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All Journal Journal of Management Review Indikator: Jurnal Ilmiah Manajemen & Bisnis International Humanities and Applied Science Journal Jurnal Dinamika Sosial Budaya Journal of Indonesian Tourism, Hospitality and Recreation Business Economic, Communication, and Social Sciences Journal (BECOSS) Global Research on Tourism Development and Advancement (GARUDA) Jurnal Ilmiah Hospitality Management
Lestari, Nurul Sukma
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Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Health Professions Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Journal : International Humanities and Applied Science Journal

 1 
The Effect of Job Stress, Work From Home Policy, and Effective Communication on Employee Performance (A Study on the Quality Assurance Division of PT. Kobus Smart Service) Hidayatulloh, Taopik; Affini, Dinar Nur; Lestari, Nurul Sukma
International Humanities and Applied Science Journal VOLUME 8, ISSUE 1, 2025
Publisher : Universitas Mercu Buana

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Abstract – This study aims to analyze the effect of job stress, Work From Home (WFH) policies, and effective communication on the performance of employees in the Quality Assurance division at PT. Kobus Smart Service. The research adopts a quantitative descriptive approach, targeting all 44 permanent employees through a saturated sampling method. Data were collected using surveys and structured questionnaires. The findings reveal that job stress has a significant negative impact on employee performance, indicating that heightened stress levels reduce focus and effectiveness. Conversely, the WFH policy and effective communication exhibit a significant positive influence on performance, suggesting that flexible working arrangements and clear communication enhance productivity and employee satisfaction. These results underscore the importance of stress management strategies, the integration of WFH practices, and fostering effective communication to optimize employee performance. The study contributes both theoretically and practically to human resource management by identifying key factors influencing employee performance in the outsourcing sector. Keywords: Job Stress, Work From Home Policy, Effective Communication, Employee Performance
WHEN SUPPORT MATTERS: MODERATING EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT ON WORK-LIFE BALANCE, JOB ENVIRONMENT, AND PERFORMANCE Lestari, Nurul Sukma; Aphrodya, Cerry; Nur Afini, Dinar; Yulianti, Jessyca; Assadiyah, Dinda Emily; Triana, Ika
International Humanities and Applied Science Journal Vol 8, No 3 (2025): VOLUME 8, ISSUE 3, 2025
Publisher : Universitas Mercu Buana

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This study investigates the effects of work-life balance and the workplace environment on job performance, with perceived organizational support (POS) serving as a moderating variable. The study addresses a research gap by focusing on staff members at locally branded five-star hotels in Jakarta and integrates these variables into a single model within a local organizational framework. A quantitative approach was employed using a standardized online questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to examine the data, and bootstrapping was used for moderation analysis. The findings show that job environment and work-life balance significantly impact job performance. Furthermore, the association between work environment and job performance is strongly moderated by POS, but not between work-life balance and job performance. These findings suggest that organizational support has a contextual influence and is more effective at improving job performance through working conditions than through personal balance variables.  The study contributes to the literature by exploring how internal and perceived external factors influence employee performance, particularly within locally branded hotel settings
Co-Authors -, Meylisa Aphrodya, Cerry Assadiyah, Dinda Emily Dinar Nur Affini Dinitri, Seruni Gunawan, Adriani Hidayatulloh, Taopik Krisnanditya, Monti Levyta, Farah Nur Afini, Dinar Pratiwi Pratiwi Rojali, Muhammad Rosman, Dendy Sia, Hue Triana, Ika Veithzal Rivai Zainal Wilfred, Adrian Ethan Yulianti, Jessyca Yulianty, Jessyca