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All Journal Multidisciplinary Indonesian Center Journal Indonesian Journal of Social Science and Education
Mujito
Institut Teknologi dan Bisnis Dewantara
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THE INFLUENCE OF CUSTOMER SATISFACTION, CUSTOMER DELIGHT AND CUSTOMER TRUST ON CUSTOMER LOYALTY IN THE SHOPEE MARKETPLACE Mujito; Tika Kartika Asri; Wawan Hari Subagyo; Eidelweijs Andririnjani Putri; Andri Catur Trissetianto
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 1 (2026): Vol. 3 No. 1 Edisi Januari 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i1.2044

Abstract

This study aims to analyze the influence of Customer Satisfaction, Customer Delight, and Customer Trust on customer loyalty in the Shopee marketplace. A quantitative approach was employed with data collected through questionnaires to active Shopee users. Multiple linear regression results show that the three independent variables simultaneously have a significant effect on customer loyalty, but only Customer Trust has a significant partial effect. The Adjusted R Square indicates that the independent variables explain approximately 41.4% of the variation in customer loyalty. These findings highlight the importance of building customer trust as a key strategy in maintaining loyalty on e-commerce platforms.
THE USE OF FINTECH AS A MEDIATING VARIABLE OF FINANCIAL LITERACY ON THE DIGITAL SHOPPING BEHAVIOR OF GENERATION Z UNIVERSITY STUDENTS IN INDONESIA Zeze Zakaria Hamzah; Mujito; Herman; Wahid Akbar Basudani; Vionita Qatrunnada
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 1 (2026): Vol. 3 No. 1 Edisi Januari 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i1.2269

Abstract

This study examines the relationship between financial literacy, fintech usage, and digital shopping behavior among Generation Z university students in Indonesia, as well as the mediating role of fintech usage in this relationship. Data were collected from student respondents using purposive sampling and analyzed with path analysis. The results indicate that financial literacy significantly increases fintech usage, and fintech usage positively influences digital shopping behavior. The direct effect of financial literacy on digital shopping behavior becomes insignificant when fintech usage is included in the model, indicating that fintech usage fully mediates this relationship. These findings suggest that financial literacy encourages students to be more active in using fintech, and it is the intensity of fintech usage that drives their digital shopping behavior. This study highlights the importance of strengthening financial literacy and understanding financial technology to foster healthy financial behavior among students.
PERAN FAKTOR DEMOGRAFI DAN PASAR TENAGA KERJA DALAM MENDORONG PERTUMBUHAN EKONOMI DI JAWA BARAT Muhlis; Novita Anggraeni; Mujito
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 1 (2026): Vol 2 No 1: Edisi Januari 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i1.2373

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh jumlah penduduk dan tingkat pengangguran terhadap pertumbuhan ekonomi di Jawa Barat. Penelitian menggunakan pendekatan kuantitatif dengan data sekunder periode 2015–2024 yang bersumber dari publikasi resmi Badan Pusat Statistik. Metode analisis yang digunakan adalah regresi linier berganda untuk mengetahui pengaruh variabel independen terhadap pertumbuhan ekonomi secara parsial maupun simultan. Hasil penelitian menunjukkan bahwa secara parsial jumlah penduduk memiliki pengaruh negatif namun tidak signifikan terhadap pertumbuhan ekonomi. Sebaliknya, tingkat pengangguran berpengaruh negatif dan signifikan terhadap pertumbuhan ekonomi. Hasil uji simultan menunjukkan bahwa kedua variabel secara bersama-sama berpengaruh terhadap pertumbuhan ekonomi dengan nilai signifikansi 0,023. Nilai koefisien determinasi sebesar 0,609 menunjukkan bahwa 60,9% variasi pertumbuhan ekonomi dapat dijelaskan oleh jumlah penduduk dan tingkat pengangguran, sedangkan sisanya dipengaruhi oleh faktor lain di luar model penelitian seperti investasi, pendidikan, dan inflasi. Hasil ini menunjukkan pentingnya kebijakan penciptaan lapangan kerja dan peningkatan kualitas sumber daya manusia.
Co-Authors Andri Catur Trissetianto Eidelweijs Andririnjani Putri Herman, Herman Muhlis Novita Anggraeni Tika Kartika Asri Vionita Qatrunnada Wahid Akbar Basudani Wawan Hari Subagyo Zeze Zakaria Hamzah