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Prodi Magister Ilmu Kesehatan Masyarakat Fakultas Kesehatan Masyarakat UNDIP, Jalan Professor Soedarto, Tembalang, Kota Semarang, Jawa Tengah 50275, Indonesia
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INDONESIA
Jurnal Manajemen Kesehatan Indonesia
Published by Universitas Diponegoro
ISSN : 23033622     EISSN : 25487213.     DOI : -
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Health Professions
Arjuna Subject : -
Articles 393 Documents
 36   37   38   39   40 
OPTIMIZING ACUTE LYMPHOBLASTIC LEUKEMIA PATIENT LENGTH OF STAY (LOS) IN KARIADI HOSPITAL: A QUASIEXPERIMENTAL STUDY Kusumawati, Ninung Rose Diana; Trisnantoro, Laksono; Basir, Slamet; Prabawa, Liauw Jaya; Risanty, Sofie Astri
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.311-318

Abstract

Prolonged length of stay (LOS) in acute lymphoblastic leukemia (ALL) patients contributes to overcrowding, increased healthcare costs, and reduced bed availability, especially in Indonesian referral hospitals. Although structured discharge planning and clinical pathway integration have shown potential in reducing LOS, their application in Indonesian cancer centers remains limited. This study aimed to find the strategy needed to reduce LOS among ALL patients at Dr. Kariadi Hospital. A sequential exploratory mixed-methods design was employed. In the qualitative phase, two rounds of focus group discussions (n = 12 healthcare professionals) identified and prioritized causes of prolonged LOS using a fishbone diagram and Urgency–Seriousness–Growth (USG) scoring. The quantitative phase evaluated all medical records (preintervention: January–June 2024; post-intervention: July– December 2024) to measure impact. The absence of structured discharge planning and clinical pathway integration into the electronic medical record (EMR) were identified as key issues. Based on these findings, a mandatory discharge planning and clinical pathway entry was introduced for all suspected ALL admissions. The intervention reduced average LOS from 10.14 days to 3.13 days, showing a 7.01-day reduction. These results align with international evidence supporting discharge planning and pathway integration to improve care efficiency. Integrating discharge planning and clinical pathways into the initial inpatient assessment significantly reduced LOS among ALL patients. This low-cost, EMR-based strategy holds promise for wider adoption in resource-constrained hospital settings across Indonesia.
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP RELATIONSHIP QUALITY (RQ) DI RSUD ABDUL WAHAB SJAHRANIE Sumarni, Sumarni; Adrianto, Ratno; AR, Chaerunnisa; Rahayu, Eka Putri
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.245-257

Abstract

This study analyzes the influence of Customer Relationship Management (CRM) on Relationship Quality (RQ) in inpatient services at Abdul Wahab Sjahranie Regional Public Hospital, Samarinda. CRM in healthcare comprises four dimensions: Customer Knowledge, Customer Knowledge Management Capability, Customer Interaction, and Customization, which theoretically support patient trust, satisfaction, and commitment. Using a quantitative analytical survey design, data were collected from 390 purposively selected inpatients who had visited the hospital at least twice in the past six months. A closed-ended Likert scale questionnaire was used, and data were analyzed with the Chi-square test. Results show that Customer Knowledge, Customer Knowledge Management Capability, and Customization significantly affect RQ, while Customer Interaction has no significant effect. These findings highlight that understanding patients comprehensively, effectively managing patient knowledge, and tailoring services to patient needs are strategic in strengthening hospital–patient relationships. Practical implications suggest prioritizing CRM strategies focused on patient needs and experiences to foster long-term, mutually beneficial relationships.
IDENTIFIKASI KETIDAKTEPATAN KODE DIAGNOSIS PENYAKIT DEMAM BERDARAH DENGUE BERDASARKAN HASIL PEMERIKSAAN KLINIS DAN LABORATORIUM PADA REKAM MEDIS RAWAT INAP RS WAVA HUSADA Suryandari, Endang Sri Dewi Hastati; Masliya, Fitri Setyawati Nur
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.319-326

Abstract

The completeness of medical information such as the results of clinical and laboratory examinations, greatly influences the accuracy of the disease diagnosis code. This study aims was to identify and classify inaccuracies of the Dengue Haemorrhagic Fever (DHF) disease’s diagnosis code based on the results of clinical and laboratory examinations in inpatient MRDs at Wava Husada Hospital. The research’s design was descriptive with a retrospective approach. The research population were 482 MRDs for inpatient DHF. The sample used was 83 MRDs with a simple random sampling technique. Data collection using document review in the coding section and using checklist sheet instruments. The results showed that the accuracy of the DHF diagnosis code based on clinical and laboratory examinations results was 62.7% and the incorrect code was 37.3%. The classification of inaccurate diagnosis codes were caused by incorrect assignment of diagnosis codes (54.9%), clinical examination results did not meet the requirements for establishing a DHF diagnosis (41.9%), and laboratory examination results did not meet the requirements for establishing a DHF diagnosis (3.2%). It is necessary to improve the accuracy of coding officers in analyzing patient medical information. 
BESARAN PENGARUH MUTU PELAYANAN TERHADAP KEPUASAN PASIEN DI FASILITAS KESEHATAN: META ANALISIS I Putu Okta Diwian Jaya Putra; Putu Ayu Laksmini; Ni Komang Semara Yanti; Putu Ika Farmani; I Ketut Tunas
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.15-26

Abstract

The service operations of a health facility depend on patient satisfaction with the quality of service provided. Health care facilities must always look after the services provided to maintain good service quality. The result of an agency's service can be seen from 5 components, namely ‘SERVQUAL’. This research is a metaanalysis study that aims to measure the effect of the quality of service provided by health facilities on patient satisfaction. The data was obtained from 10 nationally reputable articles and analysed using the Review Manager (RevMan) 5.4.1 application. Based on the analysis conducted, it was found that all SERVQUAL components (Reliability, Responsiveness, Assurance, Empathy, Tangible) had the opportunity to generate patient satisfaction. The variable that has the greatest chance of producing patient satisfaction is empathy (Exp. B (OR) = 5.27; 3.34-8.31). Health care facilities are expected to maintain and pay attention to the quality of their services, both in terms of reliability, responsiveness, assurance, empathy, and physical evidence. For this reason, it is necessary to regularly evaluate and monitor all components owned by health service facilities to ensure that the quality of services implemented can meet the expectations of patients who come to visit.Keywords: Service Quality, Patient Satisfaction, Health Facility, Meta Analysis
HUBUNGAN MUTU PELAYANAN DENGAN REVISIT INTENTION PASIEN RAWAT JALAN DI RUMAH SAKIT SIAGA AL MUNAWWARAH SAMARINDA Andi Disyanataly; Sumarni Sumarni; Chaerunnisa AR; Ratno Adrianto; Eka Putri Rahayu
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.76-86

Abstract

The World Health Organization (WHO) reports that poor-quality healthcare in low- and middle-income countries contributes to approximately 8.4 million deaths annually, highlighting service quality as a critical determinant of patient safety and health system performance. Service quality influences patient satisfaction, trust, and revisit intention, particularly in outpatient care. This study aimed to examine the relationship between service quality dimensions and revisit intention among outpatients at Siaga Al-Munawwarah Hospital, Samarinda. A quantitative cross-sectional design was conducted from January 2025 to February 2026 involving 118 respondents selected using the Lemeshow formula and purposive sampling. Data were collected through a validated and reliable Likert-scale questionnaire measuring tangibles, reliability, responsiveness, assurance, empathy, and revisit intention, and were analyzed using univariate analysis and Fisher’s Exact test at a 95% confidence level (α=0.05). The results showed significant associations between reliability (p=0.004), tangibles (p=0.001), empathy (p=0.023), and responsiveness (p=0.000) with revisit intention, while assurance (p=0.313) was not significantly related. These findings indicate that reliability, physical evidence, empathy, and responsiveness play important roles in increasing outpatient revisit intention, whereas assurance tends to function as a basic expectation rather than a distinguishing factor in patients’ decisions to return. Keywords: Service Quality, Revisit Intention, Hospital Services. 
DISTRIBUSI TENAGA KESEHATAN DI INDONESIA: TINJAUAN SCOPING TERHADAP KETIMPANGAN DAN UPAYA PEMERATAAN DI DAERAH URBAN DAN REMOTE Sheila Rizkia Anjari; Dumilah Ayuningtyas; Vetty Yulianty Permanasari
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.27-42

Abstract

Health workers are the spearhead of services in health facilities. WHO (Workforce 2030) states that many countries experience a concentration of health workers in urban areas and shortages in remote areas. Data from the Indonesian Ministry of Health 2023 shows that DKI Jakarta (urban) does not experience a shortage of doctors, dentists, nurses, and midwives (0%), while Papua Mountains (remote) experiences a significant shortage of doctors at 62.8%, dentists at 90.2%, nurses at 45.1%, and midwives at 72.6%. This indicates the need for policy analysis of the distribution of health workers between urban and remote areas. This study is a scoping review by analyzing articles from search results using PRISMA guidelines in the Scopus, PubMed, DOAJ, and Google Scholar databases. The results of this study indicate that the distribution of health workers in Indonesia is still uneven, with a concentration in urban areas and a significant shortage in remote areas. Efforts to achieve equality through various government policies such as the Healthy Archipelago and special assignments have been carried out, but their implementation has not been optimal in addressing inter-regional disparities, so data-based policies and sustainable strategies are needed to strengthen the distribution and retention of health workers in remote areas.Keywords: Health Workforce Distribution, Inequality, Policy, Remote, Urban.
PENGARUH SOCIAL MEDIA MARKETING DAN NILAI YANG DIRASAKAN (PERCEIVED VALUE) TERHADAP MINAT MENGGUNAKAN KEMBALI PRODUK TELEMEDICINE Raisya Aurellia Putri Lesmana; Muhardi Muhardi; Albert Hendarta
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.87-103

Abstract

Healthcare access in Indonesia is challenged by an imbalanced doctor-to-patient ratio and an inefficient system, limiting service availability. Telemedicine offers a solution by improving efficiency, saving time for remote patients, and providing health information. Halodoc, one of Indonesia’s most popular telemedicine applications, actively uses social media to promote its services. Social media marketing (SMM) plays an important role in stimulating the intention to reuse Halodoc. Another key factor is perceived value (PV), which reflects users’ evaluation of the benefits and worth of Halodoc’s services. This study aims to examine the impact of Halodoc’s SMM and PV on the intention to reuse its services, both individually and jointly. A descriptive and verificative quantitative approach was employed, with purposive sampling of 97 respondents who had used Halodoc, lived in Bandung, amd have viewed or followed Halodoc’s social media. Data were analyzed using SPSS. The descriptive analysis showed that SMM, PV, and reuse intention were all rated very positively by respondents. The results indicate that SMM has a significant positive effect on reuse intention. Similarly, PV has a significant positive effect on reuse intention. Furthermore, when SMM and PV are analyzed together, they exert a significant combined influence on the intention to reuse Halodoc. These findings highlight the importance of SMM and PV in strengthening user loyalty toward telemedicine services. Keywords: telemedicine, social media marketing, perceived value,  reuse intention.
IMPLEMENTASI PEMERIKSAAN ULTRASONOGRAFI DI FASILITAS KESEHATAN TINGKAT PRIMER SEBAGAI UPAYA DALAM MENINGKATKAN KUALITAS LAYANAN ANTENATAL: SEBUAH SCOPING REVIEW SISTEMATIS Muhammad Murtadho; Ayun Sriatmi; Sri Winarni
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.43-53

Abstract

The Maternal Mortality Rate (MMR) is an indicator used to measure a country's health development and is one of the targets in the Sustainable Development Goals (SDGs). In Indonesia, the MMR is still relatively high. Various factors are considered to contribute to the high MMR, including inadequate access and quality of antenatal care (ANC) services, delays in seeking and receiving appropriate maternal services, limited availability of birth attendants, socioeconomic tensions, cultural barriers, and inadequate handling of emergency obstetrics. One potential intervention to reduce MMR is by improving the quality of ANC services through various strategies. One such strategy is the provision of Ultrasonography (USG) services in integrated antenatal care at the primary level. However, unfortunately, the availability of USG at primary level health facilities in developing countries like Indonesia is still very limited. This scoping review aims to determine how the availability of USG services can improve the quality of integrated antenatal care at Puskesmas or Primary Level Health Facilities and provide strategic insights for its implementation. The methodology employed in this scoping review involves selecting topics and determining keywords for journal searches using both English and Indonesian languages through two scientific article databases, namely PubMed and Google Scholar. After applying the PRISMA model (Preferred Reporting Items for Systematic Reviews and Meta- analyses), six articles were identified that met the inclusion criteria. The provision of ultrasound services has the potential to enhance the quality of ANC services and should be implemented comprehensively and sustainably.Keywords: Ultrasonography, Primary Health Care, Quality of ANC
THE IMPACT OF LEADERSHIP ON ESPRIT DE CORPS IN ENHANCING SERVICE QUALITY AT BHAYANGKARA SARTIKA ASIH HOSPITAL BANDUNG Novi Anggraini Siregar; Vip Paramarta; Etty Sofia Mariati Asnar
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.104-115

Abstract

Bhayangkara Sartika Asih Hospital Bandung experienced a decline in the Public Satisfaction Index based on a survey conducted from July to September 2024, indicating potential problems in hospital services, particularly in terms of service quality and patient satisfaction. This study aims to analyze the effect of leadership on esprit de corps and its impact on service quality at Bhayangkara Sartika Asih Hospital Bandung. The research employed a quantitative approach using survey data collected from 124 respondents across various hospital divisions. The data were analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) approach. The findings revealed that effective leadership has a significant positive impact on esprit de corps, which in turn positively affects service quality. The sense of camaraderie built through good leadership strengthens collaboration among employees, increases motivation, and enhances performance in delivering better patient care. The study also found that leadership directly contributes to service quality, while esprit de corps plays a mediating role in this relationship. This study contributes to the literature by empirically demonstrating the mediating role of esprit de corps in the relationship between leadership and service quality in a healthcare setting. Based on these findings, it is recommended that the hospital strengthen leadership training, enhance employee empowerment, and implement regular evaluations to improve service quality.Keywords:  leadership, esprit de corps, service quality, healthcare, PLS-SEM
PERBEDAAN PENGETAHUAN DAN SIKAP GIZI SETELAH DIBERIKAN EDUKASI MP-ASI PADA IBU BAYI USIA 6-23 BULAN DI BOJONEGORO Desiana Firdaus; Sudalhar Sudalhar; Della Riski Ananda
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 1 (2026): April 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.1.2026.1-10

Abstract

Toddlers or infants under two years old in particular often experience malnutrition problems. This is due to inappropriate parenting patterns where one indicator is the practice of providing complementary foods that is not optimal. The purpose of this study was to examine the effectiveness of providing nutrition education on changes in maternal nutritional knowledge and attitudes regarding the provision of MP-ASI. This study included an experimental study with a pre-experimental one group pretest posttest design. The sample of this study was 28 mothers of infants aged 6-23 months. The intervention group will be given an educational intervention for 3 weeks consisting of 3 times of nutrition education. Measurements were made of maternal knowledge and attitudes regarding MP-ASI before and after being given MP-ASI. Data analysis used the Wilcoxon difference test. There was no significant difference in maternal nutritional knowledge scores before and after being given nutrition education p = 0.051 (p> 0.05). There is a statistically significant difference in the nutritional attitude scores of mothers before and after being given nutritional education with a p-value of 0.01 (p < 0.05). Nutrition education using lecture methods, interactive discussions with video media and leaflets can improve mothers' nutritional attitudes about MP-ASI. Keywords: nutrition education, knowledge, attitude

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