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All Journal Rekayasa Teknik Sipil Jurnal Dimensi Measurement : Jurnal Akuntansi Journal Of Holistic Nursing Science Journal of Research in Business, Economics, and Education Jurnal AbdiMas Nusa Mandiri Jurnal Kepelatihan Olahraga Jurnal Kewarganegaraan Journal of Maritime Empowerment Bahtera Inovasi Datuk Sulaiman Law Review (DaLRev) Khidmat: Journal Community Service
JALAL, ABDUL
Jurusan Manajemen, Fakultas Ekonomi, Universitas Maritim Raja Ali Haji, Tanjungpinang
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Journal : Bahtera Inovasi

 1 
Analisis Faktor-Faktor yang Mempengaruhi Service Excellence (Studi Kasus pada PT. Bank X (Persero), Tbk. Pekanbaru) Abdul Jalal
Bahtera Inovasi Vol 2 No 2 (2019): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen Fakultas Ekonomi UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v2i2.1626

Abstract

Service excellence is become an important thing for banking in Indonesia. This research analyzes factors influencing service excellence in PT. Bank X (persero), Tbk. Pekanbaru. The research problem is how to increase service excellence. This research builds a model and three hypotheses to answer the research problem. Respondents of this research are 102 persons. Respondents are staff of Bank X. This research uses Statistical Package for Social Science (SPSS) 17.0 program as analysis tools. The data analysis result of this research shows that research model and result can be accepted. The result of the research proves that interaction between departements, marketing information system and control system have positive and significant influence to service excellence. The higher interaction between departements, marketing information system and control system, the higher service excellence. Based on the results of the research could be taken theoretical implications that this research gives more justification for antecedents positively influence service excellence, i.e.: interaction between departements, marketing information system and control system. Managerial implications of this research are Bank X management need to pay attention to activity evaluation and it feed back, Bank X management need to always upgrade hardware and software marketing information system, and bank x management need to increase communication between departments so that service excellence is always expected to realized. Based on the limitation, agenda for future research are adding other variables influencing service excellence and repairing sampling method
Membangun Kesadaran Lingkungan Melalui Budaya Organisasi Hijau Di Sekolah Adiwiyata SDS Toan Hwa Tanjungpinang Jalal, Abdul; Ayunda Pratiwi, Mirza; Firdiyansyah, Indra; Paramita, Bunga; Wulandari, Kiki
Bahtera Inovasi Vol 9 No 1 (2025): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen FEBM UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v9i1.7398

Abstract

The purpose of this research is to build environmental awareness through green organizational culture at sds toan hwa tanjungpinang school. The method used in this research is descriptive qualitative using data collection techniques through interviews, observation and documentation. Then the data analysis techniques used are data reduction, data presentation and conclusions. The results of this study indicate that SDS Toan Hwa Tanjungpinang has implemented a green organizational culture quite well The implementation of this green organizational culture is carried out through various programs and activities, such as: physically and mentally healthy includes the physical and mental health, of classroom students without using air conditioning to maintain air circulation, facilities that meet health standards including toilets and classrooms, routine sports activities every Wednesday morning, collaborating with health centers for health screening including dental examinations and immunizations, urging parents to provide healthy lunches for children without using disposable packaging such as sterofoam. This research is intended to find out that green organizational culture is an effective strategy to build environmental awareness in schools. The implementation of green organizational culture can increase students' awareness of the environment and encourage them to behave in an environmentally friendly manner
Peran Badan Pengusahaan Batam (BP Batam) dalam menarik Investasi Asing di Kota Batam Syuzairi, Muhammad; Anggitarius, Yustika; Jalal, Abdul; Paramita, Bunga
Bahtera Inovasi Vol 6 No 1 (2022): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen FEBM UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v6i1.4894

Abstract

ABSTRACT: This research discusses the role of BP Batam in developing investment value through promotional activities. Promotional activities carried out are a form of Public Diplomacy. Public Diplomacy is a form of the practice of introducing and marketing a resource to achieve the objectives of the National interest. In this study, it was found that BP Batam in carrying out its role in promoting Batam as an investment target area through public diplomacy has played a good role, but the results received have not been able to be successfully categorized because Batam has not been able to compete with special areas in other countries because there are still many obstacles that become home tasks every year.
Desain Produk, Citra Merek, Promosi Dan Kualitas Produk Terhadap Loyalitas Pelanggan Amdk Merek Sanford Fitriana, Rahmah; Iranita, Iranita; Jalal, Abdul
Bahtera Inovasi Vol 7 No 2 (2023): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen FEBM UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v7i2.6617

Abstract

This study aims to explain Product Design, Brand Image, Promotion and Product Quality on Customer Loyalty of Sanford brand bottled water. The population in this study were 227,663 people in Tanjungpinang City. Sampling using techniques based on chance (incedental sampling). The sample in this study were people who happened to use Sanford brand bottled drinking water (AMDK) products, so that a research sample of 100 people was obtained. This type of research is quantitative research. Primary research data comes from questionnaires. The data collected and tested using Smart PLS 3.0 software. The results of the study found that product design has no effect on customer loyalty, brand image has no effect on customer loyalty, promotion has an effect and is significant on customer loyalty, product quality has an effect on customer loyalty. Based on the results of hypothesis testing, the influential and significant value is found in the promotion variable (X3) on customer loyalty (Y), obtained a t-statistic value of 8.108> t-table 1.66 and a p-value of 0.000 < a significance value of 0.05. Based on the results of the coefficient determination or goodness of fit (R2) test, a value of 0.688 (68.8%) is obtained. Indicates that this research model is strong because it is able to explain 68.8% of the overall research. While the remaining 31.2% is explained by other variables not examined in this study. 
Analisis Disiplin Kerja Dalam Upaya Meningkatkan Kinerja Karyawan Di Pt Pegadaian Tanjung Uban Dwi Putri, Retno; Iranita, Iranita; Jalal, Abdul
Bahtera Inovasi Vol 7 No 2 (2023): Jurnal Bahtera Inovasi
Publisher : Program Studi Manajemen FEBM UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/bi.v7i2.6618

Abstract

This study aims to: 1) To find out what causes employees to be less disciplined in working at PT Pegadaian Tanjung Uban, 2) To find out how efforts are made to improve employee performance at PT Pegadaian Tanjung Uban, 3) To find out what efforts are made in improving discipline in working at PT Pegadaian Tanjung Uban. The qualitative descriptive method was applied in this investigation. Data is collected in the field via observation, interview, and direct observation methods, therefore the data used are primary data and secondary data. This research looked at, NVIVO 12 Pro software was assisted in analyzing data. According to the findings of this study, the causes of workers are less disciplined due to lack of leadership firmness, lack of supervision, habits, quiet customer and absence of work. Meanwhile, efforts are made to improve employee performance that has a correlation value of 0.806178, namely at the work appraisal and work evaluation nodes. Furthermore, efforts to improve discipline in work that have a correlation value above 0.5, namely in nodes punishment and job training with a value of 0.921866. It is hoped that PT Pegadaian can continue to improve employee performance and employee discipline at work.
Co-Authors Adam, Brian Afifah, Safrilla Kurniatul Akhirman, Akhirman Anak Agung Gede Sugianthara Anggitarius, Yustika Baihaqi Elsyam, Muhammad Faisal Beny Hamdani Bunga Paramita Candella, Gheiyanova Doni Hendra Saputra, Inge Lengga Sari Munthe, Myrna Sofia Dwi Putri, Retno Farhani, Muhammad Anggaraksa Firdhani, Amelia Chusna Firdiyansyah, Indra Hernani, Aldina Hidayatullah, Muhammad Bintang Iranita, Iranita Jack Febriand Adel Khayati, Eka Nur Kiki Wulandari KIKI WULANDARI M. Fatkhul Mubin Mahendra, Raditya Duta Mirza Ayunda Pratiwi Mohammad Syuzairi Muhammad Imaduddin Nur Khomariyah, Siti Afifatul Nurhasanah Nurhasanah Nurul Anisa Rahmah Fitriana Ramadhani, Muh. Yassir Akbar Rizki Yuli Sari Sofiyulloh, Tamara Devi Syuzairi, Mohammad Syuzairi, Muhammad Tumpal Manik Wahab, Abd. Aziz Zainuddin, Zainuddin