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All Journal Window of Health : Jurnal Kesehatan Window of Public Health Journal Homes Journal: Hospital Management Studies Journal Journal of Aafiyah Health Research (JAHR)
Amelia, Andi Rizki
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Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analisis Implementasi Continuous Quality Improvement dalam Pencegahan dan Pengendalian Infeksi di RSUD dr. La Palaloi: Analysis of the Implementation of Continuous Quality Improvement in Infection Prevention and Control at dr. La Palaloi Hospital Karmidah, Nur; Amelia, Andi Rizki; Gobel, Fatmah Afrianty
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1607

Abstract

ABSTRAK Latar Belakang: Pencegahan dan pengendalian HAIs merupakan pelayanan yang wajib diselenggarakan oleh rumah sakit. Budaya masyarakat Indonesia berinteraksi dengan pasien tidak hanya tenaga kesehatan, namun juga keluarga sebagai penjaga pasien. Untuk itu program pencegahan pengendalian infeksi seharusnya tidak hanya dilakukan oleh tenaga kesehatan namun juga oleh keluarga atau penjaga pasien di tempat pelayanan kesehatan. Metode: Jenis penelitian ini adalah penelitian deskripstif korelasi dengan menggunakan desain penelitian cross-sectional. Pengambilan sampel dengan Purposive Sampling sebanyak 54 responden. Analisis data menggunakan perhitungan analisis koefisien korelasi pearson. Hasil: Hasil penelitian menunjukkan bahwa terdapat pengaruh implementasi continuous quality improvement personal hygiene dalam program pencegahan dan pengendalian infeksi (Pvalue0,003); terdapat pengaruh implementasi continuous quality improvement luka tidak terawat dalam program pencegahan dan pengendalian infeksi (Pvalue0,001); dan terdapat pengaruh implementasi continuous quality improvement perawatan luka dalam program pencegahan dan pengendalian infeksi (Pvalue0,005). Kesimpulan: Disarankan untuk meningkatkan pengetahuan perawat pelaksana mengenai pencegahan HAI dengan melaksanakan kegiatan seminar, workshop dan pelatihan mengenai pencegahan infeksi serta meningkatkan kegiatan supervisi ke ruangan rawat inap agar perawat pelaksana tidak lalai dalam tindakan keperawatan pencegahan HAI. ABSTRACT Background: Prevention and control of HAIs is a service that must be provided by hospitals. The Indonesian culture of interacting with patients is not only health workers, but also families as patient guardians. For this reason, infection control prevention programs should not only be carried out by health workers but also by the patient's family or guardians in health care settings. Method: This type of research is descriptive correlation research using a cross-sectional research design. Samples were taken using Purposive Sampling as many as 54 respondents. Data analysis uses Pearson correlation coefficient analysis. Results: The results of the study showed that there was an effect of implementing continuous quality improvement personal hygiene in the infection prevention and control program (Pvalue0.003); there is an effect of implementing continuous quality improvement on untreated wounds in the infection prevention and control program (Pvalue0.001); and there is an influence of the implementation of continuous quality improvement in wound care in the infection prevention and control program (Pvalue0.005). Conclusion: It is recommended to increase the knowledge of implementing nurses regarding HAI prevention by carrying out seminars, workshops and training activities regarding infection prevention as well as increasing supervision activities in inpatient rooms so that implementing nurses are not negligent in HAI prevention nursing actions.
Determinan Kepuasan Pelanggan Dana Jaminan Hari Tua di Kantor BPJS Ketenagakerjaan Cabang Palu Tahun 2024: Determinants of Customer Satisfaction of the Old Age Security Fund at the Palu Branch Office of BPJS Ketenagakerjaan in 2024 Qadriyanti, Nurul; Amelia, Andi Rizki; Abbas, Hasriwiani Habo
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 1 (2024): JANUARY-JUNE
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i1.1654

Abstract

ABSTRAK Latar Belakang: Program Jaminan Hari Tua (JHT) merupakan program jaminan dasar bagi tenaga kerja yang bertujuan untuk menjamin adanya keamanan dan kepastian terhadap risiko-risiko sosial ekonomi. Manfaat Jaminan Hari Tua (JHT) adalah berupa uang tunai yang besarnya merupakan nilai akumulasi iuran ditambah hasil pengembangannya yang dibayarkan secara sekaligus apabila peserta mencapai usia 56 tahun, meninggal dunia, atau cacat total tetap. Tujuan: Penelitian ini bertujuan untuk mengetahui Determinan Kepuasan Pelanggan Dana Jaminan Hari Tua di Kantor BPJS Ketenagakerjaan Cabang Palu Tahun 2024. Metode: Penelitian ini menggunakan jenis penelitian kuantitatif, dengan metode survey dan rancangan cross sectional study. Populasi penelitian sebanyak 1106 responden BPJS Ketenagakerjaan Cabang Palu. sampel penelitian sebanyak 294 responden klaim JHT di Kantor BPJS Ketenagakerjaan Cabang palu dengan menggunakan metode purposive sampling. Data penelitian dianalisis dengan menggunakan uji regresi logistik pada factor pendorong emosional terhadap kepuasan pelanggan 95% (α=0.05). Hasil: Hasil penelitian ini menunjukkan bahwa terdapat pengaruh siginifikan antara variabel independen kualitas produk terdapat bukti fisik (α=0.001), kehandalan (α=0,000), daya tanggap (α=0,000), jaminan (α=0,000), empati (α=0,000), variable emosional dengan nilai (α=0,001), serta kemudahan (α=0,003) terhadap variable dependen kepuasan pelanggan. Yang tidak berhubungan yaitu variabel harga, sedangkan variable yang paling berpengaruh adalah Emosional terhadap kepuasan pelanggan dengan dengan standardized coefficients Beta (α=2,174). Kesimpulan: Diharapkan mampu meningkatkan kepuasan pelanggan dan perlunya menjaga kelangsungan hubungan perusahaan dan pelanggan dengan tidak mengabaikan setiap kritik dan saran dari pelanggan agar tetap mempercayakan jaminan sosialnya di BPJS Ketenagakerjaan Kantor Cabang Palu. ABSTRACT Background: The Old Age Insurance Program (JHT) is a basic security program for workers that aims to ensure security and certainty against socio-economic risks. Old Age Insurance (JHT) benefits are in the form of cash which is the value of accumulated contributions plus the results of development which is paid in one lump sum if the participant reaches the age of 56 years, dies, or has permanent total disability. Objective: In general, this study aims to determine the Determinants of Customer Satisfaction of Old Age Insurance Funds at the BPJS Employment Office Palu Branch in 2024. Method: This study uses a type of quantitative research, with survey methods and cross-sectional study design. The research population was 1106 respondents from the BPJS Employment Palu Branch. The research sample was 294 respondents claiming JHT at the BPJS Employment Office Palu Branch using the purposive sampling method. The research data were analyzed using logistic regression tests on emotional drivers of customer satisfaction 95% (α=0.05). Results: The results of this study show that there is a significant influence between the independent variables of product quality there is physical evidence (α= 0.001), reliability (α= 0.000), responsiveness (α= 0.000), assurance (α= 0.000), empathy (α= 0.000), emotional variables with value (α= 0.001), and convenience (α= 0.003) on the dependent variable customer satisfaction. This is not related to Price, while the most influential variable is Emotional customer satisfaction with Standardized Coefficients Beta (α= 2,174). Conclusion: It is expected to be able to increase customer satisfaction and the need to maintain the continuity of company and customer relationships by not ignoring every criticism and suggestion from customers in order to continue to entrust their social security at BPJS Employment Palu Branch Office.
Faktor yang Berhubungan dengan Kepuasan Pasien di Ruang Rawat Jalan Puskesmas Anggeraja Kabupaten Enrekang : Factors Associated with Patient Satisfaction in the Outpatient Room of the Anggeraja Health Center, Enrekang Regency Amelia, Andi Rizki; Andayanie, Ella; Muslimin, Nurainun; Yusuf, Rezky Aulia
Journal of Aafiyah Health Research (JAHR) Vol. 3 No. 2 (2022): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v3i2.1687

Abstract

Abstrak Kepuasan pasien ialah suatu tingkat perasaan pasien yang timbul sebagai akibat dari kinerja pelayanan kesehatan yang diperoleh setelah pasien membandingkannya dengan apa yang diharapkannya. Penelitian ini bertujuan untuk mengetahui hubungan pelayanan kesehatan berdasarkan faktor dimensi kompetensi teknis, akses terhadap pelayanan, kenyamanan, hubungan antar manusia, dan ketepatan waktu terhadap kepuasan pasien rawat jalan Puskesmas Anggeraja. Dimana jumlah sampel pada penelitian ini sebanyak 16.149 responden dengan menggunakan accidental sampling, diperoleh sampel sebanyak 250 responden. Analisis data menggunakan analisis univariat dan bivariat dengan uji Chi Square. Berdasarkan hasil penelitian diperoleh bahwa semua variabel yang diteliti berhubungan dengan kepuasan pasien rawat jalan di Puskesmas Anggeraja yakni Kenyamanan (p=0,000), Hubungan Antar Manusia (p=0,000) dan Ketepatan Waktu (p=0,000), Kompetensi Teknis (p=0,000) dan Akses Terhadap Pelayanan (p = 0,000). Pelayanan kesehatan di Puskesmas Anggeraja perlu ditingkatkan sehingga tingkat kepuasan pasien juga dapat ditingkatkan. Abstract Patient satisfaction is a level of patient feeling that arises as a result of the performance of health services obtained after the patient compares it with what he expects. This study aims to determine the relationship of health services based on the dimensions of technical competence, access to services, comfort, human relations, and timeliness to the satisfaction of outpatients at the Anggeraja Public Health Center. Where the number of samples in this study were 16,149 respondents using accidental sampling, obtained a sample of 250 respondents. Data analysis used univariate and bivariate analysis with Chi Square test. Based on the results of the study, it was found that all the variables studied were related to the satisfaction of outpatients at the Anggeraja Health Center namely Comfort (p = 0.000), Human Relations (p = 0.000) and Punctuality (p = 0.000), Technical Competence (p = 0.000) and Access to Services (p = 0.000). Health services at the Anggeraja Health Center need to be improved so that the level of patient satisfaction can also be increased.
Co-Authors Alfina Baharuddin Arni Rizqiani Rusydi Ella Andayanie Fatmah Afrianty Gobel Firzia, Alda Haeruddin Haeruddin Hamzah, Wardiah Ismayanti, Annisa Karmidah, Nur Khaerunnisa Khaerunnisa, Khaerunnisa Muslimin, Nurainun Ningsi, Selvi Dian Nurfardiansyah Burhanuddin Nurgahayu, Nurgahayu Nurmiati Muchlis Qadriyanti, Nurul Rezkiani, Andi Akifah Risqiandri, Azzahra Anindya Saputri, Andriani Yuli Sarina, Nitha Yusuf, Rezky Aulia