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All Journal Bharasumba Jurnal Multidispliner Jurnal Multidisipliner Kapalamada QAWIUN : Jurnal Penelitian dan Pengabdian Masyarakat
Ridwan
Universitas Pembangunan Nasional "Veteran" Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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PERSEPSI PENUMPANG TERHADAP LAYANAN MRT DI STASIUN BLOK M Najla Dara Ayunda; Anggrelita Mutiara Salsabila Dewi; Gabriella Dofani Natalia Siregar; Achmad Aidil Viqri; Ridwan; Faris Widiyatmoko
Jurnal Multidisipliner Kapalamada Vol. 5 No. 02 (2026): JURNAL MULTIDISIPLINER KAPALAMADA
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/kapalamada.v5i02.2493

Abstract

This study aims to analyze passenger perceptions of service quality at MRT Blok M Station in Jakarta, as well as to identify factors contributing to satisfaction and dissatisfaction. A qualitative descriptive approach was employed, with data collected through an online survey using Google Form consisting of open-ended essay questions distributed to 32 respondents selected via purposive sampling. Data were analyzed through qualitative content analysis using Braun and Clarke's thematic analysis model and interpreted within the SERVQUAL framework. The results show that passenger perceptions are generally positive across six dimensions: physical access and inclusivity (87.5%), navigation and information systems (96.9%), staff service quality (65.6%), operational punctuality (46.9%), station facility conditions (87.5%), and safety and comfort (84.4%). However, several issues require attention, including misuse of disability facilities, limited escalator coverage, inefficient tap-in/tap-out placement, and overcrowding during peak hours. These findings provide empirical input for MRT Jakarta's ongoing service improvement efforts.
Demokrasi Bottom-up dalam Penganggaran di Porto Alegre: Peran Kelompok Masyarakat dalam Tata Kelola Anggaran Daerah Nabila Fitria Ariyanti; Averina Shalva; Fayza Arzmy Niafaran; Ridwan; Gema Pertiwi
QAWIUN : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 2 No. 1 (2026): 2026
Publisher : PT.Hassan Group Publiseher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/qw.v2i1.1162

Abstract

This study examines the mechanism of participatory budgeting (PB) in Porto Alegre, Brazil, as a bottom-up democracy model in regional budget governance. Using a qualitative descriptive-analytical approach based on library research and guided by the Empowered Participatory Governance (EPG) framework, this study addresses three main questions: (1) how PB operates in Porto Alegre, (2) the role of community groups in the process, and (3) the factors that support and hinder its implementation. The findings indicate that Porto Alegre's PB operates through an annual deliberation cycle across 16 budget districts, granting citizens, especially the urban poor, real authority to determine public spending priorities through a devolved, multi-tiered forum structure. Civil society groups, including neighborhood associations, labor organizations, women's groups, and urban movements, serve as key driving actors that mobilize participation, channel aspirations, monitor implementation, and uphold the integrity of the deliberative process. Key supporting factors include the political commitment of the Partido dos Trabalhadores, strong civil society organizational capacity, inclusive institutional design, and growing public trust. Meanwhile, dependence on political leadership, unequal capacity among groups, fiscal constraints, and the potential for de-democratization became obstacles that weakened PB's sustainability after 2004. These findings have significant implications for strengthening citizen participation mechanisms in the context of Musrenbang in Indonesia.
Peningkatan Pelayanan KRL dengan Penambahan Gerbong Red Line (Bogor-Jakarta Kota): Analisis Respon dan Persepsi Pengguna di Stasiun Manggarai Marsya Zusrieka; Chifra Zeila Pramesyanti; Andzi Salwa Salsabila; Hafiz Zaki Hanifan; Ridwan; Faris Widiyatmoko
Jurnal Multidisipliner Bharasumba Vol 5 No 03 (2026): BHARASUMBA: Jurnal Multidisipliner
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/bharasumba.v5i03.2522

Abstract

This study aims to analyze the implementation of the policy of adding train cars to the KRL Red Line (Bogor–Jakarta Kota) and to examine users’ responses and perceptions regarding service improvements at Manggarai Station. The research employed a qualitative approach using a descriptive method. Data were collected through interviews with KRL passengers and station personnel, supported by relevant literature. The findings indicate that the addition of train cars positively improved travel comfort by reducing passenger overcrowding and enhancing mobility. The policy was also perceived as a responsive initiative by the service provider to address increasing passenger demand. However, several challenges remain, including congestion during peak hours, schedule punctuality, and limited operational information. Therefore, continuous improvement efforts are required to enhance service effectiveness, optimize operational performance, strengthen passenger satisfaction, and ensure sustainable, reliable, efficient, and user-oriented public transportation services in the future.
Co-Authors Achmad Aidil Viqri Andzi Salwa Salsabila Anggrelita Mutiara Salsabila Dewi Averina Shalva Chifra Zeila Pramesyanti Faris Widiyatmoko Fayza Arzmy Niafaran Gabriella Dofani Natalia Siregar Gema Pertiwi Hafiz Zaki Hanifan Marsya Zusrieka Nabila Fitria Ariyanti Najla Dara Ayunda