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All Journal Teknika Jurnal Simetris Jurnal Informatika Upgris Indonesian Journal on Software Engineering (IJSE) Information Management For Educators And Professionals (IMBI) SMARTICS Journal Jurnal Teknik Informatika STMIK Antar Bangsa Jurnal Nasional Komputasi dan Teknologi Informasi JUSIM (Jurnal Sistem Informasi Musirawas) Informatika Jurnal AbdiMas Nusa Mandiri Journal Of Information And Technology Unimor (JITU) Abditeknika - Jurnal Pengabdian Kepada Masyarakat Conten : Computer and Network Technology SPEED - Sentra Penelitian Engineering dan Edukasi
Rosi Kusuma Serli
Universitas Nusa Mandiri
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Library & Information Science Mathematics Neuroscience Physics Social Sciences Transportation Other

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ANALISIS KUALITAS SISTEM HRIS DEVOSA PT. INVOSA SYSTEM MENGGUNAKAN WEBQUAL 4.0 Satria, Ananda; Serli, Rosi Kusuma
CONTEN : Computer and Network Technology Vol. 5 No. 2 (2025): Desember 2025
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/conten.v5i2.11987

Abstract

Penelitian ini bertujuan mengevaluasi kualitas website Devosa, yaitu sistem informasi kepegawaian berbasis web di PT. Invosa System, dengan menggunakan kerangka WebQual 4.0. Tiga dimensi utama yang diuji meliputi usability, information quality, dan service interaction quality terhadap kepuasan pengguna. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik sensus, di mana seluruh karyawan dijadikan responden melalui penyebaran kuesioner. Data dianalisis menggunakan statistik deskriptif dan regresi berganda. Hasil penelitian menunjukkan bahwa kualitas website Devosa dinilai sangat baik, dengan skor ketiga dimensi WebQual melebihi 80% serta berpengaruh signifikan terhadap kepuasan pengguna. Nilai koefisien determinasi (R²) sebesar 49,1% mengindikasikan bahwa hampir setengah variasi kepuasan pengguna dapat dijelaskan oleh ketiga dimensi tersebut. Temuan ini menegaskan pentingnya peningkatan aspek kegunaan, kualitas informasi, dan interaksi layanan guna mendukung kepuasan pengguna. This study aims to evaluate the quality of the Devosa website, a web-based human resource information system at PT. Invosa System, using the WebQual 4.0 framework. The research examines three key dimensions—usability, information quality, and service interaction quality—in relation to user satisfaction. A quantitative approach was applied with a census method, involving all employees as respondents through a distributed questionnaire. Data were analyzed using descriptive statistics and multiple regression. The results indicate that the Devosa website is perceived to have very good quality, with all three WebQual dimensions scoring above 80% and significantly influencing user satisfaction. The coefficient of determination (R²) of 49.1% shows that nearly half of the variance in user satisfaction is explained by these dimensions. These findings highlight the importance of improving usability, information quality, and service interaction to further enhance user satisfaction with the Devosa website.
Co-Authors Anthonie, Reynold Bambang Wijonarko Doni Akhmad Fahruddin - Universitas Bina Sarana Informatika Hanawi, Sagati Abdi Hendy Khadafi Hidayanti Murtina Imron Imron Jenie Sundari Kinanti, Salsabilla Yozha Putri Mansen Sagala, Janstipen Roy Melati Monica Meilina Mochamad Farhan Aditya Mulia Rahmayu Nia Nuraeni Nicodias Palasara Ningtyas, Kartika Indah Panca Noviani, Sherli Nurhayati, M Sinta Rasuli, Amar Ratih Yulia Hayuningtyas Reynold Anthonie Sagati Abdi Hanawi Sari Hartini Sari Hartini Sari Hartini Sari Hartini, Sari Satria, Ananda Sri Muryani Sri Muryani, Sri Tanjung, Arisyi Said Tatang Permana Utary Ummi Amelya Wiyanto Wiyanto Yusnia Budiarti