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All Journal Jurnal Teknoin JRSI (Jurnal Rekayasa Sistem dan Industri)
Aqidawati, Era Febriana
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Computer Science & IT Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Perbaikan Keterlambatan Kedatangan Material Proyek Kereta 5TSK3 (Studi Kasus: PT. INKA) Aqidawati, Era Febriana; Sutopo, Wahyudi
Jurnal Rekayasa Sistem & Industri Vol 5 No 01 (2018): Jurnal Rekayasa Sistem & Industri - Juni 2018 (In Press)
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jrsi.v5i01.289

Abstract

PT. INKA merupakan perusahaan yang memproduksi kereta api, baik untuk dipasarkan ke dalam negeri maupun diekspor ke luar negeri. Pada periode tahun 2016, keterlambatan kedatangan material yang paling banyak pada proyek 5TSK3. Hal ini akan menghambat proses produksi kereta. Dalam studi kasus ini, akar penyebab keterlambatan dianalisi menggunakan cause-effect diagram dan metode kipling untuk menghasilkan usulan perbaikan guna mengurangi resiko terjadinya keterlambatan datangnya barang untuk proyek di masa depan. Dari hasil identifikasi masalah, diperoleh lima faktor yang menjadi penyebab keterlambatan kedatangan material proyek kereta 5TSK3, yaitu faktor material, manusia, metode, mesin dan lingkungan. Selain itu, dari faktor-faktor yang menyebabkan keterlambatan kedatangan material, diperoleh beberapa usulan perbaikan yang dianalisis menggunakan pendekatan tools teknik industri dan aliran aktivitas pengadaan material. Berdasarkan analisis, diperoleh Standard Operation Procedure (SOP) usulan untuk pengadaan material. Kata kunci: keterlambatan, pengadaan material, SOP
Improving The User Interface of a Dealer Management System (DMS) via Design Thinking: A Case Study at Wuling Motors Indonesia Putra, Perdana Suteja; Brilianti, Grahita Prisca; Istiqomah, Silvi; Aqidawati, Era Febriana; Afraah, Sayyidah Maulidatul
Teknoin Vol. 30 No. 2 (2025)
Publisher : Faculty of Industrial Technology Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/teknoin.vol30.iss2.art3

Abstract

PT SGMW Motor Indonesia (Wuling Motors) has used a Dealer Management System (DMS) for over five years; however, users report a cumbersome interface, non‑functional menus, and suboptimal task efficiency. This study applies a Design Thinking approach (empathize, define, ideate, prototype, test) to redesign the DMS user interface and improve user experience. We conducted interviews in the empathize stage (n=20) to build personas and journey maps, and performed formative usability testing with three user roles—dealer administrators, sales staff, and IT support—(n=9; 3 per role). Usability was evaluated using the System Usability Scale (SUS) and cognitive walkthroughs. Results show a quantitative improvement in usability (SUS: existing = XX.X, prototype = YY.Y; Δ = YY.Y − XX.X), alongside reduced steps for key tasks and clearer navigation. The study contributes a sector‑specific DMS redesign for the Indonesian automotive context and a transparent DT‑based process that other enterprise systems can replicate.
Co-Authors Afraah, Sayyidah Maulidatul Brilianti, Grahita Prisca Perdana Suteja Putra Silvi Istiqomah Wahyudi Sutopo