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All Journal Sawala : Jurnal Administrasi Negara JCES (Journal of Character Education Society) KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Jurnal Ekonomi Manajemen Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Bakti Masyarakat Indonesia Jurnal Pengabdian Masyarakat Nusantara Indonesian Journal of Social Science Research
Mulyani, Elis Listiana
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Nursing Social Sciences Other

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Psychological Empowerment as a Mediator in the Influence of Perceived Support, Engagement, and Fit on Commitment Ardiani, Gusti Tia; Fahmi, Annas Syams Rizal; Mulyani, Elis Listiana; Rahayu, Dede Sri; Rinandiyana, Lucky Radi
Sawala : Jurnal Administrasi Negara Vol. 14 No. 1 (2026): Sawala : Jurnal Administrasi Negara (on Proses)
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v14i1.g638sk84

Abstract

The financial services industry is undergoing a digital transformation that requires competent employees with a high level of organizational commitment. Without such support, organizational change risks encountering resistance or even failure. This study aims to analyze the influence of perceived organizational support, employee engagement, psychological empowerment, and person-organization fit on organizational commitment within the financial services sector. This research used a quantitative survey approach. The sample consisted of employees from financial service organizations at Priangan Timur. Data were analyzed using structural equation modeling (SEM) to test the hypothesized relationships among variables. The results shows that perceived organizational support, employee engagement, and person-organization fit significantly affect organizational commitment, with psychological empowerment as a key psychological mechanism that strengthens these effects. These findings highlight the importance of psychological factors and value congruence in fostering employees’ long-term commitment. This study contributes theoretically to the development of organizational commitment models based on psychological approaches and provides practical implications for human resource management in financial services. The findings suggest strategies for effectively managing employees in the era of digital disruption.
Co-Authors Ardiani, Gusti Tia Asep Budiman Badriatin, Tine Bintari, Vivi Indah Dede Arif Rahmani Dede Sri Rahayu Dewi Permata Sari Fahmi, Annas Syams Rizal Kurniawan, Dian Kurniawati, Ane Lucky Radi Rinandiyana Mufreni, Alfin Nurfahmi Nurfahmi M, Alfin Paturochman, Iwan Ridwan Sani, Ageng Asmara Subrata, Ali