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All Journal JURNAL ADMINISTRASI BISNIS BANGUN REKAPRIMA SMART BUSINESS JOURNAL Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Utomo, Setio
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Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI PADA OFFICE COFFEE BANJARMASIN Ramadhana, Fitri; Hidayati, Noor; Utomo, Setio
Bisnis Smart Vol 1, No 1 (2020): Bisnis Smart, Volume 1, Nomor 1, Januari 2020
Publisher : Universitas lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (21.683 KB)

Abstract

Fitri Ramadhana, D1A213069, 2018, Effect of Service Quality on Consumer Loyalty through Satisfaction as Mediation Variables in Office Coffee Consumers Banjarmasin. Guided by  Noor Hidayati and Setio Utomo. This study aims to determine the Effect of Service Quality (X) on Consumer Loyalty (Y) through Satisfaction (Z) as Mediation Variables in Office Coffee Banjarmasin. Respondents in this study amounted to 120 people who are Banjarmasin Office Coffee taken using accidental sampling techniques. Data collection techniques in this study were observation and questionnaires. Data analysis techniques using Path Analysis.The results of this study indicate that there is a direct positive and significant effect of Service Quality (X) on Consumer Loyalty (Y) produces a T statistics value of 2.920 with a probability of 0.004. There is a direct positive and significant effect on Service Quality (X) on satisfaction (Z) resulting in T statistics of 6.611 with a probability of 0.000. Satisfaction (Z) on Consumer Loyalty (Y) produces a T statistics value of 16.142 with a probability of 0.000.
Pengaruh Gaya Kepemimpinan Transformasional dan Budaya Organisasi terhadap Kinerja Karyawan ., Hairudinor; Utomo, Setio; ., Humaidi
JURNAL ADMINISTRASI BISNIS (JAB) Vol 10, No 1 (2020)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.10.1.2020.28843.48-54

Abstract

The purpose of this research is to study and analyze the effect of transformational leadership style, organizational culture, and work environment on employees' performance at PT. PLN (Persero) Rayon Puruk Cahu simultaneously or partially. These samples included 67 respondents who were determined by sampling saturated. Data were collected by questionnaire and then the results were analyzed using multiple linear regression analysis. The results showed that (1) Partial, transformational leadership style variable effect is not significant to the variable performance of employees of PT. PLN (Persero) Rayon Puruk Cahu. (2) Partial, organizational culture variables that significantly influence the performance of employees of PT. PLN (Persero) Rayon Puruk Cahu. (3) Partial, work environment variables significantly affect the performance of employees of PT. PLN (Persero) Rayon Puruk Cahu. (4) Simultaneously or together, the variables of transformational leadership style, organizational culture, and working environment have a significant effect on the performance of employees of PT. PLN (Persero) Rayon Puruk Cahu. (5) Of the three most dominant influences variable is the variable of organizational culture.
Kajian Eksperimental Dalam Upaya Meningkatkan Nilai Daya Dukung Lempung Merah Melalui Uji CBR Hartono, Hartono; Suparman, Suparman; Wahjoedi, Wahjoedi; Mulyono, Tedjo; Utomo, Setio
Bangun Rekaprima Vol 4, No 1 (2018): April 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (781.203 KB) | DOI: 10.32497/bangunrekaprima.v4i1.1115

Abstract

Perkembangan teknologi semakin maju dan canggih terlebih dalam hal teknologi otomotif, sarana transportasi dirancang dan dibuat dengan ukuran untuk kelas ekonomi serta pribadi, juga ringan dan terjangkau oleh hampir semua lapisan masyarakat. Disamping itu kesejahteraan masyarakat telah berkembang cukup baik, serta adanya kebijakan dalam sistim penjualan otomotif. Berkaitan hal tersebut maka bagi pemerintah melalui dinas terkait, perlu memperhatikan dan menyediakan jalan yang memadai sebagai sarana untuk kelancaran transportasi (lalu lintas), sebagai pendukung lapis perkerasan melalui pemadatan bahan tanah dasar baik tanpa bahan tambah maupun dengan bahan tambahan sebagai pengisi (filler) guna memperbaiki gradasi butiran tanah. Semua bangunan yang berpijak pada tanah, baik secara langsung maupun melalui komponen struktur yang dipakai untuk menahan beban dari atas (bangunan). Secara sederhana material tanah terdiri dari butiran, air, dan udara, butiran tanah menurut kandungan ada tanah berbutir kasar. Tanah berbutir halus lolos ayakan Ø 0,075 mm dan besarnya diatas 50%, tanah ini mempunyai sifat kembang susut cukup besar, kekuatan rendah, dan plastisitasnya tinggi. Pada tanah yang didominasi oleh lempung dan silt serta pasir yang sangat halus, silt mempunyai sifat menyerap air, maka kandungan silt akan berpengaruh terhadap nilai indeks plastisitas bahkan sampai material non plastis. Demikian kajian terhadap nilai kohesi, tentunya semakin banyak nilai kandungan silt besarnya kohesi semakin rendah. Nilai kohesi semakin rendah sangat berpengaruh terhadap daya dukung tanah sehingga perlu ada kajian terutama terhadap pondasi struktur bangunan dan lapisan subgrade pada struktur jalan raya sebelum pekerjaan struktur di laksanakan di lapangan.Kata kunci: Eksperimental, gradasi butiran tanah, peningkatan daya dukung.
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS YANG DI MEDIASI PERILAKU PEMBELIAN DALAM MEMILIH JASA TRANSPORTASI UDARA LION AIR RUTE BANJARMASIN-JAKARTA suryani, Nelly; Rahmawati , Emy; Utomo, Setio
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 2 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.572349/neraca.v2i2.1001

Abstract

The purpose of this study to examine the effect of service quality on loyalty mediated buying behavior in choosing Lion Air airport transportation services Banjarmasin-Jakarta route. Research approach using quantitative approach, type of causal design research, population in this research is all of air transportation service of Lion Air Banjarmasin-Jakarta route, data collected by spread questioner to 120 respondents. The analysis used included validity test, reliability test, classical assumption test, regression analysis, path analysis (analysis path), t test, and coefficient of determination. The result of this study proves that the quality of service (X) has a significant effect on the loyalty (Y), the influence of 9,865%, the quality of service significantly influence the buying behavior (M), the effect of 8.527%, based on path analysis obtained direct influence of the variable of service quality X) to the variable of service user loyalty (Y) of 0, 635, regression coefficient indirect effect variable Quality of service (X) to variable service user loyalty (Y) through variable purchase behavior (M) is 0.617X0.063 = 0.038, the direct influence is greater than the indirect influence of the Purchase behavior variable can not moderate the influence of service quality to customer loyalty.
Co-Authors ., Hairudinor ., Humaidi Hartono Hartono Mulyono, Tedjo Noor Hidayati Rahmawati , Emy Ramadhana, Fitri Suparman Suparman suryani, nelly Wahjoedi Wahjoedi