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All Journal Jurnal Mantik TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Rachman, Arief Faizal
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Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media

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Journal : Jurnal Ilmiah Pariwisata

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Pengaruh Pengetahuan Tour Guide dan Keterampilan Tour Guide Terhadap Kepuasan Wisatawan di Kota Tua Jakarta, Indonesia Pusparani, Pusparani; Boediman, Surya Fadjar; Nasution, Deivy Zulyanti; Rachman, Arief Faizal; Hutagalung, Husen
Jurnal Ilmiah Pariwisata Vol 29 No 3 (2024): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v29i3.1833

Abstract

The Old City of Jakarta, as a historical tourist destination, requires competent tour guides to increase tourist satisfaction. This research aims to analyze the influence of tour guide knowledge and skills on tourist satisfaction. The method used was quantitative research with a cross-sectional design, involving 150 randomly selected respondents. Data was collected through questionnaires and analyzed using validity, reliability and multiple linear regression tests. The research results show that tour guide knowledge has a positive and significant influence on tourist satisfaction with a p value <0.05. Apart from that, communication skills also make a significant contribution in increasing tourist satisfaction. The discussion shows that tour guides who have a deep understanding of the tourist attraction and good interpersonal skills can create a more satisfying tourism experience. The conclusion of this research emphasizes the importance of increasing the competence of tour guides in order to increase tourist satisfaction. The advice for tour guides is to continue to develop their knowledge and skills, while tourists are expected to interact more actively with guides. Further research is recommended to explore other variables that can influence tourist satisfaction in various locations. Keywords: knowledge, skills, tourist satisfaction, tour guides
Co-Authors Boediman, Surya Fadjar Devita Gantina Hutagalung, Husen Hutagalung, M. Husen Lintangkawuryan, Yulia Michael Khrisna Aditya Mimi Enggriani Nasution, Deivy Zulyanti Nurbaeti Nurbaeti Pinontoan, Nexen Alexandre Pusparani, Pusparani Rahmat Ingkadijaya