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All Journal Katalogis Forum Geografi GEA, Jurnal Pendidikan Geografi Jurnal Hutan dan Masyarakat Sumatra Journal of Disaster, Geography and Geography Education Jurnal Pendidikan dan Ilmu Geografi Jurnal Geografi, Edukasi dan Lingkungan Journal of Regional and Rural Development Planning PENDIPA Journal of Science Education Kamaya: Jurnal Ilmu Agama Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Geografi Jurnal Ilmiah Ilmu Sosial International Journal of Supply Chain Management JURNAL MERCATORIA Edubiotik : Jurnal Pendidikan, Biologi dan Terapan IJoASER (International Journal on Advanced Science, Education, and Religion) Spatial : Wahana Komunikasi dan Informasi Geografi JAGAT (Jurnal Geografi Aplikasi dan Teknologi) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Samudra Geografi Jurnal Ilmiah Wahana Pendidikan INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS JPIG Jurnal Al-Qiyam Jurnal Tana Mana AKADEMIK: Jurnal Mahasiswa Humanis Satwika: Jurnal Pengabdian kepada Masyarakat JURNAL HUTAN TROPIS TSAQIFA NUSANTARA: Jurnal Pembelajaran dan Isu-Isu Sosial Jurnal Green Growth dan Manajemen Lingkungan Geosfera: Jurnal Penelitian Geografi Eduvest - Journal of Universal Studies jgeo
Muzani Jalaluddin
Universitas Negeri Jakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Social Sciences Transportation Other

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Journal : Katalogis

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KUALITAS PELAYANAN IZIN GANGGUAN PADA BADAN PELAYANAN PERIZINAN TERPADU KOTA PALU Muzani, Muzani
Katalogis Vol 3, No 5 (2015)
Publisher : Katalogis

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Abstract

This research aims at finding out how the quality of interference license service at Integrated Licensing Service Agency, Palu. The types of data used are primary data and secondary data. The techniques of the data collection were observations, interviews, documentations, and triangulation. The informants were taken by using purposive sampling technique. The data analysis used in this research is a model of Miles and Huberman, namely data reduction, data presentation, and conclusion. The theory used is the theory of Zethmal, Parasuraman and Berry, which consists of 5 (five) dimensions: tangibles, reliability, responsiveness, and empathy assurance. Based on the results of the research, it is concluded that the quality of Interference License Service / HO on Integrated Licensing Service Agency Palu, is not maximum. First; tangibles dimension, the infrastructure is inadequate as lacking the breadth of the lounge and the available seats are not in accordance with the number of applicants, as well as the number of public toilets which are inadequate. But in terms of the officers’ appearance and neatness, it is categorized as good. Second; reliability dimension, the ability of the officers in using tools is very good, but the service provided do not fully refer to the operational procedure standard. Third; responsiveness dimension, the response of the officers in receiving applicants’ complaint has been very good, but the speed in completing the issuance of licenses is not maximal. Fourth; assurance dimension, the guarantee given by the officers to the applicants has not been on time. But the license fee has been imposed in accordance with applicable regulations. Fifth; empathy dimension, the service provided is not discriminatory and service providing is always polite and friendly. Thus, of the five dimensions of service quality above, there are still some sub dimensions that need to be fixed, so that the quality of the services provided can be maximized.
Co-Authors A. Purwindiyanto A. Purwindiyanto Ade Imas Rismayati Ade Jordy Setiawan Adhi Rangga Evalianto Ahmad Ali Aldiansyah, Iqbal Aprilianti, Dwi Arum Aris Munandar Arwi Irnawati Aryanti, Lisya Asma Irma Setianingsih Aufeeazzahra Nurani Praninda Putri Aulia Setya Lestari Azqia, Mutiara Nur Bagus Sumargo Cahyadi Setiawan Cahyadi Setiawan Daniel Happy Putra Dasmo Dasmo Dianti Lestari E.S. Meylani E.S. Meylani Elva Susanti Meylani Ermalia Ermalia Ermalia, Ermalia Fahyumi Rahman Fauzi Ramadhoan A'Rachman Feryl Ilyasa Furqon Ashari Kumambouw Hendrawan, Iqbal Henita Rahmayanti Henry Giovano Hizkia Tuejeh Ihwan Ihwan Ilham B. Mataburu Ilmi Zajuli Ichsan Kurrota Oktaviani Kusnadi, Cecep Kusuma, Bukhori Brata Kusumawati, Lia Lyzia Nabilla Maricar H. Sison Marisa Andriani Marisa Andriani Miftahul Ulum Muhamad Ibnu Fajar Muhammad Yazid Muhammad Zid Mush'ab Baihaqy Giovano Nadiroh Novianti, Dhea Nurfadhilah Nurfadhilah Octaviyani, Ika Nur Octaviyani, Winny Oktariza, Nadia Praninda Putri, Aufeeazzahra Nurani Putri, Silva Indra Qismaraga Qismaraga Qismaraga, Qismaraga R. Andika R. Andika R. Nurfadilah R. Nurfadilah Rachman, Anindita Nurlia Rahma, Shadrina Aulia Rayuna Handawati Respatiadi, Faisal Rizkianto, Tito Sigit Rohmana, Rohmana Rusdi Hidayat Samadi Samadi Seftiani, Fini Septi Dwi Fajarwati Setianingsih, Asma Irma Sri Nurviana Mellenia Sri Nurviana Mellenia Sudirman Sudirman Sudirman, Sudirman Sudirman Suhardjo Suhardjo Suhono Suhono Suwirman Nuryadin Syifa Fauziah Tri Desti Handayani Trijayanti, Wukufahdini Warnadi Warnadi Warnadi Warnadi Wiwin Pramita Arif wulan dewi andhari Yolanda Lourentina Br. Ginting Yusi Rahmaniar Zain, Kireina Oemardi Larasati Zaitun Mukaromah