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All Journal Jurnal Edukasi dan Penelitian Informatika (JEPIN) Jurnal Informatika dan Teknik Elektro Terapan JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi JOURNAL OF APPLIED INFORMATICS AND COMPUTING INTECOMS: Journal of Information Technology and Computer Science Systematics JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Ilmu Teknik dan Komputer Jurnal Ilmiah Wahana Pendidikan TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Society: Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research
garno, Garno
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Journal : Innovative: Journal Of Social Science Research

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Implementasi Design Thinking Dalam Meningkatkan User Experience Pada Website Bemitory Milik Bem Fasilkom Unsika Irna Purnahasanah; Garno, Garno; Betha Nurina Sari
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.20492

Abstract

The development of information technology demands improved user experience (UX) in web-based applications. This study aims to recommend a redesigned user interface (UI) for the Bemitory website owned by BEM Fasilkom Unsika and evaluate its usability based on three ISO 9241-11 aspects: effectiveness, efficiency, and satisfaction. The research method used is Design Thinking, consisting of five stages: empathize, define, ideate, prototype, and testing. This approach explores the needs and expectations of users, particularly students of Fasilkom. The results show an increase in the average System Usability Scale (SUS) score from 45 to 94,5 after redesign. This score is categorized as “Best Imaginable” in adjective rating, grade “A”, and “Acceptable” in acceptability. Task completion effectiveness reached 100%, and time-based efficiency reached 0.16 goals per second. These findings indicate that implementing Design Thinking in website development effectively improves user satisfaction, efficiency, and effectiveness, and is suitable for creating more user-centered UI designs. Keywords: Design Thinking, System Usability Scale, UI, UX, Website
Co-Authors Aditya Daffa Syahputra Afridho, Afridho Ikhsan Alfajr, Nur Halizah Alfia, Alfia Meilani Putri Alwansyah, Izhari Ananda, Tri Darma Ananta, Ananta Ziaurohman Az Zaki Anisah Apriade Voutama Ari, Ari Rizwan Aries Suharso Arip Solehudin Betha Nurina Sari Chandraditio, Ramadhan Deltania, Dellia Elvis Syahri, Mohamad Fauzan, Muh. Yoga Fitriyani, Dede Hayah, Najmil Heru Widiyanto, Muhammad Heryana, Nono Hidayat, Ibnu Nur Ihya Ullummuddien, Damareindra Iqbal Maulana Irawan, Agung Susilo Yuda Irna Purnahasanah Jamaludin, Asep Jaman, Jajam Haerul Johan Johan Juardi, Didi Kurnia Abdullah, Kunaifi Maheswara, Maheswara Abhista Hamdan Hafiz Maria, Giovanny Mayasari, Rini Mufid, Tsaqif Mu'tashim Muhammad Lias, Lintar Mukholad Fauzi, Wildan Novalia, Elfina Nur Padilah, Tesa Nurina Sari, Betha Prihandani, Kamal Primaya, Aji Puad, Salim Purwantoro Rahma Putri, Annisa Rahmayani, Fenny Ramadhan Harahap, Yudha Ramadhan, Fajar Kurnia Risma, Risma Auliya Salsabilla Riza Ibnu Adam, Riza Ibnu Safitri, Nur Sandra Nathalie Silalahi, Jovanka Setiawan, Fikri Maulana Sofi Defiyanti Sufah, Feila Surya Prabu Al Amin, Sinar Susilo Yuda Irawan, Agung Susilo Yuda Irawan, Agung Umaidah, Yuyun Wildan Bahari, Bayu Yusuf, Dadang Yusup, Dadang Zidane, M Yazid