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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Toba: Journal of Tourism, Hospitality, and Destination Tamasya Jurnal Penelitian Ilmu Pariwisata
Arinta Destri Larasati
Sekolah Tinggi Pariwisata Sahid Surakarta
Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Pola Pergerakan dan Preferensi Wisata: Studi Kualitatif pada Wisatawan Gen Z Perempuan di Bandung Safira Wahida Fajri Ikhwan; Darmaesti Darmaesti; Arinta Destri Larasati
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 3 (2025): Agustus 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i3.6354

Abstract

A significant number of Gen Z tourists, particularly females, visit Bandung from various regions and backgrounds, often unconsciously forming specific travel movement patterns. The aim of this study is to identify the types of tourist attractions, accommodations, and modes of transportation preferred by Gen Z tourists, as well as their travel movement patterns during their visit. Generation Z refers to individuals born between 1997 and 2012. While traveling, Gen Z tourists typically visit multiple destinations, which gradually form specific movement patterns. Travel movement patterns are defined as the shifts or transitions made by tourist from one attraction to another. This research uses a qualitative research method, with data collected through semi-structured interviews involving ten female Gen Z tourists aged between 18 and 27 years. The finding indicate that they are prefer natural attractions as their main tourism interest. In terms of accommodation, hotels are the most preferred option, particularly 2 star, 3 star, and 4 star categories. Regarding transportation, private cars and public transportation are the most frequently chosen modes of travel while visiting Bandung. Additionally, the research identified three types of movement patterns among Gen Z tourists, with the most common being the single point and base site patterns.
Studi Kelayakan Penerapan SNI CHSE 9042:2021 di Yats Colony Hotel Yogyakarta Aditia Ibnu Pamungkas; Suparwi Suparwi; Arinta Destri Larasati
Tamasya : Jurnal Pariwisata Indonesia Vol. 3 No. 3 (2026): September : Tamasya : Jurnal Pariwisata Indonesia
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/tamasya.v3i3.1255

Abstract

This study aims to examine the implementation and feasibility of SNI CHSE 9042:2021 at YATS Colony Hotel Yogyakarta and to identify management strategies for optimizing its implementation. The study employed a descriptive qualitative approach. Data were collected through direct observation using the SNI 9042:2021 Appendix C checklist, in-depth interviews with four purposively selected informants consisting of the Hotel Manager, Human Resources representative, Front Office staff, and Housekeeping staff, as well as documentation. Data were analyzed using the interactive model of Miles and Huberman consisting of data reduction, data display, and conclusion drawing/verification, while data credibility was strengthened through source, technique, and time triangulation. The findings indicate that SNI CHSE principles have been integrated into the hotel's daily operations through policies and procedures, sanitation facilities, employee readiness, emergency preparedness, environmental management, and guest participation. The feasibility assessment shows that all applicable indicators in the four dimensions Cleanliness, Health, Safety, and Environmental Sustainability were fulfilled, with an overall achievement of 100%. Several pandemic-specific indicators were classified as Not Applicable and therefore did not affect the assessment. Management optimization strategies include twice-weekly briefings and evaluations, employee training, coordination with health, police, and fire-service institutions, guest education through signage, and continuous monitoring. The study concludes that SNI CHSE 9042:2021 implementation at YATS Colony Hotel Yogyakarta is feasible and should be maintained through continuous improvement.
Partisipasi Masyarakat Dalam Pengelolaan Desa Wisata Berbasis Community Based Tourism : Study Di Desa Wisata Tepus Ilevena Dhea Nafisa; Made Prasta Yostitia Pradipta; Arinta Destri Larasati
Jurnal Penelitian Ilmu Pariwisata Vol. 2 No. 2 (2026): Jurnal Penelitian Ilmu Pariwisata
Publisher : Institut Citra Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33862/z7qyjw63

Abstract

Tepus Tourism Village is a community-based tourism destination with diverse natural, cultural, traditional, micro, small, and medium enterprise (MSME) potentials, as well as various tourism activities. This study aims to analyze the forms of community participation, the factors that hinder participation, and the role of the Tourism Awareness Group (Pokdarwis) in supporting community participation in the management of Tepus Tourism Village, Gunungkidul Regency. This study employed a descriptive qualitative approach. Data were collected through observation, semi-structured in-depth interviews, documentation, and a literature review. Ten informants were purposively selected, comprising village government representatives, Pokdarwis administrators, MSME actors, and local community members. Data were analyzed  using the interactive model of Miles, Huberman, and Saldaña through data condensation, data display, and conclusion drawing and verification. Data validity was assessed through source and technique triangulation. The findings indicate that community participation is manifested through contributions of ideas, labor, time, expertise, and financial or material resources in tourism management activities. Community members also benefit from their involvement, particularly through opportunities to engage in tourism activities and gain economic benefits. However, participation has not yet been fully inclusive due to competing demands from primary occupations, limited capacity and digital literacy, non-tourism backgrounds, limited access to capital, and disparities in benefits across areas. Pokdarwis Cipta Samudra plays roles as a mobilizer, operational coordinator, promoter, community facilitator, and liaison between the government and local communities in supporting community involvement. The findings indicate that the management of Tepus Tourism Village has adopted the principles of Community-Based Tourism (CBT), but further efforts are needed to strengthen community capacity, expand opportunities for participation, and ensure a more equitable distribution of economic benefits so that  articipation can become more inclusive and sustainable.
PERANAN TELEPHONE OPERATOR DALAM MENINGKATKAN KUALITAS PELAYANAN DI FRONT OFFICE DEPARTEMENT HOTEL NOVOTEL LAMPUNG Anggita Aprilia; Kris Cahyani Ermawati; Arinta Destri Larasati
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 2 (2025)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i2.103371

Abstract

Penelitian ini membahas peranan telephone operator dalam meningkatkan kualitas pelayanan di Front Office Department Hotel Novotel Lampung. Sebagai garda depan komunikasi, telephone operator tidak hanya bertugas menerima dan mengalihkan panggilan, tetapi juga menyampaikan informasi penting serta layanan tambahan seperti wake-up call. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa telephone operator berperan penting dalam membentuk persepsi awal tamu terhadap layanan hotel. Namun, masih terdapat kendala seperti keterlambatan merespons panggilan dan kurangnya ketelitian dalam menyampaikan informasi. Pihak manajemen berupaya mengatasinya melalui pelatihan dan evaluasi rutin. Dengan demikian, dapat disimpulkan bahwa kinerja telephone operator memiliki pengaruh signifikan terhadap kualitas pelayanan hotel, sehingga peningkatan kompetensi dan supervisi terhadap posisi ini sangat diperlukan.
Co-Authors Aditia Ibnu Pamungkas Anggita Aprilia Darmaesti Darmaesti Ilevena Dhea Nafisa Kris Cahyani Ermawati Made Prasta Yostitia Pradipta Safira Wahida Fajri Ikhwan Suparwi Suparwi