Garuda - Garba Rujukan Digital

Improving Customer Satisfaction in Circle-K Companies Through Services in Indonesia Rahman, Arif; Ariandi, Fajri; Santosa, Jaka; Arista, Roynaldi
JURNAL MANAJEMEN BISNIS Vol 7 No 2 (2020): September - Manajemen Bisnis
Publisher : Pusat Penerbitan dan Publikasi Ilmiah Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v7i2.544

This study aims to determine the influence of service to customers satisfaction at PT Circelka Utama Jakarta main Outlets Circle K Regatta Apartement Jakarta.The research method used is descriptive quantitative method. The author used SPSS Version 21 to calculate the validity test, reliability test, correlation coefficient test, test coefficient of determination, and test the regression equation. The service applied has been running well based on the result of calculation of correlation coefficient of 0.689 with error 5% table 0.689>0.20, then there is a strong correlation. Based on the coefficient of determination obtained result 0.474 or 47% value of the amount of customer satisfaction by service data, while the remaining 53% was influenced by other factors such as price, promotion, and corporate image. Based on the research showed the quality service which includes the tangible, realibility, responsive, assurance, and emphaty to depend on the particular satisfaction simultaneously. Emphaty dimension is variable which influences with full and has the biggest impact on customers satisfaction Circle K of Regatta Apartment Jakarta.

PENGARUH INOVASI PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN SEPEDA MOTOR HONDA DI KOTA BEKASI Dani Chandra Utama; Roynaldi Arista; Fitriyanto Fitriyanto; Agung Raharjo
Jurnal Mitra Manajemen Vol 3 No 7 (2019): Jurnal Mitra Manajemen Edisi Juli
Publisher : Kresna Bina Insan Prima

Penelitian ini bertujuan untuk menganalisis dampak inovasi dan harga pada keputusan pembelian. Penelitian ini dilakukan di tempat yang berbeda untuk mendapatkan berbagai responden. Sampel adalah pemilik kendaraan sepeda motor Honda di Bekasi yang berjumlah 150 responden. Teknik analisis regresi yang digunakan untuk menganalisis dampak inovasi dan harga keputusan pembelian adalah dengan menggunakan SPSS (Paket Statistik untuk Ilmu Sosial). Analisis menunjukkan bahwa inovasi produk berpengaruh positif dan signifikan terhadap keputusan pembelian, setiap kenaikan satu unit pada variabel inovasi produk akan diikuti oleh peningkatan keputusan pembelian 0,401 unit. Analisis juga menunjukkan bahwa harga berpengaruh positif dan signifikan terhadap keputusan pembelian, setiap penyesuaian unit baik keterjangkauan harga, kesesuaian harga kualitas produk, daya saing harga, dan kesesuaian harga dengan manfaat akan mempengaruhi keputusan pembelian Honda. sepeda motor untuk 0538 unit. Ini menunjukkan bahwa produk inovasi yang dibuat oleh Honda dan Harga yang ditetapkan mempengaruhi 46,6% dari keputusan konsumen dalam membeli sepeda motor Honda di Bekasi

PENGARUH MOTIVASI KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT. FASTFOOD INDONESIA Roynaldi Arista
Jurnal Mitra Manajemen Vol 4 No 7 (2020): Jurnal Mitra Manajemen Edisi Juli
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52160/ejmm.v4i7.435

Perusahaan yang siap berkompetisi harus memiliki manajemen yang efektif. Selain motivasi, untuk meningkatkan kinerja karyawan dalam manajemen efektif memerlukan dukungan karyawan yang cakap dan kompeten di bidangnya. Di sisi lain pembinaan para karyawan termasuk yang harus diutamakan sebagai aset utama perusahaan. Berdasarkan pada uraian tersebut diatas, dapat diajukan sebuah penelitian dengan judul “Pengaruh Motivasi Kerja, Dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Fastfood Indonesia Metode Penelitian ini dilakukan terhadap data yang diperoleh dari hasil jawaban kuesioner dan digunakan untuk menganalisis data yang berbentuk angka-angka dan perhitungan dengan metode statistik. Data tersebut harus diklasifikasikan dalam kategori tertentu dengan menggunakan tabel-tabel tertentu untuk memudahkan dalam menganalisis. Untuk itu akan digunakan program analisis SPSS. Penelitian ini membuktikan dorongan motivasi kerja dan lingkungan kerja sangat berpengaruh terhadap kinerja karyawan di kantor PT. Fastfood Indonesia maka untuk meningkatkan kinerja karyawan, sebaiknya hal utama yang diperhatikan adalah Motivasi Kerja, dan Lingkungan Kerja yang nyaman serta menunjang produktivitas karyawan yang memuaskan.

FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT BERWIRA USAHA DI ERA NEW NORMAL Roynaldi Arista; Juniarti Eka; Fajri Ariandi; Tuty Mutiah
Jurnal Mitra Manajemen Vol 5 No 4 (2021): Jurnal Mitra Manajemen Edisi April
Publisher : Kresna Bina Insan Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52160/ejmm.v5i4.524

Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi minat berwirausaha di era new normal dengan variabel motivasi, kreativitas dan inovasi terhadap minat berwirausaha. Penelitian ini merupakan studi kasus dengan metode penelitian asosiatif interaktif. Populasi penelitian adalah seluruh mahasiswa / i Universitas Bina Sarana Informatika Cabang Kalimalang Jakarta Timur. Teknik pengambilan sampel dilakukan dengan cara purposive s ampling sebanyak 50 responden yaitu mahasiswa/i Universitas Bina Sarana Informatika Cabang Kalimalang. Semester akhir yang pernah mendapatkan mata kuliah kewirausahaan. Analisa data penelitian kuantitatif yang mencakup analisis korelasi, analisis determinasi dan analisis regresi linear berganda (simultan), serta uji hipotesis yang menggunakan uji-t dan uji-F (ANOVA). Pengolahan data dilakukan dengan program SPSS 17.0 for windows diperoleh nilai koefisien korelasi r = 0,856. Koefisien determinasi r2 = 0,714 artinya kontribusi variabel motivasi, kreativitas dan inovasi terhadap variasi minat berwirausaha sebesar 71,4% dan sisanya sebesar 28,6% dipengaruhi oleh faktor lain. Persamaan regresi diperoleh ? = 1,362 + 0,360 X1 + 0,377 X2 + 0,529 X3. Berdasarkan uji ANOVA (Uji F) disimpulkan bahwa faktor-faktor yang mempengaruhi minat berwirausaha di era new normal dengan variabel motivasi, kreativitas dan inovasi berpengaruh secara bersama-sama terhadap minat berwirausaha dan berperan aktif terhadap minat berwirausaha pada mahasiswa/i Universitas Bina Sarana Informatika Cabang Kalimalang. Model regresi hasil penelitian ini terbukti benar dan layak digunakan untuk peramalan.

Improving Customer Satisfaction in Circle-K Companies Through Services in Indonesia Arif Rahman; Fajri Ariandi; Jaka Santosa; Roynaldi Arista
Jurnal Manajemen Bisnis Vol. 7 No. 2 (2020): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v7i2.208

This study aims to determine the influence of service to customers satisfaction at PT Circelka Utama Jakarta main Outlets Circle K Regatta Apartement Jakarta.The research method used is descriptive quantitative method. The author used SPSS Version 21 to calculate the validity test, reliability test, correlation coefficient test, test coefficient of determination, and test the regression equation. The service applied has been running well based on the result of calculation of correlation coefficient of 0.689 with error 5% table 0.689>0.20, then there is a strong correlation. Based on the coefficient of determination obtained result 0.474 or 47% value of the amount of customer satisfaction by service data, while the remaining 53% was influenced by other factors such as price, promotion, and corporate image. Based on the research showed the quality service which includes the tangible, realibility, responsive, assurance, and emphaty to depend on the particular satisfaction simultaneously. Emphaty dimension is variable which influences with full and has the biggest impact on customers satisfaction Circle K of Regatta Apartment Jakarta.

Persepsi E-Commerce Shopee terhadap Tingkat Daya Beli pada Pelanggan yang Berprofesi sebagai Karyawan Dani Chandra Utama; Arif Rahman; Fajri Ariandi; Roynaldi Arista
Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (December 2022)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v4i4.176

Buyers who work as employees are customers who are sales targets. This study aims to analyze the perceptions of customers who work as employees of E-Commerce Shopee. This analysis becomes a reference in identifying the level of purchasing power on the influence of price, promotion and quality of service. The data studied is the purchase intention of employees of PT Caterpillar Indonesia Batam. This study uses a quantitative descriptive method. The sampling technique was purposive sampling, namely 50 Shopee users as an employee online shopping platform. The results of this study show that based on the t test, price perceptions have a positive and insignificant effect on purchase intention, and based on the t test, promotion and service quality have a positive and significant effect on purchase intention. Based on the calculated t value for the price perception variable (X1) is 3.167, with a sig value of 0.146, the Promotion variable (X2) is 3.175 with a sig value of 0.325, the Service Quality variable (X3) is 0.225 with a sig value of 0.757. These results indicate that the perceived price, promotion, and service quality variables have a positive and partially significant effect on the purchase intention variable. The value of the regression equation test is 0.762, 0.780 and 0.678 which means that the relationship between perceptions of price, promotion, and service quality with employee performance is positive and significant. While the test results of the coefficient of determination, namely employee buying interest of 0.686 or 68.6%, are influenced by perceived price, promotion and service quality factors, while the rest are influenced by other factors.

Analisis Komparatif Kinerja Keuangan PT Ace Hardware Indonesia Tbk Periode Sebelum, Selama, dan Pasca Pandemi Covid-19 Syafuddin Syafuddin; Arif Rahman; Fajri Ariandi; Roynaldi Arista
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1629

Penelitian ini bertujuan untuk mengetahui perbandingan kinerja keuangan pada PT Ace Hardware Indonesia Tbk pada periode sebelum pandemic dan pada saat dan pasca pandemi COVID-19. Penelitian ini menggunakan pendekatan deskriptif kuantitatif. Jenis data yang digunakan adalah data sekunder yang diperoleh dari Bursa Efek Indonesia berupa laporan keuangan PT Ace Hardware Indonesia Tbk (AHI) pada periode sebelum pandemic Covid 19 (2017-2019) sebagai pencerminan kondisi sebelum pandemi COVID-19 dan laporan keuangan tahun 2020-2022 sebagai pencerminan kondisi saat dan pasca pandemi COVID-19. Alat analisa data menggunakan SPSS versi 22 dan uji Wilcoxon Sign Test merupakan uji non parametrik yang digunakan untuk menganalisis data pada dua kelompok yang berkaitan, termasuk dalam kasus sebelum dan sesudah yang mana objek yang sama diamati pada dua kondisi yang berbeda. Hasil penelitian ini menunjukkan adanya peningkatan dan penurunan kinerja keuangan masing-masing perusahaan yang menjadi sampel pada variabel yang diujikan. Hasil analisis dari empat rasio dapat disimpulkan bahwa PT. Ace Hardware Indonesia, Tbk terdapat perbedaan yang signifikan antara periode sebelum pandemi dan pada saat dan pasca pandemi Covid 19. Hasil penelitian menunjukkan bahwa kinerja keuangan dengan menggunakan rasio dan Wilocxon test mengalami penurunan kinerja keuangan di masa dan pasca pandemi Covid 19 dibandingkan dengan periode sebelum Covid 19.

Persepsi E-Commerce Shopee terhadap Tingkat Daya Beli pada Pelanggan yang Berprofesi sebagai Karyawan Utama, Dani Chandra; Rahman, Arif; Ariandi, Fajri; Arista, Roynaldi
Jurnal Informatika Ekonomi Bisnis Vol. 4, No. 4 (December 2022)
Publisher : SAFE-Network

Buyers who work as employees are customers who are sales targets. This study aims to analyze the perceptions of customers who work as employees of E-Commerce Shopee. This analysis becomes a reference in identifying the level of purchasing power on the influence of price, promotion and quality of service. The data studied is the purchase intention of employees of PT Caterpillar Indonesia Batam. This study uses a quantitative descriptive method. The sampling technique was purposive sampling, namely 50 Shopee users as an employee online shopping platform. The results of this study show that based on the t test, price perceptions have a positive and insignificant effect on purchase intention, and based on the t test, promotion and service quality have a positive and significant effect on purchase intention. Based on the calculated t value for the price perception variable (X1) is 3.167, with a sig value of 0.146, the Promotion variable (X2) is 3.175 with a sig value of 0.325, the Service Quality variable (X3) is 0.225 with a sig value of 0.757. These results indicate that the perceived price, promotion, and service quality variables have a positive and partially significant effect on the purchase intention variable. The value of the regression equation test is 0.762, 0.780 and 0.678 which means that the relationship between perceptions of price, promotion, and service quality with employee performance is positive and significant. While the test results of the coefficient of determination, namely employee buying interest of 0.686 or 68.6%, are influenced by perceived price, promotion and service quality factors, while the rest are influenced by other factors.

Pengaruh Kualitas Produk Dan Harga Terhadap Keputusan Pembelian Pelanggan Produk Skincare Pada Marketplace Shopee Di Depok Fajri Ariandi; Arif Rahman; Roynaldi Arista; Dani Chandra Utama
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5633

This research aims to examine the influence of product quality and price on skincare customers' purchasing decisions at the Shopee market place in Depok. This research uses a quantitative descriptive method by distributing questionnaires via Google Form with purposive sampling, namely Shopee users as an online shopping platform for skincare consumers in Depok. The sample was taken using a purposive sampling method of 120 respondents. In analyzing the research data, SPSS 26 was used to calculate the results of the Multiple Linear Regression variable test, t test, F test, and determination analysis. The results of this research show that based on the t test, product quality and price have a positive influence on skincare customers' purchasing decisions at the Shopee market place in Depok. Based on the results of the F Test, product quality and price together have a significant influence on skincare customers' purchasing decisions at the Shopee market place in Depok. Based on the results of multiple regression analysis, product quality and price influence skincare customers' purchasing decisions at the Shopee market place in Depok only by 72% while the remaining 28% is influenced by other variables not examined in this research.

PENGARUH KUALITAS PRODUK, LIFESTYLE DAN DIGITALISASI TERHADAP KEPUTUSAN PEMBELIAN PRODUK SKINCARE PADA MARKETPLACE SHOPEE DI JAKARTA Rahman, Arif; Ariandi, Fajri; Arista, Roynaldi; Utama, Dani Chandra; Warsono, Warsono
JURNAL LENTERA BISNIS Vol. 14 No. 2 (2025): JURNAL LENTERA BISNIS, MEI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i2.1710

The millennial generation in Indonesia today is not only keeping up-to-date with technology, but also with fashion and skincare products. Besides gadgets and fashion, skincare is one of the most sought-after products by the younger generation. This is because it is relatively easy to find and obtain affordable, high-quality skincare products on marketplaces and e-commerce platforms like Shopee. The purpose of this study is to examine and analyze the influence of product quality, lifestyle, and digitalization on purchasing decisions. The research method used was a quantitative approach with accidental sampling, and a sample size of 150 respondents. The results indicate that the variables of product quality, lifestyle, and digitalization have a positive and significant influence on consumer purchasing decisions, both simultaneously and partially.

Title

Found 12 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 12 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 12 Documents
Search