen kuesioner menggunakan skala Likert. Kuesioner disebarkan secara online menggunakan media Googleform. Populasi penelitian ini adalah pengguna iPhone di Indonesia. Sampel dari penelitian ini sebanyak 140 orang responden generasi Z yang pernah melakukan pembelian ponsel iPhone lebih dari satu kali. Hasil dari penelitian ini menunjukkan bahwa brand experience berpengaruh signifikan dan positif terhadap brand loyalty, brand experience berpengaruh signifikan dan positif terhadap brand love, brand love berpengaruh signifikan dan positif terhadap brand loyalty, dan ada pengaruh brand love dalam memediasi secara parsial pengaruh brand experience terhadap brand loyalty.
PENGARUH CORPORATE REPUTATION, BRAND SATISFACTION DAN BRAND ATTITUDE TERHADAP CUSTOMER LOYALTY PADA INDUSTRI PENERBANGAN DI INDONESIA [THE EFFECT OF COMPANY REPUTATION, BRAND SATISFACTION AND BRAND ATTITUDES TOWARDS CUSTOMER LOYALTY IN THE FLIGHT INDUSTRY IN INDONESIA] Keni Keni; Purnama Dharmawan; Nicholas Wilson
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.2743

Abstract

This research was conducted in order to uncover the effect of Reputasi Perusahaan, Kepuasan Merek and Sikap Merek, both direct and indirectly toward Loyalitas Konsumen in the Indonesian airlines industry. This research implemented survey method in which a total of 300 questionnaires were distributed to the respondents who participated in this research. After a thorough analysis, all of the data had been deemed valid and usable to be further processed in this research. All of the data were then further analyzed by using Partial Least Suares-Structural Equation Modeling (PLS-SEM) by using SmartPLS 3.2.8 modeling software. Based on the results of the data analysis, authors would like to conclude that both Reputasi Perusahaan and Kepuasan Merek had a positive impact on Loyalitas Konsumen, both directly and indirectly through Sikap Merek, in the Indonesian airlines industry.Abstrak dalam Bahasa Indonesia Penelitian ini dilakukan guna mengetahui bagaimana pengaruh reputasi perusahaan, kepuasan merek dan sikap merek terhadap loyalitas pelanggan pada industri penerbangan di Indonesia. Penelitian ini mengimplementasikan metode survei, dimana kuesioner dipilih dan digunakan sebagai instrumen untuk mengumpulkan data dari responden yang berpartisipasi didalam penelitian ini. Adapun kuesioner akan disebarkan kepada 300 responden yang berpartisipasi pada penelitian ini, dimana berdasarkan hasil analisis awal terhadap data penelitian, seluruh data dinyatakan valid dan dapat digunakan didalam penelitian ini. Setelah seluruh data berhasil dikumpulkan, maka data selanjutnya diolah dengan menggunakan metode Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan menggunakan perangkat lunak SmartPLS 3.2.8. Berdasarkan hasil analisis data, peneliti menyimpulkan bahwa reputasi perusahaan dan kepuasan merek berpengaruh positif terhadap loyalitas pelanggan, baik secara langsung maupun tidak langsung melalui sikap merek, pada industri penerbangan di Indonesia. 
PENGARUH LITERASI DAN EFIKASI DIRI TERHADAP INKLUSI KEUANGAN PADA PENGGUNAAN LAYANAN PEMBAYARAN DIGITAL SHOPEE PAY DI JABODETABEK [THE EFFECT OF LITERATION AND SELF-EFFICIENCY TOWARDS FINANCIAL INCLUSION ON THE USE OF SHOPEE PAY DIGITAL PAYMENT SERVICES IN JABODETABEK] Florentina Kurniasari; Neskia Adyni
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.3150

Abstract

The advancement of digital technology had affected many industries included financial sectors. The most famous financial technology was digital payment services. Financial technology was expected to support the Indonesian government program to increase financial inclusion. The objective of this study is to analyze the effect of financial literacy and self-efficacy to increase financial inclusion using the Shopee Pay digital payment services in Jabodetabek region as its research object. This is a causal research with quantitative methods and non-probability sampling techniques. This research distributed questionnaires among 191 respondents and furthered analyzed with linear multiple regression using IBM SPSS 26. The findings of the research showed that financial literacy and self-efficacy had a positive effect into financial inclusion.Abstrak dalam Bahasa Indonesia Perkembangan teknologi digital berpengaruh pada berbagai macam industri termasuk industri keuangan. Salah satu layanan keuangan berbasis teknologi yang paling popular adalah pembayaran digital. Teknologi finansial ini diharapkan dapat mendukung program pemerintah Indonesia dalam meningkatkan inklusi keuangan. Tujuan penelitian ini adalah untuk mengetahui pengaruh literasi dan efikasi diri pada bidang keuangan terhadap tingkat inklusi keuangan dengan objek penelitian layanan pembayaran digital Shopee Pay di wilayah Jabodetabek. Penelitian ini merupakan penelitian kuantitatif dan menggunakan teknik non-probability sampling. Penelitian ini menyebarkan kuesioner terhadap 191 responden dan selanjutnya diolah secara statistic dengan menggunakan IBM SPSS 26 dan metode regresi linear berganda. Hasil penelitian ini menunjukkan bahwa literasi keuangan dan efikasi diri pada keuangan berpengaruh positif terhadap inklusi keuangan.
PERILAKU MASYARAKAT DALAM MENGGUNAKAN JASA OJEK ONLINE DI INDONESIA [SOCIETY BEHAVIOR IN USING ONLINE OJEK SERVICES IN INDONESIA] Bernadine Lorena Yanwar; Effed Darta Hadi; Sularsih Anggarawati
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.2747

Abstract

There have been studies on the effects of some elements on customer satisfaction and loyalty; however, there is a scarcity of studies that investigate the combined effects of the former variables on the latter variables. Therefore, this study aimed to investigate the effect of service quality, trust, and risk perception on satisfaction; the effect of service quality, trust in risk perception, and satisfaction on customer loyalty; and the effect of satisfaction in  mediating the effect of service quality, trust, and risk perception on satisfaction. The design was a descriptive research. The respondents consisted of 382 Grab users, selected through purposive sampling. The instrument was a questionnaire, distributed online. In data analysis, LISREL 8.7 program was used. The results were as follows. Service quality did not affect satisfaction; both service quality and trust did not affect loyalty; satisfaction did not mediate the effect of service quality on loyalty. However, trust, and risk perception affected satisfaction; risk perception and satisfaction affected loyalty; satisfaction mediated the effects of both perceived risk and trust on loyalty. The implication is that the Grab management needs to guide its aspiring drivers to give their best services to the customers.Abstrak dalam Bahasa Indonesia Ada berbagai penelitian tentang pengaruh beberapa elemen pada kepuasan dan loyalitas pelanggan; namun, masih ada kelangkaan penelitian atas efek gabungan dari variabel-variabel sebelumnya pada variabel terakhir. Jadi, penelitian ini bertujuan mengetahui pengaruh kualitas layanan, kepercayaan, dan persepsi risiko terhadap kepuasan; pengaruh kualitas layanan, kepercayaan pada persepsi risiko, dan kepuasan terhadap loyalitas pelanggan; serta pengaruh kepuasan dalam memediasi pengaruh kualitas layanan, kepercayaan, dan persepsi risiko terhadap kepuasan. Desain penelitian adalah penelitian deskriptif. Responden terdiri dari 382 pengguna Grab, yang dipilih melalui purposive sampling. Instrumen berupa kuesioner yang dibagikan secara online. Dalam analisis data, digunakan program LISREL 8.7. Hasil penelitian sebagai berikut. Kualitas layanan tidak mempengaruhi kepuasan; kualitas layanan dan kepercayaan tidak mempengaruhi loyalitas; kepuasan tidak memediasi pengaruh kualitas layanan terhadap loyalitas. Namun, kepercayaan, dan persepsi risiko mempengaruhi kepuasan; persepsi risiko dan kepuasan mempengaruhi loyalitas; kepuasan memediasi efek dari persepsi risiko dan kepercayaan pada loyalitas. Implikasinya, manajemen Grab perlu membimbing para calon pengemudi untuk memberikan layanan terbaik kepada para pelanggan.
DETEKSI FINANCIAL DISTRESS PADA INDUSTRI PERTAMBANGAN DI ASIA TENGGARA [DETECTION OF FINANCIAL DISTRESS IN THE MINING INDUSTRY IN SOUTHEAST ASIA] Dinda Azzahra; Yunus Harjito; Agus Endrianto Suseno
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.3367

Abstract

This study aims to reveal and detect potential financial distress in the mining industry in Southeast Asia. Detection of potential financial distress is carried out on financial ratios, including profitability , liquidity , leverage and operating capacity. Financial distress proxied by using Altman Model Modification or popularly known as the Z-Score. The population in this study are mining companies listed on the Stock Exchange in Southeast Asia. Methods purposive sampling used to obtain the sample size of the population used and obtained as many as 140 samples were comprised of 84 companies over three years (2017-2019). Data Analysis used in this study is panel data regression analysis using software Eviews 9. The results showed that the profitability of a positive influence on financial distress and operating capacity negatively affect the potential financial distress . But two other variables namely liquidity and leverage that could be expected to affect the financial distress but not proven effect on the financial distress.Abstrak dalam Bahasa Indonesia Penelitian ini bertujuan untuk mengungkap dan mendeteksi terjadinya potensi financial distress pada industri pertambangan di Asia Tenggara. Deteksi potensi financial distress dilakukan terhadap rasio-rasio keuangan, diantaranya adalah profitabilitas, likuiditas, leverage, dan operating  capacity. Financial distress diproksikan dengan menggunakan Model Altman Modifikasi atau yang  populer dikenal dengan Z-Score. Populasi dalam penelitian ini adalah perusahaan pertambangan yang terdaftar di Bursa Efek se Asia Tenggara. Metode purposive sampling digunakan untuk memperoleh ukuran sampel dari populasi yang digunakan dan diperoleh sebanyak 140 sampel yang terdiri dari 84 perusahaan selama 3 tahun (2017-2019). Analisis data yang digunakan dalam penelitian ini adalah analisis regresi data panel dengan menggunakan Software Eviews 9. Hasil penelitian menunjukkan bahwa profitabilitas berpengaruh positif terhadap financial distress dan operating capacity berpengaruh negatif terhadap potensi financial distress. Namun dua variabel lainnya yakni likuiditas dan leverage yang diduga dapat mempengaruhi financial distress akan tetapi tidak terbukti berpengaruh terhadap financial distress. 
PENGARUH INTELLECTUAL CAPITAL TERHADAP NILAI PERUSAHAAN DENGAN VARIABEL MODERASI STRATEGI BISNIS PROSPECTOR [THE INFLUENCE OF INTELLECTUAL CAPITAL ON FIRM VALUE WITH THE PROSPECTOR'S BUSINESS STRATEGY AS MODERATING VARIABLE] Jennifer Jennifer; Oscar Jayanagara
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.2947

Abstract

The development of a knowledge-based economy has made business people realize that intellectual capital is important in providing added value and competitive advantage to companies. Given the importance of intellectual capital, effective management is needed using the right business strategy. Companies with prospector business strategies often make innovation that requires a high intellectual capacity to support their business. However, research on intellectual capital, prospector business strategies and corporate value is still limited in Indonesia. In relation thereto, this study aims to examine the effect of intellectual capital on firm value and the ability of business strategies to moderate these relationships. Intellectual capital (independent variable) is projected by human capital, structural capital, capital employed, and relational capital. Firm value (dependent variable) is measured by the firm's market performance using Tobin's Q measurement. Meanwhile, the prospector's business strategy (moderation variable) is measured using the measurement of Bentley et al. (2013). This research is quantitative, using annual report data from 85 samples of manufacturing companies listed on the Indonesia Stock Exchange (BEI) from 2017-2019. The results prove that only structural capital and capital employed have a positive effect on firm value. Meanwhile, human capital and relationship capital have a negative effect on firm value. Also, the prospector business strategy is proven to moderate the effect of structure capital, employed capital, and relational capital on firm value.Abstrak dalam Bahasa Indonesia Perkembangan knowledge-based economy membuat para pelaku bisnis menyadari bahwa intellectual capital memiliki peranan penting dalam memberikan nilai tambah dan keunggulan kompeitif bagi perusahaan. Mengingat pentingnya intellectual capital, maka dibutuhkan pengelolaan secara efektif menggunakan strategi bisnis yang tepat. Perusahaan berstrategi bisnis prospector sering melakukan inovasi sehingga membutuhkan kapasitas intelektual yang tinggi untuk mendukung kegiatan usahanya. Walaupun demikian, penelitian mengenai intellectual capital, strategi bisnis prospector dan nilai perusahaan masih sedikit dilakukan di Indonesia. Berdasarkan hal tersebut, maka penelitian ini bertujuan untuk menguji pengaruh intellectual capital terhadap nilai perusahaan dan kemampuan strategi bisnis prospector dalam memoderasi hubungan tersebut. Intellectual capital (variabel independen) diproyeksikan oleh modal sumber daya manusia, modal struktural, capital employed, dan modal relasi. Nilai perusahaan (variabel dependen) diukur dengan melihat kinerja perusahaan di pasar modal menggunakan pengukuran Tobin’s Q. Sedangkan, strategi bisnis prospector (variabel moderasi) diukur menggunakan pengukuran Bentley, et al. (2013) Penelitian ini bersifat kuantitiatif, dengan menggunakan data laporan tahunan dari 85 sampel perusahaan manufaktur yang terdaftar di Bursa Efek Indonesia (BEI) periode 2017-2019. Hasil penelitian memberikan bukti bahwa hanya modal struktural dan capital employed yang terbukti berpengaruh positif terhadap nilai perusahaan. Sedangkan, modal sumber daya manusia dan modal relasi terbukti berpengaruh negative terhadap nilai perusahaan. Di samping itu, strategi bisnis prospector terbukti memoderasi pengaruh modal struktural, capital employed, dan modal relasi terhadap nilai perusahaan.
PENGARUH TRANSFORMATIONAL LEADERSHIP DAN CAREER DEVELOPMENT TERHADAP KINERJA DENGAN MEDIASI KEPUASAN KERJA PADA APARATUR SIPIL NEGARA KEMENTERIAN PERDAGANGAN REPUBLIK INDONESIA [THE EFFECT OF TRANSFORMATIONAL LEADERSHIP AND CAREER DEVELOPMENT ON PERFORMANCE WITH THE MEDIATION OF WORK SATISFACTION IN APARATUR SIPIL NEGARA, MINISTRY OF TRADE, REPUBLIC OF INDONESIA] Rosdiana Sijabat; Ardelany Verameta; Irma Listiani
DeReMa (Development Research of Management): Jurnal Manajemen Vol 16, No 1 (2021): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v16i1.2948

Abstract

This study aims to determine the effect of transformational leadership and career development on the State Civil Service (ASN) performance mediated by job satisfaction. This study uses a quantitative approach using 360 respondents as ASN in the Ministry of Trade of the Republic of Indonesia. The research questionnaire consisted of 18 closed questions using a Likert scale of 1-5 and 3 open questions. The collected data were then tested for validity and reliability, then analyzed using the Structural Equation Modelling method based on PLS version 3.0. The results showed that transformational leadership and career development positively and significantly affect job satisfaction. Career development and job satisfaction have a positive and significant effect on ASN performance. Transformational leadership has no positive and insignificant effect on ASN performance. Job satisfaction can mediate the relationship between transformational leadership and ASN performance. Job satisfaction has a positive and significant effect in mediating the relationship between career development and ASN performance.Abstrak dalam Bahasa Indonesia Penelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan transformasional dan pengembangan karir terhadap kinerja Aparatur Sipil Negara (ASN) yang dimediasi kepuasan kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan menggunakan responden sebanyak 360 orang ASN di Kementerian Perdagangan Republik Indonesia. Kuesioner penelitian ini terdiri dari 18 pertanyaan tertutup dengan menggunakan Skala Likert 1-5 dan 3 pertanyaan terbuka.  Data yang terkumpul kemudian diuji validitas dan reliabilitas, lalu dianalisis dengan metode Structural Equation Modelling berbasis PLS versi 3.0. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional dan pengembangan karir secara positif dan signifikan mempengaruhi kepuasan kerja. Pengembangan karir dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja ASN.  Kepemimpinan transformasional tidak berpengaruh positif dan tidak signifikan terhadap kinerja ASN.  Kepuasan kerja mampu memediasi hubungan antara kepemimpinan transformasional terhadap kinerja ASN. Kepuasan kerja berpengaruh positif dan signifikan dalam memediasi hubungan antara pengembangan karir terhadap kinerja ASN.

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