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All Journal Jurnal Ilmiah Tata Sejuta STIA Mataram JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS
Vera Aryani
Politeknik Negeri Pontianak
Economics, Econometrics & Finance Social Sciences

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PENGARUH WORK FAMILY CONFLICT DAN WORK LIFE BALANCE TERHADAP LIFE SATISFACTION TERHADAP IBU BEKERJA PADA SEKTOR PERBANKAN DI PONTIANAK Vera Aryani
JURNAL PERSPEKTIF ADMINISTRASI DAN BISNIS Vol. 6 No. 1 (2025)
Publisher : JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI PONTIANAK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38062/jpab.v6i1.1025

Abstract

Bagi ibu yang bekerja di lembaga pemerintahan, organisasi, maupun perusahaan tantangan yang dirasakan akan terasa jauh lebih besar. Seorang Ibu harus bisa menjadi seorang pekerja, guru, dan menjalankan peran sebagai Ibu pada saat yang bersamaan. Selain itu, ibu juga harus melakukan pekerjaan lain setelah berada di rumah, seperti mengerjakan pekerjaan rumah tangga di rumah hingga membersihkan rumah. Penelitian ini bertujuan menganalisis dan menguji pengaruh work-family conflict dan work-life balance terhadap life satisfaction ibu bekerja pada sektor perbankan di Pontianak. Survey penelitian dilakukan dengan menyebarkan kuesioner terhadap 100 orang ibu bekerja pada sektor perbankan dan diolah menggunakan metode SEM-PLS dengan bantuan SmartPLS 3.3.9. Hasil penelitian menunjukkan bahwa work-life conflict berpengaruh terhadap life satisfaction sedangkan work-life conflict tidak berpengaruh terhadap work-life balance dan work-life balance tidak berpengaruh terhadap life satisfaction. Penelitian ini memiliki keterbatasan dalam pelaksanaannya terutama jumlah sampel. Jumlah sampel yang digunakan hanya 100 responden yang dinilai sangat sedikit dibandingkan dengan jumlah keseluruhan ibu bekerja di sektor perbankan di Pontianak.
Evaluasi Sistem Pelayanan Administrasi Kependudukan Berbasis Elektronik di Dinas Kependudukan dan Pencatatan Sipil Kota Pontianak Magdalena Depriyani; Vera Aryani; Ika Lusiana Sari
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 11 No 2 (2025): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v11i2.688

Abstract

This study aims to evaluate the electronic service system at the Department of Population and Civil Registration of Pontianak City. The evaluation is based on five indicators: effectiveness, efficiency, accessibility, user data privacy and security, and public satisfaction and participation. This research uses a descriptive qualitative method. Data were collected through observation, interviews, and documentation. The results show that, in terms of effectiveness, systems such as Pioneers and Siantan have accelerated administrative processes and expanded service coverage. In terms of efficiency, these systems have reduced physical queues and shortened service times, although limited daily quotas remain a constraint. Regarding accessibility, digital literacy gaps—especially in certain areas still hinder some citizens from utilizing electronic services. User privacy and data security are maintained through collaboration with the Communications and Information Agency (Kominfo) and the implementation of security testing. Meanwhile, overall public satisfaction is relatively high, despite complaints about network access and limited service hours. Community participation is also actively seen, including initiatives to assist other residents in using online services. In conclusion, Disdukcapil’s electronic services have shown positive development, but improvements are still needed in technical infrastructure, digital literacy, and system strengthening to ensure inclusive and sustainable service delivery.
Co-Authors Ika Lusiana Sari Magdalena Depriyani