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INDONESIA
Jurnal Kebijakan dan Pelayanan Publik
Published by Universitas Bandar Lampung
ISSN : -     EISSN : 24431214     DOI : http://dx.doi.org/10.36448/ejkpp.v9i3
Core Subject : Social,
Social Sciences
Jurnal Kebijakan dan Pelayanan Publik (e-JKPP) diterbitkan oleh Magister Ilmu Administrasi Program Pascasarjana Universitas Bandar Lampung, tujuan utama jurnal ini adalah untuk menyebarkan analisis kritis dan orisinal dari para peneliti dan praktisi akademik tentang berbagai masalah sosial, Kebijakan, politik, pemerintahan, dan Administrasi baik lokal, Nasional maupun Internasional. yang dapat diakses dan diunduh secara gratis secara online untuk memastikan visibilitas tinggi dengan peningkatan kutipan untuk semua artikel yang diterbitkan. memberikan analisis eksklusif tentang isu-isu sosial, Kebijakan, politik, pemerintahan, dan Administrasi dari berbagai perspektif. e-JKPP memberikan hasil studi berkualitas tinggi dan pemikiran baru bagi praktisi akademik, peneliti, dan publik untuk mendobrak kompleksitas dan dinamika perubahan sosial-politik kontemporer. Jurnal e-JKPP telah terdaftar ISSN 2443-1214 sejak 2015. e-JKPP Terbit dalam bahasa Indonesia sejak tahun 2015, e-JKPP terbit Tiga Kali Pertahun Pada April, Agustus, dan Desember. e-JKPP mengundang peneliti, akademisi, praktisi, dan publik untuk mengirimkan tulisan kritisnya dan berkontribusi pada pengembangan Kebijakan dan Pelayanan Publik secara Lokal, Nasional dan Internasional.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 209 Documents
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IMPLEMENTASI KEBIJAKAN DALAM MENINGKATKAN EFEKTIVITAS PENANGGULANGAN SAMPAH DI PASAR TATAAN KABUPATEN PESAWARAN Achmad Suharyo; Esha Erlangga
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2479

Abstract

This study mainly wants to know and clarify matters concerning the implementation of policies in increasing the effectiveness of waste management in the Tataan Market, Pesawaran Regency. The purpose of this research is to obtain explanatory knowledge to identify and analyze the implementation of policies in increasing the effectiveness of waste management in the Tataan Market, Pesawaran Regency.The research method used in this research is using qualitative research with descriptive analysis method. The use of this method is to examine and describe qualitatively, how to implement policies in increasing the effectiveness of waste management in the Pesawaran District Management Market.The results showed that the implementation of policies in increasing the effectiveness of waste management at the Tataan Market, Pesawaran Regency, was not optimal because according to the results of the study that the facilities (vehicles, carts, TPS) used were minimal and then there was no Landfills  available in the long or medium term. This is in accordance with the results of the study showing that from the dimensions used, namely communication, disposition, quality of resources, and bureaucratic structure, all of these dimensions are still not optimally implemented.
ANALISIS KUALITAS PELAYANAN PEGAWAI DALAM PEMBERIAN REKOMENDASI PENDAFTARAN PAKAN DI PROVINSI LAMPUNG (Studi pada Dinas Peternakan dan Kesehatan Hewan Provinsi Lampung) Endi Apriyadi; Ardiansyah Ardiansyah
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2484

Abstract

Analysis of Employee Service Quality in Providing Feed Registration Recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service). The problems in this study are (1) How is employee service quality in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service); (2) What aspects support and hinder in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service).This research design uses qualitative research with qualitative descriptive analysis method which aims to describe and qualitatively analyze the quality of employee service in providing feed registration recommendation in Lampung Province (Study at Lampung Province Animal Husbandry and Animal Health Service).The research seen from the dimensions of Reliability and Assurance are still not optimal. Lack of human resources/sampling operators with competition and expertise required and no guarantee of punctuality become an obstacle in service. Tangible, Responsiveness, and Empathy dimensions in employee service quality already well. Facilities and infrastructure are adequate to provide optimal service and sampling operators are able to provide services accurately and carefully and work according to the existing Standard Operating Procedures (SOP) and are able to build good communication with consumers. In general, the service quality of the employees of Lampung Province Animal Husbandry and Animal Health Service is good but not optimal so the quality of service still can be improved.The aspects that support Employee Service Quality include : (1) Strategic location; (2) Facilities and infrastructures; (3) Free of charge; and (4) Human resources/sampling operators. The aspects that hinder Employee Service Quality are : (1) Lack of human resources/sampling operators; (2) Component of time in SOP; and (3) Reward and Punishment.
ANALISIS KUALITAS PELAYANAN PUBLIK DALAM PENERIMAAN PAJAK KENDARAAN BERMOTOR PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) MAL BUMI KEDATON KOTA BANDAR LAMPUNG Agustuti Handayani; Hepiana Patmarina; Ria Rizka
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2480

Abstract

The problems in this study are: (1) How is public service in motor vehicle tax receipts at the Office of the One-Stop Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City. (2) What aspects hinder the implementation of public services in motor vehicle tax receipts at the Office of the One-Stop Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City.The research method used is qualitative research with descriptive analysis method. The use of this method is to examine and describe qualitatively, how the quality of public services in motor vehicle tax receipts in the One Roof Manunggal Administration System (Samsat) of the Bumi Kedaton Mall Ladies. All data were obtained directly from informants in the field using interview and observation techniques, according to the research objectives to be achieved.The results showed that the service in paying motorized vehicle taxes in the One Roof Manunggal Administration (Samsat) Ladies Mal Bumi Kedaton Bandar Lampung City, namely, (1) Reliability, namely the apparatus has carried out their duties professionally, by providing services according to the main tasks and functions, although still there are people who want better service. (2) Responsiveness, always providing services to the community according to their duties, (3) Certainty, that the apparatus has implemented existing regulations by giving sanctions to people who are late in paying taxes, (4) Empathy, Providing socialization assistance and making it easier to pay motor vehicle taxes , without reducing the specified conditions, the community has also felt helped by what the apparatus has done. (5) In the form of, the apparatus in carrying out their duties always shows their identity as officers who provide services to the community, and carry out according to their main duties and responsibilities.
IMPLEMENTASI KEBIJAKAN SISTEM AKUNTABILITAS KINERJA INSTANSI PEMERINTAH (STUDI PADA DINAS PEMBERDAYAAN MASYARAKAT, DESA DAN TRANSMIGRASI PROVINSI LAMPUNG) Agus Purnomo; Suparti Suparti
e-JKPP Vol 8, No 1 (2022): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i1.2481

Abstract

The implementation of the Government Agencies Performance Accountability System policy appears to organize a clean and accountable government that is free of Collusion, Corruption, and Nepotism. In addition, as a public display of performance accountability. The problems in this study are: (1) Implementation of the Performance Accountability System Policy of Government Agencies at the Department of Community Empowerment, Villages and Transmigration of Lampung Province (2) Aspects that hinder and support the implementation of the Performance Accountability System Policy of Government Agencies (at the Department of Community Empowerment, Village and Transmigration Lampung Province)This researcher uses qualitative research methods, due to the current situation systematically. The research design used was a direct interview. Where this research design is carried out in-depth about the situation in the field based on facts, as well as looking at the relationship between variables and supporting variables.According to the results of the study, the lack of communication and the quality of human resources is an inhibiting factor in the Implementation of the Performance Accountability System Policy of Government Agencies. Budget and disposition are supporting factors in the implementation of the Performance Accountability System Policy of Government Agencies at the Department of Community Empowerment, Villages, and Transmigration of Lampung Province.
PENGARUH PEMBERIAN MOTIVASI DAN DISIPLIN TERHADAP KINERJA PEGAWAI SEKRETARIAT DAERAH KOTA METRO Malik Malik; Sukismanto aji
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2907

Abstract

Rumusan pertanyaan penelitian ini membahas apakah motivasi berpengaruh terhadap kinerja pegawai, kemudian apakah kedisiplinan pegawai juga berpengaruh terhadap kinerja pegawai, serta apakah motivasi dan disiplin pegawai berpengaruh terhadap kinerja pegawai pada Sekretariat Daerah Kota Metro. Penelitian ini menggunakan metode survei dengan populasi penelitian berjumlah 40 orang pegawai pada Sekretariat Daerah Kota Metro, penelitian ini bersifat sensus sebab seluruh populasi menjadi sampel dalam penelitian. Dari penelitian yang telah dilakukan terdapat hasil yang menunjukan bahwa motivasi dan disiplin memiliki pengaruh yang cukup signifikan terhadap kinerja pegawai Pada Sekretariat Daerah Kota Metro, dimana diketahui bahwa motivasi yang memiliki pengaruh besar adalah dimensi motivasi internal sedangkan variabel disiplin dengan dimensi pengaruh yang kecil yaitu dimensi motivasi eksternal. Dari hasil penelitian juga diketahui bahwa motivasi dan kedisiplinan pegawai belum berjalan dengan optimal hal ini ditunjukan dari beberapa variabel yang banyak mempengaruhi dan berakibat pada ketidak telitian dari para pegawai dalam melaksanakan tugas dan tentu saja berpengaruh pada penurunan kinerja
EVALUASI KEBIJAKAN PENGALIHAN KEWENANGAN PENYELENGGARAAN PENDIDIKAN MENENGAH ATAS DARI PEMERINTAH KABUPATEN KOTA KEPADA PROVINSI Agus Purnomo; Agustuti Handayani
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2906

Abstract

Penelitian ini berfokus pada tujuan mengetahui dan mengevaluasi Kebijakan Pengalihan Kewenangan Penyelanggaraan Pendidikan Menengah Atas dari Pemerintah Kabupaten/Kota kepada pemerintah Provinsi Dinas Pendidikan dan Kebudayaan Provinsi Lampung. penelitian ini menggunakan desain pendekatan kualitatif meliputi teknik pengumpulan data yang berasal dari observasi, wawancara dan dokumentasi. Adapatun analisi dilakukan melalui reduksi, penyajian data dan verifikasi data. Berdasarkan hasil dari penelitian diketahui kebijakan ini belum berjalan dengan maksimal, dimana terdapat beberapa penghambat yaitu faktor luas wilayah, faktor regulasi, dan struktur organisasi. berdasarkan hasil penelitian disimpukan efektivitas, kecukupan, pemerataan dan ketepatan kebijakan pengalihan Kewenangan Pendidikan ini belum sepenuhnya optimal
SISTEM MANAJEMEN SUMBERDAYA MANUSIA DALAM KESESUAIAN PENEMPATAN PEGAWAI DI KANTOR PDAM WAY RILAU KANTOR BANDAR LAMPUNG Eka Ubaya Ubaya
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2918

Abstract

Manajemen Sumber Daya Manusia dibutuhkan guna meningkatkan efektivitas sumber daya dalam penempatan pegawai pada kantor Perusahaan Daerah Air Minum Way Rilau Kota Bandar Lampung, salah satu aspek terpenting dalam pengembangan sumberdaya manusia yang kompeten dilakukan melalui proses rekrutmen. Namun pada saat ini sulit menemukan tenaga kerja profesional dengan keterampilan yang sesuai dengan persyaratan organisasi. penelitian ini bertujuan untuk memastikan kesesuaian penempatan karyawan di Kantor Perusahaan Daerah Air Minum Way Rilau Kota Bandar Lampung dan Sistem Manajemen Sumber Daya Manusia, penelitian ini dirancang menggunakan metode kualitatif Deskriptif untuk mendefinisikan ruang lingkup dan fokus masalah memilih subjek dan sumber informasi. Temuan dari penelitian menunjukan sistem pengelolaan sumber daya manusia Perusahaan Daerah Air Minum Way Rilau ditingkatkan melalui perencanaan, pengorganisasian, pengarahan, dan pengawasan guna memaksimalkan penempatan pegawai secara sesuai dan memperbaiki sistem pada Perusahaan Daerah Air Minum Way Rila
PERAN KESELAMATAN DAN KESEHATAN KERJA GUNA MENINGKATKAN KINERJA KARYAWAN Zain Kiswari; Evi Novitasari
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2922

Abstract

Peningkatan kinerja karyawan dalam perusahaan meliputi hal penting seperti Kesehatan dan keselamatan sebab suatu perusahaan memiliki kewajiban untuk menumbuhkan rasa bekerja secara aman dan nyaman dengan begitu kinerja karyawan tentu akan meningkat. Tujuan penelitian ini adalah menguji peran keselamatan dan Kesehatan kerja guna meningkatkan kinerja karyawan. Pendekatan dalam penelitian menggunakan pendekatan kausal dengan kategori survey pada sampel sebanyak 50 karyawan PT. Sahabat Bahari Internusa Margasari. Analisa penelitian menggunakan teknik regresi berganda dengan. Berdasarkan penelitian yang telah dilaksanakan menghasilkan temuan bahwa keselamatan dan Kesehatan memiliki pengaruh psoitif terhadap kinerja karyawan PT. Sahabat Bahari Internusa Margasari, kemudian keselamatan kerja yang diterapkan dengan baik dan sesuai. Selain itu Kesehatan karyawan terjamin sehingga mendorong karyawan dalam melakukan peningkatan kinerja yang lebih baik dan maksimal.
ANALISIS PERAN BADAN PENANGGULANGAN BENCANA DAERAH (BPBD) DALAM PENANGGULANGAN BENCANA DI KABUPATEN OGAN KOMERING ULU Herni Ramayanti; Ahmad Zahrudin; A Zikri Mysata
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2925

Abstract

In accordance with Article 8 of Law Number 24 of 2007, the Ogan Komering Ulu district must establish the Regional Disaster Management Agency (BPBD) at the provincial, district, and municipal levels to handle disasters. Regarding the issues raised, particularly What function does the Regional Disaster Management Agency (BPBD) serve in the Ogan Komering Ulu Regency's disaster management? The goal of this study was to ascertain the Regional Disaster Management Agency's (BPBD) function in Ogan Komering Ulu Regency's disaster management. This research approach uses descriptive qualitative theory to explain events based on field conditions and to characterize these phenomena by descriptive analysis on independent variables. ways for gathering data, including documentation, interviews, and observation. The findings of the study on how the Regional Disaster Management Agency (BPBD) handles disasters in the Ogan Komering Ulu Regency. It is clear that catastrophe management has been effectively maximized. This is evident in the initiatives implemented, namely in the areas of disaster prevention, readiness, early warning, mitigation, emergency response, rehabilitation, and reconstruction. This is implemented in a responsive manner as the Ogan Komering Ulu Regency's Regional Disaster Management Agency's role in disaster management.
PENGARUH MUTU DAN PROSEDUR PELAYANAN BANTUAN LANGSUNG TUNAI TERHADAP KEPUASAN LANSIA KECAMATAN MENGGALA Ivo Miduwanto; Agus Wahyudi; Elip Heldan
e-JKPP Vol 8, No 3 (2022): Desember
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v8i3.2908

Abstract

The impact of service standards and operating practices on elderly BLT recipients' satisfaction (the study was conducted on BLT Recipient Elderly in Menggala District, Tulang Bawang Regency). Every public service organization, in theory, places a strong emphasis on the satisfaction of the community's and consumers' own expectations for service quality and service procedures. The primary focus of this study is on service quality and operational procedures in an effort to determine how they affect community happiness, which in this case refers to the elderly getting BLT. Data gathering methods for this study's quantitative approach include surveys, written materials, and questionnaires. Tulang Bawang Regency's Menggala District served as the site of the research. A Likert scale is used in this investigation. In this study, a sample of 72 samples was produced from a population of 253 elderly BLT recipients by utilizing the Slovin formula to calculate the number of samples with a tolerance value of 10%. The Community Satisfaction Index (IKM) for service quality was 4.14 with a conversion of 82.8 in the "Good" category for this study's statistical analysis, while IKM Service Procedures was 3.9 with a conversion of 78 in the "Good" category. According to the study's findings, the X variables, service quality (X1) and service procedure (X2), significantly influence the Y variable, elderly satisfaction (Y).

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