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All Journal Jurnal Masyarakat Indonesia PUBLIDIMAS Masyarakat: Jurnal Pengabdian Fundamental and Applied Management Journal
Nazmah
Sekolah Tinggi Ilmu Manajemen Sukma
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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How Inclusive Hospitality Organizational Culture (IHOC) Drives Employee Service Outcomes through Psychological Safety and Job Satisfaction in Five-Star Hotels in Yogyakarta Nazmah; Agus Setiono; Zuraida; Maidiana Astuti Handayani; Esty Pudyastuti
Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): June
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i2.774

Abstract

This study examines the relationships between Inclusive Hospitality Organizational Culture (IHOC) and employee service outcomes in five-star hotels in Yogyakarta, with Psychological Safety and Job Satisfaction serving as parallel mediating mechanisms. Grounded in Social Exchange Theory, this study explores how inclusive cultural practices are associated with employee behavioral outcomes in highly competitive hospitality environments. Data were collected from 346 employees working in seven five-star hotels in Yogyakarta, and the proposed model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that IHOC is positively associated with Psychological Safety and Job Satisfaction, which in turn are associated with higher levels of Employee Loyalty, Employee Engagement, and Service Quality. Furthermore, the findings revealed that IHOC influences employee outcomes through both direct and indirect pathways, supporting a partial mediation model. The mediation analysis demonstrates that Job Satisfaction serves as a stronger mediating mechanism, particularly in explaining Employee Engagement and Service Quality, while Psychological Safety contributes more strongly to Employee Loyalty and Service Quality. These findings highlight the important roles of psychological safety and job satisfaction in translating an inclusive organizational culture into positive employee service outcomes within five-star hotel settings.
Optimalisasi Kinerja Tenaga Pengajar Dalam Meningkatkan Efisiensi Penyusunan Laporan Akhir Peserta Didik Pada TK ‘Aisyiyah Bustanul Athfal 33 Medan Desy Irana Dewi Lubis; Ade Rahma Ayu Siregar; nazmah; Husni Mubarak; Diana Suksesiwaty Lubis
Publikasi Pengabdian Masyarakat Vol 6 No 1 (2026): PUBLIDIMAS Vol. 6 No. 1 MEI 2026
Publisher : LPPM Universitas Potensi Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22303/publidimas.6.1.2026.11-18

Abstract

Teknologi semakin berkembang dan membantu manusia dalam menyelesaikan pekekerjaan masing-masing. Dengan adanya teknologi, pekerjaan manusia menjadi lebih cepat dan ringan untuk dikerjakan. Tujuan kegiatan pengabdian masyarakat ini ialah untuk mengenalkan menu mail merge dan mengaplikasikanya pada tenaga pengajar TK ‘Aisyiyah Bustanul Athfal 33 Medan dalam menyusun laporan akhir peserta didik. Kegiatan ini dilaksanakan pada April 2026 dengan 3 orang peserta yang juga berperan sebagai tenaga pengajar dalam penyusunan laporan akhir peserta didik. Hasil dari kegiatan ini ternyata seluruh peserta belum mengenal fungsi dari menu mail merge, sehingga dengan diperkenalkannya cara kerja menu ini dianggap sangat membantu mereka dalam menyusun laporan akhir peserta didik yang biasanya disusun satu persatu dan membutuhkan waktu serta ketelitian yang tinggi. Peserta sangat antusias dengan kegiatan ini, kegiatan pengabdian ini menggunakan metode ceramah, praktek dan diskusi. Metode praktek langsung dan diskusi merupakan metode yang sangat cocok untuk kegiatan ini karena para peserta dapat mengaplikasikan langsung materi yang telah disampaikan dan bertanya jika ada kesulitan.
Strategi Manajemen Keuangan yang Efektif untuk Mengurangi Stres Kerja di Lingkungan Kerja Lurah Harjosari II Aswin Akbar; NAZMAH; Dian Purnama Sari
Jurnal Masyarakat Indonesia (Jumas) Vol. 3 No. 02 (2024): Jurnal Masyarakat Indonesia (Jumas)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jumas.v3i02.108

Abstract

Work stress is an increasingly concerning issue in the modern work environment, including at Lurah Sitiharjo II. Excessive work stress can negatively impact employees' physical and mental health, reduce productivity, and lower job satisfaction. Work stress occurs when there is an imbalance between job demands and an individual's ability to meet those demands. At Lurah Sitiharjo II, administrative pressure, high public service demands, and limited resources often become major sources of stress for employees. Effective financial management is often overlooked as a means to reduce work stress. Good financial management provides stability and peace of mind, which helps alleviate stress. Research shows that poor financial management is a significant factor in causing work stress. Financial literacy and well-being programs can significantly reduce work stress levels by enhancing employees' understanding and skills in managing personal finances. Industrial and organizational psychology approaches indicate that effective financial management can increase motivation and job satisfaction. Employees who feel financially secure are more likely to show high commitment to the organization and have good relationships with colleagues and supervisors. Therefore, integrating effective financial management strategies into Lurah Sitiharjo II's policies not only improves employees' financial well-being but also reduces work stress, enhances job satisfaction, and boosts organizational productivity. This study aims to examine the relationship between effective financial management and the reduction of work stress at Lurah Sitiharjo II, as well as to identify best practices that can be implemented.
PEMBENTUKAN KARAKTER DISIPLIN DAN TANGGUNG JAWAB MELALUI EDUKASI NILAI-NILAI MANAJEMEN Desy Irana Dewi Lubis; Nazmah; Dina Octaviana
Masyarakat: Jurnal Pengabdian Vol. 3 No. 1 (2026)
Publisher : Yayasan Pendidikan Dan Pengembangan Harapan Ananda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58740/m-jp.v3i1.730

Abstract

Tujuan kegiatan pengabdian masyarakat ini untuk membentuk karakter disiplin dan tanggung jawab kepada anak-anak, melalui edukasi nilai-nilai manajemen berupa planning, organizing, actuating dan controlling yang disisipkan paga kegian praktik menanam kacang tanah. Metode yang digunakan adalah sosialisasi dan praktek langsung. Lokasi kegiatan berada di Yayasan Chalisaturrahmi Luqman Halim, Pondok Tahfiz Qur’an Al Luqman kecamatan Patumbak kabupaten Deliserdang. Hasil kegiatan ini berjalan sangat baik dengan 12 peserta yang hadir dengan rentang usia 6-12 tahun. Para peserta antusias dengan kegiatan yang dilakukan. Karakter disiplin timbul saat kegiatan ini berlangsung dan tanggung jawab timbul pada peserta yang dijadikan ketua kelompok. Dampak dari kegiatan ini, terasahnya karakter disiplin dan tanggung jawab ana-anak yang dipengaruhi oleh faktor sosial dan keluarga.
Co-Authors Ade Rahma Ayu Agus Setiono Aswin Akbar Desy Irana Dewi Lubis Dian Purnama Sari Diana Suksesiwaty Lubis Dina Octaviana Esty Pudyastuti Husni Mubarak Maidiana Astuti Handayani Zuraida