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All Journal Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Digital Business Management
Mustikasari Mustikasari
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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The Effect of Safety Knowledge and Safety Climate, Mediated by Safety Behavior and Management Support on Safety Performance Agus Salim; Sofwan Farisyi; Mustikasari Mustikasari
Dinasti International Journal of Digital Business Management Vol. 7 No. 4 (2026): Dinasti International Journal of Digital Business Management (June-July 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i4.6986

Abstract

The oil and gas industry is a sector with a high level of occupational safety risk, especially in marine operations involving various types of support vessels. The high potential for danger requires the implementation of an effective occupational safety and health (OSH) system, not only through policies and procedures, but also through the improvement of safety knowledge, safety climate, and safety behaviour of the crew. However, the occurrence of marine incidents shows that safety control efforts are not yet fully optimal. This study aims to analyse the influence of safety knowledge and safety climate on safety performance with safety behaviour as a mediating variable in marine operations management at Pertamina Subholding Upstream. This study uses a quantitative approach with a survey method targeting marine operation support ship crews. This study uses a quantitative approach with the Structural Equation Modelling–Partial Least Squares (SEM-PLS) method. Data was obtained through questionnaires distributed to crews involved in marine operations. The results of the study indicate that safety knowledge and safety climate have a positive effect on safety performance, with safety climate being the dominant factor. Safety knowledge and safety climate also have a positive effect on safety behaviour and management support. Furthermore, safety behaviour and management support are proven to act as mediating variables that strengthen the relationship between safety knowledge and safety climate on safety performance. These findings emphasize the importance of strengthening safety knowledge, creating a conducive safety climate, and consistent management commitment to continuously improve occupational safety performance in marine oil and gas operations
Penerapan Technology Acceptance Model terhadap Efektifitas Penggunaan Autogate Imigrasi (Studi pada Penumpang Maskapai di Terminal 3 Bandar Udara Internasional Soekarno-Hatta) Ulud Nopriyadi; Cecep Pahrudin; Mustikasari Mustikasari; Edi Abdurachman; Lira Agusinta; Jermanto Setia Kurniawan; Sandriana Marina
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7483

Abstract

Studi ini bertujuan untuk menganalisis penerapan Model Penerimaan Teknologi (TAM) terhadap efektivitas penggunaan autogate imigrasi oleh penumpang di Terminal 3 Bandara Internasional Soekarno-Hatta. Menggunakan pendekatan deskriptif kuantitatif dengan 209 responden, analisis data dilakukan melalui metode Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 3.2.9. Hasil menunjukkan bahwa persepsi kegunaan dan niat perilaku untuk menggunakan memiliki pengaruh positif yang signifikan terhadap penggunaan aktual. Selain itu, kualitas layanan, persepsi kegunaan, dan persepsi kemudahan penggunaan memiliki pengaruh signifikan terhadap niat perilaku untuk menggunakan. Variabel niat perilaku untuk menggunakan juga terbukti memediasi pengaruh ketiga variabel tersebut terhadap penggunaan aktual. Namun, kualitas layanan dan persepsi kemudahan penggunaan tidak memiliki pengaruh langsung yang signifikan terhadap penggunaan aktual. Studi ini memberikan kontribusi empiris terhadap pemahaman penerimaan teknologi autogate dan menawarkan implikasi praktis bagi pengelola bandara untuk meningkatkan layanan dan mengoptimalkan adopsi teknologi imigrasi.
Influence of Product Quality, Service Quality and Service Facilities on Passenger Satisfaction Soekarno-Hatta International Airport (Case Study on Luggage Service at The Airport) Setiya Nugraha; Yosi Pahala; Mustikasari Mustikasari
Dinasti International Journal of Management Science Vol. 6 No. 2 (2024): Dinasti International Journal of Management Science (November - December 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i2.3619

Abstract

This study was conducted along with the increasing number of air passengers at Soekarno-Hatta International Airport so that it must be supported by optimal services and still ensure flight safety and security. This study aims to analyze the effect of product quality, service quality, and service facilities on passenger satisfaction at Soekarno-Hatta International Airport, especially on baggage services. This study uses a quantitative approach with a survey method, where data is obtained through questionnaires distributed to 150 passengers at Soekarno Hatta Airport. Data analysis was carried out with validity tests, reliability tests and hypothesis tests to test the effect of product quality, service quality, and service facilities on passenger satisfaction. The results of the study showed that the three variables, namely product quality, service quality, and service facilities, significantly have a positive effect on passenger satisfaction. Of the three variables, service quality has the most dominant effect on passenger satisfaction in baggage services. These findings indicate that improvements in aspects of service quality, such as speed, security, and complaint handling, are needed to improve passenger satisfaction. The practical implications of this study confirm that the management of Soekarno-Hatta International Airport needs to focus on improving the quality of service and management of baggage service facilities to improve overall passenger satisfaction. Improving product quality should also not be ignored, because passengers demand security and comfort in using baggage services.
Co-Authors Agus Salim Cecep Pahrudin, Cecep Edi Abdurachman Jermanto Setia Kurniawan Lira Agusinta Sandriana Marina Setiya Nugraha Sofwan Farisyi Ulud Nopriyadi Yosi Pahala