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All Journal Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Devi Putri Rahmawati
Sekolah Tinggi Ilmu Ekonomi Pasundan, Bandung
Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Environmental Science Other

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Minimizing Human Error in the Supply Chain: A Case Study of the Fresh Bakery Division at PT Lotte Mart Indonesia, Bandung Adhie Fasha Nurhadian; Galih Putra Prawiranegara; Irena Larashati; Windi Matsuko Danasasmita; Indri Ayu Tansar; Asep Rochyadi Suherman; Ashila Dwiyanisa; Bobi Agung Wibowo; Devi Putri Rahmawati; Sandra Puspita Sari; Siti Fatimah; Venny Fitria Nursanti
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 3 No. 1 (2026): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v3i1.09

Abstract

This applied research and community service initiative addresses the critical issue of operational inefficiencies driven by human error within retail supply chains. To resolve this problem, the research team aims to identify the root causes of human error in the supply chain process and deliver actionable mitigation strategies tailored for the Fresh Bakery Division at PT Lotte Mart Indonesia, Bandung. The study employs a qualitative research methodology, mobilizing a collaborative team of university lecturers and students to gather field insights. The data collection process relies on semi-structured interviews and observations with corporate business actors and front-line operational executors who serve as key informants. The empirical findings reveal that specific communication gaps and manual entry steps trigger frequent PO discrepancies, which subsequently disrupt inventory flows. Based on these insights, this study provides structured protocols, digital double-check mechanisms, and targeted training interventions that effectively minimize human error.
Co-Authors Asep Rochyadi Suherman Bobi Agung Wibowo Danasasmita, Windi Matsuko Dwiyanisa, Ashila Fasha Nurhadian, Adhie Galih Putra Prawiranegara Larashati, Irena Sandra Puspita Sari Siti Fatimah Tansar, Indri Ayu Venny Fitria Nursanti