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All Journal Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Representamen Bricolage : Jurnal Magister Ilmu Komunikasi ASPIRATION Journal Jurnal Bisnis dan Komunikasi Digital Journal of Dialogos INTERACTION Communication Studies Journal CONVERSE Journal Communication Science
Sadono, Teguh Priyo
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Arts Humanities Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Journal : Journal of Dialogos

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Government Crisis Communication Strategies in Dealing with Misinformation in the Digital Era Amina, Nurtyasih Wibawanti Ratna; Satriya, Bambang; Sadhana, Kridawati; Sadono, Teguh Priyo
Journal of Dialogos Vol. 2 No. 2 (2025): Journal of Dialogos - May
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/kgcmxg29

Abstract

This research aims to understand in depth the crisis communication strategies implemented by the government in dealing with misinformation in the digital era. The rapid spread of misinformation in the digital space is a serious challenge, especially in crisis situations that demand fast, accurate, and reliable communication responses. This research uses a qualitative approach with a descriptive method, focusing on government institutions that have a strategic role in public communication, such as the Ministry of Communication and Information Technology (Kominfo) and the National Disaster Management Agency (BNPB). Data was collected through in-depth interviews with key informants, documentation studies, digital media observations, and analyzed using qualitative content analysis through the stages of data reduction, data presentation, and conclusion drawn. The results show that although the government has utilized social media as the main channel in crisis communication, challenges such as limited message reach, lack of coordination between agencies, and low public trust still hinder the effectiveness of the strategy. Cross-sectoral cooperation, people's digital literacy, and the role of credible and trained spokespeople are key factors in building information resilience and increasing public trust during crises. Therefore, an adaptive, transparent, and data-based crisis communication strategy is indispensable to maintain social stability in the midst of dynamic digital information flows
Co-Authors Amina, Nurtyasih Wibawanti Ratna Ayuningtyas, Trisya Apsari Bambang Satriya Djatmiko, Benedictus Raflin Algra Triyoga Fensi, Fabianus Hamim Koli, Nicodemus Kridawati Sadhana Mukti, Baresa Margi Nurazizah, Amelia Nurul Fitriyani Palupi, Merry Frida Tri Palupi, Merry Fridha Tri Parinussa, Olivia Yuniar Pramono , Bambang Sigit Prasetya, Aldian Firdianto Rongrong, Michael Jibrael Setiadi, Muh. Darmawan Siwi, Yogi Raka Tachopisalwong, Attanan Tripalupi, Merry Fridha Widiyatmo Ekoputro Yadnya, Anak Agung Gede Agung Aditya Satwika