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All Journal InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Jurnal Pendidikan Kebutuhan Khusus JURTEKSI Majalah Ilmiah UNIKOM Jurnal Teknologi dan Informasi Jurnal Inovasi dan Teknologi Pembelajaran (JINOTEP) Kajian dan Riset Dalam Teknologi Pembelajaran Indonesian Community Service and Empowerment Journal (IComSE) ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat
Dhaniawaty, Rani Puspita
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DESIGN AND EVALUATION OF MOSQUE SYSTEM USING RAD AND CSI Effendi, Diana; Dhaniawaty, Rani Puspita; Hidayat, Rahmat; Alghani, Muhammad
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 11 No. 3 (2025): Juni 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v11i3.3839

Abstract

Abstract: Mosques are places of jamaah and centers of social and economic activity for Muslims. Still, in the process of managing their activities, DKM administrators often face challenges related to efficiency, integration, and transparency of information. This research aims to develop a web-based Mosque Management Information System (SIMMAS) that integrates the management of ZISWAF (zakat, infaq, sadaqah, waqf), qurban, inventory, activity information, and digital payments via QRIS. Using the Rapid Application Development (RAD) method, the system was designed to be developed quickly and in alignment with user needs. The evaluation was conducted using the Customer Satisfaction Index (CSI) approach, involving 60 respondents comprising mosque administrators and congregants. The results show that all SIMMAS services received CSI scores above 85%, indicating a high level of user satisfaction, particularly with the religious lecture scheduling feature. Nevertheless, there remains room for improvement, especially in the responsiveness and empathy aspects of financial and inventory services. This research is expected to serve as a foundation for the continued development of SIMMAS to become more effective, efficient, and digitally integrated in mosque management. Keywords: user satisfaction; mosque information system; CSI; SIMMAS; ZISWAF Abstrak: Masjid merupakan tempat ibadah, pusat aktivitas sosial dan ekonomi umat Islam, namun dalam proses pengelolaan kegiatannya, pengurus dkm kerap menghadapi tantangan terkait efisiensi, integrasi, dan transparansi informasi Penelitian ini bertujuan untuk mengembangkan Sistem Informasi Manajemen Masjid (SIMMAS) berbasis web yang mengintegrasikan pengelolaan ZISWAF, qurban, inventaris barang, informasi kegiatan, serta pembayaran digital melalui QRIS. Dengan menerapkan metode Rapid Application Development (RAD), sistem ini dirancang agar dapat dikembangkan secara cepat dan sesuai dengan kebutuhan pengguna. Evaluasi dilakukan menggunakan pendekatan Customer Satisfaction Index (CSI), yang melibatkan 60 responden dari kalangan pengurus dan jamaah masjid. Hasil evaluasi menunjukkan bahwa seluruh layanan SIMMAS memperoleh nilai CSI di atas 85%, mencerminkan tingkat kepuasan yang tinggi, khususnya pada fitur jadwal kajian. Meski demikian, masih terdapat ruang untuk perbaikan, terutama pada aspek responsivitas dan empati dalam layanan keuangan dan pengelolaan inventaris. Penelitian ini diharapkan dapat menjadi dasar pengembangan berkelanjutan SIMMAS dalam mendukung tata kelola masjid yang lebih efektif, efisien, dan berbasis digital. Kata Kunci: kepuasan pengguna; sistem informasi masjid; CSI; SIMMAS; ZISWAF
Co-Authors Al Hariri, Riki Buldan Alghani, Muhammad Alisyafiq, Shidqie Annisa Paramitha Fadillah Cancerina, Delviola CHANDRA HIDAYAT Dean Subhan Saleh Dedeng Abdul Gani Amruloh Diana Effendi Fadillah, Iqbal Yusuf Fitriawati, Mia Hardiyana, Bella Iman Sidik Nusannas Imelda Pangaribuan Lusi Melian Nugraha, Ramdan Prasetyo, Titis PURFINI, APRIANI PUTI Rahmat Hidayat Rio Yunanto Sidik, Rangga Sri Dewi Anggadini Susilawati, Erna Wahab, Deden A