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Strengthening Superior Tourist Village Governance Administration: Perspectives from Human Resources, Public Services, and Social Media Emil Al-Fath Ilmawan; Mulyaningsih; Aceng Ulumudin; Benni Yandiana
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.961

Abstract

Indonesia’s tourist villages are expanding, yet many “superior” villages struggle to translate growth into accountable and sustainable governance. This study synthesizes evidence on how human resources, public services, and social media strengthen village-level tourism administration. Drawing on sustainable tourism governance, collaborative governance, and smart tourism perspectives, we conducted a PRISMA 2020–guided systematic literature review of Scopus Q1 journals (2015–2026). From 80 screened records, 30 articles met eligibility and were analyzed through iterative thematic coding. Results indicate governance improves when (1) HR capacity building embeds sustainability and digital competencies, (2) public services are digitized to standardize processes, enhance transparency, and improve service quality, and (3) social media is managed as participatory feedback and branding infrastructure. Yet digital divides and resource constraints may erode gains unless policy instruments and cross-sector partnerships provide enabling support. We propose an integrated three-step governance model aligned with ESG, emphasizing social and governance dimensions for rural destinations. Keywords: Public Service Digitalization, Social Media Governance, Tourist Village Governance
Development of Kandangwesi Religious Tourism Village in Bojong Village, Bungbulang District, Garut Regency: A Multi-Actor Collaborative Governance Perspective Ade Burhanudin; Benni Yandiana; Mulyaningsih; Sopa Siti Marwah
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.1057

Abstract

Bojong Village, located in Bungbulang District, Garut Regency, has religious tourism potential in the form of the Kandangwesi site, which holds strong historical, spiritual, and cultural value for the local community and pilgrims from various regions. This potential opens up opportunities for development as a religious tourism village that can encourage local economic growth and improve community welfare. However, the development process still faces several problems, including weak tourism management institutions, limited human resource quality, suboptimal coordination between stakeholders, and limited supporting facilities and infrastructure. These conditions demonstrate the importance of implementing collaborative governance involving various actors in village tourism management. This study aims to analyze the development of the Kandangwesi Religious Tourism Village through the perspective of multi-actor collaborative governance. The study used a qualitative approach with a descriptive qualitative research type. Data collection was conducted through in-depth interviews, field observations, and documentation studies involving informants from the village government, the Garut Regency Tourism Office, tourism managers, religious leaders, the local community, and micro and small business actors. The results show that the development of religious tourism villages has involved various actors, but the collaboration patterns formed are still informal. The village government acts as a facilitator and policy director, tourism managers as technical implementers, religious leaders as guardians of spiritual values, local communities as primary supporters of tourism activities, and business actors as drivers of economic activity. Barriers to collaboration include budget constraints, low tourism human resource capacity, weak institutional coordination, and limited infrastructure. Meanwhile, development opportunities are supported by strong local religious and cultural values, high community support, and a relatively stable pilgrimage tourism market potential. Based on these findings, it can be concluded that the implementation of multi-actor collaborative governance plays a strategic role in realizing the development of sustainable religious tourism villages, thus requiring strengthening collaborative institutions, increasing the capacity of actors, and clarifying the division of roles in the future management of Kandangwesi Religious Tourism.