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MOGI, AGUSTINA
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Journal : Multidisciplinary Indonesian Center Journal

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ANALYSIS OF WORK CULTURE, WORKLOAD, AND JOB STRESS ON JOB SATISFACTION AND ITS IMPACT ON EMPLOYEE PERFORMANCE AT PT BANK OCBC SPACE BSD TANGERANG Rahmadeli, Fajri; Hamsinah, Hamsinah; Mogi, Agustina
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 2 (2026): Vol. 3 No. 2 Edisi April 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i2.2368

Abstract

This study aims to analyze the influence of work culture, workload, and work stress on job satisfaction and their impact on employee performance at PT Bank OCBC Space BSD Tangerang. The background of this research is based on fluctuations in employee performance, suboptimal attendance levels, and inconsistent achievement of KPIs and service levels, which are presumed to be influenced by internal human resource factors. This research adopts a quantitative approach using a survey method. The population consists of all employees of PT Bank OCBC Space BSD Tangerang, with the sampling technique employing a census method. Data were collected through questionnaires using a Likert scale and analyzed using path analysis to examine both direct and indirect relationships among variables. The results indicate that work culture, workload, and work stress have a significant effect on job satisfaction. Furthermore, job satisfaction has a significant influence on employee performance and acts as an intervening variable in the relationship between work culture, workload, and work stress on employee performance. These findings suggest that improving employee performance can be achieved through the development of a positive work culture, proportional workload management, and effective control of work stress. This study is expected to provide managerial insights for formulating human resource management policies oriented toward enhancing job satisfaction and employee performance.
Co-Authors Aesah, Siti Asri, Septika Aziz, Iqbal Abdul B, Hamsinah D, Masni Diansyah, Riza Fajri, Nur Farida, Syarifah Ida Fitriani, Widia Hamsinah Hamsinah, Hamsinah Hendra, Zulma Jemading, Tarsisius Khoyrunnisa, Nadia Kurniawati, Nelly Lameng, Abraham Christian Mac.Arthur Lameng, Fransiskus Xaverius Livia, Azzhara Owena Lorensa, Bonanda Iffo Madonna, Nungky Nadya Maswarni Maulana, Jihad Ma’ruf, Samsul Mukrodi, Mukrodi Noorilla, Rahmawati Nugraha, Muhamad Rizqi Adi Nugroho, Kurniawan Setyo Rahmadeli, Fajri Rosviana, Rina Rovita, Angga Sidiq, Asep Zaelani Sudaryana, Yayan Sumali, Achmad Sunarsi, Denok Surasni, Surasni Susi sundari Sutarno Sutarno Syaputra S, Jhonny Theresia Tia Utomo, Aprihatino Warasto, Hestu Nugroho Wau, Maria Patrisia Yamisi, Nadila YOSEFINA UGE LAWE .