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All Journal SINTEK JURNAL: Jurnal Ilmiah Teknik Mesin Rekayasa Mesin JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) TEKNOLOGI : Jurnal Ilmiah dan Teknologi Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Industrika : Jurnal Ilmiah Teknik Industri Jurnal Teknologi dan Manajemen Industri Terapan
Bastuti, Sofian
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Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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Journal : JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri)

 1 
PENINGKATAN KUALITAS SERVICE KEBERSIHAN DENGAN METODE CUSTOMER SATISFACTION INDEX (CSI) DI INSTALASI GIZI RSUP FATMAWATI RAYA. Bastuti, Sofian
JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Vol. 6 No. 2 (2023): JITMI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jitmi.v6i2.y2023.p84-93

Abstract

Patient satisfaction will be achieved if hygiene services at the nutrition installation are provided according to their needs, Fatamawati Raya Hospital is a research place to determine the level of satisfaction of cleaning servicessin the nutrition installation. Based on research conducted at Fatmawati Raya Hospital, with the technique of distributing questionnaires to patients so as to collect 381 respondents using the CSI (Customer Satisfaction Index) method, it can be concluded that the level of patient satisfaction with the cleaning services of nutritional installations needs to be maintained, because it is in accordance with patient expectations where the cleaning services of nutritional installations are very good. The purpose of this study is to determine and maintain the quality of hygiene services in nutrition installations so that they can continue to satisfy patients. To determine the level of patient satisfaction, researchers analyzed five dimensions of quality, namely tangibles, reliability, responsiveness, assurance and empathy. The method is a consumer satisfaction index by determining the Mean Importance Score (MIS) of each variable, making Weight Factors (WF) per variable. This weight is the percentage of MIS value per variable to the total MIS of all variables, Determines the Mean Satisfaction Score (MSS) of each attribute, Makes a Weight Score (WS) of each variable. This weight is the percentage of MIS value per variable to the total MIS of all variables, Determines the Mean Satisfaction Score (MSS) of each attribute, Makes a Weight Score (WS) of each variable. This weight is a multiplication between WF and MSS, so the results of the level of customer satisfaction of Fatamawati Raya Hospital will be obtained. From the results of the analysis, it shows that the level of patient satisfaction with the cleaning services of nutrition installations based on CSI is 61.68%.
Peningkatan Kualitas Pelayanan dengan Metode Quality Function Deployment (QFD) pada Koperasi di Cv. Zai Berkat Mandiri Bastuti, Sofian; Alfatiyah, Rini; Zega, Pasti Niatan
JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Vol. 7 No. 1 (2024): JITMI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

CV. Zai Berkat Mandiri Cooperative is an economic entity actively supporting the community in economic matters and achieving social prosperity. This study aims to evaluate the enhancement of service standards through the application of Quality Function Deployment (QFD) techniques at CV. Zai Berkat Mandiri Cooperative. The QFD method is used to identify the actual needs of customers and link them with the cooperative's internal processes. This research involves the analysis of primary data by distributing a preliminary questionnaire (pretest) to 85 respondents. The study results indicate high needs but low customer satisfaction in factors such as the comfort of the waiting area (65%), the layout and tidiness of the waiting area and the arrangement of places used by customers (69%), services to customers based on the received queue number (68%), parking area security (65%), and the attentiveness of customer service (66%). There is a gap between customer expectations and the services provided. The cooperative is advised to improve service quality by enhancing the comfort of the waiting area, parking area security, and customer service attentiveness. The findings of this study are expected to assist other cooperatives in strengthening their position in a competitive market through internal process changes, employee training, and improvement of other facilities.
IDENTIFIKASI BAHAYA PADA MANUAL MATERIAL HANDLING FLEXONE DENGAN METODE NIOSH Bastuti, Sofian
JITMI (Jurnal Ilmiah Teknik dan Manajemen Industri) Vol. 5 No. 1 (2022): JITMI
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jitmi.v5i1.y2022.p1-6

Abstract

CV. Permata Mitra Karya perusahaan yang bergerak di percetakan mulai dari stiker, baliho, benner, pamflet dan produk-produk percetakan lainya. Banyaknya aktivitas di perusahaan tersebut dilakukan secara manual yang dapat menyebabkan muskuloskeletal atau Musculoskeletal Disorder (MSDs) Permasalahan dalam penelitian ini adalah adanya keluhan karyawan mengenai sakit pada anggota tubuh, berdasarkan kuesioner Nordic body map yang disebarkan kepada karyawan di dapat bahwa keluhan yang paling dominan pada bagian tubuh yaitu bagian punggung karena pengangkatan beban yang berulang. Tujuan penelitian ini adalah untuk mengukur tingkat bahaya manual material handling flexone. Untuk menangani permasalahan tersebut penulis menggunakan metode National Institute of Occupational Safety and Health (NIOSH). Metode NIOSH di pakai untuk menilai postur kerja karyawan pada saat melakukan aktivitas memegang, memindahkan objek, mendorong dan lain-lain. Dari perhitungan menggunakan metode National Institute of Occupational Safety and Health (NIOSH) didapatkan Lifting Index  keenam pekerja CV. Permata Mitra Karya yaitu. Karyawan 1 dengan Lifting Index 3.35, Karyawan 2 dengan Lifting Index 3.17, Karyawan 3 dengan Lifting Index 3.45, Karyawan 4 dengan Lifting Index 3.08, Karyawan 5 dengan Lifting Index 3.25 dan Karyawan 6 dengan Lifting Index  3.08. berdasarkan nilai Lifting Index > 1 pengangkatan yang dilakukan karyawan CV. Permata Mitra Karya memiliki tinggkat risiko yang dapat menyababkan cidera tulang belakang (pekerjaan tidak aman).
Co-Authors Abdul Azis, Dikri Adi Candra, Adi Alfatiyah, Rini Antoni Hutahaean, Hotma F, Wakhit Ahmad Mualif, M. Muryanto, Heri Purwanto, Yusuf Ronald Sukwadi Rusmalah Septiyanto, Andri TH, Estiningsih Trihandayani, Estiningsih Zega, Pasti Niatan