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All Journal Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENELITIAN PERAWAT PROFESIONAL Jurnal Kesehatan Tambusai Journal of Comprehensive Science IIJSE Jurnal Ilmiah Manajemen Profetik
Herningsih, Herningsih
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Computer Science & IT Dentistry Economics, Econometrics & Finance Electrical & Electronics Engineering Health Professions Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : IIJSE

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The Influence of Human Resources, Communications Information Technology (ICT), and Leadership on The Quality of Passport Issuance Public Services in Manokwari Class I Non-TPI Immigration Offices Nurliana, Dian Pratiwi Agustina; Hafel, Muhlis; Herningsih, Herningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4799

Abstract

Based on the results of research, analysis, and discussion of case studies at the Class I Non-TPI Manokwari Immigration Office, it is concluded that the influence of Human Resources, Information Communication Technology, and Leadership on the Quality of Passport Issuance Services at the Office is very significant. Human Resources have a big impact on service quality, as evidenced by the high significance value (t = 4.991, p < 0.05) and the indicator "Timely completion of work" which gets the highest score. Likewise, the use of Information Communication Technology (t = 4.955, p < 0.05) and the role of Leadership (t = 2.623, p < 0.05) also have a strong influence on service quality. Apart from that, the results of the analysis show that the three of them together contribute significantly to the Quality of Passport Issuance Services (F count = 81.542, F table = 2.79). Thus, the role and optimal use of Human Resources, Information Communication Technology, and Leadership is very important to improve the quality of services at the Class I Non-TPI Manokwari Immigration Office.
Co-Authors Alfiyani, Amalia F. Wanggai, Azarya M. Hafel, Muhlis Indriastuti, Nur Azizah Inggar Linggarweni, Baiq Muhsin Muhsin Mulyanti, Rita Yuni Najuba, Syabina Aghna Nurliana, Dian Pratiwi Agustina Pasagi, Yunior Priyanti, Rini Yayuk Riski Oktafia Rosbandi, Rosbandi SULTAN, ZULKIFLI Tuti, Khoirunnisa Widyas Ulfiana, Iva