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All Journal Warta Ardhia : Jurnal Perhubungan Udara Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik Journal of Business Studies and Management Review
Jermanto Setia Kurniawan
Trisakti Institute Of Transportation And Logistics
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Transportation Other

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Perwujudan/Implementasi Konsep Interaksi Aerotropolis Berbasis Tata Ruang di Indonesia Jermanto Setia Kurniawan
WARTA ARDHIA Vol 42, No 4 (2016)
Publisher : Research and Development Agency of The Ministry of Transportation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (738.902 KB) | DOI: 10.25104/wa.v42i4.249.195-202

Abstract

Banyak kegiatan usaha atau jasa komersial di sekitar kawasan bandar udara menjadi dasar terbentuknya konsep/model kota bandara (airport city) yang merupakan embrio terbentuknya konsep aerotropolis. Konsep ini berkembang secara organik dan dimulai dari bandar udara itu sendiri, dimana bandar udara tak hanya sebatas sebagai pendukung kegiatan penerbangan. Lebih dari itu, ada berbagai jenis kegiatan bisnis lainnya, sehingga bandar udara dan wilayah sekitarnya merupakan kawasan komersial yang terintegrasi. Prinsip perencanaan aerotropolis meliputi struktur ruang wilayah, jarak, zonasi, tata guna lahan, peruntukan utama fungsi kawasan, penyediaan kawasan bisnis, integrasi, dan konektivitas. Dalam perencanaan aerotropolis diperlukan upaya koordinasi dengan para pihak untuk pengembangan terhadap tata guna lahan di sekitar bandar udara. Pendekatan konsep yang ditawarkan sebagai implementasi pengembangan aerotropolis adalah menyelaraskan konsep Aerotropolis ke dalam Rencana Tata Ruang Wilayah (RTRW) dan Rencana Detail Tata Ruang (RDTR) Daerah; mengusulkan regulasi pendukung dari Pemerintah Daerah ke Pemerintah Pusat dalam bentuk Peraturan Presiden mengenai Pengembangan Kawasan Aerotropolis sebagai payung hukumnya; membentuk Badan Hukum Pengelola Kawasan Aerotropolis dalam rangka pelayanan satu pintu manajemen bersama-sama dengan para pemangku kepentingan. [Implementation of Aerotropolis Interaction Concept Based Spatial in Indonesia] Many business activities or commercial services that are involved around the airport serve as the basis of the concept/model of airport city formation which is later become the embryo of the aerotropolis concept. This concept evolved organically and is started from the airport itself, where the airport is not only limited as a proponent of aviation activity. Moreover, there are various kinds of other business activities, so that the airport and the surrounding area constitute as an integrated commercial area. The principle of an aerotropolis planning includes the spatial structure, distance, zoning, land-use, area function main designation, providing business district, integration, and connectivity. The aerotropolis planning requires the coordination efforts from all stakeholders for the development of the land-use around the airport. The approach concepts that are offered as the implementation of aerotropolis development are aligning the concept of aerotropolis into the regional Spatial Plan and Detailed Spatial Plan; proposing the supporting regulations from Local Governments to Central Government in the form of Presidential Regulation as the legal aspect in regard to the development of aerotropolis region; forming the legal entity for managing aerotropolis area in order to serve the users and form the joint management together with the stakeholders.
The Performance of Aviation Security Personnel Services at Sentani Airport Muhammad Fauzi; Aswanti Setyawati; Jermanto Setia Kurniawan
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 7, No 2 (2021): Mei
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.329 KB) | DOI: 10.54324/j.mbtl.v7i2.655

Abstract

Some of the efforts that can be made to improve aviation security performance are by implementing security screening and airport security programme. The study was conducted at Sentani Airport in 2019 using quantitative methods, with the number of research samples taken in total saturation of 50 personnel at Sentani Airport. Data collected through instruments in the form of statement sheets with ordinal scale models that have been tested, linear regression, partial or simultaneous. The research is using path analysis technique. Based on the results of the study show that security screening has a direct effect on flight aviation security of 2.224 and there is a direct influence of airport security programme on Aviation Security Performance of 4.186 and there is a significant positive effect of security screening on airport security programme is 5.491 and based on the results of the study shows that Security screening indirectly has an effect of 1320,879 on Aviation Security Performance through mediation of Airport Security Programme. 
CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER Rezty Fauziah Novianty; Juliater Simamarta; Dinar Dewi Kurnia; Jermanto Setia Kurniawan
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (246.142 KB) | DOI: 10.22437/jbsmr.v5i1.14585

Abstract

This study aims to determine the effect of ticket price and service quality on customer loyalty through passenger satisfaction as an intervening variable on the Low Cost Carrier (LCC ) of Lion Air airlines. Low Cost Carrier airlines which have relatively cheap ticket price, but due to the economic crisis in Indonesia, these air transportation services are relatively expensive compared to the previous year, which according to the Indonesian National Air Carrier Association, the increase reached almost 40-120% for each airline, because the increase that occurred made LCC airlines, especially Lion Air, experience a very drastic decrease in passengers by 35% in 2019, apart from ticket price increases, the quality of service provided by lion air airlines is also still not good so that passengers are not satisfied with Lion Air airlines. This research was conducted at Soekarno Hatta International Airport. The study was conducted using quantitative methods, with a sample of 100 respondents and data were taken using a questionnaire and processed using smart-PLS 3. The results of this study are from 7 proposed hypotheses, 6 of which are accepted and 1 of the hypothesis is rejected, for the rejected hypothesis is the effect of ticket price on the loyalty of Lion Air airline passengers.
Customer’s Loyalty Parameters of Sikorsky S76 Chartered Helicopter Arsya Nadira Syafiudin; Ika Utami Yulihapsari; Azmieti Kurnia Sinta; Salahudin Rafi; Jermanto Setia Kurniawan; Theresye Yoanyta Octora
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 1 (2023): Maret
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v9i1.1067

Abstract

The study aims to determine the impact of the maintenance department and supporting facilities of PT. Pelita Air Service 2020 loyalty’s performance based on its customer’s satisfaction. The sample of 150 respondents from PT. Pelita Air Service’s Sikorsky S76 chartered Helicopter customers were obtained using quantitative descriptive method and purposive sampling using Slovin formula. SEM path analysis method and Smart Partial Least were used to test the validity and reliability of the data. Based on the findings, the performance of the Sikorsky S76 Helicopter’s maintenance department and chartered support facilities has a direct positive and significant impact on customer’s satisfaction and loyalty. The satisfaction factor has a direct positive and significant impact on customer’s loyalty. The customer’s satisfaction affects the performance of the maintenance department and the supporting facilities of the Sikorsky S76 chartered Helicopter at PT. Pelita Air Service 2020.
Efektivitas Sistem Manajemen Mutu terhadap Kualitas Data Aeronautika Di Pusat Informasi Aeronautika Dina Yunita; Charles An; Jermanto Setia Kurniawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.7771

Abstract

Keandalan data aeronautika merupakan faktor penting dalam mendukung keselamatan dan efisiensi operasi penerbangan. Pusat Informasi Aeronautika (PIA) memiliki tanggung jawab dalam memastikan bahwa data yang dipublikasikan akurat, mutakhir dan sesuai standar ICAO Annex 15 serta PANS-AIM. Namun, hasil publikasi Pusat Informasi Aeronautika masih menunjukkan adanya ketidakakuratan data, seperti perbedaan koordinat, duplikasi waypoint, serta inkonsistensi prosedur yang berpotensi menimbulkan kebingungan pengguna, meningkatkan risiko human error, dan menurunkan tingkat keselamatan penerbangan. Penelitian ini bertujuan untuk menganalisis efektivitas penerapan Sistem Manajemen Mutu (SMM) terhadap peningkatan kualitas data aeronautika. Metode penelitian menggunakan pendekatan pengukuran efektivitas melalui survei terhadap personel Aeronautical Information Management (AIM) serta pengumpulan data-data yang berasal dari peraturan, dokumen, buku, laporan, catatan dan rekaman serta foto. Hasil penelitian menunjukkan bahwa penerapan SMM berpengaruh signifikan terhadap kualitas data aeronautika. Kesimpulan penelitian menegaskan bahwa SMM memiliki kontribusi terhadap kualitas publikasi data aeronautika. Temuan ini dapat menjadi dasar perbaikan berkelanjutan dalam manajemen data aeronautika di Pusat Informasi Aeronautika.
Analisis Pemilihan Angkutan Sewa Khusus Online untuk Peningkatan Kualitas Pelayanan di Bandara Internasional Soekarno-Hatta Deni Agus Kurniawan Deni; Juliater Simarmata; Reni Dian Octaviani; Jermanto Setia Kurniawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.6255

Abstract

Kebutuhan pelanggan terhadap angkutan sewa khusus online di Bandara Internasional Soekarno-Hatta (CGK) terus meningkat dari tahun ke tahun. Kondisi ini menuntut pengelola bandara untuk menyediakan layanan transportasi yang terstandarisasi dan mampu memberikan diferensiasi guna membentuk persepsi positif dari pengguna jasa. Penelitian ini bertujuan untuk mengidentifikasi kriteria layanan angkutan sewa khusus online yang wajib dimiliki oleh setiap brand operator yang bekerja sama dengan pengelola bandara. Metode penelitian dilakukan dalam dua tahap. Tahap pertama menggunakan Importance Performance Analysis (IPA) untuk menilai tingkat kepentingan dan kinerja pelayanan berdasarkan persepsi penumpang. Tahap kedua menggunakan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) untuk menentukan prioritas pemilihan brand operator berdasarkan preferensi pengguna. Hasil analisis IPA menunjukkan empat atribut layanan berada pada Kuadran I (prioritas utama), yaitu durasi waktu penjemputan sesuai aplikasi, pemasangan stiker informasi pengaduan dan larangan merokok, adanya promosi atau tambahan layanan gratis, serta ruang tunggu calon penumpang sebelum dijemput. Sementara hasil TOPSIS menunjukkan Bluebird sebagai brand dengan preferensi tertinggi, diikuti Grabcar, Maxim, dan Gocar. Integrasi kedua metode menghasilkan enam usulan perbaikan yang dapat dijadikan standar layanan oleh PT Angkasa Pura Indonesia guna meningkatkan kualitas transportasi angkutan sewa khusus online di Bandara CGK secara menyeluruh.
The Effect of Parking Waiting Time, OTP and Incoming Baggage Handling System (BHS) on Passenger Satisfaction with Service Quality as A Mediation Variable at Terminal 3 Soekarno-Hatta International Airport Idham Iriansyah; Jermanto Setia Kurniawan; Yana Tatiana; Mustika Sari; Reni D. Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7466

Abstract

This study aims to analyze the influence of Parking Stand, On-Time Performance (OTP), and Inbound Baggage Handling System (BHS) Waiting Time on Passenger Satisfaction, with Service Quality as the mediating variable at Terminal 3 of Soekarno-Hatta International Airport. The population of this study consists of passengers at Terminal 3 of Soekarno-Hatta International Airport, with a sample of 168 respondents meeting the criteria, using a quantitative descriptive approach. The research method employed is the Structural Equation Model (SEM), analyzed using Smart-PLS 3.2.9 software. The results indicate significant effects of Parking Stand on passenger satisfaction, On-Time Performance on passenger satisfaction, BHS Waiting Time on passenger satisfaction, Parking Stand on service quality, On-Time Performance on service quality, BHS Waiting Time on service quality, and Service Quality on passenger satisfaction. However, Parking Stand has an insignificant effect on service quality. Furthermore, Service Quality mediates the relationship between Parking Stand and passenger satisfaction, as well as between On-Time Performance and passenger satisfaction. However, Service Quality does not mediate the relationship between BHS Waiting Time and passenger satisfaction.
Penerapan Technology Acceptance Model terhadap Efektifitas Penggunaan Autogate Imigrasi (Studi pada Penumpang Maskapai di Terminal 3 Bandar Udara Internasional Soekarno-Hatta) Ulud Nopriyadi; Cecep Pahrudin; Mustikasari Mustikasari; Edi Abdurachman; Lira Agusinta; Jermanto Setia Kurniawan; Sandriana Marina
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7483

Abstract

Studi ini bertujuan untuk menganalisis penerapan Model Penerimaan Teknologi (TAM) terhadap efektivitas penggunaan autogate imigrasi oleh penumpang di Terminal 3 Bandara Internasional Soekarno-Hatta. Menggunakan pendekatan deskriptif kuantitatif dengan 209 responden, analisis data dilakukan melalui metode Structural Equation Modeling (SEM) menggunakan perangkat lunak SmartPLS 3.2.9. Hasil menunjukkan bahwa persepsi kegunaan dan niat perilaku untuk menggunakan memiliki pengaruh positif yang signifikan terhadap penggunaan aktual. Selain itu, kualitas layanan, persepsi kegunaan, dan persepsi kemudahan penggunaan memiliki pengaruh signifikan terhadap niat perilaku untuk menggunakan. Variabel niat perilaku untuk menggunakan juga terbukti memediasi pengaruh ketiga variabel tersebut terhadap penggunaan aktual. Namun, kualitas layanan dan persepsi kemudahan penggunaan tidak memiliki pengaruh langsung yang signifikan terhadap penggunaan aktual. Studi ini memberikan kontribusi empiris terhadap pemahaman penerimaan teknologi autogate dan menawarkan implikasi praktis bagi pengelola bandara untuk meningkatkan layanan dan mengoptimalkan adopsi teknologi imigrasi.
Co-Authors Arsya Nadira Syafiudin Aswanti Setyawati Azmieti Kurnia Sinta Cecep Pahrudin, Cecep Charles An Deni Agus Kurniawan Deni Dina Yunita Dinar Dewi Kurnia Edi Abdurachman Idham Iriansyah Ika Utami Yulihapsari Juliater Simamarta Juliater Simarmata Lira Agusinta Muhammad Fauzi Mustika Sari Mustikasari Mustikasari Octaviani, Reni Dian Rafi, Salahudin Reni D. Octaviani Rezty Fauziah Novianty Sandriana Marina Ulud Nopriyadi Yana Tatiana