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DIGITAL IDENTITY, CUSTOMER DUE DILIGENCE, AND PROTECTION: A TRUSTED ONBOARDING FRAMEWORK M. Syafarudin Mahaputra; Nazhira Nindya Padma Hanuun
Journal of Jabar Economic Society Networking Forum Vol. 3 No. 6 (2026): JESOCIN - June
Publisher : Organisasi Masyarakat Kreatif Indonesia Emas

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Abstract

Background: Organizations increasingly depend on digital identity, yet visible activity does not by itself demonstrate reliable capability or sustainable value. Fragmented responsibilities, weak evidence, and locally optimized metrics can cause decisions about customer due diligence to create unmanaged exposure elsewhere. Aim: This article develops a governance framework that connects digital identity, customer due diligence, and protection through five mutually reinforcing capabilities: data integrity, model and technology controls, human judgment, accountability, and continuous monitoring. Method: The paper uses an integrative conceptual review. Established management research, professional standards, and institutional guidance are synthesized through construct clarification, mechanism mapping, risk-control analysis, and proposition development. It does not report respondents, sample statistics, or causal estimates. Results: The synthesis indicates that performance becomes more resilient when decision rights, data definitions, controls, escalation paths, and learning routines are designed as one management system. The proposed model links each capability to observable evidence and balanced indicators. Contribution: The article offers an auditable implementation sequence and propositions that can be tested in later empirical research.
Reciprocity-Based Partnership Models Between Corporations and Local Communities Anggun Yolistina; Nazhira Nindya Padma Hanuun
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 2 No. 10 (2025): Kriez Academy - October
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Reciprocity-Based Partnership Models Between Corporations and Local Communities has practical relevance for communityfacing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In corporations and local communities, managers must coordinate shared objectives, resources, roles, benefits, decision rights, data, and dispute-resolution arrangements while responding to expectations from enterprises, community organizations, local government, suppliers, funders, and residents. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or benefits captured by one party. Aims: This article develops a capability-based framework explaining how reciprocity-based partnership models may contribute to shared value, trust, and participation. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: goal and value alignment, complementary resource design, joint governance and voice, and shared learning and adjustment. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Green Marketing Practices and Community Environmental Awareness Faisal Matriadi; Nazhira Nindya Padma Hanuun
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 01 (2026): Kriez Academy - January
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Green Marketing Practices and Community Environmental Awareness has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In community-oriented organizations and local stakeholders, managers must coordinate environmental and social impacts, claims, commitments, material topics, stakeholder feedback, and corrective action while responding to expectations from organizations, local communities, employees, suppliers, regulators, and civil-society groups. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or selective disclosure. Aims: This article develops a capability-based framework explaining how green marketing practices and community environmental awareness may contribute to awareness, understanding, and behavioral response. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: impact and claim relevance, evidence and transparency, stakeholder dialogue, and follow-through and learning. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Digital Adoption Barriers Among Traditional Community Cooperatives Endang Ruchiyat; Nazhira Nindya Padma Hanuun
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 04 (2026): Kriez Academy - April
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Digital Adoption Barriers Among Traditional Community Cooperatives has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In traditional community cooperatives, managers must coordinate digital workflows, data definitions, user access, platform rules, support processes, and security controls while responding to expectations from users, staff, managers, technology partners, and community organizations. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or fragmented records. Aims: This article develops a capability-based framework explaining how digital adoption barriers may contribute to adoption, continued use, and inclusion. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: readiness and problem fit, process and data integration, assisted adoption and inclusion, and learning and governance. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Value-Based Leadership in Community-Oriented Social Enterprises Nazhira Nindya Padma Hanuun; Kosasih
KRIEZ ACADEMY: Journal of Development and Community Service Vol. 3 No. 8 (2026): Kriez Academy - August
Publisher : Yayasan Kreatif Indonesia Emas

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Background: Value-Based Leadership in Community-Oriented Social Enterprises has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In community-oriented social enterprises, managers must coordinate values, priorities, decision rights, resource allocation, communication, and accountability while responding to expectations from leaders, managers, employees, community representatives, and organizational partners. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or values that are not reflected in decisions. Aims: This article develops a capability-based framework explaining how value-based leadership may contribute to trust, decision quality, and alignment. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: values-to-decision consistency, participative sensemaking, capability-enabling leadership, and accountability and learning. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.
Financial Inclusion and Local Economic Growth in Digitally Connected Regions Maya Ariyanti; Nazhira Nindya Padma Hanuun
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 13 (2024): KISA Institute: December 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

This integrative review examines the following Indonesia-focused question: Under what conditions does financial inclusion translate into stronger local economic growth in Indonesian regions with expanding digital connectivity? The analysis treats financial inclusion as a conditional economic mechanism rather than a stand-alone headline indicator and evaluates how it interacts with digital finance. For financial inclusion, peer-reviewed research is read together with current official statistical and policy material, with Indonesia-specific evidence given priority and international studies used to clarify mechanisms. Across the reviewed material, the effect of financial inclusion varies with exposure, timing, market structure, institutional arrangements, and the capacity of decision makers to adjust. The article therefore develops a mechanism-based interpretation that distinguishes first-round transmission, behavioral response, and boundary conditions for digital finance. No primary survey, interview, firm observation, or regression estimate is manufactured for this financial inclusion conceptual review; empirical claims remain attributed to their original sources. The resulting financial inclusion framework supports differentiated measurement and identifies an Indonesia-specific research agenda for testing the proposed channels with more granular data.
Social Commerce Trust and Purchase Conversion among Indonesian Digital Consumers Anggun Yolistina; Nazhira Nindya Padma Hanuun
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 2 No. 3 (2025): Kisa Institute : March 2025
Publisher : PT. Kreatif Indonesia Satu

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This integrative evidence review examines social commerce trust and purchase conversion among indonesian digital consumers by asking how social commerce trust is connected to purchase conversion and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to customer, market, channel, and business-model systems, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. Evidence associated with Lemon et al., 2016 and Hajli, 2015 is read with the wider source set to distinguish formal adoption from effective use, short-term response from durable capability, and observed association from causal interpretation. The synthesis identifies complementary roles for customer-journey coordination, customer heterogeneity, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.
Customer Complaint Recovery and Long-Term Loyalty in Financial Services Raden Roro Fatma Sari; Nazhira Nindya Padma Hanuun
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 2 No. 4 (2025): Kisa Institute : April 2025
Publisher : PT. Kreatif Indonesia Satu

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This integrative evidence review examines customer complaint recovery and long-term loyalty in financial services by asking how customer complaint recovery is connected to long-term loyalty and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to customer, market, channel, and business-model systems, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. Evidence associated with Lemon et al., 2016 and Hajli, 2015 is read with the wider source set to distinguish formal adoption from effective use, short-term response from durable capability, and observed association from causal interpretation. The synthesis identifies complementary roles for relationship repair and switching-cost management, brand credibility, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.
Platform-Based Entrepreneurship and Growth Paths of Micro Businesses Nazhira Nindya Padma Hanuun; Raden Roro Fatmasari
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 2 No. 4 (2025): Kisa Institute : April 2025
Publisher : PT. Kreatif Indonesia Satu

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This integrative evidence review examines platform-based entrepreneurship and growth paths of micro businesses by asking how platform-based entrepreneurship is connected to growth paths of micro businesses and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to customer, market, channel, and business-model systems, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. Evidence associated with Lemon et al., 2016 and Hajli, 2015 is read with the wider source set to distinguish formal adoption from effective use, short-term response from durable capability, and observed association from causal interpretation. The synthesis identifies complementary roles for ecosystem coordination, partner dependence, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.
Leadership Adaptability and Employee Readiness for AI-Assisted Work Nazhira Nindya Padma Hanuun; Nida Garnida Fitrianti
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 2 No. 5 (2025): Kisa Institute : May 2025
Publisher : PT. Kreatif Indonesia Satu

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This integrative evidence review examines leadership adaptability and employee readiness for ai-assisted work by asking how leadership adaptability is connected to employee readiness and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to people, leadership, work-design, and organizational change systems, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. Evidence associated with Edmondson et al., 2014 and Marler et al., 2017 is read with the wider source set to distinguish formal adoption from effective use, short-term response from durable capability, and observed association from causal interpretation. The synthesis identifies complementary roles for performance feedback and alignment, resource slack, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.