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E-Jurnal Manajemen Universitas Udayana
Published by Universitas Udayana
ISSN : 23028912     EISSN : -     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and entrepreneurship that certainly have never been published. E-Jurnal Manajemen is published every month by Management Study Program.
Arjuna Subject : -
Articles 20 Documents
 1   2 
Search results for , issue "Vol 3 No 10 (2014)" : 20 Documents clear
Pengaruh Kualitas Layanan Terhadap Kepuasan Dan Dampakanya Terhadap Kepercayaan Serta Loyalitas Komang Indah Gita Cahyani; Gede Bayu Rahanatha
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Government through PT. Jasa Raharja (Persero) provides benefit to society of the unfortunate accident on the way, which is guaranteed in accordance with Law no.33/1964 jo PP No.17/1965 and Law. 34/1965 jo PP No.18/1965. Implementation of compensation, needed some compensation for prior service procedures. For that very overlooked good quality service from Jasa Raharja to people who want to receive compensation. So that what the customer expectations can be realized according to their expectations. This study was conducted to determine the effect of service quality on satisfaction, and their impact on trust and customer loyalty Jasa Raharja Cabang Bali. This research was conducted in the area of Bali. The sample size of 100 people were taken by random sampling method. Data was collected through questionnaires that use numerical scale of 5 points to measure 28 indicators. The analysis technique used is regression analysis with the approach path. Suggestion for the company, to improve the quality of service is very important to consider variables such as satisfaction, trust and loyalty. The three variables are highly related in maintaining a good level of quality companies, so companies have been consistently providing the best service for community.Keywords: Quality of Service, Satisfaction, Trust, Loyalty
Pengaruh Pendidikan dan Pelatihan, Insentif Finansial, dan Lingkungan Kerja Fisik Terhadap Kinerja Komang Tribayu Astrayana; Anak Agung Ayu Sriathi
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Performance is work result/work achievement that attained by employee by doing task that adapted with responsibility and their roles in the company, then it can reach organization’s goal. The purpose of this research is to know the effect of education and training, financial incentive, and physical work environment. BAPPEDA Kabupaten Buleleng with respondent amount is 80 employees. Data analysis technique that was used to test hypothesis is couple linear regression analysis, classic assumption test, simultaneous regression test, partial regression test that have purpose to know the  simultaneous and partial effect and also use standardized coefficients beta to determine dominant variable that affect employee’s performance. Based on the analysis result, education and training variable, financial incentive, and physical work environment is has significant effect partially to BAPPEDA employee’s performance with financial incentive variable as variable that has dominant effect to employee’s performance, is expected to notice education and training, financial incentive, and physical work environment so it can increase employee’s performance so it can reach goals set.
Pengaruh Perputaran Kas, Perputaran Persediaan, dan Perputaran Piutang terhadap Profitabilitas Perusahaan Ni Kadek Dewi Darmayanti; I Putu Yadnya
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

This study underscores the influence of factors such as cash turnover, inventory turnover and accounts receivable turnover on the profitability of companies in the food and beverage sector in IDX. In the study population of 16 food and beverage companies. Samples were selected by purposive sampling method, which resulted in 13 companies as the study sample. Based on the analysis it was found that the variable cash turnover, inventory turnover and accounts receivable turnover partially and simultaneously have positive and significant impact on the profitability of food and beverage company in BEI 2010-2012. Keywords: cash turnover, inventory turnover, accounts receivable turnover, profitability
Pengaruh Citra Perusahaan, Promosi Penjualan dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pada LPD Desa Pakraman Panjer Ni Putu Dharma Diyanthini; Ni Ketut Seminari
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Penelitian ini dimaksudkan untuk mengetahui pengaruh citra perusahaan, promosi penjualan dan kualitas pelayanan secara simultan dan parsial  terhadap kepuasan nasabah di LPD Desa Pakraman Panjer. Sampel penelitian ini berjumlah 99 orang dengan teknik pengambilan sampel menggunakan teknik purposive sampling. Teknik analisis data yang dipakai adalah analisis faktor konfirmatori dan regresi linear berganda. Hasil analisis menunjukan secara serempak dan parsial, citra perusahaan, promosi penjualan, dan kualitas pelayanan berpengaruh secara signifikan dan positif terhadap kepuasan nasabah LPD Desa Pakraman Panjer.   Kata kunci: citra perusahaan, promosi penjualan, kualitas pelayanan, kepuasan nasabah
Pengaruh Kompensasi Dan Lingkungan Kerja Pada Loyalitas Karyawan Berdasarkan Jenis Kelamin Lea Ayu Stephani; I Made Artha Wibawa
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

This study aimed to examine the effect of compensation and work environment on employee loyalty by gender either simultaneously or partially.73 Respondnts as employees is determined using the method of saturated samples. Data were obtained through questionnaires,were analyzed using discriminant analysis techniques (discriminant analysis). Based on the analysis it was found that compensation and work environment simultaneously significant effect on employee loyalty. Partially compensated significant effect on employee loyalty. The working environment is partially no significant effect on employee loyalty. Keywords: Compensation, Employee Loyalty, Gender and Work Environment
Pengaruh Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pelanggan Pada Ramayana Department Store di Kota Denpasar Bayu Putra Prayoga; Ni Made Wulandari Kusumadewi; Alit Suryani
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

this study aims to determine the effect of service quality on customer satisfaction and loyalty in the Ramayana Department Store in the city of Denpasar. Number of respondents were 120 respondents using purposive sampling technique with criteria respondent with high school/ equivalent education, have visited and shopped in the Ramayana Department Store Denpasar at least 3 times a month. This research using path analysis with SPSS.  The results showed positive and significant effect of service quality on customer satisfaction, positive and significant effect of service quality on customer loyalty ,positive and significant effect of customer satisfaction on customer loyalty in Ramayana Department Store.   Kata Kunci: sevice quality,customer satisfaction, customer loyalty
Pengaruh Komunikasi, Kompensasi Finansial dan Kompetensi Terhadap Kinerja Karyawan Agus Hendra Putra; I Wayan Gede Supartha
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Employee’s performance is process that done by employee to reach the company’s goals. So its employee has a high performance, company should notice all factors that affect employee’s performance. This research has purpose to know communication effect, financial compensation, and competition to employee’s performance. This research was done in Hotel Agung Cottages Kuta, Badung with respondent amount is 60 respondents. Data collection was done by interview, observation, and questionnaire and its result tested by F test and t test also standardized coefficient beta which manage by software statistical of social science (SPSS) program for windows. This communication variable analysis, financial compensation, and competition by simultaneous has significant effect to employee’s performance by 75,8 percent contribution. Partially variable is also has significant effect and positive to employee’s performance. Financial compensation variable is variable that has dominant effect to employee’s performance and Hotel Agung Cottages is expected to notice communication, financial compensation, and competition so it can increase its employee’s performance
Pengaruh Likuiditas, Profitabilitas, Tangibility Assets, Ukuran Perusahaan dan Pajak Terhadap Struktur Modal Ni Kadek Sugiani Merta Dewi; Ida Bagus Badjra
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Penelitian ini bertujuan untuk mengetahui efek likuiditas, profitabilitas, tangibility assets, ukuran perusahaan dan pajak terhadap struktur modal. Penelitian dilakukan pada perusahaan property dan real estate yang terdaftar di Bursa Efek Indonesia (BEI) pada periode 2008 hingga 2012 dengan 20 perusahaan yang digunakan sebagai sampel. Metode purposive sampling merupakan metode penentuan sampel yang digunakan. Teknik analisis  yang digunakan adalah  analisis regresi linier berganda. Struktur modal diproksikan dengan Debt to Equity Ratio (DER), likuiditas diproksikan dengan Current Ratio (CR), tangibility assets diproksikan dengan tangibility assets ratio, ukuran perusahaan diproksikan dengan logaritma total aktiva dan pajak diproksikan dengan dengan logaritma pajak natural perusahaan. Hasil analisis diperoleh bahwa likuiditas dan profitabilitas berefek negatif dan signifikan terhadap struktur modal, sedangkan tangibility assets, ukuran perusahaan dan pajak berefek positif dan signifikan terhadap struktur modal.
Pengaruh Brand Image, Celebrity Endorser, Kualitas Produk, dan Kewajaran Harga Terhadap Niat Membeli Sepeda Motor Matic Merek Honda di Kota Denpasar I Made Satya Mardhiastina Putra; I. G. A Ketut Giantari
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

Industri sepeda motor semakin bersaing sehingga manajemen diharapkan dapat membuat strategi baik untuk pembangunan bagi sebuah citra, pengembangan kualitas produk, dan pertimbangan harga. Tujuan dari penelitian ini adalah untuk menguji  dan menganalisis pengaruh brand image, celebrity endorser, kualitas produk, dan kewajaran harga terhadap niat  membeli sepeda motor matic merek Honda di Kota Denpasar. Hasil analisis menunjukkan bahwa secara serempak brand image, celebrity endorser, kualitas produk, dan kewajaran harga berpengaruh positif dan signifikan terhadap niat membeli sepeda motor matic honda di Kota Denpasar Diketahui juga berpengaruh positif dan signifikan secara parsial antara brand image, celebrity endorser, kualitas produk, dan kewajaran harga terhadap niat membeli sepeda motor matic di Kota Denpasar.   Kata kunci: brand image, celebrity endorser, kualitas produk,  kewajaran harga, dan niat membeli
Pengaruh Kualitas Pelayanan dan Nilai Nasabah Terhadap Kepuasan Nasabah Pada PT. Bank BPD Bali Capem Unud Anak Agung Ayu Ratih Permata Sari; I Nyoman Nurcaya
E-Jurnal Manajemen Vol 3 No 10 (2014)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

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Abstract

The development of banking business has been growing rapidly. Customer satisfaction is an important thing that is maintained by the bank as it pertains to the success of a value of the service provided. The purpose  determined the effects of servquals and customer value on customer satisfaction’s Bank BPD Bali Capem Unud. This study used a propotionate random sampling’s method, with a sample size of 100 respondents. This study found that a significant and positive effect on customer satisfaction between service quality and customer value. PT. Bank BPD Bali Capem Unud suggested to improve the qualities of serviced and value for its customers to be able to retain customers and strengthen their image. Keywords: service quality, customer value and customer satisfaction.

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