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All Journal LISAN AL-HAL: Jurnal Pengembangan Pemikiran dan Kebudayaan Al-I'jaz: Jurnal Studi Al-Qur'an, Falsafah, dan Keislaman INJURITY: Journal of Interdisciplinary Studies Kartika: Jurnal Studi Keislaman Mapendis Proceeding Of International Conference On Education, Society And Humanity Intelektual: Jurnal Pendidikan dan Studi Keislaman Indonesian Cyber Law Review Hospitality Management and Operations Journal Halaqa: Journal of Islamic Education
Daimah, Daimah
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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The Effect of Customer Experience on Guest Satisfaction and Loyalty: A Study on Digital Service-Based Hotels Daimah, Daimah; Anwar, Saeful
Hospitality Management and Operations Journal Vol. 2 No. 1 (2025): Hospitality Management and Operations Journal
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/hmoj.v2i1.9

Abstract

Digital transformation in the hospitality industry has changed the way hotels provide services to guests, especially through the use of technologies such as self check-in, mobile applications, and Internet of Things (IoT) based systems. This study aims to analyze the influence of customer experience on guest satisfaction and loyalty in digital service-based hotels. Using a descriptive qualitative approach, data was collected through in-depth interviews with hotel managers, questionnaires to licensed employees, and observations of guest behavior at two digital hotels in Jakarta and Bali. The results show that a positive customer experience, characterized by ease of access, speed of service, and technological convenience, contributes greatly to guest satisfaction. Furthermore, high satisfaction drives loyalty in the form of return intentions and recommendations to others. However, human interaction is still required to maintain a balance between digital efficiency and emotional comfort. This research emphasizes the importance of integrative strategies in technology
Cryptocurrency Regulation in Indonesia: Regulation Review and Potential Risks from A Cyber Law Perspective Fahira, Siti Hapsah; Daimah, Daimah; Mu'amar, Irkham
Indonesian Cyber Law Review Vol. 1 No. 2 (2024): Indonesian Cyber Law Review
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/iclr.v1i2.3

Abstract

Cryptocurrency has grown rapidly in Indonesia and attracted the attention of various parties, both from economic and legal aspects. However, cryptocurrency regulation in Indonesia is still in its early stages with dual regulations between Bank Indonesia which prohibits its use as a means of payment, and Bappebti which recognizes cryptocurrency as a tradable commodity. This background creates legal uncertainty and cyber risks that need to be addressed seriously. This study aims to analyze the legal framework governing cryptocurrency in Indonesia, as well as identify potential risks arising from a cyber law perspective. This study uses a juridical-normative approach with a descriptive-analytical method, focusing on literature studies related to cryptocurrency regulations, laws and regulations, and industry reports. The results of the study show that cryptocurrency regulations in Indonesia are still limited to aspects of commodity trading without fully considering the threatening cyber risks, such as fraud and money laundering. In addition, comparisons with countries such as Japan and Singapore show that Indonesia needs to strengthen the existing legal framework to reduce the risk of cybercrime. More comprehensive regulatory reforms are needed to address existing legal loopholes, protect consumers, and create a safe cryptocurrency ecosystem.
The Cyber Footprint of Digital Activism: The Legal Boundary between Freedom of Expression and Hate Speech in Indonesia Daimah, Daimah; Krisch, Nico
Indonesian Cyber Law Review Vol. 2 No. 1 (2025): Indonesian Cyber Law Review
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/iclr.v2i1.13

Abstract

The development of digital technology has encouraged the emergence of digital activism as a new means for citizens to voice opinions and fight for socio-political rights. However, in Indonesia, this space for digital expression is often faced with repressive regulations, particularly through the use of rubber articles in the Electronic Information and Transaction Law (ITE Law). This research aims to critically analyze the legal boundary between freedom of expression and hate speech in the context of digital activism, identify potential abuses of digital law against activists and citizens, and offer a just and democratic juridical framework. Using a descriptive qualitative approach with a case study method, data was collected through documentation of legal regulations, interviews with key figures, and netnographic observations on social media. The results show that ITE Law is often used as an instrument to silence political expression, with the trend of reporting against activists increasing in the last four years. The unclear definition of hate speech and the absence of explicit protection for political expression worsen the conditions for digital democracy. This research recommends digital regulatory reforms, including the establishment of an independent oversight body and affirmation of the legal boundary between criticism and hate speech, to guarantee civil rights in the cyber era.
Juridical Analysis of the Responsibility of Social Media Platforms for Cyber Threats Against Digital Activists in Indonesia Fahira, Siti Hapsah; Daimah, Daimah; Mu'amar, Irkham Mu'amar; Theresa, Akpoghome
Indonesian Cyber Law Review Vol. 2 No. 1 (2025): Indonesian Cyber Law Review
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/iclr.v2i1.11

Abstract

The increasing intensity of cyberattacks against digital activists in Indonesia highlights the urgency of re-reading the responsibilities of social media platforms as providers of digital space. Attacks in the form of doxing, hacking, and intimidation not only threaten freedom of expression, but also create inequality in legal protection for vulnerable groups. This research aims to juridically analyze the legal responsibility of digital platforms for cyber threats experienced by activists in Indonesia, and formulate a more adaptive and human rights-based regulatory framework. The method used is a normative-empirical approach, with data collection techniques through documentation studies, in-depth interviews with activists and legal experts, as well as analysis of laws and regulations and internal platform policies. The results showed that the majority of platforms failed to carry out the principle of due diligence and only followed up on a small portion of the reports submitted. On the other hand, the absence of national legal norms that explicitly regulate the responsibility of platforms also weakens legal protection for victims. This research recommends the establishment of new norms based on shared responsibility and the integration of digital human rights principles in national laws and regulations. The findings emphasize the importance of a regulatory approach that is not only reactive, but also preventive and accountable in dealing with threats to civil liberties in the digital space.
Co-Authors Adi Wibowo Aprillia, Teya C. Abas, Maripaz Fahira, Siti Hapsah Krisch, Nico Madum, Mohamad Mu'amar, Irkham Mu'amar, Irkham Mu'amar Muali, Chunul Mutala’liah, Fikri Lu’lu’ul Nahri , Aisyah Chorijatun Nurul Huda Ribah, Muhammad Ato Ibnu Saeful Anwar, Saeful Theresa, Akpoghome Zainal Abidin