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Elan, Umi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH QUALITY CONTROL TERHADAP KEPUASAN PELANGGAN DI PT. MATESU GOTTY ABADI GRESIK Elan, Umi; Nuswantara, Patria Satya
GEMA EKONOMI Vol 6 No 1 (2017)
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh Quality Control terhadap Kepuasan Pelanggan di PT. Matesu Gotty Abadi Gresik. Metode pengambilan sampel menggunakan non probabilty sampling atau sampling jenuh dan dengan menggunakan skala likert, Metode analisis data yang digunakan adalah metode analisis deskriptif dengan teknik analisis regresi linier sederhana dan uji t. Diketahui t hitung> t tabel yaitu 5,193>2,010, maka H0 ditolak dan H1 diterima, berarti terdapat pengaruh yang nyata antara variabel quality control terhadap kepuasan pelanggan pada PT.Matesu Gotty Abadi - Gresik. sertaR = 0,600 ( 60% ) artinya terdapat pengaruh yang kuat antara variabel quality control dengan kepuasan pelanggan pada PT.Matesu Gotty Abadi. DOI : 10.5281/zenodo.3477807
PENGARUH PERSEPSI TERHADAP KEWIRAUSAHAAN MAHASISWA PROGRAM STUDI MANAJEMEN FAKULTAS EKONOMI UNIVERSITAS GRESIK Elan, Umi; Khoiriyah, Mafluatul
GEMA EKONOMI Vol 6 No 2 (2017)
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

Penelitian ini bertujuan untuk mengetahui apakah persepsi berpengaruh terhadap kewirausahaan pada Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Gresik, Penelitian ini dilakukan di Universitas Gresik yang merupakan salah satu Perguruan Tinggi Swasta yang ada di wilayah kota Gresik dimana mayoritas Mahasiswanya adalah seorang pekerja atau karyawan.Metode yang digunakan dalam penelitian ini adalah metode Kuantitatif. Instrument yang digunakan adalah angket kuesioner dengan pernyataan menggunakan Skala Likert 1-5 dengan bantuan oleh data statistik. Total populasi dalam penelitian ini berjumlah 327 Mahasiswa jumlah sampel ditentukan dengan rumus slovin dimana jumlah sampel berjumlah 77 Mahasiswa yang di ambil secara random sampling.Hasil penelitian dengan melakukan pengujian hipotesis yakini signifikansi < 0,05 (0,000 < 0,05) maka H0 ditolak. Dan dari hasil uji tersebut dapat disimpulkan bahwa persepsi mahasiswa berpengaruh terhadap kewirausahaan. Dengan presentase variasi kewirausahaan yang bisa dijelaskan oleh variasi dari variable bebas persepsi sebesar 35,3% sedangkan sisanya sebesar 64,7% dijelaskan oleh variabel-variabel lain diluar variabel penelitian. Maka dari penjelasan diatas penelitian ini menjawab hipotesis awal bahwasanya persepsi mahasiswa berpengaruh terhadap kewirausahaan dengan melihat uji regresi sederhana dan signifikan dengan melihat uji t terhadap kewirausahaan Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Gresik tentang Persepsi sebesar 64,7%. DOI : 10.5281/zenodo.3477667
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK PADA KANTOR PELAYANAN PAJAK PRATAMA GRESIK SELATAN Elan, Umi; Prayogi, M Restu
GEMA EKONOMI Vol 1 No 1 (2012)
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

In the socio-cultural life of poor service delivery can lead to disruption of the psychology of taxpayers who indicated the reduced sense of mutual respect, the emergence of mutual suspicion that ultimately lead to taxpayer indifference both to government and to others. Due to a very bad look through a variety of unrest and anarchy in many areas. Along with that taxpayers tend to pick shortcut that leads towards the negative with a range of measures that tend to violate the law. Various problems were identified that appear to be immediately addressed to the taxpayer against the government’s confidence can be restored. The study was done in order to determine the strength of the relationship between service quality to satisfaction of mandatory taxes and to find out how much influence the quality of service to the satisfaction of compulsory taxes.This study uses a quantitative approach to research by the population of taxpayers registered during the month of June 2011 total of 600 taxpayers. While the sampling method used was simple random sampling, the sampling method is random / random and every taxpayer shall have the same opportunity to be sampel.Kesimpulan interpretation of results based on calculations using the statistical F test and t test statistics in the interpretation results indicate that the independent variable quality of service (X) has a significant influence on the dependent variable satisfaction of the taxpayer (Y). Thus the second research hypothesis is proven. Obtained from the SPSS output Coefficientsa simple linear regression model Y = 1.347 + 0.541 X, it means: 1). Constants of 1.347 states that if the quality of service (X) is considered constant (0), then the satisfaction of the taxpayer (Y) = 1.347 for the unit; 2). Regression coefficient of quality of service (X) of 0.541 states that every increase of one unit of service quality (X) will increase taxpayer satisfaction (Y) of 0.541 units.
ANALISIS PENGENDALIAN KUALITAS PENGANTONGAN PUPUK NPK PHONSKA DENGAN MENGGUNAKAN STATISTICAL PROCESSING CONTROL (SPC) PADA PENGANTONGAN 02/03 PRODUKSI II A PT. PETROKIMIA GRESIK elan, umi; Farabi, Achmad Rizal
GEMA EKONOMI Vol 7 No 2 (2018)
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

This study aims to analyze whether the quality control of NPKPhonska fertilizer feeding at bagging 02/03 production II A PT.Petrokimia Gresik is controlled or not controlled as well as finding thecauses of product defects in the company. In this study the method ofanalysis is using Statistical Process Control, which is a process used tomonitor standards, making measurement and taking corrective actionwhile a product or service is being produced. Informants in this studyamounted to 13 people. Data retrieval techniques use observation,interviews and documentation. The results of this study indicate that thequality control NPK Phonska fertilizer feeding at bagging 02/03production II A PT. Petrokimia Gresik is still not under control, withdefect of 1,17% in 15 days. Type most defect that frequently happen is thebag broke as much 3.860 pcs with a percentage of 48,92%. While theweight of the scales is not appropriate as much 3.158 pcs with apercentage of 40,03% and for bag leak as much 872 pcs with apercentage of 11,05%. From the results of field observation andinterviews, the factors that cause this defect is human, machine,environtment, work method, and raw materials. DOI : 10.5281/zenodo.3475660
Analisis Metode Pengendalian Pemesanan Bahan Baku Penolong Roda Kereta Api (Bogie) PT. Barata Indonesia Di Gresik Elan, Umi; Fahmi, Mohammad Alvin
GEMA EKONOMI Vol 8 No 1 (2019)
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/https://doi.org/10.55129/.v12i4.2927

Abstract

This study tries to study the method of converting the auxiliary raw materials for the best train wheels (bogie) at PT. Barata Indonesia. This research is important in reducing the total cost of completion issued by PT. Barata Indonesia. This study uses descriptive quantitative method of submission of raw materials in the form of Economic Order Quantity (EOQ), and Just In Time (JIT). Pepset P-02 will be better by using the Economic Order Quantity (EOQ) method, while the control of Kalminex Type FM 100-A100 / 130 raw materials will be better by using the Just In Time (JIT) method Keyword: EOQ, JIT, Total Inventory CostDOI : 10.5281/zenodo.3474547
Co-Authors Edditio, Edditio Fahmi, Mohammad Alvin Farabi, Achmad Rizal Indra Kurniawan Khoiriyah, Mafluatul Kusmindah, Dina Harining Mufassirina, Itta Nuswantara, Patria Satya Pamungkas, Bayu Aji Pebriana, Ermy Ika Prayogi, M Restu Rofiq, Ilyas