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All Journal Jurnal Manajemen Bisnis Assets : Jurnal Ekonomi, Manajemen dan Akuntansi JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Manajemen Teori dan Terapan Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Policy & Governance Review Jurnal Mirai Management JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Eklektik : Jurnal Pendidikan Ekonomi dan Kewirausahaan Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business Martabe : Jurnal Pengabdian Kepada Masyarakat YUME : Journal of Management PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Mantik Jurnal Pemerintahan dan Politik Jurnal Ilmiah Edunomika (JIE) Ilomata International Journal of Management Jurnal Ekonomi dan Manajemen Ilomata International Journal of Management LOSARI: Jurnal Pengabdian Kepada Masyarakat Devotion: Journal of Research and Community Service Terbuka Journal of Economics and Business Indonesian Community Journal East Asian Journal of Multidisciplinary Research (EAJMR) Journal Of Human And Education (JAHE) Formosa Journal of Science and Technology (FJST) Jurnal Riset Perencanaan Wilayah dan Kota Jurnal Green Growth dan Manajemen Lingkungan Asean International Journal of Business Celebes Journal of Community Services Society International Journal of Applied Management and Business
SULTAN, ZULKIFLI
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PENGARUH KUALITAS LAYANAN DAN ETIKA KERJA TERHADAP KEPUASAN NASABAH MEGAFIRST PADA PT. BANK MEGA Tbk. (PERSERO) (Studi Empiris Pada Kantor Cabang Pembantu Makassar Veteran Selatan) ZULKIFLI SULTAN; TAUFAN KURNIAWAN
YUME : Journal of Management Vol 2, No 3 (2019)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (342.122 KB) | DOI: 10.37531/yum.v2i3.470

Abstract

ABSTRAKTujuan penelitian ini adalah: 1. Untuk menganalisis pengaruh kehandalan terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 2. Untuk menganalisis pengaruh daya tanggap terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 3. Untuk menganalisis pengaruh jaminan terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 4. Untuk menganalisis pengaruh empati terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 5. Untuk menganalisis pengaruh penampilan/bukti fisik terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 6. Untuk menganalisis pengaruh etika kerja terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. 7. Untuk mengatahui dan menganalisis faktor mana yang paling dominan berpengaruh terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega (Persero) Makassar. Metodologi penelitian ini menggunakan metode analisis kualitatif dan kuantitatif dengan pengumpulan data menggunakan observasi dan wawancara serta pemberian angket sebagai penjelas untuk peryataan/pertanyaan. Berdasarkan hasil analisis data dan pembahasan yang telah dilakukan, maka kesimpulan adalah: 1) a. Kehandalan berpengaruh positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, b. Daya tanggap berpengaruh positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, c. Jaminan berpengaruh signifikan positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, d. Empati berpengaruh positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, e. Penampilan/Bukti fisik berpengaruh positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, f. Etika kerja berpengaruh positif terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar, g. Jaminan yang dominan berpengaruh terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar. 2) Berdasarkan hasil analisis di atas, telah teruji secara simultan kehandalan, daya tanggap, jaminan, empati, penampilan/bukti fisik, dan etika kerja memiliki pengaruh yang signifikan terhadap kepuasan nasabah MegaFirst pada PT. Bank Mega Tbk. Persero di Makassar. Kata Kunci      : Kualitas Layanan, Etika Kerja dan Kepuasan Nasabah.
THE ROLE OF WORK MOTIVATION IN MEDIATING EFFECT OF PROFESSIONALISM ON EMPLOYEE PERFORMANCE Muhammad Fachmi; Zulkifli Sultan; Ali Murdhani Ngandoh
Jurnal Ekonomi dan Manajemen Vol 15 No 1 (2021): Jurnal Ekonomi dan Manajemen
Publisher : Universitas Muhammadiyah Kalimantan Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30650/jem.v15i1.2149

Abstract

This research was conducted to analyze the importance of professionalism in influencing civil servants' work motivation and performance in Makassar City. It also analyzes the role of work motivation as an intervening variable in seeing the effect of professionalism on employee performance. This research is a survey research using a quantitative research approach. In this study, Respondents were 80 employees who were civil servants in Makassar City, with the sampling technique using random sampling. Researchers used path analysis techniques with AMOS software and Sobel test to see the indirect effect in analyzing the data. The research results prove that the higher the professionalism, the higher the work motivation of civil servants in Makassar City, and the resulting performance will also increase. High work motivation can also improve employee performance. Furthermore, these findings also prove that work motivation plays an important role in mediating the effect of professionalism on civil servants' performance in Makassar City significantly.
Adhoc Election Supervisor's Recruitment Method to Realize Quality Human Resources Zulkifli Sultan
Formosa Journal of Science and Technology Vol. 1 No. 7 (2022): November 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v1i7.1838

Abstract

The purpose of this study is to find out the problems in the implementation of the recruitment of ad hoc election supervisors and the right strategy to produce quality human resources for election supervisors. Based on the existing phenomenon that the quality of human resources for election supervisors is still lacking, the public interest is lacking so in the recruitment process sometimes extensions are always carried out even if the number of registrants is lacking. So the process of choosing good human resources is not optimal because there is no choice. This research will use a qualitative approach, namely by collecting data in the field. The data collection technique that will be used is by interviewing 6 informants, direct observations, and analyzing documents collected from data and information starting from the recruitment of the 2015 Regent and Deputy Regent Regional Head Elections (Pilkada). Governor and Deputy Governor 2018 and Election of Regional Heads (Pilkada) of Regents and Deputy Regents 2020. The recruitment of ad hoc election supervisors has undergone several changes and improvements which have increased significantly because socialization and coordination processes have been carried out with local parties in the sub-district area so that the information process is widely open.
DETERMINASI KINERJA PENGAWAS PEMILU PROVINSI SULAWESI SELATAN MELALUI KOMITMEN KERJA: PENDEKATAN STRUCTURAL EQUATION MODEL Zulkifli Sultan
Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Vol 7, No 4 (2022): November
Publisher : Departemen Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jimen.v7i4.22819

Abstract

The purpose of this study is to analyze and explain the impact of regulation and work motivation on the performance of election administrators in South Sulawesi through work commitment interventions. The approach used is a quantitative approach using data sources obtained from the South Sulawesi Election Supervisory Agency office. Questionnaires were distributed to 140 respondents from a total population of 140 employees using a saturated sample. The data analysis used in this research is a quantitative analysis using SEM (Structural Equation Modeling) or structural equation modeling using the AMOS program. This test is expected to obtain new information about the relationship between the independent and dependent variables by developing some statistics and the existence of intervening variables. Based on statistical calculations, regulation has a significant effect on KPU performance, and motivation has an insignificant effect on KPU performance. In addition, work commitment has an influence, but not significantly, on the performance of election administrators. In addition, regulatory variables have a large, but not significant, impact on work commitment. The variable of work motivation has a significant effect on work commitment. The results of the tests carried out by the results of statistical tests using the Sobel test calculator have a significant but not significant effect on the regulation of election performance mediated by work commitment. On the other hand, work motivation on the performance of election administrators is influential but not significantly mediated by work commitment
PENTAS LITERASI RELIGI DAN SENI: MEMOTIVASI ANAK USIA DINI AGAR SEMAKIN MENUMBUHKAN AKHLAK KHARIMAH Widya Rizky Pratiwi; Andriyansah Andriyansah; Andi Harmoko Arifin; Zulkifli Sultan; Lukytta Gusti Acfira
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 5 (2023): martabe : jurnal pengabdian kepada masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i5.1523-1532

Abstract

Anak usia dini merupakan pondasi dasar untuk pembentukan akhlak al-karimah. Olehnya, akhlak sangat penting ditanamkan sejak dini dan perlu menjadi perhatian kita bersama. Sehingga, sebagai wujud kepedulian dan respon terhadap berbagai tantangan di era perkembangan IPTEKS modern ini, tim dosen dari Universitas Terbuka melakukan pengabdian yang dikemas dengan tema “Membangun Budaya Literasi dan Meningkatkan Jiwa rabbani pada Anak Pendidikan Dasar di daerah Sub Urban”. PkM ini berupa pentas literasi religi dan seni dengan tujuan untuk memotivasi anak usia dini agar semakin menumbuhkan akhlak kharimah dalam diri masing-masing. Pelaksanaan Pengabdian kepada Masyarakat ini bekerjasama dengan pengurus Mushollah Al-Kamila, Sawangan Depok, Jawa Barat. PkM ini diikuti oleh 43 peserta lomba dengan empat kelompok lomba yaitu adzan, hapalan surat pendek, dan lomba mewarnai tingkat SD dan TK. Kegiatan PkM terdiri dari tiga tahap kegiatan yaitu analisis kebutuhan, persiapan, dan impelementasi yang dilakukan selama 4 bulan dengan puncak kegiatan di Bulan April 2023 bertepatan dengan Bulan Ramadhan. Implementasi kegiatan ini diawali dengan Sambutan, kemudian dilanjutkan dengan Edukasi terkait pentingnya menumbuhkan akhlak kharimah dalam pusaran kemajuan IPTEKS saat ini. Lalu berlanjut pada kegiatan ini yaitu pelaksanaan lomba atau pentas literasi religi dan seni beserta penjurian, dan pengumuman serta pemberian hadiah bagi pemenang. Kegiatan lalu ditutup dengan buka puasa bersama dan sholat magrib berjamaah. Kegiatan ini berlangsung lancar dan disambut sangat antusias oleh seluruh masyarakat Sub-Urban di daerah tersebut, baik dari anak-anak peserta lomba, para orang tua, maupun pengurus mushollah. Pada akhirnya, pelaksanaan Pengabdian kepada Masyarakat (PkM) berupa pentas literasi religi dan seni ini diharapkan dapat semakin memotivasi anak usia dini agar semakin menumbuhkan akhlak kharimah. 
Unlocking the Secrets of Profitability: Investigating the Role of Research and Development Faizul Mubarok; Zulkifli Sultan; Martino Wibowo; Sippavitch Wongsuwatt
Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan) Vol. 16 No. 2 (2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v16i2.44958

Abstract

Objective: The manufacturing sector is crucial for the development of emerging economies. This study aims to examine how research and development influence the firm's financial performance of manufacturing firms. Design/Methods/Approach: This study employs publicly listed Indonesian firms' panel data from 2017 to 2021. The data are analyzed using the panel data approach. Findings: The results indicate that research and development positively affect firm financial performance. Originality: Research and development investment has been commonly carried out in developed countries but is still very limited in developing countries. This study focuses on the role of investment in research and development in determining the financial performance of companies in an emerging country. Practical/Policy implication: Companies should prioritize cash and risk management to enable business expansion and innovation. Government support can be provided through tax incentives, R&D assistance, financing access, and public recognition of companies with high profitability. These incentives are aimed at enhancing economic growth and corporate competitiveness.
The Role of Locus of Control: The Relationship Between Organizational Commitment and Job Insecurity In Desire To Switch Zulkifli Sultan
Jurnal Mirai Management Vol 8, No 2 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i2.5606

Abstract

The high number of employees who have the desire to change jobs is one of the causes of losses to the organization, so the purpose of this study was conducted to analyze the relationship between organizational commitment and job insecurity on the desire to move moderated by the variable locus of control. The research method used by researchers in this study is to use a quantitative descriptive approach, with data collection techniques distributing questionnaires to banking employees at the BRI Hertaning Branch Office, Makassar City. The sample used was 120 people with a saturated sampling technique, namely the number of populations that became the number of samples. The results of this study indicate that the organizational commitment variable has a significant negative effect on the intention to change jobs, while job insecurity has a positive effect on the intention to change jobs. In addition, the locus of control variable as a moderator variable is able to provide reinforcement of the relationship between organizational commitment and job insecurity on turnover intention.
Peningkatan Kreativitas Guru Paud di Kota Tangerang dalam Membuat Media Pembelajaran Berbasis Canva Andi Harmoko Arifin; Widya Rizky Pratiwi; Andriyansah Andriyansah; Zulkifli Sultan
Journal Of Human And Education (JAHE) Vol. 4 No. 1 (2024): Journal Of Human And Education (JAHE)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jh.v4i1.571

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh penggunaan aplikasi Canva terhadap peningkatan kreativitas guru PAUD di Tangerang. Metode penelitian yang digunakan adalah eksperimen semu dengan desain pretest-posttest control group. Sampel penelitian terdiri dari 30 guru PAUD di Tangerang yang dibagi menjadi kelompok eksperimen dan kelompok kontrol. Kelompok eksperimen diberikan pelatihan penggunaan aplikasi Canva sebagai media pembelajaran, sedangkan kelompok kontrol tidak diberikan pelatihan. Data dikumpulkan melalui tes kreativitas sebelum dan setelah pelatihan. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dari penggunaan aplikasi Canva terhadap peningkatan kreativitas guru PAUD di Tangerang. Guru PAUD yang menggunakan aplikasi Canva sebagai media pembelajaran memiliki kreativitas yang lebih tinggi dibandingkan dengan guru PAUD yang tidak menggunakan aplikasi Canva. Oleh karena itu, penggunaan aplikasi Canva dapat menjadi alternatif yang efektif dalam meningkatkan kreativitas guru PAUD di Tangerang.
A New Application of School Budgets: Utilization Perspective Diky Paramitha; Dwirini Dwirini; Zulkifli Sultan
Jurnal Mirai Management Vol 8, No 2 (2023)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v8i2.5758

Abstract

The School Activity Plan and Budget Application (ARKAS) is an information system that utilizes advances in Information Communication and Technology (ICT) to carry out the functions of the system of budgeting, implementing, administering and accountability of school operational assistance funds in primary and secondary education units nationally. This application was created to handle school financial management problems whose process is still done manually and has not been integrated with one system. With the support of integrated technology, schools can use it to manage finances and the Ministry of Education and Culture and Technology can monitor the accountability of each school. The purpose of this study is to analyze the use of ICT for school budget management. Data collection in this study through observation, interviews and documentation. Data analysis techniques are carried out by data reduction, data presentation, data analysis and conclusions to the results. From the research, it was concluded that the average use of ICT in each region in managing school installments is still low so that the decision of the Ministry of Education and Culture in creating applications to integrate the system is very appropriate to increase the use of ICT in managing school budgets Keywords: ICT, ARKAS
Revitalisasi Industri Keripik Berbasis Digital Untuk Mengoptimalkan Perekonomian Masyarakat Zulkifli Sultan; Abdul Rahman Rahim; Muhammad Sulaiman
I-Com: Indonesian Community Journal Vol 4 No 2 (2024): I-Com: Indonesian Community Journal (Juni 2024)
Publisher : Fakultas Sains Dan Teknologi, Universitas Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/icom.v4i2.4388

Abstract

This activity aims to improve the capabilities of business partners in digital marketing and banana chips production. Bearing in mind that currently, South Sulawesi Province is the largest banana producing region, with this opportunity we can utilize bananas to become a popular product for the community by providing value. One of the values is making banana chips that have various flavors, especially since banana chips can be consumed by young and old age segments. The method used in this service is a needs analysis process, mentoring which also educates partners, and evaluation through distributing questionnaires and interviews. The results of this service were able to increase sales and maximize the digital business marketing process. The presence of the Open University PKM team provided a lot of experience so that partner sales increased significantly, and digital marketing was carried out to inform about uchips banana chips products. Apart from that, partner sales increase the community's economy by opening up job opportunities
Co-Authors Abdul Rahman Rahim Abdul Rahman Rahim Abdul Rahman rahim Abdul Wahab Ahmad Suja’i Ali Murdhani Ngandoh Amir Fikri Andi Harmoko Arifin Andriyansah . Aripradono, Heru Wijayanto Arthur Sitaniapessy Baharuddin Baharuddin D. Hadji Latif, Sahraman Dian Fitri Dian Fitri Diky Paramitha Due G. B. Sihombing Dwirini Dwirini Dwirini Eka Wirajuang Daurrohmah Eledora, Astrid Octina Endi Rekarti, Endi Etik Ipda Riyani Etik Ipda Riyani, Etik Ipda Riyani Faizul Mubarok Faryani, Meri Fitra Jaya Fitri, Dian Gusmi Kurniasih Hamzah, Muhammad Nasir Hasrianti Hastuti, Ganiahariani Hendrian Hendrian Hermanto Hermanto Hery Widijanto Idayanti Nursyamsi Januarsah, Asep Joko Rizkie Widokarti Kabul Wahyu Utomo Klimko, Roman LUKMAN, LUKMAN Lukytta Gusti Acfira Mafizatun Nurhayati Martino Wibowo Meirani Harsasi Meutia,, Meutia, Muhammad Muhammad Fachmi Muhammad Sulaiman Mukhtar, Afiah Muksydayan, Donni Nasir Hamzah, Muhammad Novita Nugraheni Nurlaila Nurlaila Paramitha, Diky Paramitha Puspitaningsih, Flora Rizal, Fathu Roman Klimko Sahidin, Riki Hikman Sippavitch Wongsuwatt Sri Langgeng Ratnasari Sucipto Sucipto Suyanto Suyanto Suyanto Syahraini, Mira TAUFAN KURNIAWAN Tri Humaerah Wais Alqarni Westim Ratang Widya Rizky Pratiwi, Widya Rizky Yusriani, Sri