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Prodi Magister Ilmu Kesehatan Masyarakat Fakultas Kesehatan Masyarakat UNDIP, Jalan Professor Soedarto, Tembalang, Kota Semarang, Jawa Tengah 50275, Indonesia
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INDONESIA
Jurnal Manajemen Kesehatan Indonesia
Published by Universitas Diponegoro
ISSN : 23033622     EISSN : 25487213.     DOI : -
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Health Professions
Arjuna Subject : -
Articles 383 Documents
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OPTIMIZING ACUTE LYMPHOBLASTIC LEUKEMIA PATIENT LENGTH OF STAY (LOS) IN KARIADI HOSPITAL: A QUASIEXPERIMENTAL STUDY Kusumawati, Ninung Rose Diana; Trisnantoro, Laksono; Basir, Slamet; Prabawa, Liauw Jaya; Risanty, Sofie Astri
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.311-318

Abstract

Prolonged length of stay (LOS) in acute lymphoblastic leukemia (ALL) patients contributes to overcrowding, increased healthcare costs, and reduced bed availability, especially in Indonesian referral hospitals. Although structured discharge planning and clinical pathway integration have shown potential in reducing LOS, their application in Indonesian cancer centers remains limited. This study aimed to find the strategy needed to reduce LOS among ALL patients at Dr. Kariadi Hospital. A sequential exploratory mixed-methods design was employed. In the qualitative phase, two rounds of focus group discussions (n = 12 healthcare professionals) identified and prioritized causes of prolonged LOS using a fishbone diagram and Urgency–Seriousness–Growth (USG) scoring. The quantitative phase evaluated all medical records (preintervention: January–June 2024; post-intervention: July– December 2024) to measure impact. The absence of structured discharge planning and clinical pathway integration into the electronic medical record (EMR) were identified as key issues. Based on these findings, a mandatory discharge planning and clinical pathway entry was introduced for all suspected ALL admissions. The intervention reduced average LOS from 10.14 days to 3.13 days, showing a 7.01-day reduction. These results align with international evidence supporting discharge planning and pathway integration to improve care efficiency. Integrating discharge planning and clinical pathways into the initial inpatient assessment significantly reduced LOS among ALL patients. This low-cost, EMR-based strategy holds promise for wider adoption in resource-constrained hospital settings across Indonesia.
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP RELATIONSHIP QUALITY (RQ) DI RSUD ABDUL WAHAB SJAHRANIE Sumarni, Sumarni; Adrianto, Ratno; AR, Chaerunnisa; Rahayu, Eka Putri
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.245-257

Abstract

This study analyzes the influence of Customer Relationship Management (CRM) on Relationship Quality (RQ) in inpatient services at Abdul Wahab Sjahranie Regional Public Hospital, Samarinda. CRM in healthcare comprises four dimensions: Customer Knowledge, Customer Knowledge Management Capability, Customer Interaction, and Customization, which theoretically support patient trust, satisfaction, and commitment. Using a quantitative analytical survey design, data were collected from 390 purposively selected inpatients who had visited the hospital at least twice in the past six months. A closed-ended Likert scale questionnaire was used, and data were analyzed with the Chi-square test. Results show that Customer Knowledge, Customer Knowledge Management Capability, and Customization significantly affect RQ, while Customer Interaction has no significant effect. These findings highlight that understanding patients comprehensively, effectively managing patient knowledge, and tailoring services to patient needs are strategic in strengthening hospital–patient relationships. Practical implications suggest prioritizing CRM strategies focused on patient needs and experiences to foster long-term, mutually beneficial relationships.
IDENTIFIKASI KETIDAKTEPATAN KODE DIAGNOSIS PENYAKIT DEMAM BERDARAH DENGUE BERDASARKAN HASIL PEMERIKSAAN KLINIS DAN LABORATORIUM PADA REKAM MEDIS RAWAT INAP RS WAVA HUSADA Suryandari, Endang Sri Dewi Hastati; Masliya, Fitri Setyawati Nur
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.319-326

Abstract

The completeness of medical information such as the results of clinical and laboratory examinations, greatly influences the accuracy of the disease diagnosis code. This study aims was to identify and classify inaccuracies of the Dengue Haemorrhagic Fever (DHF) disease’s diagnosis code based on the results of clinical and laboratory examinations in inpatient MRDs at Wava Husada Hospital. The research’s design was descriptive with a retrospective approach. The research population were 482 MRDs for inpatient DHF. The sample used was 83 MRDs with a simple random sampling technique. Data collection using document review in the coding section and using checklist sheet instruments. The results showed that the accuracy of the DHF diagnosis code based on clinical and laboratory examinations results was 62.7% and the incorrect code was 37.3%. The classification of inaccurate diagnosis codes were caused by incorrect assignment of diagnosis codes (54.9%), clinical examination results did not meet the requirements for establishing a DHF diagnosis (41.9%), and laboratory examination results did not meet the requirements for establishing a DHF diagnosis (3.2%). It is necessary to improve the accuracy of coding officers in analyzing patient medical information. 

Page 39 of 39 | Total Record : 383

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