<![CDATA[The hospitality industry faces increasing demands to provide fast and high-quality services through effective interdepartmental work coordination. However, in practice, various operational challenges are still encountered, such as delays in room status information, undocumented communication, and informal coordination between the Front Office and Housekeeping departments. These conditions have the potential to cause delays in room readiness, increase guest waiting time, and generate service complaints that affect the hotel's operational efficiency. This study aims to analyze the organization of Front Office and Housekeeping teams at Campago Resort Hotel Bukittinggi and examine its influence on the hotel's operational efficiency. The study employed a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentation, and were analyzed through the stages of data reduction, data display, and conclusion drawing. The findings indicate that, structurally, team organization has been implemented effectively through clear task division, chain of command, and delegation of authority. However, functionally, weaknesses remain in the aspects of coordination, communication, and the inconsistent implementation of standard operating procedures. A communication system that still relies on verbal information exchange results in miscommunication and delays in information delivery, which affect room readiness and service quality provided to guests. This study contributes to the development of hospitality management knowledge, particularly in the field of organizational management and interdepartmental coordination, by demonstrating that hotel operational efficiency is determined not only by a well-established organizational structure but also by the effectiveness of communication systems, coordination mechanisms, and the consistent implementation of standard operating procedures in daily operations.
Industri perhotelan menghadapi tuntutan untuk memberikan pelayanan yang cepat dan berkualitas melalui koordinasi kerja yang efektif antar-departemen. Namun, pada praktiknya masih ditemukan berbagai kendala operasional, seperti keterlambatan informasi status kamar, komunikasi yang belum terdokumentasi, serta koordinasi kerja yang bersifat informal antara Front Office dan Housekeeping. Kondisi tersebut berpotensi menimbulkan keterlambatan kesiapan kamar, meningkatnya waktu tunggu tamu, dan munculnya keluhan pelayanan yang berdampak pada efisiensi operasional hotel. Penelitian ini bertujuan untuk menganalisis pengorganisasian tim Front Office dan Housekeeping di Campago Resort Hotel Bukittinggi serta mengkaji pengaruhnya terhadap efisiensi operasional hotel. Penelitian menggunakan metode kualitatif dengan pendekatan deskriptif. Data diperoleh melalui observasi, wawancara, dan dokumentasi, kemudian dianalisis melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa secara struktural pengorganisasian tim telah berjalan dengan baik melalui pembagian tugas, garis komando, dan delegasi wewenang yang jelas. Namun, secara fungsional masih terdapat kelemahan pada aspek koordinasi, komunikasi, dan penerapan standar operasional prosedur yang belum konsisten. Sistem komunikasi yang masih mengandalkan penyampaian lisan menyebabkan terjadinya miskomunikasi dan keterlambatan informasi yang berdampak pada kesiapan kamar dan kualitas pelayanan kepada tamu. Penelitian ini berkontribusi terhadap pengembangan ilmu manajemen perhotelan, khususnya pada kajian pengorganisasian dan koordinasi antar-departemen, dengan menunjukkan bahwa efisiensi operasional hotel tidak hanya ditentukan oleh struktur organisasi yang baik, tetapi juga oleh efektivitas sistem komunikasi, koordinasi, dan penerapan SOP secara konsisten dalam operasional sehari-hari.]]>
