OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Quality Engineering, Productivity Improvement, Logistic & Distribution, Supply Chain Management, Performance Management & Improvement System, Modelling, Operations Management, Optimization, Green Manufacturing.
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<![CDATA[Pengaruh Manajemen Pengetahuan Terhadap Inovasi: Kasus Industri IT di Indonesia ]]>
<![CDATA[Gidionton Saritua Siagian]]>;
<![CDATA[Zulfa Fitri Ikatrinasari]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v10.3.2018.017
<![CDATA[The purpose of this journal is to examine the effect of the relationship between knowledge management and innovation in companies based on IT in Indonesia. This study uses the SEM (Structured Equation Modeling) method using PLS software based on primary data from the questionnaire. Based on the results of the study, it was found that the influence of knowledge management on innovation was significantly positive. This can be seen from the relationship between dimensions that is quite strong, where knowledge management has a very positive impact on the dimensions of process innovation and dimensions of product innovation. The proposed framework can be used to guide the development of strategies for implementing knowledge management to enhance the competitiveness of companies through innovation.]]>
<![CDATA[Analisis Kualitas Pelayanan dan Strategi Pengembangan Wisata Edukasi Sentulfresh Indonesia ]]>
<![CDATA[Tanto Pratondo Utomo]]>;
<![CDATA[Adam Jordan]]>;
<![CDATA[Novita Herdiana]]>;
<![CDATA[Wisnu Satyajaya]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
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DOI: 10.22441/oe.v11.1.2019.011
<![CDATA[Sentulfresh Indonesia Educational Tour can not avoid the effects of tight business competition, so it needs to improve the services quality continuously. The purpose of this research was to analyse level of services visitor satisfaction educational tour, and to formulate development strategies to increase the visitor satisfaction. This research was a descriptive study with qualitative and quantitative data. Qualitative data were obtained by in-depth interviews, whereas quantitative data were acquired using questionnaires of development strategic and level of service to analyzed by Servqual method. The internal and external environments were analyzed, followed by SWOT analysis. The result was used as data to formulate strategies followed by QSP) test to sequence priorities of the chosen strategies as strategy development of educational tour of Sentulfresh Indonesia. The result stated that the quality of service at the educational tour of Sentulfresh Indonesia has not meet the needs and desires of visitor. Based on SWOT analysis shows that the score of IFE was 2.743 and EFE was 2.430. The priority of alternative strategies based on QSPM test was Realizing the development of facilities on remaining land accompanied by repair and improvements to existing facilities (TAS = 6.620).]]>
<![CDATA[Analisis Dimensi Kualitas Pelayanan Televisi Berlangganan ]]>
<![CDATA[Rorio Gomgom Simarmata]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v11.1.2019.016
<![CDATA[Broadcasting technology in a telecommunication company (TV) on continues to evolve along with the development of information and communication technology (ICT). Today's technological developments have grown rapidly and become more complex. The companies that do not bring innovation and the differentiation of their products will be left out of competitors in the same field. Users are exposed to a variety of products on the market that they may choose. How a company can grow in the midst of market competition depends on its ability to satisfy its customers. This study aims to analyze the achievements of pay TV companies in Indonesia from the point of view of customers, which is from satisfaction with product quality and quality of service. Importance-Performance Analysis (IPA) is conducted to determine the status of indicators related to product and service quality to provide input to management in taking strategic steps. The results reveal that enhancement priorities are attractive design properties, following the latest trends, Resistance to intervention factors (weather), Variations in the channel given, The employee's progress in the repair visit, The employee’s speed in responding to request customer.]]>
<![CDATA[Pengaruh Knowledge Management Terhadap Kinerja Industri Jasa Perbankan (BPD) ]]>
<![CDATA[Rahmat Dodi Prasetyo]]>;
<![CDATA[Sawarni Hasibuan]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v11.1.2019.012
<![CDATA[The purpose of this study was to determine the effect of the relationship between Knowledge Management on performance in the banking services industry (BPD). This study uses the SEM (Structured Equation Modeling) method using PLS software based on primary data from the questionnaire. Based on the results of the study it can be seen that Knowledge Management has a significant effect on performance. This can be seen based on strong inter-dimensional relationships, where Knowledge Management has a very positive impact on performance. This means that if the implementation of Knowledge Management gets better, it will have a good impact on the company's performance.]]>
<![CDATA[Penentuan Lokasi Kantor Cabang Laboratorium Lingkungan Hidup Menggunakan Metode Center of Gravity di Provinsi Jawa Barat ]]>
<![CDATA[Hamdani Aris Sudrajat]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v.10.3.2018.018
<![CDATA[West Java Province is one of the largest industrial areas in Indonesia. However, there is a threat that can paralyze industrial activity in West Java, one of the threats associated with environmental quality. An important aspect that affects the effective and efficient management of the environment in the area is laboratory. PT. Unilab Perdana is an environmental lab service company established since 1990 and located in South Jakarta. Looking at the state of West Java, the company is keen to develop its business by opening a branch in West Java Province. Opening a new branch location or location factor is an important factor. Therefore, this study is a study to determine the location of branch offices with the approach of the Gravity Center method to determine the preferred location based on PT. Unilab Perdana. The results showed coordinate centers at 6 ° 27 '15 .0516 'S and 107 ° 20' 2.9364 E E, located in Mulyasejati, Ciampel, Karawang district, West Java.]]>
<![CDATA[Lingkungan Usaha yang Mendukung Transformasi Usaha Mikro, Kecil dan Menengah di Era Revolusi Industri 4.0 ]]>
<![CDATA[Tri Joko Wibowo]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v10.3.2019.013
<![CDATA[The Industrial Revolution 4.0 raises threats and opportunities for innovation for entrepreneurs. The competitive environment in this era is collaboration between business people and sharing economy. The success of an entrepreneur in managing the business of MSMEs is largely determined by many things. Support from various stakeholders is needed so that the SME business environment can be created in accordance with the competitive situation in the industrial era 4.0. The purpose of this paper is to conduct a review literature to find out how to encourage and transform MSMEs to be able to take advantage of the industrial era 4.0. The literature study was conducted to find out the critical factors faced by MSMEs to be able to compete in the era of industrial revolution 4.0. Various information is collected from journal searches with a search engine (google) and various up-to-date online news. Information is obtained that critical factors can be categorized into internal and external. Internal critical factors in the form of information technology adoption capabilities (big data & e-commerce) and changes in mindset & business competencies from aspects of business strategy, culture and business processes. External critical factors include government regulations both legal, IT and business infrastructure and market competition with fellow business people. Success in managing these critical factors will directly impact the performance of entrepreneurs in managing MSMEs and indirectly to the economy. These relationships are shown in the form of a business environment model.]]>
<![CDATA[Rancang Bangun Sistem Jemuran Pakaian Otomatis Menggunakan Metode Fuzzy Logic ]]>
<![CDATA[Muchammad Husni]]>;
<![CDATA[Henning Titi Ciptaningtyas]]>;
<![CDATA[Adetiya Bagus Nusantara]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v11.1.2019.019
<![CDATA[Clothesline clothing is a necessity that must be owned by almost every one. Rain or inclement weather up to now become a key issue for the people that have a clothesline. At the time of the rainy season, the majority of people feel anxious when they're drying the clothes. The anxiety will increase while at the time of drying clothes but concerned are located outside the House and in the House was no person. The genesis of the people so reluctant to open places pakain drying, fearing jemurannya wet exposed to rain water. This research has been made on a prototype automatic clothes clothesline system using microcontroller, Arduino wifi module, a motor with sensors-sensors installed in it. In the logic of determining the weather conditions used fuzzy logic to produce output that is accurate. The prototype architecture is intended to make it easier for people when drying their clothes, so when the rain struck, clothesline clothing can move automatically toward the shade so that her clothes were not wet exposed to rain water. Of all the testing and evaluation that have been carried out, i.e. testing the response of the sensor against rain, tools testing response tool against the light sensor, testing mobile applications in data reading on the sensor and testing system in controlling Clothesline the clothes manually using mobile applications, obtained that the system created has been functioning properly and produce output as expected.]]>
<![CDATA[Implementasi metode NIOSH dan analisa QEC pada alat potong ranting ]]>
<![CDATA[Zufri Hasrudy Siregar]]>;
<![CDATA[Margie Subahagia Ningsih]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v11.1.2019.014
<![CDATA[This research is the design of new technology which is simple by engineering hydraulic system and principles of hand grip which functions as adjustable twig clipper that is ergonomic, with the normal length of 1.5 meters, maximum length of 3 meters., weight of 2.8 kg, the length of grip range of 94 mm and handlebar diameter of 52 mm. This research used the method of ergonomic analysis to identify the suitability of the device with human by taking 95 percentile. From the findings, the hand grip diameter obtained is 54, 29 mm while the hand palm width is 97.87 mm, and the maximum pressure required to cut the branch is 522.29 kg/cm2 with a diameter of 1 cm that is for the type of clove twig. In addition, from the NIOSH analysis, it is obtained that the required weight is 4.89 Kg while from the QEC method, the highest score percentage is 47.62. This means that it is necessary to improve the equipment in the future. In order to prevent tiredness, the suggested working duration is 8.40 minutes and 7.14 minutes for resting time. From the results of research, it can be concluded that this device still needs to be improved in the future. In addition, the usage time is quite short and it is only functioned for harvesting clove and harvesting other similar with maximum diameter of 1 cm.]]>
<![CDATA[Pengaruh Kualitas Pelayanan dan Kualitas Pembelajaran Terhadap Kepuasan Mahasiswa Dengan Metode SEM-PLS ]]>
<![CDATA[Fransisca Debora]]>;
<![CDATA[Hernadewita Hernadewita]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v.10.3.2018.015
<![CDATA[The development of science and technology and the factors of the ASEAN economic community (MEA) which are supported by increasing industry 4.0, the government gives important responsibilities for universities to be able to produce human resources that can compete in that era. This affects universities to continue to improve in terms of the quality of learning, service quality, to provide satisfaction to students which has an influence on the productivity of higher education. In this regard, research was conducted on 120 samples of student respondents (active students, and alumni) who were used to provide information by distributing questionnaires processed by Structural Equation Modeling (SEM) - Partial Least Square (PLS). Based on the results of the analysis and discussion it can be concluded that service quality has a positive effect on student satisfaction and positively influences the productivity of higher education.]]>
<![CDATA[Analisis Tata Letak Fasilitas Kerja Pada Proses Pembuatan Rumah Boneka Dengan Pekerja Penyandang Disabilitas ]]>
<![CDATA[Surya Perdana]]>;
<![CDATA[Tiara Tiara]]>;
<![CDATA[Galuh Krisna Dewanti]]>;
<![CDATA[Syafa’atun Syafa’atun]]>
<![CDATA[ Operations Excellence: Journal of Applied Industrial Engineering Vol 11, No 1, (2019): OE Maret 2019 ]]>
Publisher : <![CDATA[Universitas Mercu Buana ]]>
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DOI: 10.22441/oe.v.10.3.2018.020
<![CDATA[The layout of the factory is the main foundation in the industrial world, in this study there are problems in the production process of doll houses where most of the workers are persons with disabilities. At the production station, there is a long distance between the material work station, which results in an increase in transfer costs and the amount of production output produced. The method used in this study is a flow diagram and map of the operation process. This method is used to determine the flow of the production process from the beginning of the raw material to the process of checking the finished product. This study uses ARC to be able to find out the relationship of each work station and find out the reasons for each work station. The flow of the production process of doll houses in the company still needs to be improved. Because between a work station and other work stations it is not regular according to the flow of the production process. Based on the results of research on dollhouse production it was found that the amount of transportation between each work station and warehouse resulted in wasteful production time. It was concluded that there is a critical path, namely the path of the Raw warehouse to the cuttting machine. There is a flow that is too long/far, namely cutting machine to Pattern, pattern path to Jigsaw 1, and the Jigsaw path to Forging.]]>
