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All Journal Altasia : Jurnal Pariwisata Indonesia Journal of Management - Small and Medium Enterprises (SME's)
Sihombing, Dame Afrina
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Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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Pengaruh Servqual dan Customer Value Terhadap Consumer Loyalty: Studi Empiris Restoran Sushi di Kota Batam Sihombing, Dame Afrina; Lie, Susanto; Hariyanto, Oda Ignatius Besar
Altasia Jurnal Pariwisata Indonesia Vol. 8 No. 1 (2026): Jurnal ALTASIA (Februari)
Publisher : Program Studi Pariwisata - Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/altasia.v8i1.11530

Abstract

Persaingan industri restoran Jepang di Indonesia, khususnya restoran sushi, semakin ketat sehingga menuntut pengelola untuk memahami faktor-faktor yang memengaruhi niat kunjungan kembali konsumen. Meskipun berbagai penelitian telah mengkaji pengaruh perceived service quality dan perceived value terhadap kepuasan dan perilaku konsumen, kajian empiris yang secara spesifik menguji hubungan variabel-variabel tersebut pada konteks restoran sushi di Kota Batam masih terbatas. Oleh karena itu, penelitian ini bertujuan untuk menganalisis pengaruh perceived service quality dan perceived value terhadap revisit intention dengan satisfaction sebagai variabel mediasi pada pelanggan restoran sushi di Kota Batam. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling–Partial Least Square (SEM-PLS). Data dikumpulkan melalui kuesioner skala Likert yang disebarkan secara daring kepada 285 responden yang pernah berkunjung ke restoran sushi di Kota Batam. Hasil penelitian menunjukkan bahwa perceived service quality dan perceived value berpengaruh positif dan signifikan terhadap satisfaction, serta secara langsung maupun tidak langsung berpengaruh signifikan terhadap revisit intention. Satisfaction terbukti memiliki peran penting dalam memperkuat niat kunjungan kembali konsumen. Penelitian ini memberikan kontribusi teoretis pada literatur pemasaran jasa, khususnya dalam konteks wisata kuliner Jepang, serta implikasi praktis bagi pengelola restoran dalam meningkatkan kualitas layanan dan nilai yang dirasakan konsumen. Namun, penelitian ini memiliki keterbatasan karena hanya dilakukan pada satu kota dengan desain cross-sectional dan belum memasukkan variabel lain seperti e-WOM, kepercayaan, dan inovasi layanan, sehingga penelitian selanjutnya disarankan untuk memperluas konteks dan model penelitian.
THE ROLE OF TOURIST VILLAGE COMPETITIVENESS FACTORS ON TOURISTS' BEHAVIORAL INTENTIONS Ariyanto, Hepy Hefri; Wijaya, Jacky; Sihombing, Dame Afrina
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 1 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i1.20513

Abstract

Research on the competitiveness of tourist villages from the perspective of tourists in Indonesia remains limited, despite the government’s strong commitment to developing tourist villages as instruments for economic growth, community welfare improvement, poverty alleviation, unemployment reduction, environmental conservation, and cultural preservation. This study investigates the competitiveness factors of tourist villages that influence tourists’ behavioral intentions, specifically their intention to visit or revisit and to recommend these destinations. The study is based on survey data collected from 318 respondents in Batam who have previously visited tourist villages. The findings indicate that overall competitiveness factors significantly affect tourists’ intentions to visit and recommend tourist villages. However, cultural and attractiveness-related factors do not significantly influence the intention to visit. These results provide important insights for tourist village managers and policymakers in designing strategies to strengthen destination competitiveness and stimulate positive tourist behavioral responses. The study contributes to the literature on destination competitiveness and sustainable rural tourism development in emerging economies. Keywords: Intention to Visit; Intention to Recommend; Destination Competitiveness; Tourist Village
Co-Authors Ariyanto, Hepy Hefri Lie, Susanto Oda Ignatius Besar Hariyanto, Oda Ignatius Besar Wijaya, Jacky