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All Journal Jurnal Bisnis dan Ekonomi Equilibrium Proceeding SENDI_U Jurnal Ilmiah Universitas Batanghari Jambi SEIKO : Journal of Management & Business Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management Management Studies and Entrepreneurship Journal (MSEJ) Economics and Digital Business Review Jurnal Manajemen Bisnis dan Keuangan Jurnal Ilmiah Wahana Pendidikan PROFICIO: Jurnal Pengabdian Masyarakat IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam JER Journal of Ekonomics, Finance, and Management Studies
Aquinia, Ajeng
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Journal : Journal of Ekonomics, Finance, and Management Studies

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Pengaruh Social Media Marketing, Electronic Word of Mouth, dan Customer Experience Terhadap Repurchase Intention Produk Make Over Shifa Nur Aini; Ajeng Aquinia
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 9 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i9.8548

Abstract

This study examines how the influence of Social Media Marketing, Electronic Word Of Mouth, and Customer Experience affects Repurchase Intention of Make Over products. Using a quantitative approach used in this study with a non-probability sampling method and purposive sampling technique involving 100 respondents who are active Make Over consumers through TikTok social media based on certain criteria. Data were collected through online questionnaires with a Likert measurement scale. Where the results of this study are in the form of numbers processed using SPSS software with validity, reliability, multiple linear regression, and t-test and f-test. The results of the study show that Social Media Marketing, Electronic Word Of Mouth, and Customer Experience have a simultaneous and significant influence on Repurchase Intention. These findings indicate that digital marketing strategies through social media, recommendations from other consumers, and positive customer experiences play an important role in encouraging consumer repurchase intentions for Make Over products. This study provides strategic implications for companies in designing digital-based marketing strategies to maintain customer loyalty.
Co-Authors Ali Maskur Alimuddin Rizal Bogy Febriatmoko Dian Kristiawan Nugroho Eca Ayu Pratama Euis Soliha Fitika Andraini Fransiska Fransiska Gebrina Ika Wahyuningtyas Hardiyanti, Widhian Harefa, Mikhael Adika Daneslan Hayuningtias, Kristina Anindita Kasmari . Kristina Anindita Hayuningtias Lie Liana . M Yusuf Asrofi Maria Goreti Kentris Indarti Muhammad Farid Ardiansyah Novita Mariana Puspita Sari, Ery Adelia Putri, Rishmawati Rahma Rachmawati Meita Oktaviani Samuel Rivaldi Lokananta Sari, Annissa Ganda Shifa Nur Aini Susetya, Ericka Trima Wahyu Muji Lestari