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All Journal Jurnal Manajemen & Supervisi Pendidikan Jurnal Administrasi dan Manajemen Pendidikan
Khairatunnisa Khairatunnisa
Universitas Lambung Mangkurat
Decision Sciences, Operations Research & Management Education

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Implementation of Total Quality Management (TQM) for Enhancing Educational Quality: A Case Study of SMK Negeri 1 Buntok, Indonesia Dwi Septian; Khairunnisa Khairunnisa; Khairatunnisa Khairatunnisa; Rida Maulidia; Aslamiah Aslamiah; Celia Cinantya
JMSP (Jurnal Manajemen dan Supervisi Pendidikan) Vol 10, No 2 (2026): Vol. 10 No. 2 Maret 2026
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um025v10i22026p300

Abstract

Abstract: Improving the quality of education has become a strategic priority in developing competitive, adaptive, and high-quality human resources in the global era. In the context of vocational education, the demand for graduates’ relevance to labor market needs further emphasizes the importance of an effective and sustainable quality management system. Total Quality Management (TQM) is a managerial approach that focuses on continuous improvement through the active involvement of all organizational members. However, the implementation of TQM in vocational schools, particularly in regional contexts, still faces various contextual challenges that have not been extensively explored. Therefore, this study aims to analyze the implementation of TQM in improving educational quality at SMK Negeri 1 Buntok and to identify its supporting and inhibiting factors. This study employed a qualitative approach using a case study design. Data were collected through observations, in-depth interviews, and document analysis involving the principal, teachers, administrative staff, and school committee as key informants. Data analysis was conducted interactively through data reduction, data display, and conclusion drawing to obtain a comprehensive and contextual understanding. The findings reveal that the implementation of TQM at SMK Negeri 1 Buntok has been carried out systematically and integrated into the eight National Education Standards. The principal plays a crucial role as a key driver in fostering a quality culture through transformational, collaborative, and data-driven leadership. In addition, active participation of school members and community support serve as key enabling factors. However, several challenges remain, including the mismatch between teachers’ competencies and their teaching assignments, as well as the uneven understanding of TQM concepts among educators. This study contributes empirically to the enrichment of TQM literature in vocational education, particularly in regional contexts, and highlights that successful TQM implementation is determined by the synergy between leadership, organizational culture, and human resource readiness. Keywords: education quality improvement; integrated quality management; total quality management; vocational school
Developing and Evaluating Instructional Supervision Programs to Enhance Teacher Performance: A Case Study of SMK Negeri 1 Buntok, Indonesia Dwi Septian; Khairunnisa Khairunnisa; Khairatunnisa Khairatunnisa; Sulistiyana Sulistiyana; Metroyadi Metroyadi
JMSP (Jurnal Manajemen dan Supervisi Pendidikan) Vol 9, No 3 (2025): Vol. 9 No. 3 Juli 2025
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um025v9i32025p414

Abstract

Abstract: Instructional supervision is an essential component of the teacher professional development system aimed at improving the quality of learning processes and outcomes. This study aims to develop and evaluate an effective instructional supervision program to enhance teacher performance at SMKN 1 Buntok. A descriptive qualitative approach was employed, focusing on the implementation process of supervision, program development, and the evaluation of its impact on teacher performance improvement. Data were collected through in-depth interviews, observations, and document studies involving the principal, school supervisors, and teachers. Data analysis was conducted interactively through the stages of data reduction, data presentation, and conclusion drawing. The results show that instructional supervision at SMKN 1 Buntok was previously administrative in nature and had not yet focused on professional teacher development. Through the development of a supervision program designed based on teacher needs, its implementation became more structured, collaborative, and reflective. Evaluation of the supervision program indicated significant improvements in teacher performance, particularly in lesson planning, teaching implementation, and teachers’ ability to reflect on student learning outcomes. The theoretical framework used in this study includes concepts of instructional supervision, supervision program development, supervision evaluation, and teacher performance, which collectively demonstrate that well-planned supervision development and evaluation can foster continuous improvement in teacher professionalism and performance. Keywords: Instructional supervision; teacher performance; professional development; qualitative study; supervision program evaluation; SMKN 1 Buntok
STRATEGI KEPALA SEKOLAH DALAM MENGELOLA SUMBER DAYA GURU UNTUK MENINGKATKAN MUTU PENDIDIKAN DI SEKOLAH SMKN 1 BUNTOK Dwi Septian; Khairunnisa Khairunnisa; Khairatunnisa Khairatunnisa; Ahmad Suriansyah; Aslamiah Aslamiah
JAMP : Jurnal Administrasi dan Manajemen Pendidikan Vol 9, No 1 (2026): Volume 9 No 1 Maret 2026
Publisher : Universitas Negeri Malang

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Abstract

Penelitian ini bertujuan untuk mendeskripsikan strategi kepala sekolah dalam mengelola sumber daya guru guna meningkatkan mutu pendidikan di SMKN 1 Buntok. Kepala sekolah memiliki peran penting dalam pengelolaan sumber daya manusia, terutama guru, sebagai faktor utama dalam mencapai tujuan pendidikan yang berkualitas. Dalam penelitian ini, pendekatan yang digunakan adalah kualitatif dengan metode studi kasus. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi terhadap kepala sekolah, guru, dan pihak terkait lainnya. Hasil penelitian menunjukkan bahwa strategi kepala sekolah dalam mengelola sumber daya guru meliputi perencanaan SDM, pengembangan kompetensi guru melalui pelatihan dan bimbingan, serta motivasi dan evaluasi kinerja guru secara berkala. Dampak dari strategi tersebut tercermin dalam peningkatan kualitas pengajaran, atmosfer kerja yang kondusif, serta prestasi siswa yang semakin baik. Penelitian ini menyimpulkan bahwa pengelolaan guru yang efektif melalui strategi yang terencana dan berkesinambungan dapat berkontribusi signifikan terhadap peningkatan mutu pendidikan di sekolah. Saran yang diberikan adalah perlunya dukungan yang lebih kuat dari pihak eksternal, seperti pemerintah daerah, untuk menyediakan fasilitas dan program pelatihan yang memadai bagi guru.
Co-Authors Ahmad Suriansyah Aslamiah Aslamiah Celia Cinantya Dwi Septian Khairunnisa Khairunnisa Metroyadi Metroyadi Rida Maulidia Sulistiyana