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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi AkMen JURNAL ILMIAH Jurnal BISNIS & KEWIRAUSAHAAN BJRA (Bongaya Journal of Research in Accounting) Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) JURNAL PENELITIAN EKONOMI DAN AKUNTANSI (JPENSI) Journal of Economic, Public, and Accounting (JEPA) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Annals of Management and Organization Research LOSARI: Jurnal Pengabdian Kepada Masyarakat Al-Buhuts (e-journal) Contemporary Journal on Business and Accounting Journal of Training and Community Service Adpertisi Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Advances in Managerial Auditing Research Celebes Journal of Community Services
Amin, Asbi
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : Annals of Management and Organization Research

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The effect of service quality and shariah compliance on customer loyalty by mediating customer satisfaction Romadhoni, Buyung; Amin, Asbi; Arnida, Arnida
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2538

Abstract

Purpose: This research to examine the influence of Service Quality and Shariah Compliance on Customer Loyalty; Service Quality and Shariah Compliance influence customer satisfaction; Customer Loyalty influences Customer Satisfaction; Service Quality and Shariah Compliance towards Customer Loyalty by mediating customer satisfaction. Methodology/approach: This study uses a quantitative descriptive research. Taken from clients of PT Bank Syariah Indonesia KCP Makassar Panakukang with a test estimate of 150 respondents. Results: Service quality, Shariah Compliance and customer satisfaction has a positive effect on customer loyalty; service quality and Shariah Compliance has a positive effect on customer satisfaction; service quality has a positive effect but Shariah Compliance has not effect on customer loyalty through customer satisfaction. Conclusion: Of the seven hypotheses found, six were accepted but one hypothesis was rejected. Limitations: A survey of 150 clients at one branch, which restricts the generalizability of the findings to all customers of PT Bank Syariah Indonesia in Makassar. Contribution: It is hoped that the results of this research can provide information on marketing strategies in sharia practice, especially in improving service quality, sharia compliance, customer satisfaction in increasing customer loyalty.
Co-Authors Abas, Muhammad Rizal Abdul Wahab Ahmad Firman Amir Mahmud Anwar Anwar Arnida Arnida Astuti, Niken Probondani Azizah Basmar, Nur Basri Basri Dara Ayu Nianty Darwis Lannai Dewi Sari, Dewi Dirwan Dirwan Febrianti, Nur Anisa Fuada, Nurul Gagaring Pagalung Hala, Yusriadi Hamid Habbe, Abdul Ibrahim Ibrahim Irawati, Arwita Jamali, Hisnol Kara, Muslimin H. Khaeran, Muh. Isnan L, Fitriani Latief, Fitriani Mansyur, Syahrul Mispa, Sitti Nuramal, Nuramal Rahman Pura, Rahman Rasdi Rasdi, Rasdi Rinaldy, Syiar Romadhoni, Buyung Rosida Maedina Agus, Rosida Maedina Ruslan Ruslan Sahidah, Sahidah Shalsabila, Aisyah Sulfahmi , Andi Alfiyyah Suci Sulfahmi Sulfati, Andi Sulfati Suriyanti, Suriyanti Themba, Orfyanny S. Yusuf, Marwah