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<![CDATA[PENDIDIKAN DAN PELATIHAN PEGAWAI SEBAGAI FAKTOR KUNCI KEBERHASILAN PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DALAM PENCAPAIAN INDIKATOR NASIONAL MUTU (INM) DI RSGMP X ]]>
<![CDATA[Wigati, Putri Asmita]]>;
<![CDATA[Fatmasari, Eka Yunila]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 12, No 3 (2024): Desember 2024 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.12.3.2024.299-306
<![CDATA[National Quality Indicators (INM) at RSGMP X in Semarang haves not reached the target in the aspect of 6-step handwashing compliance and the use of personal protective equipment among doctors, nurses and young dentists. Other research has found that education and training for employees is important in improving their technical skills and professional expertise. This study aims to determine the relationship between education and training as one of the elements of TQM and the achievement of INM at RSGMP X in Semarang City. This study is an observational quantitative study with a cross sectional approach. Data collection using a questionnaire by google form with a total sample of 75 of employee. Data analysis was performed bivariately with chi square. There is a relationship between perceptions of education and training aspects and the achievement of INM at RSGMP X in Semarang City. In addition, respondents who have good perceptions of education and training aspects tend to support the achievement of good INM (57.3%) compared to those who are not good (25.3%). Respondents with unfavorable perceptions of education and training tended to be less supportive of INM achievement (12%) compared to those who were supportive of INM achievement (5.4%). Most of the study respondents had good perceptions on education and training aspects (82.6%). In improving the achievement of National Quality Indicators, hospitals need to emphasize education and training efforts.Keywords : TQM, National Quality Indicators, Indikator Nasional Mutu, Education, Training]]>
<![CDATA[THE RELATIONSHIP BETWEEN PATIENT EXPERIENCE AND PATIENT LOYALTY MEDIATED BY TRUSTWORTHINESS AND OUTCOME QUALITY IN HEALTHCARE SERVICES: A CASE AT PRIVATE CLINIC IN BATAM ]]>
<![CDATA[Renaldo, Doddy]]>;
<![CDATA[Antonio, Ferdi]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 12, No 3 (2024): Desember 2024 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.12.3.2024.239-251
<![CDATA[This study explores how patient experience influences patient loyalty, with trustworthiness and outcome quality as mediators. In Indonesia, health clinics have been segmented since introducing the national health insurance scheme called BPJS. While universal healthcare was achieved, some patients are willing to pay a premium for better care experiences. Understanding patient loyalty and its antecedents is crucial for maintaining a competitive advantage in private clinics. The study was conducted at a private clinic in Batam, involving 117 patients who visited between October and December 2023. Data were collected using a modified version of the GS-PEQ (Generic Short-Patient Experience Questionnaire) and further analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS4® software. Ten hypotheses were tested to explore the relationships between patient experience, trustworthiness, outcome quality, and patient loyalty. The findings reveal that patient experience positively impacts patient loyalty, which is mediated by trustworthiness. Outcome quality mediates the relationship between patient experience and trustworthiness but does not significantly mediate the relationship between patient experience and patient loyalty. This study highlights the importance of patient experience and trustworthiness in private clinics and suggests the use of GS-PEQ to measure patient experience and achieve competitive advantage.]]>
<![CDATA[SEA SURFACE SALINITY AND PRECIPITATION PATTERNS AS INDICATORS OF CLIMATE CHANGE-INDUCED HEALTH RISKS IN INDONESIAN COASTAL VILLAGES: A DATA ENVELOPMENT ANALYSIS APPROACH ]]>
<![CDATA[Wati, Dyah Retno]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 12, No 3 (2024): Desember 2024 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.12.3.2024.307-320
<![CDATA[Coastal communities in Indonesia face interconnected challenges from climate change and public health vulnerabilities, yet the relationships between these factors remain poorly understood. We investigated these connections across eight Indonesian provinces by analyzing marine dependency, disease susceptibility, and flood risk projections using Data Envelopment Analysis (DEA) and multiple datasets. Our analysis revealed that South Kalimantan's coastal communities are particularly vulnerable, demonstrating the highest dependency on marine resources while simultaneously facing significant health and environmental challenges. This heightened vulnerability is evidenced by elevated Marine Capture Fisheries Households (RTPT) scores and fish capture data, indicating substantial economic reliance on marine resources. The challenges are further intensified by projected flood risks expected to impact these areas within six years, alongside varying health vulnerabilities including tuberculosis, HIV, dengue fever, and COVID-19 cases. Through our DEA estimation, which incorporated six output and four input variables along with demographic information, we found that South Kalimantan's marine resource dependency significantly exceeds that of other provinces. These findings provide crucial insights for policymakers and health administrators, establishing a data-driven foundation for developing targeted interventions and resource allocation strategies. Our study underscores the necessity of implementing integrated approaches that simultaneously address environmental and public health concerns in coastal communities. ]]>
<![CDATA[ANALISIS KEPUASAN KERJA KARYAWAN TERHADAP KEBIJAKAN MANAJEMEN DI RSUD GENTENG BANYUWANGI ]]>
<![CDATA[Yoelianita, Betty Erda]]>;
<![CDATA[Wirawati, Wahyu Adri]]>;
<![CDATA[Roshanti, Dian]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.1-13
<![CDATA[Human Resources (HR), especially hospital employees, are an important and crucial component in hospital services, hence hospitals should carry out a mechanism to maintain human resources by paying attention to employee job satisfaction and evaluating employee performance to improve optimal hospital services and quality. This research aimed to determine the level of employee satisfaction in management and management policies in RSUD Genteng. The study was performed on March to May 2024. The population were 409 employees with 200 samples. Based on the results of research, the score of employee satisfaction on management policies in RSUD Genteng Banyuwangi was 83.403. It showed the employees were satisfied and the quality was B. The study consisted of 8 elements, and each showed result as follows (1) Hospital plan element obtained a score of 83.00 showing that the employees were satisfied (quality B); (2) Elements of organizational behavior towards employees obtained 82.75 showing the employees were satisfied (quality B); (3) Work issue element obtained 85.14 showing the employees were satisfied (quality B); (4) Management element obtained 82.87 showing the employees were satisfied (quality B); (5) Supervision issue elements obtained 83.47 showing the employees were satisfied (quality B); (6) Elements of HR maintenance and development issues obtained 83.37 showing the employees were satisfied (quality B); (7) Elements of compensation issues and benefits received by employees obtained 83.75 showing the employees were satisfied (quality B); (8) Performance issue elements obtained 82.85 showing the employees were satisfied (quality B).]]>
<![CDATA[PENGARUH KARAKTERISTIK INDIVIDU DAN SAFETY LEADERSHIP DENGAN MOTIVASI KERJA TERHADAP SAFETY PERFORMANCE PEKERJA TAMBANG ]]>
<![CDATA[Azis, Asti Hardianti]]>;
<![CDATA[Arifuddin, Nur Fitiyani]]>;
<![CDATA[H, Ayu Wulandari Pertiwi]]>;
<![CDATA[Ahmad, Muh. Fandi]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.39-51
<![CDATA[Safety performance is work behaviour that is relevant to safety which can be conceptualized the same as other work behaviour which is the result of work. In order to achieve a good safety performance, a commitment to good occupational safety and health management is required from all components in the company. The success of occupational health and safety management in an organization is closely related to roles of management and employees. This study aims to determine the effect of safety leadership and individual characteristics on safety performance. A mix methods research that is qualitative study by conducting indepth interviews and quantitative study with cross sectional design. Interviews were conducted on 65 workers who were drawn based on the multistage random sampling of 199 workers in PT. Masmindo Dwi Area. To understand the effect of safety leadership and individual characteristics on safety performance, data were analyzed using path analysis with smartPLS application. The results of this study indicate that there is a direct effect of safety leadership on safety performance (p=0,003) and there is an indirect influence of the level of education (p=0,042) and attitudes (p=0,018) towards safety performance. Meanwhile, there is no direct and indirect effect of age and years of service on safety performance. Writer suggest that PT. Masmindo Dwi Area should adapt the work physical conditions and abilities of workers, increase the quantity and quality of training for workers related to safety issues and to hold safety award program.]]>
<![CDATA[HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT IBU DAN ANAK AISYIYAH SAMARINDA TAHUN 2024 ]]>
<![CDATA[Wardani, Citra Rizki]]>;
<![CDATA[Adrianto, Ratno]]>;
<![CDATA[Sumarni, Sumarni]]>;
<![CDATA[AR, Chaerunnisa]]>;
<![CDATA[Elvira, Vivi Filia]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.110-22
<![CDATA[Data on outpatient visits at Aisyiyah Samarinda Mother and Child Hospital in 2022-2024 where the data for 2022 is 9,839 visitors, in 2023 there has been an increase where the number of patient visits amounted to 18,689 visitors, and in 2024 until October there was a decrease where the number of patient visits amounted to 15,783 visitors. This study aims to determine the relationship between service quality and outpatient satisfaction at Aisyiyah Samarinda Maternal and Child Hospital in 2024. This type of research is quantitative research using cross sectional studies. The number of samples was 132 respondents using the purposive sampling technique. Data analysis uses univariate and bivariate analysis with chi squared test. The results showed that there was a relationship between technical competence (ρ = 0.025), access to services (ρ = 0.001), and comfort (0.008) with outpatient satisfaction at RSIA Aisyiyah Samarinda. Meanwhile, there was no relationship between human relationships (ρ = 0.916) and outpatient satisfaction at RSIA Aisyiyah Samarinda. So it can be concluded that there is a relationship between technical competence, access to services, and comfort with patient satisfaction. However, there was no relationship between human relationships and outpatient satisfaction at RSIA Aisyiyah Samarinda.]]>
<![CDATA[HUBUNGAN KUALITAS PENYELENGGARAAN MAKANAN DENGAN KEPUASAN PASIEN DI PELAYANAN GIZI RUMAH SAKIT MUHAMAMDIYAH KALITIDU ]]>
<![CDATA[Firdaus, Desiana]]>;
<![CDATA[Fithri, Istiqlal]]>;
<![CDATA[Safitri, Ludviana Dwi]]>;
<![CDATA[Andika, Hubi Rahmat]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.52-62
<![CDATA[Hospitals have several installations with different working systems, one of which is the nutrition installation. The success of a nutritional installation can be seen from patient satisfaction with the quality of the food service. Food management includes the accuracy of food presentation, the accuracy of food taste, and food waste. This study aims to determine the relationship between the quality of food service and patient satisfaction at the nutrition installation at the Muhammadiyah Kalitidu Hospital. The research design used was descriptive analytic with a cross sectional approach. Sample selection used incidental sampling technique and obtained a total of 91 samples of inpatients. Data on the quality of food service and patient satisfaction levels were obtained using the interview method using a questionnaire consisting of 11 questions for each variable. The bivariate test results show that there is a significant relationship between the quality of service and patient satisfaction at the Kalitidu Muhammadiyah Hospital nutrition installation as indicated by the p-value: 0.000 (<0.05) and a correlation coefficient of 0.506. This shows that the better the quality of food service, the more satisfied patients are with the nutritional installation at Kalitidu Muhammadiyah Hospital.]]>
<![CDATA[ANALISIS PENGELOLAAN DANA KAPITASI JAMINAN KESEHATAN NASIONAL DI PUSKESMAS MUARA BUNGO I KABUPATEN BUNGO ]]>
<![CDATA[Novyandina, Jessyca]]>;
<![CDATA[Noerjoedianto, Dwi]]>;
<![CDATA[Sari, Rumita Ena]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.99-109
<![CDATA[ABSTRAKProgram Jaminan Kesehatan Nasional (JKN) di Indonesia dikelola oleh BPJS Kesehatan, dan menyediakan Universal Health Coverage (UHC) dengan sistem pembayaran kapitasi di Fasilitas Kesehatan Primer (FKTP), termasuk puskesmas. Mekanisme dana kapitasi berdasarkan jumlah peserta terdaftar menghadapi kendala dalam pengalokasian dana. Proses pengelolaan puskesmas menjadi salah satu faktor penyebab tidak tercapainya SILPA dana kapitasi tahun 2023. Proses perencanaan yang belum matang ditambah dengan belum adanya tim perencana khusus menjadi kendala penyerapan dana untuk kebutuhan program dan kegiatan. Selain itu, disiplin kerja pegawai juga menjadi kendala yang cukup berarti terlihat dari masih rendahnya tingkat kehadiran pegawai pada hari kerja yang menyebabkan rendahnya efisiensi pelayanan dalam penggunaan dan kapitasi. Pengetahuan dan keterampilan sumber daya manusia perlu ditingkatkan terutama dalam bidang pengelolaan dana kapitasi. Pengelolaan dana kapitasi masih menghadapi beberapa permasalahan pengelolaan terutama dalam hal perencanaan dan pelaksanaan. Belum adanya tim khusus yang menangani perencanaan dana kapitasi JKN mengakibatkan perencanaan anggaran tidak terstruktur dan menghambat pemanfaatan dana. Sisa Lebih Anggaran (SiLPA) meningkat akibat penyerapan dana layanan yang lebih rendah. Meskipun pengelolaan dana administrasi berjalan dengan baik, peningkatan kapasitas tenaga kesehatan dan pelatihan pengelolaan dana sangat penting untuk mengoptimalkan penggunaan dana kapitasi dan meningkatkan kualitas layanan yang diberikan kepada masyarakat. ]]>
<![CDATA[PERAN KOMPETENSI DAN BUDAYA ORGANISASI DALAM MENINGKATKAN EFEKTIVITAS SUPERVISI MIDDLE MANAGER DI RUMAH SAKIT PENDIDIKAN UNIVERSITAS HASANUDDIN ]]>
<![CDATA[Askardin, Anna Arnita]]>;
<![CDATA[Paramita, Rahma]]>;
<![CDATA[Magfirah, Nurul]]>;
<![CDATA[Hadianto, Farmady]]>;
<![CDATA[Kalsum, Ummu]]>;
<![CDATA[AS, Andi Indahwaty]]>;
<![CDATA[Arifah, Nur]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.74-84
<![CDATA[One of the roles of leaders to improve employee performance is to optimize their role in supervising. This study aims to analyze the effect of competence and organizational culture on the effectiveness of middle manager supervision at Hasanuddin University Teaching Hospital. This study involved 219 employees from 24 installations in the Hasanuddin University Teaching Hospital. Data were analyzed using multiple linear regression using the SPSS application. The results showed that competence (p value = 0.000 < 0.05) and organizational culture (p value = 0.000 < 0.05) influence on the implementation of middle manager supervision at Unhas Teaching Hospital. In conclusion, the competence of middle managers and organizational culture contribute to the implementation of effective supervision.]]>
<![CDATA[HUBUNGAN KETEPATAN PENULISAN DIAGNOSIS TERHADAP KEAKURATAN KODE DIAGNOSIS PENYAKIT SISTEM CARDIOVASCULAR DI RS LAVALETTE MALANG ]]>
<![CDATA[Suryandari, Endang Sri Dewi Hastuti]]>;
<![CDATA[Susanti, Natalia Nur]]>
<![CDATA[ Jurnal Manajemen Kesehatan Indonesia Vol 13, No 1 (2025): April 2025 ]]>
Publisher : <![CDATA[Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro ]]>
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DOI: 10.14710/jmki.13.1.2025.14-26
<![CDATA[Precision of writing diagnosis of cardiovascular system diseases in Lavalette Hospital Malang by 70% with accuracy diagnosis codes by 30%. The purpose of research to determine the relationship between precision in writing diagnosis and accuracy of diagnosis codes of cardiovascular system diseases in Lavalette Hospital Malang. This research used quantitive analysis with cross sectional study approach. The population of this research is 248 medical records of cardiovascular cases. The research sample is 150 medical records with simple random sampling. The independent variable is precision in writing diagnosis of cardiovascular system diseases, while the dependent variable is accuracy of diagnosis codes of cardiovascular system diseases. The univariate test results shows the percentage precision of writing diagnosis cardiovascular system disease by 48% (72 medical records) and accuracy of diagnosis codes of cardiovascular system diseases by 30% (45 medical records). The chi square test results shows there is a relationship between precision in writing diagnosis and accuracy of diagnosis codes of cardiovascular system disease in Lavalette Hospital Malang with p value of 0.019 (<0.05). To increase the level of accuracy diagnosis codes, standarized writing guidebooks for diagnosis should be created and coders should be more careful on reading medical information in medical records.]]>
