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All Journal E-Journal Home Economic and Tourism JTEV (Jurnal Teknik Elektro dan Vokasional Journal of Education Technology JCRS (Journal of Community Research and Service) International Journal for Educational and Vocational Studies The Indonesian Journal of Computer Science Jurnal Ilmiah Pariwisata
Putri, Yuzia Eka
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Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences

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Analysis of the Influence of Service Quality on Consumer Satisfaction at Anugerah Lau Dendang Store Putri, Yuzia Eka; Akmal, Nikmat Puspita; Anugerah, Ajeng Inggit
Journal of Community Research and Service Vol. 7 No. 1: January 2023
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v7i1.41788

Abstract

The background of this research is the decrease in sales volume at Anugerah Shop which has been detected for six months. This study aims to see the effect of service quality on customer satisfaction at Anugerah Shop. This research is classified in quantitative research. The research population is consumers who make purchases at Anugerah Shop. The data analysis technique used is descriptive data analysis, data analysis requirements test consisting of normality and homogeneity tests, and hypothesis testing with hypothetical testing and ANOVA testing. The results of the hypothesis test show that service quality has a significant effect on Anugerah Shop customer satisfaction. Based on the results of the analysis, it is known that t count = -.077 with sig = 0.00 <0.05. Shows that service quality has a significant effect on customer satisfaction at Anugerah Stores. The results of the F test show Fhit of 73.009 with a significant value = 0.00, so there is a significant influence between the independent variable, namely service quality and the dependent variable, namely customer satisfaction at Anugerah Lau Dendang Shop.
Pengaruh Penggunaan Media Video terhadap Hasil Belajar Mahasiswa Pada Mata Kuliah Kerajinan Unimed Sutanti, Siti; Putri, Yuzia Eka; Anugerah, Ajeng Inggit
Journal of Community Research and Service Vol. 7 No. 2: July 2023
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jcrs.v7i2.47068

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh penggunaan media video terhadap  hasil belajar mahasiswa pada mata kuliah kerajinan Tahun Ajaran 2021/2022 di Program Studi  Tata Boga Universitas Negeri Medan. Penelitian ini menggunakan metode Quasi Experimental design dengan rancangan penelitian Posttest-Only Design Control. Yang menjadi populasi penelitian adalah seluruh mahasiswa kerajinan stambuk 2020/2021 dengan sampel kelas A sebagai kelas eksperimen dan mahasiswa kerajinan kelas B sebagai kelas kontrol. Teknik pengambilan data menggunakan metoda random sampling dimana sampel diambil secara acak. Data penelitian dikumpulkan dengan metode tes. Teknik analisis data menggunakan uji-t. Hasil penelitian menunjukkan bahwa nilai signifikansi 0,000 < 0,05. Artinya dapat diindikasi bahwa H0 ditolak dan H1 diterima. Dengan kata lain terdapat pengaruh positif penggunaan video terhadap hasil belajar mahasiswa pada mata kuliah kerajinan di Prodi Tata Boga Universitas Negeri Medan. Selanjutnya untuk tes hasil belajar diperoleh thitung 5,120 dan ttabel 1,661 yang menunjukkan bahwa thitung > dari ttabel. Hal ini menujukkan bahwa hasil belajar menggunakan media video lebih tinggi daripada tanpa menggunakan video. 
Pengaruh Harga dan Kualitas Layanan terhadap Kepuasan Pelanggan NA Coffee Rezki, Rendi; Efi, Agusti; Putri, Yuzia Eka
Jurnal Ilmiah Pariwisata Vol 30 No 1 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i1.1863

Abstract

This study aims to analyze the effect of price and service quality on customer satisfaction at NA Coffee. The method used is quantitative descriptive research with a causal associative approach. The population in this study were customers who visited NA Coffee during the study period, with a sample of 100 people selected using incidental sampling techniques. Data were collected through questionnaires that had been tested for validity and reliability. The analysis tests used were normality test, multicollinearity test, multiple regression, and ANOVA test (F test) to see the relationship between price variables, service quality, and customer satisfaction. The results showed that price and service quality had a significant effect on customer satisfaction. Prices that are considered reasonable and in accordance with product quality and friendly and responsive service make a major contribution to increasing customer satisfaction. The combination of competitive prices and quality service is very important to achieve optimal customer satisfaction. Therefore, it is recommended that NA Coffee maintain a balance between reasonable prices and good service quality to strengthen customer loyalty and improve its competitive position in the market. NA Coffee also needs to evaluate and improve prices and services periodically to remain relevant to customer needs. Keywords: price, service quality, customer satisfaction
An Effectiveness of Using Inquiry-Based Learning Models on Student Learning Outcomes: Meta Analysis Putri, Yuzia Eka
The Indonesian Journal of Computer Science Vol. 13 No. 2 (2024): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i2.3935

Abstract

This research analyzes the effectiveness of using an inquiry-based learning model on student learning outcomes. The inquiry learning model has five important principles that must be considered in the learning process, namely oriented towards intellectual development, the principle of interaction, the principle of asking, the principle of learning to think and the principle of openness. The data in this research consists of 21 articles. Data obtained from research results that have been published in national and international journals sourced from Google Schoolar, and SINTA with a publication period of 2018-2023. The requirements for selecting articles are 1) the article has research data 2) the research must be experimental or quasi-experimental 3) the article has supporting data to calculate the effect size. Data analysis using the JASP application. The results of data analysis show that the average effect size value is in the high category, namely 1.60. This shows that the inquiry learning model is effective in improving student learning outcomes
Co-Authors Agusti Efi Ajeng Inggit Anugerah Akmal, Nikmat Puspita Ambiyar, Ambiyar Anugerah, Ajeng Inggit Dalimunthe, Dian Agustina Elfita, Arzulliah Erli Mutiara Firmansyah Putra Fridiarty, Lelly Mawadda Azizah Sari Waruwu Nikmat Akmal Nizwardi Jalinus Rezki, Rendi Sutanti, Siti Youmil Abrian Yuliana Yuliana YUPELMI, MIMI